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Recensioni per Ocho Rios Villa at Coolshade V

Ocho Rios Villa at Coolshade V
Lot 521 Frangipani, St. Ann's Bay, Ochos Rios

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 17 su 23 recensioni" "
Valutazione di 8 - Buono. 3 su 23 recensioni" "
Valutazione di 6 - Soddisfacente. 0 su 23 recensioni" "
Valutazione di 4 - Scarso. 0 su 23 recensioni" "
Valutazione di 2 - Terribile. 3 su 23 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

5,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Clarissa

Soggiorno di 7 notti a marzo 2023

8/10 Buono

john

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 13 notti a dicembre 2022
Risposta di -Manager, il giorno 7 gen 2023
Guest Review ResponseKay DeeWrite a response to a 8/10 review left on my villa name Ocho Rios Villa at Coolshade V by a guest name John with no comment. Dear John,Thank you for taking the time to leave a review for Ocho Rios Villa at Coolshade V. We are glad to hear that you enjoyed your stay with us and rated us an 8 out of 10.We apologize if there were any issues or areas of improvement during your visit. Please do not hesitate to let us know if there is anything we can do to make your next stay even better.Thank you again for choosing Ocho Rios Villa at Coolshade V and we hope to see you again in the future.

2/10 Terribile

Bryan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Owner scammed us & gave our villa to someone else!
We booked this Villa and had to arrive late because our flight was delayed until the next day. We called to arrange the late check in and the owner ignored our calls and texts all day. When we finally arrived the guard wouldn’t let us in and said someone was already staying in the Villa. After hours of Hotels.com customer service trying to talk with the owner they finally spoke to the owner and he said we could check in the next morning. Hotels.com was nice enough to give us a voucher for our trouble of finding a place to stay that night. The next morning we texted and tried to call the owner to confirm arrival bit he ignored us again. When we arrived the guard again said we couldn’t go in and that someone was staying there. At this point we realized we were never going to get in the place and had to fend for ourselves. I would caution others to think twice about booking with this owner.
Soggiorno di 4 notti a ottobre 2022
Risposta di -Management , il giorno 20 ott 2022
Here are the unaltered facts. It is incredibly disappointing that this guest mentioned the word scam in a transaction that went wrong because they missed their flight. It is sad that a person admittedly missed the flight and complained about being scammed. Facts: the guest booked multiple nights and missed their flight. They did not miss one day of stay; they missed two days of stay. They did not get a flight until 48 hours later. They contacted us and requested to have the entire reservation shift over by two nights. So they wanted to add the two missed nights on the backend of the stay. This was not possible because of a booking conflict. They continued to not be understanding and made unreasonable requests. They wanted us to cancel the guest who was scheduled to come in on the day they were suppose to be checking out. That would just be BAD BUSINESS! We therefore stopped communicating directly with the guest and did all further communication via hotels.com. We agreed to the full refund and the guest was refunded via a voucher by hotels.com. How was this a scam? This is very disappointing.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Manager of the house was a fraud. He took my money and didn’t have my reservation. He never answered my calls. Very in professional would not recommend anyone to this property. The picture looks good on the internet in person it’s a real dump!! It was a Terrible experience.
Soggiorno di 8 notti a dicembre 2020
Risposta di -Management, il giorno 20 ott 2022
Our homes are as seen and have been on this platform for many years. Richmond is a very high-end community, and for anyone who knows Richmond, this should strike you as laughable. When a guest books a nonrefundable reservation and tries to cancel on the day of arrival, we are inflexible.

10/10 Eccellente

Jo, London

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a Home away from Home! Lovely villa, well equipped and quiet community.
Soggiorno di 7 notti ad agosto 2020
Risposta di Manager, il giorno 20 ott 2022
Thanks for the review

10/10 Eccellente

Sasha, Saint Croix

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We stayed in villa 521 and it was a wonderful home away from home kinds of a stay. The villa have all amenities which mad it felt like a home.
Soggiorno di 1 notte a dicembre 2019
Risposta di Manager, il giorno 20 ott 2022
Thank you for the review

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Three nice bedrooms, well equipped kitchen and nice living room and dining room. Enjoyed the front porch as well. Lovely!
Soggiorno di 2 notti a dicembre 2019
Risposta di -Management, il giorno 20 ott 2022
Thanks for the review

10/10 Eccellente

Abbey, St Paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything - space and location in particular. Recommend driving or hiring a taxi for the day if you really want to see the attractions which is about 10 minutes away and to see the down town parts of the city.
Soggiorno di 1 notte a dicembre 2019
Risposta di Manager, il giorno 20 ott 2022
Thanks for the review.

10/10 Eccellente

Lenora, Kingston, Jamaica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Villa was immaculate and good reception from Jackie. Grounds and pool were very nice. Having a full kitchen was a plus.
Soggiorno di 1 notte a dicembre 2019
Risposta di -Manager, il giorno 21 dic 2019
Thank you for the review.

10/10 Eccellente

Adalee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Simple but nice villa. The interior was very spacious, with comfortable beds. The bathroom was very clean it had a very powerful shower with hot and cold water.
Soggiorno di 2 notti a dicembre 2019
Risposta di -Manager, il giorno 21 dic 2019
Ms Adalee thank you for taking the time to review us.

10/10 Eccellente

Alma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
I really enjoyed my stay at coolshade, the villa was clean, the community is gated. My family and I felt safe there. Chakka cove was just across the street. It was about one hour away from the montegobay airport.
Soggiorno di 4 notti a febbraio 2019
Risposta di -Management, il giorno 12 feb 2019
Thanks for the review Alma and thank you for mentioning how far away the airport is. Both MBJ and KIN international airport are about a hour away. We are always happy to arrange airport transfer.

8/10 Buono

Jonas, Paris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not what we were expecting. This is not a small setting of 15 or 25 private villas, Coolshade is huge. I would estimate 400 villas. The villas are all huge with open rafters island style. The service was typical island style. Jackie was always just a call away. While it is unlikely we will came back to Jamaica (so many countries on our list) Jamaica was duly represented.
Soggiorno di 1 notte a novembre 2017
Risposta di -Manager, il giorno 12 feb 2019
Thank you for the review.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2017
Risposta di -Management, il giorno 27 gen 2019
Thanks for the review. Please visit our warm and welcoming island again in the near future.

10/10 Eccellente

Quinn

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’ve been to Jamaica serveral times and must admit this was my best experience. The rooms were spacious and clean and the area was very quiet and relaxing. I had wonderful experience at this dwelling
Soggiorno di 4 notti a dicembre 2018
Risposta di -Management, il giorno 18 dic 2018
Thank you for highlighting our accommodations. The review is much appreciated.

8/10 Buono

Anon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The location, views, and ambience were great. The neighborhood was safe and very quiet. The property manager was friendly and helpful. The pricing could have been more transparent, but overall satisfied with the experience.
Soggiorno di 5 notti a novembre 2018
Risposta di -Management, il giorno 26 nov 2018
Anon, thank you for taking the time to review us. Regarding the pricing, we offer a few to choose from and each include different things like airport pickup etc. We will work on simplifying our offering as best as possible.

10/10 Eccellente

Kurt, From Orlando

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Community is secured and clean. Home is very spacious and decor is very modern. AC in all 3 bedrooms was a plus. Pool and gym were right next to each other. Everything about this stay was splendid!!
Soggiorno di 4 notti ad agosto 2018
Risposta di Management, il giorno 9 set 2018
Kurt, thanks for the review.

10/10 Eccellente

Greg&Family, Bermuda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tranquil Relaxation
Coolshade is very nice. I had some work to do and I found it a nice place to get things done. The tranquility was priceless. My wife and daughters spend the days in town and I was able to catch up. I even went to the pool to drink a Red Stripe and take a mid day dip in the pool twice...very nice and even kid friendly...oddly enough.
Soggiorno di 1 notte a maggio 2018
Risposta di Management, il giorno 5 lug 2018
Thanks for the reveiw

10/10 Eccellente

Yolanda, New York

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We had an incredible time! Forgot several times we were in Jamaica as we’ve stayed at similar villas in Orlando Florida. My high school reunion was happening in Kingston and I wanted a quick getaway. The location is beautiful and close to all the sites/attractions. Jackie the manager was very pleasant and easy to communicate with. She was very patient in giving us direction and there to greeting us at the location. Such a sweet and amiable woman. She offered suggestions and followed up each time. She went above and beyond for our meals. Nothing was off limits! Absolutely delicious. That breeze rushed threw the open front porch made me wish the villa belong to me! The master shower was perfection! The boys thoroughly enjoyed the pool. And we had a wonderful time at Dunn’s River. Just an overall wonderful experience. Already planning our next stay!
Soggiorno di 1 notte a maggio 2018
Risposta di Management, il giorno 17 giu 2018
Thanks for the review Yolanda.

10/10 Eccellente

Sheri-Ann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful
The place was exactly as scene on here prior to booking it. It is very tranquil and perfect for a family getaway. We most definitely will be back..
Soggiorno di 2 notti a novembre 2017
Risposta di -Management, il giorno 5 mag 2018
Thanks for the wonderful review.

10/10 Eccellente

Georgia Byles, Bermuda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
THIRD TIME IN OCHO RIOS WAS A CHARM
This to die for villa!! We felt like royalty!!! Its gated with 24hour security. Its huge kitchen layout was my favorite!! There is a grocery store on the grounds which was very convenient. The kids where outside enjoying all the amenities the property had to offer then we switched it up to off the premises adventures that where about 20 minutes away. The kids loved swimming with the dolphins at dolphin cove!! Definitely worth every penny, must stay!!!!
Soggiorno di 1 notte a novembre 2017
Risposta di Management, il giorno 6 mar 2018
Ms Byles, thank you for your review. It was a pleasure hosting you and your family. Thanks for the endorsement and confidence. The staff here work very hard to produce the best quality product.

10/10 Eccellente

Lora Goldman, Vermont

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A very good experience...
The staff was very professional warm and welcoming and helped to arranged all the details of our trip. We stayed in the same area three holidays in a row and this is the best of the three. The villa was uniquely decorated with accents that are not of the cheap variety. I strongly recommend staying in this villa.
Soggiorno di 1 notte a novembre 2017
Risposta di Management, il giorno 5 feb 2018
Lora, great hosting you and look forward to you returning.

10/10 Eccellente

Oscar Hernandez, PR

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very Nice View of the Ocean
The owners of this place really undersold it and over delivered. We were very impressed with the villa itself and the amenities/facilities. We literally saw the ocean from the front porch. It is recommended you have a rented car to get around but the location was close enough to the town and to all the attractions. I recommend this villa to families looking for a cost effective excursion. Thanks Jackie and Kevin...
Soggiorno di 1 notte a novembre 2017
Risposta di Management, il giorno 28 nov 2017
Oscar, thanks for the review.

10/10 Eccellente

Gogontle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful and clean holiday home.Excellent service
After hiccup's of accomodation, this place came as a blessing. The reception was wonderful from the point of check-in where the manager made his time to come out to welcome us and ensured we were settled in. The place was ready for us, clean and with supplies for our stay. It felt like a home away from home and the amenities available, like the gym and swimming pool were a plus.
Soggiorno di 5 notti a luglio 2017
Risposta di Management, il giorno 5 feb 2018
Thank you for the review Gogonite