4/10 Scarso
Tina Z.
30 lug 2025
Non mi è piaciuto: Pulizia
House has mice
The house has mice. The first morning, there was a mouse in the toilet bowl, which was frightening to see. There were droppings in a bucket in the bathroom and on the kitchen counters. There was a leak in front of the fridge, and the couch on patio deck was dirty. I reported the above to the property manager the first morning of our stay and received a response someone would be out to assist me. No one ever came out to assist or put mouse traps. The following night, we saw two mice, one in the master bedroom and the other in the billiard room. There were mice droppings on the kitchen counters each morning that we had to clean and the mice nibbled on food left on counter one night. On third night, there were mouse droppings on the pool table.The morning we checked out I notified the property management of the above and requested a refund of the cleaning and service fee since I was not provided neither during my stay. It’s been two days of back and forth communication with the property management and them initially expressing they appreciate and value feedback and would make it right, to being defensive and expressing they never had issues at this property. The positive about the property is the check in process was smooth once provided house key code. The house is spacious with 4 rooms, 3 full bathrooms, and a billiard room.
Tina Z.
Soggiorno di 3 notti a luglio 2025
