Hall

Recensioni per Best Western Plus St. Augustine I-95

2.5 out of 5
Best Western Plus St. Augustine I-95
2465 SR 16, St. Augustine, FL

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 422 su 1003 recensioni" "
Valutazione di 8 - Buono. 353 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 114 su 1003 recensioni" "
Valutazione di 4 - Scarso. 67 su 1003 recensioni" "
Valutazione di 2 - Terribile. 47 su 1003 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

pier paolo

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
...... PER ORA POCO ACCOGLIENTE !!!
Probabilmente siamo arrivati in un momemto poco favorevole: in piena ristrutturazione. La hall totalmente in rifacimento, poco accogliente a vedersi e poco agevole soprattutto per la colazione del mattino successivo che bisognava zigzagare in mezzo a transenne e nastri che separavano parti di pavimento in ristrutturazione. Nel bagno c'era una ventola che sembrava un elica di un boing, i cuscini del letto, molto piccoli e stretti sembravamo palloncini gonfiati con polisterolo. Sono andata alla reception a lamentarmi e mi hanno sisposto che stavano aspettando quelli nuovi. In una situazione cosi di transizione, secondo me era meglio avessero chiuso per un paio di giorni piuttosto che dare una brutta iimpressione. La palestra era chiusa e la piscina pure. Devo però dire che quanto ho chiesto alla signora della reception al mattino successivo di volere cancellare la nostra seconda notte, è stata molto comprensiva e mi hanno rimborasto. Per questo devo ringraziare. Il signore che era alla reception la sera del nostro arrivo, invece, non adatto al suo lavoro, poco socievole, musone e di poche parole. L'albergo si trova vicino all'outlet e a circa 20 minuti dal centro.
Soggiorno di 2 notti a ottobre 2018
Risposta di gordonc, il giorno 10 nov 2018
Thank you for staying with us and posting your review.We do apologize for the inconveniences during your stay.Happy to have resolved your concerns and thank you for your patience.Have a blessed day.

8/10 Buono

Joan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Na
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Bria

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A lot of construction going on that hasn’t been completed so it made it loud
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Selina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice stay. Clean hotel, friendly staff, good breakfast. Lots of construction around the premises causing some travel issues with traffic.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Selina,Clean, comfortable, and friendly accommodations are what you can always count on when choosing Best Western Plus St. Augustine I-95. We hope our breakfast selection helped fuel your day ahead, and our team will appreciate the recognition of their hospitality. Thank you for your feedback, and come back and stay with us anytime. Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Mark, naperville

Loved the corned beef hash
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Mark,Your enjoyment of our culinary offerings is important to us, and we're delighted that you found the corned beef hash to your liking. We hope to serve you again soon!Sincerely,Your BW Plus St. Augustine Team

6/10 Soddisfacente

Normand

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Pillows were stuffed to look like throw pillows and were very uncomfortable until we were told they were full size pillows crammed into the pillow cover. Too much construction around the hotel. Location to Historic district was reasonable. Breakfast was good.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Normand,Thank you for your feedback. We appreciate you pointing out the issues with the impact of nearby construction. We will take your comments into consideration as we strive to improve our guest experience. We hope to welcome you back in the future for a more comfortable stay.Sincerely,Your BW Plus St. Augustine Team

8/10 Buono

Sara

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Carpet floors in the room were sticky feeling. Almost as if it was an old movie theater. Didn't like the feeling like you had to wear your shoes everywhere in the room. Construction going on around the property was rather inconvenient, which I know is not their fault. Beds were decent. They were clean to my knowledge and sight. The entrance is clean and staff were friendly. Overall, could improve.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Sara,Thank you for taking the time to provide us with your feedback. We are thrilled you had a great experience with our beds and found our team members friendly and helpful. We also appreciate your concerns about the carpet in your room and the disturbance caused by the nearby construction. Rest assured that our team is fully committed to improving our guests' experience in any way possible. We sincerely hope to have the opportunity to welcome you back for an even better stay.Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Kristi

Soggiorno di 4 notti ad aprile 2024

8/10 Buono

Landon

Mi è piaciuto: Pulizia e personale e servizio
We had a decent stay. Our first room was flooding a bit due to all the rain, but the lady at the desk moved us to a different room. Everything seemed clean enough; it looks like the place was renovated in the last few years. It looked nice, but there was definitely some inconsistencies in certain areas (our shower head, cracks in the bathroom tiles, etc.). We also had some type of ants crawling out of the area under the sink faucet in the bathroom the first night. There was also construction happening right outside our window, and while it was not loud during the night, it could be heard during the day. Outside of those few things, the stay was nice. Easy check in, decent breakfast, and convenient to 95.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Landon, Thank you for your valuable feedback. We are happy to hear that our helpful staff rectified your initial situation and that you enjoyed our convenient location and breakfast offerings! That said, we are disappointed to hear that other aspects fell short of your expectations. We appreciate your feedback and will be reviewing your comments internally, so that we may improve where needed. Thank you for bringing your concerns to our attention, and we look forward to the possibility of hosting you again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Alfonzo Frazier

Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Julius

Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

nicole

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
No washroom privacy! Sliding barn doors are cute but not for a bathroom particularly when there is a gap between the door and wall. You better be VERY comfortable with your travel companion.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Nicole,Thank you for taking the time to leave a review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback will be shared internally for further consideration. Take care, and we hope you enjoyed your time in St. Augustine. Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice and clean.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Dear Angela,Thank you! Our team takes great pride in our clean, comfortable accommodations, so they will be delighted to read your lovely review. We look forward to welcoming you back for another great, five-star experience.Sincerely,Your BW Plus St. Augustine Team

8/10 Buono

Sylvie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
L’accueil très ordinaire
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Chère Sylvie,Nous apprécions toujours d'avoir des nouvelles de nos clients et nous sommes heureux que votre séjour ait été globalement agréable. Si vous êtes de nouveau dans la région, n'hésitez pas à revenir nous voir.Sincèrement,Votre équipe BW Plus Saint-Augustin

8/10 Buono

Raymond

Soggiorno di 1 notte a marzo 2024
Risposta di Petra Harazim, il giorno 20 apr 2024
Thank you for staying with us and posting your feedback.

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Well lit, clean parking for my truck and boat.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 10 mar 2024
Dear Steven,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we appreciate you mentioning our great parking situation. It was a pleasure having you here, and we hope you return soon.Sincerely,Your BW Plus St. Augustine Team

6/10 Soddisfacente

Rick

Viaggio di coppia
Two live bugs found in around the bed. Have pictures. Brought it to the attention of the front desk and the young blonde said nothing. I suggested to spray room for pest.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 17 feb 2024
Dear Rick,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will complete an evaluation to ensure everything is as it should be. It is our hope that you will give us another chance to change your perceptions down the line.Sincerely,Your BW Plus St. Augustine Team

8/10 Buono

Carmen

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Petra Harazim, il giorno 18 feb 2024
Thank you for staying with us and posting your feedback.

2/10 Terribile

Eugene

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Gordon Chuck, il giorno 18 feb 2024
Thank you for staying with us and posting your feedback.

2/10 Terribile

ana

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Ants in the room. Ants at the breakfast bar. half done room service
Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 27 gen 2024
Dear Ana,The issues you raise are important to us. Please accept our apologies for any concerns that you faced. You can rest assured that our pest control specialist and housekeeping teams will look into your comments further, and we hope to see you again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Jeff

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was very clean, employees were very kind and helpful. Breakfast was good.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 27 gen 2024
Dear Jeff,It is wonderful to know that you had an excellent experience with us! We're delighted you started your day off right with our tasty breakfast offerings and that our hospitable team and high standards of cleanliness left a memorable impression on you. Thank you for your kind review and perfect rating, and we hope you return soon!Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Simone

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Petra Harazim, il giorno 18 feb 2024
Thank you for staying with us and posting your feedback.

8/10 Buono

Carlo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was updated, clean and service was very good. Only complaint is the road construction that made entrance and exit harder. Also, Restaurants next door was almost impossible to get to. Even GPS had a hard time and sent us around a long way while there was a shorter route that we accidently found after breakfast one morning.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 17 gen 2024
Dear Carlo,It was such a pleasure having you as our guest recently! We're delighted to find our hospitable team and the high standards of cleanliness we adhere to left a memorable impression on you. Thank you for taking the time to share, and we hope you return the next time you visit St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Tyson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Petra Harazim, il giorno 18 feb 2024
Thank you for staying with us and posting your feedback.

10/10 Eccellente

Cesar

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean!
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 14 gen 2024
Dear Cesar,It was a pleasure hosting you at Best Western Plus St. Augustine I-95! We're glad our attention to cleanliness impressed you, and we look forward to your next visit.Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

annette santagostino

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was central and very assessable to places. Not to far from old town st augustine. It was friendly and clean.
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager , il giorno 9 gen 2024
Dear Annette,Thank you for allowing Best Western Plus St. Augustine I-95 to host your recent stay. We're happy to hear you appreciated our convenient location and clean accommodations, as well as the friendly hospitality our team provided. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Your BW Plus St. Augustine Team

8/10 Buono

Sylvie, Repentigny

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Gordon Chuck, il giorno 18 feb 2024
Thank you for staying with us and posting your feedback.l

6/10 Soddisfacente

adalgisa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
For $296.00 per night it could be better.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 31 dic 2023
Dear Adalgisa,Guest satisfaction is important to us, so thank you for bringing your concerns to our attention. We strive to keep our prices competitive for our area while offering great value. However, we apologize that you felt otherwise on this occasion. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know. We hope to welcome you back down the line for a better experience. Sincerely,Your BW Plus St. Augustine Team

8/10 Buono

Daymara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, fast
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 28 dic 2023
Dear Daymara,It was wonderful having you as our guest recently. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. Thank you for your review, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

6/10 Soddisfacente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The breakfast setup did not flow, it caused long slow lines even for coffee. The water in the area made it really difficult to wash off the soap. Otherwise, the rooms were clean and comfortable.
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 28 dic 2023
Dear John,Thank you for taking the time to review your recent stay. We're pleased to find that you were comfortable during your visit, and we appreciate you mentioning the high standards of cleanliness we adhere to. Your feedback regarding our breakfast service and the water temperature will be shared with our internal team for further consideration, as any opportunity for improvement will be seized. It was a pleasure having you as our guest, and we hope you return in the future.Sincerely,Your BW Plus St. Augustine Team

2/10 Terribile

Elizabeth

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e comfort della camera
Absolutely horrible
The room had a smell to it. Only one garbage can in the room Beds very uncomfortable. Breakfast was terrible. Only one waffle maker but had two four slice toasters so long wait. Variety was awful the potatoes were not cooked all the way sausages was soaked in grease made them mushy. I specifically booked this hotel for the hot tub I even called to make sure they had one and that is was working and they said yes. We get there at 4:15 check in and take our things up to the room and then went to dinner. We get back from dinner and get changed for the pool and hot tub. We get down there and there were no lights on and we get in the hot tub and it’s cold. My husband went to the front desk to ask if they could turn the lights on and how to turn the hot tub on for heat. They had told him that they close the pool and hot tub at dark which is 5:30 pm. So the next day we were going to go in the hot tub first before we went out on the town and the hot tub was still cold went to the front desk and they said it’s on a timer that it turns on at 4pm. So that means it’s only on for 1 1/2 hours the whole day. They said they closed it at dark cause it’s Florida’s state law that they need a lifeguard and they didn’t have one which is a lie cause here I am at a different hotel in Florida with no lifeguard and able to swim after dark. Very disappointed in this stay. For $300 for two nights we should be able to enjoy the amenities if they were honest about the hot tub we wouldn’t have stayed
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Dear Elizabeth,Thank you for taking a moment to review your recent stay. We regret to learn of your disappointment with your experience. Your feedback about our accommodations and breakfast offerings will be shared with our internal team to seize any opportunity to improve. That said, we apologize for any inconvenience caused by our policies. It was a pleasure having you here, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Braulio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
100% Excellent
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Thank you for the fantastic rating! We're thrilled to hear that you had an excellent experience at Best Western Plus St. Augustine I-95. We appreciate your rating and look forward to hosting you again for another outstanding stay in the future.Sincerely,Your BW Plus St. Augustine Team

8/10 Buono

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Petra Harazim, il giorno 18 feb 2024
Thank you for staying with us and posting your feedback.

10/10 Eccellente

Dale

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Gordon Chuck, il giorno 18 feb 2024
Thank you for staying with us and posting your feedback.

4/10 Scarso

Alyson

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Bed was not comfortable, pillows were very small, shower was very slippery. Breakfast was very limited.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Dear Alyson,Thank you for taking the time to leave us your constructive feedback. Our team is saddened to hear our accommodations did not meet your expectations. We are sorry these issues took away from your overall stay with us, and we will note your comments to enhance our guests' experience. Thank you for notifying us, and safe travels.

10/10 Eccellente

Ling

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 23 dic 2023
Dear Ling,Thank you for your excellent review. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant visit.Sincerely,Your BW Plus St. Augustine Team

8/10 Buono

Gale

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The property was nice. The guests on the other hand not so. It's a shame the guests make it so others don't want to visit again.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 19 dic 2023
Dear Gale,Thank you for your review. We're pleased to note that you enjoyed your overall stay with us. Please know that our dedicated team is always available to assist you with anything less than perfect that you may encounter during your stay, so don't hesitate to reach out should the need arise. It was a pleasure having you here, and we hope to welcome you back in the future for a stay worthy of a perfect rating.Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Jose

Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Konstantinos

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

julio

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023

8/10 Buono

Cataldino

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Brenda

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Our stay at Best Western Plus was very nice. Our room Queen size bed with sofa was very clean and spacious. The breakfast buffet was delicious. The staff were very friendly and informative to the St. Augustine area. Christmas time in St Augustine is spectacular!
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 9 dic 2023
Dear Brenda,We're so happy to know that our clean, spacious accommodations, friendly service, and tasty breakfast all added up to an amazing experience. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Your BW Plus St. Augustine Team

8/10 Buono

Justin

Soggiorno di 2 notti a dicembre 2023
Risposta di Gordon Chuck, il giorno 18 feb 2024
Thank you for staying with us and posting your feedback.

2/10 Terribile

Manuela

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Gordon Chuck, il giorno 5 dic 2023
Thank you for staying with us and posting your feedback.

10/10 Eccellente

Tammy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was the cleanest, quietest place I've ever stayed at. The beds were so comfy too. I would definitely stay again.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
It was an honor to have you join us at Best Western Plus St. Augustine I-95. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you were comfortable during your stay. The next time you're looking for another relaxing stay, we hope that we'll be your first stop!Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Niurlys

I like
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Niurlys, Thank you so much for taking the time to share your thoughts with us. We're thrilled you had an enjoyable experience, and we appreciate you giving us a perfect rating. It was a pleasure having you here, and we hope you return soon!Sincerely,Your BW Plus St. Augustine Team

10/10 Eccellente

Patrick

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
polite staff clean room really good breakfast great experience!!!!
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear Patrick,Thank you for the excellent rating of your recent stay at Best Western Plus St. Augustine I-95. We're glad you enjoyed your time with us and our clean accommodations, delicious breakfast, and courteous staff. Please allow us to host you again in historic St. Augustine. Familiar faces are a welcome sight, so come back soon!Sincerely,Your BW Plus St. Augustine Team

2/10 Terribile

Ampomah

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very filthy environment, not worth price
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear Ampomah,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if you found our property to be anything short of immaculate. Your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Your BW Plus St. Augustine Team

2/10 Terribile

Pedro

Viaggio con la famiglia
Old bed sheets. Bad pillows
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear Pedro,Thank you for taking the time to leave us a review. We value your feedback and are saddened to hear our accommodations did not meet your expectations. Our team apologizes for any difficulties you experienced and will share your comments with our staff. Thank you again for notifying us, and we hope you will consider returning for a better visit. Sincerely,Your BW Plus St. Augustine Team

8/10 Buono

Terry

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a novembre 2023
Risposta di Petra H., il giorno 20 nov 2023
Thank you for staying with us and posting your feedback.