2/10 Terribile
Herika
23 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Prepaid room two weeks in advance @Hilton ($340 for 2 nights) AAU basketball tournament in Chesterfield MO.
The first room had a toilet filled to almost the brim with human waste. Asked for another room.The second room had hair all over the shower floor, shower curtains, bathroom floor and towels. Asked for a Manager. LVM for both the Manager and area manager twice.
Was Sent to Hampton Inn by the receptionist only to get there and was told to pay 188$ for the night by the rudest, racially profiling teenager I ever ENCOUNTERED in my life. I called back to the other hotel, and I was told that she would call the manager to let me have the room at the other hotel for free which I thought was the reason I was sent to the sister hotel. After 10mins on hold, she came back on and told me it was authorized. Aaron, the teenager at the Hampton came back out of the office, told me I will be getting one night free and would have to pay for the second night; when I asked why he was speaking to me in such disrespectful manner with such foul language, he proceeded to tell me to leave and would call the cops because he did not like my attitude; This is at 10.45pm, after driving 6 hrs. from Chicago; moved/changed rooms twice at the first hotel and now about to be charged with trespassing. The embarrassment (about 20 teenage brown boys plus my son were present at this time) and shock sent me into a panic/anxiety attack immediately (I am a disable veteran suffering from chronic PTSD
Herika
Soggiorno di 2 notti ad aprile 2024