Spiaggia di Sprat Hall: Tour e Visite Guidate

Stayed 9/29 to 10/6. Check-in was easy, Josh at the front desk was awesome with great island tips, Tina at the bar was wonderful, and they lent us snorkel gear for free. The bioluminescent tour was the trip's highlight. On Thursday we had our room cleaned while at the beach. Our wallets were in a drawer (we didn't use the safe, our mistake). Saturday we found $600 in cash missing, certain it was there before cleaning. We told reception right away. Management said this has never happened, but didn't review footage until we followed up. They said it showed only us and housekeeping entering, and that no further steps were planned. No goodwill gesture or follow-up was offered. Also: the beach is sold to day pass holders ($15, rising to $40 when a cruise ship docks per posted signs), so it's busy every day even at an adult hotel. Continental breakfast is kept behind the counter, brunch service was poor, takeout has a 10% upcharge, beds are firm, and evening road noise is loud. Lovely water and kind staff, but expect crowds, don't leave cash in the room, and I'd want a better complaint process before returning.