Hall

Recensioni per Best Western St. Louis Inn

2.5 out of 5
Best Western St. Louis Inn
6224 Heimos Industrial Park Dr, St. Louis, MO

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 342 su 1000 recensioni" "
Valutazione di 8 - Buono. 291 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 168 su 1000 recensioni" "
Valutazione di 4 - Scarso. 98 su 1000 recensioni" "
Valutazione di 2 - Terribile. 101 su 1000 recensioni" "

7,8/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Lakenya

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The rooms was half cleaned found blonde hair in our bed and all over the towels. Also had burn holes in our covers. Vending machines didn't work properly. Breakfast was okay but the jucie machine broke down.
Soggiorno di 3 notti a marzo 2024
Risposta di CC - Guest Relations Manager, il giorno 17 apr 2024
Dear Lakenya, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the cleanliness of your room and the condition of our amenities. It is our standard to provide thoroughly cleaned rooms and well-maintained facilities, and it is clear we fell short in your case. We have addressed your feedback with our housekeeping team to ensure a more rigorous cleaning process and are also checking on the maintenance of our vending and juice machines.We are glad to hear that you found the breakfast to be satisfactory despite the issue with the juice machine. We appreciate your understanding and hope to have the opportunity to better serve you in the future, ensuring a stay that meets both your expectations and our high standards.Sincerely,

4/10 Scarso

Brian

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Its an ok place, but not what i expected front the pictures on the internet
Soggiorno di 1 notte ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 14 apr 2024
Dear Brian, Thank you for sharing your feedback. We regret to hear that your experience did not entirely meet your expectations based on the images viewed online. We strive to accurately represent our facilities and accommodations and are concerned to learn about this discrepancy. We appreciate your input as it helps us improve our presentation and ensure that all guests have a clear understanding of what to expect when they choose to stay with us. Your comments are invaluable, and we will certainly review our online visuals to ensure they accurately reflect our offerings.Sincerely,

6/10 Soddisfacente

Melia

Viaggio con la famiglia
Mi è piaciuto: Servizi
It was nice that the pool worked but it would be nice if it was a bigger pool. We didn’t like the dogs barking at 5am or people running through halls early in the (almost everyday) morning. The maids needs to speak better English. I had to show the maid towels, bar soap, shampoo & the empty paper towel holder for her to know what we needed.
Soggiorno di 7 notti a marzo 2024
Risposta di CC - Guest Relations Manager, il giorno 14 apr 2024
Dear Melia, Thank you for sharing your feedback. We're glad to hear that you enjoyed the availability of our pool, though we understand your concerns about its size. We apologize for the disturbances caused by noise in the early mornings and are looking into measures to ensure a quieter environment for all guests. Regarding your interaction with our housekeeping staff, we appreciate your patience and will work on enhancing our communication training to better serve our guests' needs. We aim to address these issues promptly and ensure a more comfortable future stay.Sincerely,

10/10 Eccellente

Kimberly

.
Soggiorno di 2 notti ad aprile 2024
Risposta di MP - Guest Relations Manager , il giorno 10 apr 2024
Hello Kimberly, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Eccellente

Sabrina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A very nice place to stay in a safe neighborhood. Also very convenient for on and off the highway access.
Soggiorno di 3 notti ad aprile 2024
Risposta di MP - Guest Relations Manager , il giorno 10 apr 2024
Hello Sabrina, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and safe. spacious rooms, curious staff, and exactly as pictured on website. Great for a few extra rooms with family in town for those local to the Arnold area.
Soggiorno di 3 notti ad aprile 2024
Risposta di CC - Guest Relations Manager, il giorno 14 apr 2024
Dear Jessica, Clean and safe. spacious rooms, curious staff, and exactly as pictured on website. Great for a few extra rooms with family in town for those local to the Arnold area.Sincerely,

8/10 Buono

Jeremy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything about our stay was excellent except the TV in the room did not have a signal. Breakfast is the morning was great with many options for food. Highly recommend for a quick overnight stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di MP - Guest Relations Manager , il giorno 7 apr 2024
Hello Jeremy, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Buono

Jacqueline

Soggiorno di 2 notti a marzo 2024
Risposta di CC - Guest Relations Manager, il giorno 22 apr 2024
Dear Jacqueline, We sincerely appreciate your 4-star rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.

10/10 Eccellente

Von

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was nice. Pool with handy.
Soggiorno di 3 notti a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 31 mar 2024
Hello Von, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Eccellente

tim, Saint Louis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Located just off the highway, behind a restaurant and by a major gas station. Within 5 minute drive of lots of places to eat and get groceries.
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 31 mar 2024
Hello Tim, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Scarso

J

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room was not fully cleaned. We found a dirty shirt under our bed as well as sheet stains. Bathtub had water under the tub lining and both myself and my fiance almost fell in the shower.
Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 27 mar 2024
Hello J, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Eccellente

Jarred

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was very clean. No rifraf running around and was safe.
Soggiorno di 2 notti a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 16 mar 2024
Hello Jarred, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 Soddisfacente

Shannon

Soggiorno di 2 notti a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 13 mar 2024
Hello Shannon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Eccellente

Jonathan

Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 31 mar 2024
Hello Jonathan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Buono

Bryan

Soggiorno di 1 notte a marzo 2024
Risposta di MP - Guest Relations Manager , il giorno 27 mar 2024
Hello Bryan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super clean and convenient!
Soggiorno di 2 notti a gennaio 2024
Risposta di MP - Guest Relations Manager , il giorno 2 mar 2024
Hello James, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Eccellente

Mark

Soggiorno di 1 notte a febbraio 2024
Risposta di MP - Guest Relations Manager , il giorno 24 mar 2024
Hello Mark, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Eccellente

Anna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel, friendly staff
Staff was great, especially the breakfast attendant. Some signs of aging in the rooms but it’s small stuff. Overall, a nice hotel and fairly priced. Next to a Cracker Barrel.
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 4 feb 2024
Hello Anna, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Buono

Monica

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 31 gen 2024
Hello Monica, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would stay again but bring a full size pillow.
Hotel was clean and well kept. Was definitely in a better part of town. I would stay there again. My only real complaint was the pillows on the bed, they were all half size of a standard pillow but there was 5 or 6 of them.
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 31 gen 2024
Hello Valued Customer, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Soddisfacente

John, Ellettsville

Viaggio di coppia
Bathroom needs updating along with microwave. Room was comfortable but nothing special. Had a laundry area but no machines…
Soggiorno di 3 notti a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 28 gen 2024
Hello John, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Eccellente

Greg

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly helpful staff. Easy on easy off. Would stay here again!
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 27 gen 2024
Hello Greg, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not coming back.
We tried to check in two hours early just to put our things in the room- the guy at the desk said the room was vacant but to check in early we would have to pay $25 which was whatever… we said no and checked in later that night. But the room was so disappointing. Room 101 with jacuzzi- the lock on the door trapped us in the room many times. It stuck so it either didn’t lock or would lock us in. It was dirty- there was a lid from a previous guest in the floor and dust everywhere. The jacuzzi had a brown ring around the drain and particles in it. The bathroom smelled awful. I’m not sure if it was the toilet or shower curtain but it made the room smell like sewage. We had stayed in another jacuzzi room before and it was clean. This was disappointing. The door to the parking lot was right by our room and never locked so anyone could come in from outside at any time. We like to have couples getaways occasionally to enjoy a jacuzzi tub - we won’t be back here.
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 24 gen 2024
Hello Valued Customer, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Eccellente

Teresa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic stay breakfast was good
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 24 gen 2024
Hello Teresa, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel hell
Found bed bug activity in the room, and the Dave custom construction crew that was staying there was banging on the wall and yelling profanities called staff the were not helpful at all we didn’t even stay the whole night
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 13 gen 2024
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terribile

Amy

Soggiorno di 1 notte a dicembre 2023
Risposta di MP - Guest Relations Manager, il giorno 13 gen 2024
Hello Amy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Eccellente

Tara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di MP - Guest Relations Manager, il giorno 3 gen 2024
Hello Tara, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Eccellente

JULIE J

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was fine
Soggiorno di 2 notti a dicembre 2023
Risposta di MP - Guest Relations Manager, il giorno 3 gen 2024
Hello Julie, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Eccellente

Christina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great value near STL
We stayed at this Best Western in St Louis for 5 nights on a family vacation. We picked it mostly because of the indoor pool and the full complimentary breakfast. My wife and I were a little disappointed there wasn’t a hot tub but our kids had fun in the pool. The breakfast was really nice - eggs, sausage, biscuits, gravy, pastries, bagels, waffles, yogurt, oatmeal, cereal, coffee, and juice. I was a little disappointed that they only include bacon one day a week and all other days are sausage, but otherwise it was a great breakfast. We thought the beds were a little firm, more than we prefer, but the rooms were comfortable and clean.
Soggiorno di 5 notti a dicembre 2023
Risposta di MP - Guest Relations Manager, il giorno 3 gen 2024
Hello Christina, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di MP - Guest Relations Manager, il giorno 10 feb 2024
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Eccellente

Tiffany

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Christmas Trip
The motel was very clean, great service, breakfast was great, and hostess was so kind and friendly. Pool was not heated!
Soggiorno di 2 notti a dicembre 2023
Risposta di MP - Guest Relations Manager, il giorno 1 gen 2024
Hello Tiffany, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Eccellente

Johanna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di MP - Guest Relations Manager, il giorno 1 gen 2024
Hello Johanna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Buono

darlene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
nice
this was very nice..and clean...we stayed here again on our trip home
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 1 gen 2024
Hello Darlene, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Eccellente

suresh

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
K
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 21 nov 2023
Hello Suresh, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 21 nov 2023
Hello Melissa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Buono

Jamie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is clean and quiet. The staff at night when we checked in was very friendly and accommodating.
Soggiorno di 3 notti a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 19 nov 2023
Hello Jamie, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Enjoyed our stay
We enjoyed our stay. Everything was great- nice spacious room, clean and nice staff. TThr breakfast had a good variety and was good.
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 14 nov 2023
Hello John, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Eccellente

Patrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 14 nov 2023
Hello Patrick, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Eccellente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 14 nov 2023
Hello Stephen, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Buono

Anne

Soggiorno di 3 notti a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 10 nov 2023
Hello Anne, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Buono

scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 7 nov 2023
Hello We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Buono

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was friendly and it was easy access to the highway.
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 7 nov 2023
Hello John, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Eccellente

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte a novembre 2023
Risposta di MP - Guest Relations Manager, il giorno 7 nov 2023
Hello John, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was clean upon arrival. All necessities were provided ! The vending machine edibles (snacks) were sparse and the sodas were expensive. The insistence to collect a "just in case of damage" deposit fee of $100 was outrageous and offensive! Staff were informed, polite, and cooperative.
Soggiorno di 1 notte a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 4 nov 2023
Hello Robert, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Eccellente

Rebecca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pool
Soggiorno di 2 notti a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 4 nov 2023
Hello Rebecca, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Eccellente

Chrissy

Soggiorno di 1 notte a ottobre 2023
Risposta di MP- Guest Relations Manager, il giorno 19 nov 2023
Hello Chrissy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Buono

Darrel L

Soggiorno di 2 notti a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 19 nov 2023
Hello Darrel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Buono

Christa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and safe
The overall experience was nice, I pulled in very late at night, and was able to get into my room right away. The only thing that I did not care for was that when booking on Hotels.com, it said it was a pet friendly hotel they did not give the option to select that I did have a pet and the hotel later called me and said that I had to pay a $20 pet fee Before I could leave
Soggiorno di 1 notte a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 4 nov 2023
Hello Christa, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Scarso

Andrea

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Where's the peace?
We were given a suite on the lower floor. The first night we had children running around and crying above us. Even after the long drive from Ohio, it was hard to sleep. Both nights the exit was slammed Constantly. We left to drive back to Ohio 2:00 in the morning after being awaken by loud noise.
Soggiorno di 2 notti a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 25 ott 2023
Hello Andrea, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

2/10 Terribile

gary

Non mi è piaciuto: Personale e servizio
staff gave away one of the rooms i reserved and i had a key card for the room . so please be carful when you arrive someone could be in your ,or get in your room.
Soggiorno di 1 notte a ottobre 2023
Risposta di MP - Guest Relations Manager, il giorno 25 ott 2023
Hello Gary, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.