Spiaggia di Sarafovo: Tour e Visite Guidate

There is only one airconditioning in the entire apartment, which is placed in the living room. Therefore, we asked to setup the second sofabed as the bedroom was very warm. We came back in the evening to find out that the second bed was not setup. We approached a staff member and inquired about the extra sofabed. She started interrogating us as to why we need the extra linen. Her demeanor was very accusatory and rude. She also stated that she doesn't have the keys to the cabinet and asked again why do we have this request. In addition, she tried to make us feel bad that we did not show up for dinner and that they had to wait for us, although we never confirmed that we will dine at the restaurant. Only when she realised that we booked two one bedroom apartments (we were assigned to one bedroom apartment and one studio) she found a staff member that had access to the linen locker. She once again asked why we did not show up for dinner. This is an unacceptable way to treat guests and make them feel uncomfortable for having a simple request. The experience was terrible and we made the decision to leave the hotel first thing in the morning. I will recommend looking elsewhere for your stay. In addition, we almost broke out rental car as the parking arrangement is very poor.

Hôtel situé au début de Sunny beach, sur un promontoire. Plage à 300/400m. Établissement de 200 chambres. Bien entretenu, literie et équipements de la chambre top. La terrasse autour de la piscine est petite pour un hôtel sans accès à la plage. Les 150 transats sont tous collés les uns et autres. Et il en manque beaucoup en saison... Pas très agréable cette promixite. La notion "tout compris" est limitée. Les bars ne sont jamais ouverts en même temps, et il n'y qu'un serveur par bar... Résultat : attente très longue. Uniquement vin et bière à la tireuse, et les cocktails sont des sodas avec une goutte d'alcool. Buffets également simplifiés, pizzas, pâtes, et 2 ou 3 plats chaud. Pas de hamburger et rarement du poisson. Animations médiocres. 2 fois 30 mn à la piscine et 1 h en soirée. Dans sa grande majorité, le personnel n'est ni souriant ni accueillant. C'est pas une ambiance chaleureuse du tout. Mais dans l'ensemble c'est un séjour satisfaisant, sachant que la Bulgarie n'est pas un pays festif, mais idéal pour les familles. Hôtel propre, bien entretenu, chambres confortables.

Hotel abbastanza datato, a circa 15 minuti a piedi dal centro città. La camera ha mobili di almeno 25/30 anni, letto non proprio comodo. A me è capitato che in piena notte, ore 1 circa, arriva un gruppo di circa 20 ragazzi (età media 25 anni) che comincia a urlare e fare un baccano che mi fa sobbalzare. Faccio presente la cosa alla reception che mi dice "ok ci pensiamo noi2, ma non accade niente, esco fuori la camera e mi lamento... dura poco; richiamo la reception e non accade nulla. Nel frattempo sono le 2 del mattino... Non ho chiamato la polizia perchè non avevo il numero. Alla fine sono riuscito ad addormentari verso le 3 ... sveglia alle 6.30: INCUBO! Capisco che possa capitare, ma che nessuno faccia niente è davvero inaccettabile! Colazione scarsa.