ApartHotel a St. Gilgen

“Ein schwer auffindbares Haus in einer schmalen Stichstraße, über einen Schlüsseltresor kommt man zum Schlüssel, doch der Zugangscode ist wieder über eine Webseite abzurufen, die man nicht einfach anklicken kann. Kontakt zum Vermieter nicht möglich, auch nicht durch Expedia. Die Einrichtung wahrscheinlich von 1960. Katastrophe bei 35 Grad mit zwei Kindern.”

“Wonderful position and design, unfortunately not marched by the level of service: when we did arrive, the shower was not clean. They promised us different breakfast, but for 2 consecutive days the order was not fulfilled as per our request. The communication with customer service was poor, with a compensation promised but not delivered due to their incapability to provide. Hopefully, after some distress, one customer service agent (Kristzina) jumped in and took charge of the situation, providing...

“Location molto bella, pulizia buona. Ci è dispiaciuto che il bar/bistrot della struttura indicato aperto su Google in realtà fosse totalmente chiuso. Bellissima la hall di ingresso con libreria e the”

“The apartment was nice. It’s quite a walk from the centre of Salzburg but a nice walk along the river. Unfortunately the electrical equipment provided was unsafe and the hairdryer exploded whilst I was using it with lots of smoke. I reported this but the staff didn’t seem particularly bothered. I’m glad it was an adult using the hairdryer and not a child. I wouldn’t recommend for this reason. I think that all electrical equipment within the complex should be reassessed for safety.”

“A 13 minuti a piedi dalla stazione dei treni, cercavamo una soluzione che avesse la lavanderia. Nonostante non ci sia una reception la gestione del check-in è semplice e in caso di problemi rispondo in tempi brevi tramite whatsapp.”