I'm deeply sorry to learn about your terrible experience. We genuinely believed we had resolved the incident for you. Please accept our sincerest apologies for any inconvenience or discomfort caused. If there's anything further we can do to rectify the situation, please reach out to us. Your satisfaction is our top priority, and we're committed to making things right for you.

I apologize for the multiple inconveniences you experienced during your recent stay. Your feedback is crucial to us, and we're committed to addressing these issues promptly to ensure a better experience for you and our future guests. We appreciate your long-standing loyalty and hope to have the chance to restore your confidence in us during your next visit.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you again in the near future.

Thank you so much for choosing Holiday Inn Express & Suite for your stay. We're looking forward to see you again and have a pleasure to assist you one more time. Have a happy Easter!!

Thank you so much! We're thrilled you enjoyed our Easter decorations in the lobby. We always aim to create a festive and welcoming atmosphere for our guests. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to see you again soon!

We're delighted to hear that you found our pricing fair, appreciated the cleanliness, and felt welcomed by our staff. Providing a comfortable and welcoming experience is our top priority, and we're glad we hit the mark during your stay. If there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We look forward to welcoming you back again soon!

Dear Doris,Thank you very much for your kind words! We're thrilled to hear that you found the accommodations excellent and that our location suited your shopping needs. Your satisfaction is our top priority, and we're delighted to have contributed to your enjoyable stay. Should you plan to visit again, don't hesitate to reach out. We'd love to welcome you back!Best regards,

Thank you for Choosing the Holiday Inn Express & Suites Chicago West. We look forward to serving you in the near future.

Thank you for taking the time to share your experience! We're glad to hear that you found our parking facilities to be easy to use. Ensuring convenient parking options for our guests is important to us. We appreciate your feedback and hope to see you again soon. If you have any other comments or suggestions, please don't hesitate to let us know.

Thank you for your feedback! We're delighted to hear that you found our hotel to be very clean and our staff extremely friendly. Providing exceptional service and a comfortable environment for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them with us.

Thank you so much for your perfect score! We're thrilled to hear that you had such a wonderful experience with us. Delivering exceptional service and ensuring your satisfaction are our top priorities. Your feedback means the world to us, and we look forward to welcoming you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please let us know!

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you for your review! We're thrilled to hear that you found our hotel nice, clean, and easy to find, and that you enjoyed our great service. Providing a pleasant experience for our guests is our priority, and we're glad to hear that we succeeded. Your feedback is greatly appreciated, and we hope to welcome you back soon. If you have any further comments or suggestions, please feel free to share them with us.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Good afternoon Ms Bevery We really appreciate your feedback to help us to do some improvements. I'm apologize for the experience during your stay, we take you reviews as reference to talk with the department on charge.King regards

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you soon.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

Good Afternoon,Thank you for your feedback, I was looking at your confirmation and noticed to had an extra person in the room which caused the rate to be higher.

Thank you so much for choosing the Holiday Inn Express & Suites Chicago West. We hope to serve you in the near future.

Thank you so much for your feedback, we hope to see you in the near future.

Thank you for taking the time to tell us about your experience at Holiday Inn Express Chicago West- St Charles.We really appreciate your loyalty, We hope to have you back soon.

Thank you for taking the time to tell us about your experience at Holiday Inn Express Chicago West - St Charles.We really appreciate your loyalty and hope to have you back soon.

Dear Vynette,Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your input, as it helps us enhance our guests' experience.We're pleased to hear that you found our hotel's location convenient for stores and shopping. Your comment about our parking lot is duly noted, and we will work to improve its condition.Regarding the outdoor seating, we do have 2 tables and chairs by the side of the hotel.Your feedback about the strong-smelling cleaners is essential to us. We will take steps to address this issue to ensure a more pleasant atmosphere upon your next visit.We value your feedback and hope to have the opportunity to serve you better in the future. If you have any further comments or suggestions, please do not hesitate to reach out.Warm regards,

Dear Linda,Thank you for your kind words and positive feedback! We are delighted to hear that you had a great experience with our staff and received excellent customer service during your stay.Our team takes pride in providing exceptional service, and your appreciation motivates us to continue delivering the best to our guests.If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back on your next visit!Warm regards,

Thank you for your feedback is extremely valuable to us.We really appreciate your loyalty and hope to have you back soon.Holiday Inn Express CHICAGO WEST - ST CHARLES.

I'm so sorry for the low score. Please let me know if you need assistance to correct the matter.

Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

Dear darin,Thank you for your continued loyalty to our hotel, and we greatly appreciate your feedback. We apologize for the disturbance you experienced during your recent stay in room 319.It is disappointing to hear about the noise disruptions from the guest above you. We understand that a peaceful night's sleep is essential, and we sincerely apologize for the inconvenience this caused you.Please know that we take your feedback seriously, and we will take measures to address noise-related issues to ensure a more comfortable stay for you and all our guests in the future. If you encounter such issues during your son's wedding in June, please don't hesitate to reach out to our front desk staff for immediate assistance.We hope your next visit will be more enjoyable, and we look forward to being part of your son's special day.Warm regards,

Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.

We really apologize for the inconvenience, this may had caused you. Safety is number one priority. if is not safe for you and your family , the pool will not be open unfortunately the day you stayed someone had an accident in the pool and need it to be closed to treat the water in the pool. If you have any further question feel free to call me at any time.

Thanks for your loyalty, we hope to see you soon.

Thank you for your loyalty ,we are delighted to know you enjoyed your stay with us. We hope to serve you in the near future!

Thank you for choosing the Holiday Inn Express & Suites Chicago West. We look forward to seeing you in the near future.