Thank you Daniel for a lovely review and for having chosen to stay with us. We thrive to give a better service to our guests and so thank you for bringing matters to our attention so that we can deal with these immediately. Admittedly, the pool table has taken the brunt of a few non sober nights by some of our guests but because we have had back-to-back bookings all throughout, we were not able to have this repaired as the table would need to be dismantled and would take a few hours to repair, and so this work is being planned to be carried out soon when we start to have short breaks in between departures and arrivals. We nevertheless hope this did not stop you from enjoying a game. Once again thank you.

It is always with regret to read that our guests did not fully appreciate our property or service. Luckily it happens once in a blue moon and so most reviews are always very good but still take all reviews seriously to see how we can better improve ourselves. I had arranged for transport for these guests for both their arrival and departure; the driver and his garage are part of our set up and so he assists with arrivals and also directs guests to the correct address, with Gold being on a pedestrianized road, he cannot stop by the door; and so it is normal practice for him to assist, even when or if something goes amiss. Of course he knows my number, and to which I answered him promptly so there was no waiting for the guests to check in. The guests were collected at the airport on their arrival, as promised, and again back to the airport for their departure pick up at 06:15 Gold is a very popular property and so upgrade and refurbishment works are carried out in lull periods. However I feel the guest is certainly exaggerating with her description of the apartment, however admittedly some furniture is sometimes replaced with others when we see the necessity and regret if anything was not proper, but a quick phonecall or message would have certainly triggered our attention. It is unfair to state that you were not advised about the check out details. I suggest the guests again refer to my email to them of 01/10 where I wrote 'You will use the same keybox code to access the box and to deposit the key back inside please'. Once again I thank the guests for having stayed with us but regret that they did not fully enjoy the apartment, but glad to read appreciate its prime location.

It was a pleasure having these guests in Gold and we look forward to welcoming them again in the future.

It was a pleasure to have these guests staying with us and we hope they spent memorable times in Malta and at Gold. Would love to have them again.

It was a pleasure having these guests staying with us. Very mature and polite. Would love to have them back again in Malta and in Gold.