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Recensioni per London Heathrow Guesthouse

3 out of 5
London Heathrow Guesthouse
94 Coppermill Road, Wraysbury, Slough, England

Recensioni

5,8
Valutazione di 10 - Eccellente. 35 su 205 recensioni" "
Valutazione di 8 - Buono. 44 su 205 recensioni" "
Valutazione di 6 - Soddisfacente. 36 su 205 recensioni" "
Valutazione di 4 - Scarso. 33 su 205 recensioni" "
Valutazione di 2 - Terribile. 57 su 205 recensioni" "

6,4/10

Pulizia

6,4/10

Personale e servizio

5,4/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

4,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Katherine

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Aileen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you very much for letting me stay, it was very comfortable, clean, staff very friendly
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Debbie L

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Hostel type room. Although our stay here was without any serious misadventure (were were mother and daughter, quiet and respectful of the accommodation), there were a few things I found concerning. Check in: I was asked for my passport. As an U.S. Citizen we know we don't just hand over our passport except for an occasional copy required by some hotels. This being said I was asked to LEAVE it with the owner. I argued and my daughter left her ID. I was woken up at 11:30 that night with a request for the booking person's ID. I left my passport card not my book passport with the owner. Breakfast never arrived or was offered. Tried to use shuttle both to and from the airport but it apparently didn't exist or was an inconvenient day. Tried to contact them from the U.S. at the appropriate business hour, they never answered the phone. Tried to text, same thing. Train was close by but was late, never arrived or closed for construction (not the owner's fault obviously). At check out an inspection of the room was required by the owner before she would give me back my ID. Garbage was emptied once, I did it myself the rest of my stay. Towels were only exchanged once. The best description of how I felt during the time I spent at this location (7 days) is as someone who would run off without paying (I prepaid my entire stay), or someone who would somehow damage their property. Plus: Heater, tea, coffee, sugar, cups, kettle and refrigerator.

8/10 Buono

R D

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

David

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Simply put, this is the worst hotel at which I've stayed in my life. The managers engage in fraud and abuse of guests to line their pockets and fail to provide anything approaching customer service. I do not take these words lightly, and if you don't believe me, simply read the other 198 reviews about the "customer service" they provide to their guests. They are the rudest and nastiest human beings with whom I've ever had the misfortune of dealing with in 30 years in the travel industry. Upon arrival, I was subjected to literal screaming, threats, abuse, and suggestion that they would call the cops: this for the simple act of arriving to check into my room (which I had already paid for). They said check-in was closed. When I showed them the booking, which CLEARLY lists a 24/7 front desk, they had no response. Quickly they switched to "scam mode", first insisting that I hadn't paid for my reservation, and demanding cash up front. When I showed them my fully paid reservation, with receipt in tow, they switched to the next scam mode, now demanding exorbitant fees for additional services: for a "late check-in fee". I asked them where that was listed. Again, no reply. Then a further charge for a "key deposit." These are nasty, rotten, human beings who are stealing from their customers on a regular basis by overcharging, double charging, and inventing bogus fees. They should be put out of business.
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

fraz

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Just a roof overnight stay
Friendly staff. It’s an overnight stay. With a roof over your head. Shower shared you have to put one finger on power button and shower at same time. Not good shower at all. Bring your own food and drink. Staff are friendly. Have to leave £20 cash or Id card for deposit for key. Returned when you exchange for the key when leaving.
Soggiorno di 1 notte a ottobre 2023

2/10 Terribile

Caleb

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
DO NOT STAY HERE
Claimed I did not have a reservation and made me pay for it again with cash. They held our passports until we paid cash for it even they we pre paid with the booking.
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Catherine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location for an early flight
A room close to the airport - ideal for an early departure (or a late arrival). In the flight path - so don't arrive early expecting to sleep! Staff friendly and helpful. Room basic but has what you need for the night; benefits from free parking too.
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Ben

Viaggio di lavoro
I will give average point of 2.5. My room was not great with the price I paid. Very old tv, and insects flying in the room. The internet was very good.
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Paul

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e comfort della camera
Dont stay here
Not worth the money, staff very unhelpful. Paid £11 for breakfast, breakfast consisted of 2 slice of bread and 2 sausages, took a bite of it and spat it out.
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Eviya

The owner said I did or pay enough for my reservation, asked for $90 more, as I refused he kicked me out and said he will refund me for it, I never got any refunds, that place is a real scam, Expedia please do something about it as this is what is being happening at that location and will continue happening!!!
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Barbara

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We made our reservation in July for September, I contacted the property twice to let them know that we would need a late check in, I never got a response but I read on several platforms including that the reception is 24 hours a day. We arrived at the property and all the doors were open (which seemed unsafe to me) but there was no one to assist us so we called the phone number on the sign outside the response from, I would like to believe the owner of the property, is that The reception has already closed and he is sorry but he cannot help us, to which I answer that we have paid for the room and that we have nowhere to sleep, his solution? I can't do anything for you, to which I reacted angrily like any person who was responsible for contacting the property in advance and told him that I would give him a bad review. After 15 minutes a small man comes out of the property who turned out to be the same person I spoke to on the phone offering to give us a room for an extra cost to which I told him that we no longer wanted to sleep there because honestly the place is a hole rotten. He reacted violently and everything led to a very agitated and horrible argument. the worst experience, if you stay here you will be treated with violence. Also I would like to this platform to have a bit of control where they send the people cause this was one of the most scary experiences I ever had
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

YUK YIP HIDY

Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad agosto 2023

8/10 Buono

Bernadette

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Neil

Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

jacek

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Dr
Because I of fly change I did not stay at your place. I was trying to call but it was almost impossible to find your telephone number (why not publish with other informations) and then nobody pickup the phon. It was terrible.
Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

sidharth

Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Karen

Soggiorno di 1 notte a luglio 2023

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room smelled of stale cigarettes
Charged a £20 deposit for the room key, which wasn’t made clear. The room stank of stale cigarette smoke, and the shower plug was blocked and nearly overflowed when I was showering.
Soggiorno di 1 notte a luglio 2023

6/10 Soddisfacente

Dan Alexander

Soggiorno di 1 notte a giugno 2023

2/10 Terribile

ALAK

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I booked the property very late in the night, and landed at the property on 21st June at 3am ( night 3 am) I completely understand, it's an unearthly hour They first, DID NOT let me inside the property, then, DID not acknowledge the email booking that I presented to them They DID NOT give me the room They charged me extra by cash GBP 150 Did not give me receipt for cash payment Also, they swiped my CC twice So, I have paid to your company Plus GBP 300 to my CC Bank 90 GBP in cash to them 100 Euro in cash to them
Soggiorno di 1 notte a giugno 2023

6/10 Soddisfacente

Sharon

Soggiorno di 1 notte a giugno 2023

4/10 Scarso

Anthony

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2022

10/10 Eccellente

Gerry

Soggiorno di 1 notte a dicembre 2022

4/10 Scarso

Klaus

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
For the Price of 140 £ the room had no toilet ,no shower!!! Worst place I have ever been! Shuttle Service is not available from Heathrow Airport as indicated on your webpage. Your webpage should be modified regarding London Heathrow Guesthouse!
Soggiorno di 1 notte a dicembre 2022

2/10 Terribile

Miriam

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2022

2/10 Terribile

Thomas

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I arrived at Heathrow airport and called their official phone number (to make sure somebody was at the front desk to let me in) and nobody answered. I kept trying to reach an agent for 30 minutes and no one answered. They didn't answer their phone during business hours. When I finally arrived by a hired ride an employee refused to let me into my room and tried to charge me a second time if I wanted a room. The company refused me a refund so I contested it on my card
Soggiorno di 1 notte a novembre 2022

6/10 Soddisfacente

Ray

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Checking in was a challenge, no surprises really. Get what you pay for in this area. Low standard.
Soggiorno di 1 notte a luglio 2022

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Wonderful service. They took me in late at night after connection flight was cancelled. Very nice stay with very friendly owners. I highly recommend! Thanks!
Soggiorno di 1 notte a luglio 2022

10/10 Eccellente

Adam

Soggiorno di 1 notte a luglio 2022

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terrible. Avoid!
Truly shocking. Refused to acknowledge booking despite email confirmation from hotels.com but to be honest it was a Godsend as the place was filthy and should not be allowed to market on Hotels.com
Soggiorno di 1 notte a luglio 2022

10/10 Eccellente

Roger

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Monica and Toni were very courteous, warm, and helpful with all our needs. We rented one bedroom with two beds and one bathroom/shower. Very clean. Breakfast was home-made English breakfast, served with a smile. Furniture a bit old. Not a Hilton or a Hyatt. But that is part of the charm (and price).
Soggiorno di 1 notte a giugno 2022

2/10 Terribile

Joshua

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst hotel experience ever
Listing says "24/7 front desk", but the night manager would not let me check in after 10pm. Since they are in the middle of nowhere, I tried to sleep in a chair in the front desk area. That is when they called the cops on me.
Soggiorno di 1 notte a maggio 2022

8/10 Buono

Gerry

Soggiorno di 4 notti ad aprile 2022

8/10 Buono

Shanitta

Soggiorno di 1 notte a febbraio 2022

8/10 Buono

Llion

Soggiorno di 1 notte a febbraio 2022

6/10 Soddisfacente

Emma

Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Its a bit strange. Its very basic, appears like some people live there on a more permanent basis. But the bed was comfy, there was tea and coffe, even a little kitchenette. I wouldn't use the shower unless absolutely necessary! Overall for a quick stay to catch a plane at Heathrow it did exactly what i needed
Soggiorno di 1 notte a febbraio 2022

4/10 Scarso

Alena

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e servizi
The staff is very nice and friendly, and it was very sweet that they had milk in the fridge for tea, but the bathroom condition was a bit disappointing. I didn't have any problems taking a shower, but when my partner did, he couldn't get hot water and had to have a cold shower. The dryer on the wall looked rusty and not good, the mattress was too firm, we weren't sure that the bedding was fresh, sockets were placed in inconvenient locations. it was an okay place for one night, but I wouldn't stay there longer unfortunately
Soggiorno di 1 notte a dicembre 2021

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Avoid if you can
On first arrival, the gentleman that checked us in while pleasant kept coughing and was not where a mask, given the current pandemic this was very off putting. The room was very small and cramped. The bed and pillows were very uncomfortable. The toilet had a strong smell of sewage. The shower was the only redeeming part of the room, however it was a very high step to get into the bathroom which is not suitable for people who cannot lift their legs well.
Soggiorno di 2 notti a ottobre 2021

2/10 Terribile

Rafaqat

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Paid for breakfast and hotel refused to provide breakfast
Soggiorno di 1 notte a ottobre 2021

2/10 Terribile

nicki

Non mi è piaciuto: Personale e servizio
horrible attitude
never went..when i got to heathrow,i was subjected to people screaming down the phone to me and refused to pick me up for the airport transfers they advertise..and wanted to charge me £60.. so i went elswhere
Soggiorno di 1 notte a settembre 2021

8/10 Buono

peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good check-in. All the usual in working order.
Soggiorno di 1 notte a settembre 2021

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Ok and basic
Basic facilities. Shared fridge, shared bathroom. Parking on site is good. Kettle, Fan and tv in room.
Soggiorno di 1 notte a luglio 2021

4/10 Scarso

Craig

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Never again.
Had to wait in reception while room was prepared. Was asked if I wanted to upgrade for & £10 before I'd even seen the room I paid for. Even though I had breakfast included I was told this would be an extra cost! Room itself was tiny, cobwebs in the window, TV looked like it had come out of the 80s.left the next morning itching like hell. The shower hose was damaged and the cubicle overflowed as there is a blockage. Definitely won't be staying again.
Soggiorno di 1 notte a luglio 2020

2/10 Terribile

Taiwo

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2020

10/10 Eccellente

Emma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2020

10/10 Eccellente

Ali

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent host.
Soggiorno di 1 notte a giugno 2020

2/10 Terribile

gary

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not so good
Was a relatively cheap stay, half the price it usually is. Would of been fuming if id paid full price. Beds were hard, pillows flat and old, quilt felt like it was decades old or just the cheapest money could buy. Fridge was filthy all round the door and handle. There was no do not disturb sign. Not to mention your literally on the flight path centrally. Although that i coukd of lived with . Stayed 2 nights, never again.
Soggiorno di 2 notti ad aprile 2020

2/10 Terribile

diane

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Fine if you want to be locked in and burgled.
The room when I eventually saw it was clean and as advertised. Likewise the rest of the place that I was able to walk around. However, when I arrived there was no one to greet me. The hotel was unlocked and I was able to walk around unchallenged past all the rooms and upstairs. I had to phone to find someone and was told that that day they had changed check in time but hadn't told anyone and it would be another 10mins before a cleaner could get to the hotel. 10mins of unchallenged burglary time! When a woman arrived, no apology for no one being there, or failing to notify of the altered time, just a demand for ID which she wanted to take away with her. I refused. Suddenly a breakfast became extra and when I asked about the front door being open, I was told it got locked at 11pm - but was given no key for it. When I asked, I was told that I needed to be in a different room for that. I was then told that I asked too many questions and was told I couldn't stay there. hen we went outside, she locked the front door and I had to remind her about health and safety for the other guests being locked in or out.
Soggiorno di 3 notti a ottobre 2019

2/10 Terribile

Kabba

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad customer services
there was no towel toilet paper or hot water in the room. There was no fruits at breakfast. The guy Tony, I don’t know if he’s the owner or the manager but his attitude was shocking. I will not stay in this hotel never again and will not recommend it to anyone. I will not even stay there for free.
Soggiorno di 1 notte a ottobre 2019