Vacanze a Southwest Carrollton

This was the worst hotel experience I’ve ever had. I booked a non-smoking room through Expedia, but it reeked of cigarette smoke and was extremely hot. I asked for another room, but the replacement had cigarette burns on the sheets, hair in the shower and on the bedding, ripped and broken furniture, and torn, filthy walls. When I tried to sleep, fleas were jumping on my face and phone. I turned on my flashlight and saw dog hair everywhere. Appalled, I packed up and returned to the front desk. I was told there would be no refund and that I was lying about the bugs. The manager/owner was extremely rude. I remained calm and polite the entire time, yet I’ve never felt more disrespected during a hotel stay. When I showed her a flea I had killed and another bug, she accused me of bringing the bugs into the room. It was beyond ridiculous. I would never stay here again. I was denied a refund for the unsanitary conditions and ended up sleeping in my vehicle. The room was terrible, and the service was even worse. I wish they had simply admitted fault and refunded me — I wouldn’t have written this review otherwise. I have never left a hotel or motel review in my life, but this experience needs to be shared so others aren’t treated the same way.

Very. Clean did not like channels. Tv company

The room was very spacious and clean

Clean room, great bed, good shower, and very friendly staff. All good.