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Recensioni per Grand Sihanoukville Hotel

2.5 out of 5
Grand Sihanoukville Hotel
Tola st. 23, Sihanoukville, Preah Sihanouk

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 34 su 172 recensioni" "
Valutazione di 8 - Buono. 68 su 172 recensioni" "
Valutazione di 6 - Soddisfacente. 36 su 172 recensioni" "
Valutazione di 4 - Scarso. 22 su 172 recensioni" "
Valutazione di 2 - Terribile. 12 su 172 recensioni" "

7,2/10

Pulizia

7,4/10

Personale e servizio

6,0/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Hotel carino, è stata davvero un'esperienza gradevole. Il personale è meraviglioso, le camere sono semplici ma vanno benissimo!
Soggiorno di 6 notti a luglio 2017
Risposta di Chantola, il giorno 24 lug 2017
Dear Guest! Thank you for your feedback. We are appreciated to hear you had nice experience with us. We hope to see you again. All the best.

6/10 Soddisfacente

Gary

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a giugno 2019

8/10 Buono

Chee Kiat

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a giugno 2019

4/10 Scarso

Robert

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Like a warzone only worse.
Nice enough hotel located in the worlds biggest building site, highlight of my stay here was just trying to get in the place my two options were wading through muddy water or climbing over mountain's of rubble and rotting garbage, nice pool friendly no open bar or restaurant though. Room was clean and comfortable could have done with a lick of paint though but the whole place will probably be demolished soon anyway to make way for another bloody Chinese casino. Cannot say I enjoyed my stay in Sihanoukville much just best just avoid the place it's a dump.
Soggiorno di 3 notti a maggio 2019
Risposta di OyvindM (owner), il giorno 13 mag 2019
Dear Robert, Thank you for staying at our Hotel, and for taking your time to rate us with a review about your stay. Our deepest apologies for the bad experience you are writing about here. For your information: the new road outside our Hotel are soon finished, and our entrance will look fantastic. We hope to see you here again in the future, and you will hopefully get a much better experience than you write about here. We also hope you enjoyed the rest of your trip here in Cambodia!

6/10 Soddisfacente

Viaggiatore verificato

移動日用に一泊利用しました。 周りは中国企業の開発で2019年4月時点では騒音と砂埃にまみれた最低な場所になっています。 部屋のテレビの映りは最悪です。 スタッフの対応は悪く無いです。 2度と行くことは無いでしょう。
Soggiorno di 1 notte ad aprile 2019
Risposta di OyvindM (owner), il giorno 13 mag 2019
Dear Guest, Thank you for staying at our Hotel, and for taking your time to rate us with a feedback about your stay. We apologies for any problems you experienced like you are writing about here. We use all feedback's like this to improve our service, operation and facilities. We hope you enjoyed the rest of your trip here in Cambodia, and that we will see you here again in the future, and you will get a much better "guest- experience" than you are mentioning about here.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Verschimmeltes Zimmer umgeben von Baustellen
Sihanoukville sollte man wenn möglich insgesamt meiden, da es aktuell eine gigantische Baustelle ist und neben chinesischen Casinos und ein paar Bars am Strand nicht viel zu bieten hat. Auch wenn viele hier nur einen Zwischenstopp auf dem Weg nach Koh Rong einlegen, ist es dennoch ein sehr unangenehmes Erlebnis. Dieses Hotel hilft leider nicht, da es in mitten riesiger Baustellen liegt und selbst die Straße vor dem Hotel zu Fuß kaum betreten werden kann. Unser Zimmer stank zudem nach Rauch und Schimmel, das Badezimmer war komplett verschimmelt, die Klimaanlage hat auch auf höchster Stufe nicht viel geholfen und jedes Geräusch vom Flur war zu hören. Leider war es noch nicht mal billig. Das Foto ist direkt vor dem Hotel entstanden.
Soggiorno di 1 notte ad aprile 2019
Risposta di OyvindM (owner), il giorno 24 apr 2019
Dear Guest, Thank you for staying at our Hotel, and for taking your time to rate us with a review. We apologies that our Hotel, your stay and Sihanoukville did not meet your expectations. We hope you enjoyed the rest of your trip here in Cambodia!

2/10 Terribile

Lasse

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2019
Risposta di OyvindM (owner), il giorno 24 apr 2019
Dear Lasse, Thank you for staying at our Hotel, and for taking your time to rate us. We hope you enjoyed the rest of your trip here in Cambodia, and that we will see you here again in the future!

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Strongly recommend that you do not stay here
Difficult to find the place behind piles of rock and dirt -- apparently this area is one massive construction zone. When I did finally cross a muddy ditch to get to reception, the atrium of the hotel and the reception was filled with diesel exhaust and dust (from the road). I arrived very late (11pm) and was happy at least to find some at registration to check me in. Note that the staff never provided me Wifi password. Once in my room, all I wanted was a shower. However, the shower head and heater apperatus did not work and I had to squat to get under the faucet (about 3ft off the ground) to take a cold "bath" by splashing myself. This was fine, but once off to bed, the construction outside continued throughout the entire night. I was awoken at 730am when my room became hot -- the power had gone out and would not come back on. Even though my ferry was not for 3 hours I checked out because it was cooler outside the hotel than in my room. When I checked out, the staff embarrassingly made me wait while they checked to "make sure your room okay." Also, note that the place is very, very dated. Completely miserable experience for me. Wish I had taken photos, it's worse than I'm describing.
Soggiorno di 1 notte ad aprile 2019
Risposta di OyvindM (owner), il giorno 24 apr 2019
Dear Guest, Thank you for staying at our Hotel, and for taking your time to rate us with a review. We apologies for all the problems you experienced during your stay at our Hotel. It sounds like a terrible stay. We use all feedback's like this to improve our facilities, service and operation. Regarding the "outside- area" of our Hotel, a new road will be finished there very soon. We hope to see you here again in the future, and you will have a much better experience. We hope you enjoyed the rest of your trip here in Cambodia!

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte a marzo 2019
Risposta di OyvindM (owner), il giorno 24 apr 2019
Dear Guest, Thank you for staying at our Hotel, and for taking your time to rate us with a good score! We hope to see you here again in the future!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2019
Risposta di OyvindM (owner), il giorno 24 apr 2019
Dear Guest, Thank you for staying at our Hotel, and for taking your time to rate us with a good score. We hope to see you here again in the future!

8/10 Buono

PATRICK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Une nuit agréable malgré les travaux nocturnes de l'immeuble en face de l'hôtel
Soggiorno di 1 notte a marzo 2019
Risposta di OyvindM (owner), il giorno 17 mar 2019
Dear Patrick, Thank you for staying at our Hotel, and for taking your time to rate us with a small feedback after your stay. Great to hear that you enjoyed your evening, even if there maybe was some noice from the constructions- work that is happening everywhere in this city these days. We hope to see you here again in the future!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a febbraio 2019
Risposta di OyvindM (owner), il giorno 24 apr 2019
Dear Guest, Thank you for staying at our Hotel, and for taking your to rate us with a good rating. We hope to see you here again in the future!

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
What a waste
In the past, I have stayed at this hotel but it has become rundown, dirty, and WAY over price. The city itself used to be pleasant, slow and enjoyable but now its has become a dump for so many different hotels, casinos, with almost all of the beachfront sites,restaurants, hotels bulldozed over to make room for the Chinese invasion. This hotel is way overpriced and struggling to survive and making its last stand at your expense before it is lost in the pile of dirt , hidden between tall new hotels. It shut down its restaurant, no breakfast, drinks, dinner, No MP rentals . As, a seasoned traveler my opinion is to avoid this hotel and this city unless you plan to stay way out of this town and don't mind donating to Cambodia's finest police force who will stop you without reason and insist on a donation??
Soggiorno di 1 notte a febbraio 2019
Risposta di OyvindM (owner), il giorno 11 mar 2019
Dear Anonymous, Thank you for staying at our Hotel, and for taking your time to rate us with a big review. We apologies that our Hotel and the city, did not meet your expectations, and that a lot has changed since you where here last time. (The price reflect the popularity, and we are full everyday, and try to sell our rooms on direct- sale). We hope you enjoy the rest of your trip here in Cambodia!

8/10 Buono

mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a febbraio 2019
Risposta di OyvindM (owner), il giorno 28 feb 2019
Dear Mike, Thank you for staying at our Hotel, and for taking your time to rate us a very good score. We hope you enjoy the rest of your trip here in Cambodia, and that we will see you again in the future!

2/10 Terribile

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia
Loads of building work going on and very noisy and lots of rats
Soggiorno di 4 notti a febbraio 2019
Risposta di OyvindM (owner), il giorno 20 feb 2019
Dear Guest, Thank you for staying at our Hotel, and for taking your time to rate us with a small feedback. We apologies for the constructions- noise, and if you saw any rats. We use all feedback's like this to improve our operation, service and facilities. We hope you enjoy the rest of your trip here in Cambodia!

6/10 Soddisfacente

Thuy

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2019
Risposta di OyvindM (owner), il giorno 20 feb 2019
Dear Thuy, Thank you for staying at our Hotel, and for taking your time to rate us after your stay. We hope to see you here again in the future!

2/10 Terribile

raymond

sejour catastrophiques dans un immense chantier d hotels chinois au milieu des engins de terrassements grues traco pelles avec une route digne d une piste dans une carriere seul point positif une piscine tres propre
Soggiorno di 7 notti a gennaio 2019
Risposta di OyvindM (owner), il giorno 12 feb 2019
Dear Raymond, Thank you for staying at our Hotel, and for taking your time to rate us with a small feedback. Thank you for the complements about our nice and big pool. We apologies for the noise from the construction- work that is going on everywhere in the city these days. We hope you enjoy the rest of your trip here in Cambodia!

6/10 Soddisfacente

Shinji

Non mi è piaciuto: Comfort della camera
周りが建設ラッシュの為やや煩い状況
Soggiorno di 2 notti a febbraio 2019
Risposta di OyvindM (owner), il giorno 12 feb 2019
Dear Shinji, Thank you for staying at our Hotel, and for taking your time to rate us with a review. We apologies for the noise from the constructions work that is going on everywhere in the city these days. We hope you enjoy the rest of your trip here in Cambodia!

4/10 Scarso

karl

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Building site
It's next to a building site. No restaurant or bar now. Rooms very basic.. staff not really friendly.
Soggiorno di 4 notti a febbraio 2019
Risposta di OyvindM (owner), il giorno 7 feb 2019
Dear Karl, Thank you for staying at our Hotel, and for taking your time to write a small feedback to us after your stay. We apologies that our Hotel and staff did not meet your expectation. We hope you enjoy the rest of your trip here in Cambodia!

4/10 Scarso

David

horrible
une nuit mais pas plus, hotel correct dans l'ensemble. Ne pas sortir de l'enceinte de l'hotel, qui se situe dans une ville entièrement rachetée par les chinois, aucun charme ,avec à la sortie de l'hotel des immeubles délabrés et en chantier, et des routes quasi impraticables
Soggiorno di 1 notte a febbraio 2019
Risposta di OyvindM (owner), il giorno 7 feb 2019
Dear David, Thank you for staying at our Hotel, and for taking your time to write a feedback to us after your stay. We apologies for any inconvenience you may have experienced during your stay here. We hope you enjoy the rest of your trip here in Cambodia!

6/10 Soddisfacente

Enrique

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2019
Risposta di OyvindM (owner), il giorno 7 feb 2019
Dear Enrique, Thank you for staying at our Hotel, and for giving us a rating. We hope you enjoyed the rest of your trip here in Cambodia!

8/10 Buono

A, Sydney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Considering Sihanouk is one of the most filthiest towns i have visited this motel was a relief from the endless contruction currently been done. Lovely staff
Soggiorno di 2 notti a gennaio 2019
Risposta di OyvindM (owner), il giorno 7 feb 2019
Dear Wotif, Thank you for staying at our Hotel, and for taking your time to write a small feedback after your stay. Thank you very much for the complements about our lovely staff. We hope you enjoy the rest of your trip here in Cambodia!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
立地の悪さ
周りが中国系のホテルの建設ラッシュが進んでおり、大気汚染が激しく空気がとても悪いです。道路状態は非常に悪く舗装されていない道路が多いため所々に大きな水たまりがあります。サンダルでのお出かけはほぼ不可能です。 室内は綺麗でしたが、朝起きるとベランダのドアが開いておりカバンも開いているという少し気持ちの悪いこともありました。 カップル、女性のみでの利用はお勧めしません。
Soggiorno di 1 notte a gennaio 2019
Risposta di OyvindM (owner), il giorno 7 feb 2019
Dear Anonymous, Thank you for staying at our Hotel and for taking your time to write a review after your stay. We hope you enjoy the rest of your trip here in Cambodia!

4/10 Scarso

Lena

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Vad händer....
Du behövde boka frukost 24 timmar innan. Står att det ska finnas resturang men den var stängd. Wi-fi var under all kritik vi sa till men inget hände. Vi var där januari 2019 och i närområdet byggdes det hotell och kasino dag som natt. De mesta menyerna på restaurangerna i närområdet stod bara på kinesiska. Vi åkte därifrån flera dagar för tidigt
Soggiorno di 10 notti a gennaio 2019
Risposta di OyvindM (owner), il giorno 22 gen 2019
Dear Lena, Thank you for staying at our Hotel, and for taking your time to write a review after your stay. We apologies for all the change that has happened in the city, around the Hotel and for not having any breakfast/ restaurant anymore. We hope you enjoy the rest of your trip here in Cambodia!

8/10 Buono

Tiina

Terrible surroundings...
Sihanoukville was one big buildingsite and surroundings were terrible. Pool was nice, but room smelled of old cigarette smoke. No breakfast available in the hotel. Wifi was out of order when we arrived. Personel did they best, but the stay was not very nice.
Soggiorno di 1 notte a gennaio 2019
Risposta di OyvindM (owner), il giorno 18 gen 2019
Dear Tina, Thank you for staying at our Hotel, and for taking your time to write a review/ feedback after your stay. We apologies for the construction that is going on around us, and that the wifi was not working well during your stay. We hope you will try us again in the future, with a much better experience!

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Service
Sihanoukville is one big construction site. You cannot avoid the construction dust and noise in the city. This hotel compensates for that with friendly, great service. They went above and beyond by storing our luggage for free for several days. This is a great jump off point if you are travelling to Koh Rong or the the other islands.
Soggiorno di 2 notti a gennaio 2019
Risposta di OyvindM, il giorno 16 gen 2019
Dear John, Thank you for staying at our Hotel, and for taking your time to write a review after your stay. Thank you for friendly complements, and we do apologies to everybody, regarding the constructions and change that is happening in this city. We hope you enjoyed the rest of your trip here in Cambodia!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Nice Hotel, but it´s direktly in a area where they build new Hotels, so very noisy. The Staff is very friendly and helpful. Rooms are ok.
Soggiorno di 1 notte a gennaio 2019
Risposta di OyvindM (owner), il giorno 16 gen 2019
Dear Anonymous, Thank you for staying at our Hotel, and for taking your time to write a review after your stay. Thank you for the complements about our friendly staff and nice Hotel. We apologies so much for the noise from the constructions some days. We hope you enjoyed the rest of your trip here in Cambodia!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff were very nice and helpful. Unfortunately there is no restaurant in the hotel, as incorrectly advertised, and nothing around there to eat for breakfast or dinner. The room was alright, but not as nice as the pics online. Also booming music lasted until 4 am.
Soggiorno di 1 notte a novembre 2018
Risposta di Hea, il giorno 23 nov 2018
Dear Value guest , Greeting From Grand Sihanouk Ville , Thank you for taking your time to rate us and we apologize for some problem such as restaurant , booming music and not much restaurant around our hotel because in this city now 90% Chinese business and also they developing alot that why it doesn't have much restaurant for the foreigner and for our restaurant we are closing now because not much guest eat at our restaurant only chinese so that we decided to close it . Best Regards Team Grand.

2/10 Terribile

Viaggiatore verificato

Soggiorno di 2 notti a novembre 2018
Risposta di OyvindM (owner), il giorno 7 feb 2019
Dear Anonymous, Thank you for staying at our Hotel, and for taking your time to rate us. We hope you enjoyed the rest of your trip here in Cambodia.

6/10 Soddisfacente

Alexander

Eh
It was not all bad but not all ok. The hotel its self is located near a beach but when I arrived the entire front entrance was flooded with water and had to hop on sandbags to get around. The beds were uncomfortable and we would hear every sound also tv didnt work. There was no room service. It was offered and everything but the restraunt was shut down and there was no food within 3km of the hotel.
Soggiorno di 1 notte ad agosto 2018
Risposta di OyvindM (owner), il giorno 23 gen 2019
Dear Alexander, Thank you for staying at our Hotel, and for taking your time to write a review after your stay. We apologies for any inconvenience you experienced during your stay. We use all feedback to improve our operation, service and facilities. We hope you enjoyed the rest of your trip here in Cambodia!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice
Soggiorno di 1 notte a maggio 2018
Risposta di Line, Manager , il giorno 4 giu 2018
Dear Anonymous, Thank you for staying at our Hotel and for taking your time to rate us. We are working continuously with improvements and upgrades to our Hotel, our services and our operation. Thank you for your compliments regarding our nice hotel. Safe Travels! Sincerely, Line, Manager

6/10 Soddisfacente

SUPHAKIT

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a maggio 2018
Risposta di Line, Manager , il giorno 3 giu 2018
Dear SUPHAKIT We deeply apologize for any bad experience you experienced during your stay, and we are sorry that we could not meet your standard of expectations. Take Care! Sincerely, Line, Manager

4/10 Scarso

Lucien

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
À éviter
Chambre avec des murs de salle de bain moisis, très mauvaises odeurs dans la chambre et les toilettes et la salle de bain. L’accès aux chambres n’est pas très propre.Petit déjeuner très moyen.
Risposta di Line, Manager , il giorno 13 apr 2018
Dear Lucien Thank you for staying at our Hotel and for taking your time to rate us. We always strive to deliver service at the highest level possible and feedback from our guest helps us to improve and develop our product. Regarding our level of cleaning: That is something we take very seriously. We have received a lot of good feedback concerning our cleanliness, but we are of course not perfect and are always looking to improve. We will review our routines in the housekeeping department in order to make sure this not happens again. Take Care! Sincerely Line, Manager

8/10 Buono

TAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
Room clean, staffs nice & helpfull. Swimming pool open from 8 am to 9 pm.Breakfast not include during my stay. Is simple and delicious but not much choice.Just walk around 8-10 minutes at the same street can get many Chinese food. Turn to beach got few seafood restaurants. Many casino nearby hotel,too I booked island hoping and rent a van for visit few beach and go to downtown from hotel, price was reasonable..
Risposta di Line, Manager , il giorno 5 apr 2018
Dear Tan Thank you for staying at our Hotel and for taking your time to rate us. We use all feedbacks to improve our Hotel, our services and our operation. Thank you for your compliments regarding our helpful staff, our cleanliness, our swimming pool, our breakfast, our travel desk, such as booking taxi/van and boat and bus tickets and our location such as close by restaurants area and the beach. Have a nice day! Sincerely Line, Manager

6/10 Soddisfacente

kazu

Mi è piaciuto: Personale e servizio
喧騒からはなれてゆったり出来るホテル
受付のスタッフがフレンドリーで親切でした。 水回りを重視する方にはおすすめしません。 中心部からはほんの少し距離があるので喧騒から離れて、でも中心部に近いところで滞在したい方には良いと思います。
Soggiorno di 1 notte a marzo 2018
Risposta di Line, Manager , il giorno 5 apr 2018
Dear Kazu Thank you for staying at our Hotel and for taking your time to rate us. We are working continuously with improvements and upgrades to our Hotel, our services and our operation. Thank you for your compliments when it comes to our friendly and helpful staff, our good location, such as nearby the restaurant area, the beach, and close to down town. Safe Travels! Sincerely Line, Manager

8/10 Buono

JUNGDONG

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
가성비 기준 4만원인 호텔
일박에 사만원이 가성비 기준이라고 생각함! 난 오토바이 렌트해서 다녔기 때문에 괜찮지만, 호텔이 툭툭이도 걷기도 애매한 위치에 있음! 다시 얘기하지만, 가성비 기준은 딱 사만원인 호텔임!
Risposta di Line, il giorno 26 feb 2018
Dear Jungdong Thank you for staying at our Hotel and for taking your time to rate us. We use all feedbacks to improve our Hotel, our services and our operation. Thank you for your compliments regarding our location, nearby restaurant area and the beach and our Tour Desk such as renting a motorcycle and buying boat and bus tickets. Take Care! Sincerely Line, Manager

4/10 Scarso

michael

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
it was a nice stay there nice hotel it was just the noise early morning because they have built a hotel right next to it building loud noise building work
Soggiorno di 5 notti a gennaio 2018
Risposta di Line, Manager , il giorno 12 feb 2018
Dear Michael Thank you for staying at our Hotel and for taking your time to rate us. We always strive to deliver service at the highest level possible and feedback from our guest helps us to improve and develop our product. Very nice to hear that you had a nice stay with us. We apologize for the noise from the construction work next to us. The city Sihanoukville is under development, and we understand that noise from construction work may disturb our guests stay. Fortunately, the noise is minimal today. Take Care! Line, Manager

10/10 Eccellente

Fernanda

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Tolles Hotel
Sehr schönes Hotel. Zimmer ganz bequem, sauber und schön ausgestattet. Personal in die Restaurant etwas unfreundlich.
Soggiorno di 3 notti a gennaio 2018
Risposta di Chantola, il giorno 23 gen 2018
Dear Fernanda, Thank you so much for your review. We will address the issue you experienced immediately. Kind Regards,

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 8 notti a dicembre 2017
Risposta di Chantola, il giorno 23 gen 2018
Dear Guest, Thank you for your positive review. We appreciated your comments. We hope to welcome you back. Kind Regards,

2/10 Terribile

seung cho

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
최악의 호텔...최악의 시설.
최악의 호텔...아니 여관이다. 오래되고 낡아서 방문은 틈이많고 잠금도 불편. 외부의 작은 대화도 다 듣기고... 방에 습기가 많아 침대커버가 눅눅한데... 바퀴벌레가 여기저기 뒹굴며 놀고있고 화장실 변기는 싸구려에 낡아서 대변이 내려가질않고 .... 와이파이는 있는데 잘 터지지도 않는 지역임. 시내와 많이 떨어져서 거의 독립가옥이라 야간에는 음침하고 어둡고 무서운 지역에 있음. 바다는 어디에 있는지 보이지도 않고 특히 세면대와 샤워 꼭지 수압이 약해서 씻기에 엄청 불편함....1박에 46000 원씩 주고 잤는데 아침식사도 제공안됨. 수영장 물은 언제부터 사용했는지 더러워서 안들어감... 절대가지말라... 차라리 2만원짜리 게스트하우스가 훨씬낫다.
Soggiorno di 2 notti a gennaio 2018
Risposta di Chantola, il giorno 23 gen 2018
Dear Seung Cho, We are really sorry to hear you were not happy with our facilities. We will address the problems immediately. Thank you for letting us know. Kind Regards,

4/10 Scarso

Veikko

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
12 nätter var 12 nätter för mycket!
Hotellet verkade bra på förhand, men blev besviken när jag kom dit. Mycket lyhört med tjattrande kineser morgon och kväll, slog i dörrar och flyttade möbler som gnisslade och skrapade! Fick byta rum pga mögel i badrummet. Inget tryck i duschen på tredje våningen. Byggarbetsplats för stort hotell bara 2 meter från loftgången till rummen??
Soggiorno di 12 notti a dicembre 2017
Risposta di Chantola, il giorno 23 gen 2018
Dear Veikko, We are really sorry to hear you were not happy with our hotel. We will fix the issues you experienced. Thank you for letting us know. Kind Regard,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2017
Risposta di Chantola, il giorno 23 gen 2018
Dear guest, Thank you for your positive review. We appreciated your comments. Kind Regards,

8/10 Buono

PARIS

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Καλή τοποθεσία και προσωπικό.
Πολύ καλό το προσωπικό. Άνετο το δωμάτιο. Πολύ ωραία πισίνα. Ο κλιματισμός άθλιος.
Soggiorno di 3 notti a dicembre 2017
Risposta di Chantola, il giorno 23 gen 2018
Dear Paris, Thank you for your review. You were happy with our hotel service and facilities. Thank you for letting us know about the air-con we will fix it. Kind Regards,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Nice place!
Nice, comfy place next to beach. No lousy clubs near by. Pool area nice!
Soggiorno di 1 notte a dicembre 2017
Dear Guest, Thank you for your review after staying with us. We are appreciated your feedback. On be half of the whole team, I wish you a safe trip and good luck on the rest of your holiday. Best Wish, Chantola

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Nettes günstiges Hotel ..etwas abseits dafür ruhig
Bei Anreise mit dem Bus ..Achtung !!!! max 1-2 Dollar an Tuk Tuk fahrer zahlen !!!!
Soggiorno di 4 notti a novembre 2017
Risposta di Chantola, il giorno 15 dic 2017
Dear Guest, Thank you for taking time to write us a feedback. Regarding the bus ticket if you buy at our desk it normally includes pick up service but in case you are late or missed the pick up then you probably need to pay for. Have a nice day! See you next time!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I'd stay again
Very friendly and helpful staff. Comfortable room and pleasant pool at the centre of everything. Breakfast very good, and good value. I did have a problem with the bathroom. Excellent idea to have an instant water heater, but the bathroom door somehow locked itself a couple of times. And the toilet had a tendency not to flush property. Staff response to issues was very good
Soggiorno di 4 notti a novembre 2017
Dear Guest, Thank you so much for your time giving us a the feedback. It was very nice to hear you like our hotel, staffs.. and so on. We are appreciated your positive feedback we all hope to see you again next vacation. Good luck to the rest of your holiday! Kind Regards, Chantola

10/10 Eccellente

Patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hôtel parfait
À recommander absolument, hôtel parfait , le staff , le restaurant , tout est très agréable nous avons passé un merveilleux séjour . La piscine est nettoyée tous les jours ainsi que toutes les parties communes et bien sur les chambres sont top .literie de très bonne qualité.
Soggiorno di 6 notti a novembre 2017
Dear Patrick, Thank you so much for your time writing us this review. We are appreciated you liked everything in our hotel. We hope to meet you again next time in Sihanouk Ville. Kind Regards,

10/10 Eccellente

guy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
très beau séjour,grande piscine ,personnelle serviable et souriant,nouriture excellente
Soggiorno di 3 notti a novembre 2017
Dear Guy, Thank you for your positive review. We are appreciated and we will maintain our quality of facility and service. We hope to see you again. On behalf of the team, I wish you good luck on the rest of your holidays. Kind Regards,

8/10 Buono

Colin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy stay
Great hotel and friendly staff
Soggiorno di 4 notti a ottobre 2017
Dear Colin, Thank you for your review. That is great to hear your positive comments and thought about your experience at our hotel. We are appreciated your feedback and we will maintain our standard. We hope to see you again in Sihanouk Ville. Have a nice day! Kind Regards,

4/10 Scarso

Tom

Mi è piaciuto: Comfort della camera
Soggiorno di 7 notti a ottobre 2017
Dear Tom, First, I would like to thank you for giving us the feedback. I assume that you were not happy with our hotel service and facility. As we did not know what you were not happy about so it is hard for us to correct or adjust to be better. Have a nice day! Regards,