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Recensioni per DoubleTree by Hilton St. Louis - Westport

4 out of 5
DoubleTree by Hilton St. Louis - Westport
1973 Craigshire Rd, Maryland Heights, MO

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 443 su 1002 recensioni" "
Valutazione di 8 - Buono. 319 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 129 su 1002 recensioni" "
Valutazione di 4 - Scarso. 66 su 1002 recensioni" "
Valutazione di 2 - Terribile. 45 su 1002 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

7,4/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Alan W

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property is set back from Westport area. Nice people! Only critique was the bathtub was super slippery (almost fell twice). I did enjoy my stay.
Soggiorno di 4 notti a maggio 2024
Risposta di LAURA, il giorno 20 mag 2024
Thank you for the feedback

6/10 Soddisfacente

Doris

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
The Doubletree is in a great location for me. The rooms are looking tired and the windows are in desperate need of replacing. Sounded like I was sleeping on the freeway due to poor window condition
Soggiorno di 2 notti a maggio 2024
Risposta di LAURA, il giorno 15 mag 2024
Thank you for your feed back.

10/10 Eccellente

Leanna, Minneapolis

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di LAURA, il giorno 13 mag 2024
Thank you for your stay.

4/10 Scarso

Danny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di LAURA, il giorno 13 mag 2024
Thank you for your stay.

10/10 Eccellente

Pam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
great
Soggiorno di 1 notte ad aprile 2024
Risposta di LAURA, il giorno 29 apr 2024
Thank you for your stay

8/10 Buono

Jared, DuQuoin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
😀
Soggiorno di 1 notte ad aprile 2024
Risposta di laura, il giorno 15 apr 2024
Thabk you for your stay.

8/10 Buono

Stephanie

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Good location
Soggiorno di 1 notte ad aprile 2024
Risposta di laura, il giorno 8 apr 2024
Thank you for your stay

10/10 Eccellente

Gil

Soggiorno di 1 notte ad aprile 2024
Risposta di LAURA, il giorno 25 apr 2024
THANK YOU FOR YOUR STAY

10/10 Eccellente

Damian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay was awesome!
Soggiorno di 2 notti a marzo 2024
Risposta di laura, il giorno 2 apr 2024
Thank you for your stay.

6/10 Soddisfacente

Dara Ilene

Mi è piaciuto: Pulizia
Our room was fine but our bathroom was not great. The door was painted white on the interior of the bathroom but it was very sloppily done & paint was on the floor. Additionally & more importantly, there were no hooks for towels so we had to hang them over the shower curtain rod and with 3 of us, it was challenging. Also, our refrigerator had no shelves so it wasn’t all that useful. Lastly, there weren’t enough outlets to accommodate 3 people & their technology. One outlet wouldn’t even hold the cord, so we were automatically down 2 plugs. Aside from our personal issues, we were there with a hockey team that stayed a whole week, as we did, & they were not allowed to extend one room so their bus driver could rest. They were also told two different checkout times. How that works, I don’t know, but how do you not know what your checkout time is? Would I stay here again? No.
Soggiorno di 5 notti a marzo 2024
Risposta di laura, il giorno 18 mar 2024
Thank you for your feedback! The team staying also had a special contract about the rooms they were in.

10/10 Eccellente

Beverly, Kansas City

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The doubletree was very nice, only one exception the seats in the lobby are too low for those of us whom have disabilities.
Soggiorno di 1 notte a marzo 2024
Risposta di laura, il giorno 18 mar 2024
Thank you for your feedback I will let our GM know this.

10/10 Eccellente

Bryan

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Everything was great, I just had a bunch of stains on my carpet and couch
Soggiorno di 1 notte a marzo 2024
Risposta di Laura, il giorno 4 mar 2024
thank you for your stay.

10/10 Eccellente

Oliver

Soggiorno di 2 notti a febbraio 2024
Risposta di laura, il giorno 21 mar 2024
Thank you for your stay.

4/10 Scarso

Amy

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stay elsewhere
Soggiorno di 2 notti a febbraio 2024
Risposta di Laura, il giorno 26 feb 2024
Thank you for your stay

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Yes!
It was just what you need and expect from a hotel. Check in easy. Clean. Everything works. I would stay here again.
Soggiorno di 3 notti a febbraio 2024
Risposta di Laura, il giorno 22 feb 2024
Thank you for the stay!

4/10 Scarso

Matthew

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Laura, il giorno 22 feb 2024
Thank you for your stay

10/10 Eccellente

Kandi

Soggiorno di 2 notti a febbraio 2024
Risposta di Laura, il giorno 22 feb 2024
Thank you for your stay.

2/10 Terribile

Lindsey

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
When we first arrived, I was greeted by the very nice security officer who informed me the employee was on a break. So, I had to wait to check in. When the employee returned from break, he was very pleasant and got us checked in. When we got to ‘our’ room, I opened the door, and there is a man in there! That was so scary for both us and the other guest. We went back to the desk, the employee did try to apologize and give us a coupon for breakfast, but we declined. We finally arrive to an empty room. The bathroom had a towel balled up on the floor. Hair in the sink and tub, and the tub backed up when trying to shower. The shower gel had clumps in it, like it had been sitting for quite sometime. There was even a wadded up dryer sheet in the floor. The heat barely worked and made an awful noise. We needed ice. We were on the 8th floor. We had to go to every floor until the 4th floor finally had ice. Needless to say, no sleep was had. This is the most awful experience I’ve ever had at a hotel. We usually stay at Double Tree when we travel, but I think, that will be changing. We paid good money to rest, and it was a waste of time and money.
Soggiorno di 1 notte a febbraio 2024
Risposta di Laura, il giorno 13 feb 2024
Thank you for your feedback. I have informed out GM of your stay and he is taking action to address these issues.

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Dan, il giorno 6 feb 2024
Dear Elizabeth:Thank you for taking the time to compose and post this review.Sincerely,Dan GoughGeneral Manager

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Laura, il giorno 13 feb 2024
Thank you for your stay

10/10 Eccellente

Jorge

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Dan, il giorno 6 feb 2024
Dear Jorge:Thank you for staying with us and thank you for your review.Sincerely,Dan Gough

2/10 Terribile

Pamela

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lobby is beautiful. Then you get to your room and it’s a total dump. Carpet is nasty. Something red smeared into the carpet. Ceiling tiles falling apart and broken in rooms and hallways. Curtains broken. No microwave. Bathrooms small, tub/shower is old. Heat/AC is loud. We were here for a local tournament and they contract with the tournament - they’re supposed to provide breakfast. The breakfast was gross pre-made tiny bfast sandwiches in a warmer, juice, raisin granola bars, tiny yogurts and coffee. That’s not breakfast for 16 year old boys. There were literally 2 employees guarding the breakfast basically harassing us every time “this is only for people here for soccer and hockey!” Right lady. I’m here for that. Rude and not friendly at all. Like it’s a gourmet meal. It’s not. Did not use the pool but it’s tiny. You need your room key to get onto the elevators which makes me feel like there are safety issues. Definitely would NOT stay here again. Does Hilton know their hotel is awful?
Soggiorno di 2 notti a gennaio 2024
Risposta di Dan, il giorno 16 gen 2024
Dear Pamela:Thank you for your review. The breakfast was complimentary for the teams and if we don't have employees watch this, there would be nothing for the teams to partake in. Dan Gough

4/10 Scarso

Pashia

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The front desk agent was extremely pleasant and helpful upon check-in. That was about the best of our hotel stay. We checked in around 8 pm; we had reservations at a different hotel, but their pool was closed for cleaning, on NYE of ALL NIGHTS (huge inconvenience), so we had to hurry and book a room somewhere and ended up here. The rooms were old and outdated; definitely not worth $200 . The pool went to 7 ft so my kids loved that, but it was super cold, and the seating area around the pool was literally infested with roaches. It was disgusting. There was a trash bag that sat outside the elevator door on our floor, the entire time along with the vacuum at the end of our hallway. The lobby area was nice and large perfect for gathering before you headed out or in. Would I stay here again probably not.
Soggiorno di 1 notte a dicembre 2023
Risposta di Dan, il giorno 16 gen 2024
Dear Pashia:Thank you for sharing your experiences on the Expedia website. Dan GoughGeneral Manager

2/10 Terribile

Pietro

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
We called and asked how late the pool was open they said 11 we get there she assured us it was open so we got ready to swim go down and pool was closed at 10pm was not happy with that. There was still poop on our toliet from previous guests very unsanitary
Soggiorno di 1 notte a gennaio 2024
Risposta di Dan, il giorno 6 feb 2024
Dear Pietro:Thank you for your review of your stay. Your feedback is very important to us. I will share your feedback with all of my staff. Dan Gough

4/10 Scarso

Pashia

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The front desk agent was extremely pleasant and helpful. She was very nice upon check in. The lobby is big and spacious, perfect if you want to gather before hand and have a drink at their bar before you head out or head in. The pool is ok, water was freezing but it does go as deep as 7 feet…and the pool area is literally infested with roaches. It was pretty disgusting. The rooms are very old and outdated. The beds were way too soft.
Soggiorno di 1 notte a dicembre 2023
Risposta di Dan, il giorno 4 gen 2024
Dear Pashia:Thank you for review. We have read your review and had the pool treated. We are also checking the temperature of the heated pool. Thank you for your feedback.Dan Gough

10/10 Eccellente

Juan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and comfortable
Soggiorno di 1 notte a dicembre 2023
Risposta di Dan, il giorno 4 gen 2024
Dear Juan:Thank you for staying with us and thank you for your survey.Dan Gough

8/10 Buono

Janice

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a dicembre 2023
Risposta di Laura, il giorno 5 dic 2023
Thank you for your stay.

8/10 Buono

Kaitlyn

Soggiorno di 2 notti a ottobre 2023
Risposta di Laura, il giorno 9 nov 2023
Thank you for your stay.

6/10 Soddisfacente

sahithi

Soggiorno di 1 notte a novembre 2023
Risposta di Laura, il giorno 28 nov 2023
Thank you for your stay/

8/10 Buono

Shirley

Soggiorno di 1 notte a ottobre 2023
Risposta di Laura, il giorno 20 nov 2023
Thank you for your stay.

4/10 Scarso

Leigh

Non mi è piaciuto: Servizi
No restaurants near by, bedding was stained, had a bug in the bed, bathroom door was dirty with fingerprints. Hidden fees should be illegal also! Was quoted $159, charged $194.
Soggiorno di 2 notti a ottobre 2023
Risposta di Laura, il giorno 23 ott 2023
Westport has many great eating spots near by! We are sorry that you missed out. As far as the cleanliness of your room our front desk staff and housekeeping would of addressed any issues if brought to their attention. Any rate questions should be addressed with Expedia as the 3rd party charged you and not the hotel.

8/10 Buono

Angela

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Laura, il giorno 23 ott 2023
Thank you

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Probably wont return
The website needs to explain this is a cashless facility first off i was disappointed when we arrived about this, the ac system in the room didnt work and we had to complain afew times before maintenance came and resolved the issue, electrical outlet covers were missing posing a hazard, the hall way ice machine didnt work for the money we paid we just expected a little better
Soggiorno di 3 notti a ottobre 2023
Risposta di Laura, il giorno 16 ott 2023
Thank you for your review..

10/10 Eccellente

Toni

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This was an older hotel but well kept! The rooms were spacious and clean! Did not offer a fee breakfast but an amazing restaurant with a buffet style breakfast that was outstanding! I highly recommend this hotel and will definitely use this location again in the future!
Soggiorno di 1 notte a ottobre 2023
Risposta di Laura, il giorno 16 ott 2023
Thank you for your stay.

10/10 Eccellente

Richard

Soggiorno di 1 notte a ottobre 2023
Risposta di Laura, il giorno 30 ott 2023
Thank you for you stay.

8/10 Buono

Lydia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Laura, il giorno 10 ott 2023
Thank you for your stay.

10/10 Eccellente

Richard

Soggiorno di 1 notte a ottobre 2023
Risposta di Laura, il giorno 26 ott 2023
Thak you for your stay.

2/10 Terribile

Kristin

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room and sheets were dirty. Front desk staff was rude. My room had no hot water upon arrival.
Soggiorno di 3 notti a settembre 2023
Risposta di Laura, il giorno 30 ott 2023
Thak you for your feedback. Please reach out to us and tell us more about your experience with our staff to help improve,

6/10 Soddisfacente

Landon

Viaggio con la famiglia
Non mi è piaciuto: Comfort della camera
Beds uncomfortable-staff semi friendly
Soggiorno di 1 notte a settembre 2023
Risposta di Laura, il giorno 26 set 2023
Thank you for your feedback.

2/10 Terribile

Tiffany Chanelle, Rocky Mount

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We were stuck between two doors for about five minutes and the front desk never came or sent anyone to help us. People were drunk in the lobby and there was vomit in an elevator and no one bothered to put a sign on it. The front desk was horrible!
Soggiorno di 2 notti a settembre 2023
Risposta di Laura, il giorno 25 set 2023
Thank you for your feedback.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
We've had better experiences at this hotel.
We had a room next to the elevator, so the amount of noise was not unexpected. The room could use updates, there are tears in the upholstery and stains in the carpet.
Soggiorno di 1 notte a settembre 2023
Risposta di Laura, il giorno 19 set 2023
Thank you for your feedback.

10/10 Eccellente

Miah

Soggiorno di 1 notte a settembre 2023
Risposta di Laura, il giorno 6 ott 2023
thank you

4/10 Scarso

Daniel

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Where to begin. My trip started off with a bang. I resereved a doubke Queen bed room for my Mom and I to attend a Field Hockey Tournament with my daughter. Her teammates and her were in other rooms. However, when I get to the Hotel, they can't uphold my reservation. They only have King bed rooms and its negotiable/non-refundable. Who doesnt lole to sleep with their Mom right. Then we get up to the room to find the air conditioner and bathroom havent been cleaned properly. Not to mention the Hallways had trash and debris everywhere from all the partying throughout the night. Also dont bring any electronics because all the outlets except one didnt work or hold your chargers in place for proper charging. The one ai thought worked I guess couldnt be touched because somehow during the night, it came un connected. Imagine waking up in the morning to a dead cell phone. The worst part of the stay though was probably the baggage carts. They were never anywhere to be found. Not when we checked in. Not when I had to bring a spread of food and drinks down to the dirty conference room for our team meals. And definitely not when I checked out. I even went to all the floors to try and find one. They were like that elusive "Wheres Waldo" character from back in the day. Overall we made it work but the experience was disheartening. Hopefully they will get it together there and start facilitating a better experience for their guests. Especially if they are gonna host Sports Tournaments.
Soggiorno di 2 notti a settembre 2023
Risposta di Laura, il giorno 7 set 2023
Thank you for your feedback. Most of our sports folk come though a group booking where we can try to keep teams and groups together. Our carts are often in high demand for these weekends and sadly some folks keep then all weekend and do not share with others. As far as trash in the hall I will inform our housekeeping team to check more often on busy weekends to help gather the teams discarded fare and our electrical team to check that rooms outlets are secure and replace any worn covers found. We thank you for your stay.

10/10 Eccellente

Emma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Laura, il giorno 7 set 2023
Thank You

10/10 Eccellente

haylie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel and great location.
Soggiorno di 2 notti ad agosto 2023
Risposta di Laura, il giorno 1 set 2023
Thank you, Please visit again.

6/10 Soddisfacente

Michael

Last visit was a two night stay. No hot water in bathroom sink and no shampoo was installed in shower. Instead it was two body washes. For the nightly room rate I expect better from a Hilton run property.
Soggiorno di 2 notti ad agosto 2023
Risposta di Laura, il giorno 30 ago 2023
Thank you for your feedback. I will let our staff know about the concerns.

6/10 Soddisfacente

Regina

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff was great, property needs some TLC from the maintenance staff.
Soggiorno di 1 notte ad agosto 2023
Risposta di Laura, il giorno 30 ago 2023
thank you for your stay.

4/10 Scarso

Dian

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I have to give praise to how clean the room was. The staff really paid attention to detail when taking care of the rooms. It's unfortunate that the hotel itself is just so worn down, it makes it uncomfortable to be in. The carpet was torn and threadbare. There was quite a bit of old water damage to one wall and the lamp shade on the light on that wall was stained with water. The light on the bathroom had caused the paint above it to peel. The toilet seat was stained and peeling. There were so many layers of stained caulking around the bottom of the toilet, that it made it look dirty when it wasn't. I'm sure they have had to repair it multiple times. The tub and toilet were so out dated, clean, but old. All of the furniture was chipped and damaged. The door to the room had a gap where I could stick my fingers through. It remained locked and secure, but it was strange. And the TV was probably from 2005 and very small for the size of the room. And there was an old, musty smell to the room. The staff were friendly, but they all deserve to work in a better facility. Whoever owns the hotel hasn't updated it in decades.
Soggiorno di 1 notte ad agosto 2023
Risposta di Laura, il giorno 29 ago 2023
Thank you for your feedback and kind words about our staff.

8/10 Buono

Vaughn

Soggiorno di 1 notte ad agosto 2023
Risposta di Laura, il giorno 12 set 2023
Thank you for your stay.

8/10 Buono

Porcshe

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Laura, il giorno 22 ago 2023
Thank you for your score.