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Recensioni per Morgans The Exchange Hotel

3 out of 5
Morgans The Exchange Hotel
1 Bellstone, Shrewsbury, England

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 17 su 41 recensioni" "
Valutazione di 8 - Buono. 16 su 41 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 41 recensioni" "
Valutazione di 4 - Scarso. 1 su 41 recensioni" "
Valutazione di 2 - Terribile. 3 su 41 recensioni" "

8,2/10

Pulizia

8,0/10

Personale e servizio

8,0/10

Condizioni e dotazioni della struttura

Recensioni

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2018

10/10 Eccellente

Theresa, Galway, Ireland

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very comfortable bed, pillows and nice bed linen. Room was small but very clean. Nice breakfast. Unfortunately I don't know the name of the girl I dealt with when I arrived, but she was lovely and so friendly. I would recommend Morgans and I would stay again
Soggiorno di 1 notte a novembre 2018
Risposta di Quin Morgan, il giorno 7 dic 2018
Hi Theresa, Many thanks for your lovely review! So pleased you had a nice stay with us and your comments are very much appreciated by us all. With best wishes, Quintin Morgan.

10/10 Eccellente

Jayne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely stay
Great Location, lovely staff, comfortable room and a nice dinner/breakfast
Soggiorno di 1 notte a novembre 2018
Risposta di Quin Morgan., il giorno 7 dic 2018
Hi Jayne, Many thanks for your lovely review following your stay. So glad you had a nice stay with us and do hope we can welcome you again in the future. Best wishes, Quintin Morgan.

2/10 Terribile

Barry

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
POOR PARKING FACILITIES
When we arrived we had to park in a public car park with a cost of £2 per hour with a 2 hour maximum stay with no return for 2 hours. I walked up to the hotel where I was told that there was another car park further down the street but she thought that may have the same restrictions. She went on to say there was yet another car park further down the road but wasn't sure of the restrictions there. My wife and I are in our 70s and as we didn't relish the thought of carrying our bags all that way uphill. As no alternative was available I asked for the reservation to be cancelled. SO, WE DIDN'T STAY SO I CANNOT COMMENT ON THE HOTEL ITSELF. ONLY THE ACCESS AND THE INFORMATION WE RECEIVED WHICH WASN'T VERY HELPFUL. I TRUST WE WILL NOT BE CHARGED FOR THIS.
Soggiorno di 1 notte a ottobre 2018
Risposta di Quintin Morgan., il giorno 30 ott 2018
Dear Mr Riddell, Thank you for your review. I have replied directly to you. As in most medieval towns, car parking is harder, but there are lots of options in Shrewsbury, if guests wish to have assistance or are unsure where to park. We do not have or promise a car park, so your review is unfair and misleading. It would appear you parked in a private short stay, as the council ones by us are free after 6pm and cost £1.60 for an hour. There are good long stays all within the town centre too. it is regrettable you chose not to stay or to accept my staffs assistance. Best wishes, Quintin Morgan,

8/10 Buono

K, Canada

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel - easy to find - food was good.staff was friendly
Soggiorno di 3 notti a ottobre 2018
Risposta di Quin Morgan, il giorno 11 ott 2018
Hi, Many thanks for your review and for taking the time to post this. So pleased to hear that you enjoyed your stay, our food and the staff were friendly. Hope we can welcome you again in the future. Best wishes, Quintin.

10/10 Eccellente

Mrs carol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very good
Enjoyed our stay very clean made welcome
Soggiorno di 1 notte a settembre 2018
Risposta di Quin Morgan, il giorno 24 set 2018
Hi Carol, Many thanks for posting a review, really pleased to hear you enjoyed you stay and that the staff made you feel welcome too. I hope we can welcome you again in the future. Many thanks and best wishes, Quintin Morgan.

10/10 Eccellente

thea, london

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent location and good space
We stayed for 2 nights and had a lovely stay. We stayed in room 4 with a double bed and lots of space for two people. The bathroom was big and with a really good shower. The room was clean and spacious. Staff at the pub downstairs were brilliant and very lovely both with check in/out and also in the evening for serving drinks. Will absolutely recommend and hope to stay again on our next visit!
Soggiorno di 2 notti ad agosto 2018
Risposta di Quin Morgan, il giorno 23 ago 2018
Hi, Very many thanks for your lovely review, following your stay. I was so glad to read your comments and have passed these on to the staff, they will be delighted to read them. I do hope we will see you again in the future, Best wishes, Quintin Morgan.

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No parking at the hotel and no overnight parking in the vicinity of the hotel. Had to walk approx 1 mile after parking the car. No reception facility. Had to wait untill one of the 2 busy bar staff to become available. There was no lift and 2 long flights of stairs to reach our very small cramped supposedly double bedroom. We were charged £150 for 1 night and NO breakfast included. Will not be returning.
Soggiorno di 1 notte ad agosto 2018
Risposta di Quin Morgan, il giorno 19 ago 2018
Hi George, Thank you for your anonymous review. I do not really follow or understand this, i do not think it is fair. You stayed on a Saturday night of the flower show, prices are higher and ours are the lowest in the town center for this date. You are complaining about issues known beforehand. We do not have parking or a lift, we do not include breakfast. Obviously parking is available much closer, I am unsure where you parked, but am sorry that we did not assist you properly to find this. I disagree that room 4 is cramped, I hope you enjoyed the complimentary wine, crisps, nuts, biscuits and welcome tray provided, along with the new beds and decor. Many thanks, Quintin Morgan.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect location right in the middle of town. Hotel staff were lovely.
Soggiorno di 2 notti a maggio 2018
Risposta di Quin Morgan, il giorno 18 mag 2018
Hi, Thank you so much for leaving a review and for your lovely comments about the staff, they will be really pleased to read this review and I am so glad you had a nice stay with us. Many thanks, Quintin Morgan.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel has an excellent location very central. Room very nice and quiet. (Room 5). Parking could be and issue for some as the long stay car park is about 10 mins walk. Staff very helpful.
Risposta di Quin Morgan, il giorno 16 mag 2018
Hi, Many thanks for your review and for taking the time to post this, much appreciated. Really pleased to read you enjoyed your stay with us and to hear the staff were helpful, it's always pleasing to see them getting mentioned for their hard work. Best wishes, Quintin Morgan.

10/10 Eccellente

Stokesy, Lake District

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This Hotel is in a great position to explore Shrewsbury and a stones throw from the train station..It is clean and comfortable and breakfast was good.. The staff were friendly and helpful..Would definitely stay here again.
Soggiorno di 2 notti a maggio 2018
Risposta di Quin Morgan, il giorno 16 mag 2018
Hi, Thank you so much for your great review and for taking the time to post this, it is much appreciated. Really pleased to read you enjoyed your stay with us and to hear the staff were helpful and friendly, it's always great for us all to hear this! Look forward to seeing you again in the future. Best wishes, Quintin Morgan.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent customer service and hotel/ bar.
Excellent customer service and hotel/ bar. Great location, staff were very helpful.
Soggiorno di 1 notte ad aprile 2018
Risposta di Quintin Morgan., il giorno 1 mag 2018
Hi, Many thanks for your review and for posting this, very much appreciated. I am so glad you had a good stay with us and that the staff were so good, this is very pleasing. With best wishes, Quin.

8/10 Buono

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Nice room, nice bar area would stay again. Very good location for everything.
Risposta di QuinMorgan., il giorno 4 apr 2018
Hi Sarah, Thank you so much for taking the time to review us! I was delighted your enjoyed your stay with us and thank you for your kind comments about our premises. We look forward to welcoming you again in the future, Best wishes, Quintin Morgan.

10/10 Eccellente

Nathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel, highly recommend
Great accommodation. Check in at the bar and rooms above. Very friendly staff and satisfied with the room, location could not have been better. Parking can be an issue in the area, we parked over the road in the short stay and kept topping up the meter, moving to another short stay after a while to not get charge for continued returning.
Risposta di Quin Morgan, il giorno 4 apr 2018
Hi Nathan, Thank you so much for taking the time to review us and for your amazing review! I was delighted your enjoyed your stay with us and thank you for taking the time to post such lovely comments about our premises and staff. We look forward to welcoming you again in the future, Best wishes, Quintin Morgan.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2018
Risposta di Quin Morgan., il giorno 4 apr 2018
Hi David, Thanks for taking the time to review us, much appreciated. I do hope we can welcome you again in the future. Best wishes, Quintin Morgan.

8/10 Buono

Ian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2018
Risposta di Quin Morgan, il giorno 4 apr 2018
Hi Ian, Thanks for taking the time to review us, really appreciate this. Hopefully we can welcome you again in the future. Best wishes, Quintin Morgan.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely Hotel, Central Location
Excellent hotel, rooms were very clean and comfortable. Great bar and restaurant down stairs with lovely food and drink, very central location being just off the high street. Would definitely recommend!
Soggiorno di 1 notte a marzo 2018
Risposta di Quin, il giorno 18 mar 2018
Hi, Many thanks for taking the time to post a review. I am so glad you enjoyed your stay with us and its was lovely to read your wonderful comments. I hope we can welcome you again in the future. Best wishes, Quintin Morgan

8/10 Buono

Yuet Chung Axel

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Comfortable stay in Morgans the Exchange
Nice and neat room. The room size is excellent. We enjoyed the stay in this apartment style room

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location for town.
A good location but need to park in long stay council parking. Ok for us but some may not like this. It's in a pub so expect some noise until midnight. Again not an issue for us. Food in pub/hotel was reasonable and nice.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Shrewsbury comfort
Good location. Comfortable room. Excellent service from friendly staff

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dog friendly Morgan's in dog friendly Shrewsbury
Girlie get together -spa treatments at nearby Tootsies -walks along the river & in nearby park with dog -dog friendly dining downstairs in Morgan's; at Loopy Shrew nearby; at The Armoury by the river & drinks at Cromwells. Can recommend taking in a performance atthe theatre by the river too!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
stair is very narrow and not good if you are carrying large suitcase and have to go two level to your room

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Comfort della camera
Room was cold check in was 2pm But we were told that the owners had the heating on a timmer and it did not come on until 4pm

2/10 Terribile

Canev Clayton, Shrewsbury

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A mess up with room booking
Very disappointed room was given to some one else. Meant no Birthday celebrations for me

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A great place to stay
Good service and location.

10/10 Eccellente

Peter, Newcastle upon Tyne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely stay, good food and great atmosphere
This cosy hotel had a warm welcome and a clean and comfy room. The dinner and breakfast were both excellent in a relaxing bar setting. staff were very friendly and polite. Highly recommended

8/10 Buono

Rachel

Mi è piaciuto: Pulizia e personale e servizio
Basic box room (room 1) in city centre location which was noisy but this can be expected.

8/10 Buono

bryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean but no frills
If only the staff could be bothered neither of them asked if the room was ok or if we enjoyed our stay. When I handed back the key the receptionist never bothered to hold out her hand to accept them so I dumped them on the bar.

8/10 Buono

Lynn, UK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable stay.

10/10 Eccellente

Martin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very convenient, central town location. Staff very friendly and helpful. Would definitely stay again.

6/10 Soddisfacente

Nicole

Mi è piaciuto: Pulizia e comfort della camera
Nice place but noisy neighbours.
Unfortunately, our stay was ruined because my husband and I were woken up at 3:30 am to someone who was seem to be drunk outside our room door. There was loud talking until about 4:15 which interrupted our sleep. We had travelled from London so was very tired and had to be up early for a function. We felt very unsafe as we didn't know what was going to happen. It's a real shame as the room was pleasant and clean.

6/10 Soddisfacente

Clifford

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was nice a good for the price; however, the noise from the locals throughout the night until the small hours spoiled the stay

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Modern and comfortable
The hotel was clean and modern. A lovely restaurant and bar with great service. We would definitely return

6/10 Soddisfacente

Jean, Lancashire

Non mi è piaciuto: Personale e servizio
Nice hotel centrally located on top of a nice pub.
The room was good and the kitchen facilities in the room we booked a bonus. However, the bed was too low and as it was against the wall, the person sleeping next to the wall had to climb over the other person if bathroom needed in the night. this would have been ok but the frame on the bed had sharp edges. The room was relatively clean but there was blood on the wall next to the bed and the fridge could have been cleaner. The kettle leaked all over the electric base and worktop....was reported. Didn't really see the hotel/bar staff much.
Risposta di Quin Morgan, il giorno 11 ott 2016
Hi, Thanks for the review and your helpful comments. We have replaced the kettle, thanks for advising us. Sorry you felt the staff didn't interact enough, not like them. I have inspected the room myself and all cleaning issues have been addressed. Best wishes, Quintin.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio

10/10 Eccellente

Claudia, Southern California

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A keeper
My visit to Shrewsbury was a magical experience and Morgan's The Exchange was a key part of what made it so memorable. It's an easy walk (past the castle!) from the train station, and the minute I saw it, I couldn't believe my luck. This is no sterile box; you feel you've become part of Shrewsbury and when I saw my room I wished I could stay longer than my two days. I propped myself on my elbows on the wide sill of my open window and just watched the town, munching a complimentary biscuit and already feeling at home. The room itself was high-ceilinged, airy, and immaculately clean. There was an armoire for my clothes, stocked with an iron, a hair dryer, and plenty of hangers. The bathroom had a huge shower stall and big fluffy white towels. The shower itself boasted plenty of water pressure and good hot water, no tepid trickle here. The bed was tall, clean, and very comfortable. The sheaf of menus lured me back downstairs, although I was so charmed by my room I was tempted to hang out there a while. The drinks menu has everything from lattes and cokes to Glenlivet and exotic cocktails. The food menu had plenty of choices, and as I soon discovered, the food is GOOD. You can sit at the window tables or outside and people watch, cozy up to the little bar, or kick back and watch TV. Morgan's becomes a home. Don't miss it.
Risposta di Quin Morgan, il giorno 11 ott 2016
HI, Many thanks for taking the time to post a review and for your lovely comments. I was delighted to read these and to hear you enjoyed your stay with us so much, as well as our lovely town. With best wishes, Quintin.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Waleed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Waleed, Manchester

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not bad
They take money from my account two time it's not good
Risposta di General Manager, il giorno 15 ago 2016
Hi, Thanks for your review and comments. Your card was pre authorised, on arrival, this was released the same day upon payment and check out, so we did not actually charge you twice or take the money twice. Apologies for the confusion. Best wishes, Quintin Morgan.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was an ok stay comfortable bed not place for children playing loud music to late you can hear it in the rooms
Risposta di General Manager, il giorno 15 ago 2016
Hi, Thanks for your review. I am not sure when you stayed, but assume it was a Saturday. Our town and venue are busy then, so there is more noise in general out and about. We are a busy bar, restaurant and small hotel, we do not have loud music, just background, but I am sorry this or any exterior noise effected you. We are child and pet friendly, always welcome. Best wishes, Quintin Morgan.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Superb
Couldn't ask for better. Fantastic location, superbly equipped and very comfortable. 10/10
Risposta di General Manager, il giorno 15 ago 2016
Hi, Many thanks for your kind comments and review. Delighted you enjoyed your stay with us and thanks for choosing Morgans! Best wishes, Quintin Morgan.