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Recensioni per Homewood Suites by Hilton St Louis - Galleria

3 out of 5
Homewood Suites by Hilton St Louis - Galleria
8040 Clayton Road, Richmond Heights, MO

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 474 su 1002 recensioni" "
Valutazione di 8 - Buono. 279 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 126 su 1002 recensioni" "
Valutazione di 4 - Scarso. 69 su 1002 recensioni" "
Valutazione di 2 - Terribile. 54 su 1002 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

7,4/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Regina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Desk, il giorno 4 mag 2024
Thank you Miss Regina for that outstanding score. That was much appreciated. We are happy were able to make your stay worth the visit. We hope you come again and enjoy another one our suites.

8/10 Buono

Ashley

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was right next to the highway, so it was a little noisy, but not terrible. The room was spacious and clean, we enjoyed out time. The breakfast was great!! Our only downside was that there was a family that stayed at the same time and their kid kept pooping in the pool and hot tub so they had to shut it down to drain, clean and refill. It wasn't the child's fault. The parents knew it was possible and refused to place them in a swim diaper to be safe. Its understandable with their condition, just wish those precautions would've been taken. Otherwise, a great stay!
Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk, il giorno 29 apr 2024
Hey Ashley,First off, we want to say thank you for your review, your score is much appreciated. Were happy we could provide excellent service for your stay. We also want to say thank you for your understanding with the pool and highway noise as these are just one of the things that we can't control from happening. Once again, we just want to say thank you and hope you visit again in your future travels.

2/10 Terribile

nick

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The gym is pretty decent BUT the hot tub was yellow when we tried to get in..the service is so slow as far as brining towels, shampoo because we ran out and same with toilet paper and a blow dryer..took us about a hour and a half to get those things which normally there is a blow dryer in the rooms and extra toilet paper. The one bed in our room had orange stuff on the sheets also. Won’t be staying here again
Risposta di Front Desk, il giorno 6 apr 2024
Dear Homewood Suites guest,First we want to say thank you for taking the time out to write us a review. Regardless of the score we take in every word and we further try to better ourselves as a team to provide excellent services. We apologize for your stay not going the way it should. We will be working on these so this wont become a continuous situation.

10/10 Eccellente

Eugene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good.
Soggiorno di 1 notte a marzo 2024
Risposta di Jessica Reid, il giorno 23 mar 2024
Thank you for your feedback.We truly appreciate you staying with us!

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was very clean and staff was friendly
Soggiorno di 1 notte a marzo 2024
Risposta di Kayla, il giorno 19 mar 2024
Thats great to hear. We are glad you enjoyed your stay. Thank you for your 5 out of 5. We look forward to seeing you again!

8/10 Buono

Mattea

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very nice, but check in was slow. Pool was closed the day we wanted to use it. The toilet was dirty when we arrived. There were not enough luggage carts when we left, and we had to make several trips downstairs to get all our stuff down. The location was very convenient. Parking was great. The breakfast was pretty good too.
Soggiorno di 5 notti a marzo 2024
Risposta di Kayla, il giorno 19 mar 2024
Hey Mattea, thank you for your response. It was great feedback for the hotel. We apologize for the inconvenience of the suite and pool. We have corrected most of the issues. We hope you come back soon to enjoy them.

10/10 Eccellente

Dominic

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nice place
Soggiorno di 2 notti a marzo 2024
Risposta di Kayla, il giorno 19 mar 2024
Thank you for your stay here at The Homewood suites. We appreciate your business and the review. We hope to see you again.

8/10 Buono

Jenna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall had a great stay! Unfortunately the pool was closed for cleaning which was a huge bummer. Only reason we picked to stay here was for the kids to swim.
Soggiorno di 2 notti a marzo 2024
Risposta di Jessica Reid, il giorno 13 mar 2024
Thank you for staying with us.We truly apologize for the inconvenience.We didn't expect for the pool to be down however your safety comes first.We look forward to you staying with us again.

6/10 Soddisfacente

Brian

Viaggio con la famiglia
Never had our room cleaned from saturday check-in til we left Tuesday morning. We were told they don't do anything unless you are there for more than 3 days.
Soggiorno di 3 notti a marzo 2024
Risposta di Jessica Reid, il giorno 13 mar 2024
Thank you for staying with us.We truly apologize for the inconvenience.I will be sharing your feedback with our housekeeping team and using this as a learning experience.We look forward to you staying with us again.

8/10 Buono

Gabriel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was very clean, breakfast was great. The hotel was very busy lots of kids being very loud and un-supervised at the pool. Tried for hours to use the pool with no luck. I picked the hotel for my gfs birthday because it had a pool and good reviews. It was very frustrating that we were not able to swim. I feel there should be rules for kids definitely that many un-supervised. For the price of $219
Soggiorno di 1 notte a marzo 2024
Risposta di Jessica Reid, il giorno 13 mar 2024
Thank you for staying with us.We truly apologize for the inconvenience.I have shared your feedback with our team and we will be using this as a learning opportunity.We look forward to you staying with us again.

8/10 Buono

Mahalia

Soggiorno di 2 notti a marzo 2024
Risposta di Front Desk, il giorno 6 apr 2024
Dear Mahalia, We thank you for your feedback and the score it is much appreciated.

10/10 Eccellente

Deborah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay with the family and grandkids.
Soggiorno di 1 notte a marzo 2024
Risposta di Jessica Reid, il giorno 13 mar 2024
Thank you for your feedbackwe truly appreciate you staying with us!

10/10 Eccellente

Kels

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stayed here and loved it! Was met with warm welcomes and smiles at the front desk, free breakfast, they also had free wine & hors d'oeuvres for valentines day which was great. Right across from the galeria and minutes from fine dining in Clayton and Frontenac! My only complaint would be I wish the bathroom was a little cleaner and my sheets were stained, also parking is a tad bit difficult considering theres a small parking lot and the walk to the door feels so far but other than that I loved it and will stay here again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Jessica Reid, il giorno 13 mar 2024
Thank you for your feedbackwe truly appreciate you staying with us!

4/10 Scarso

Franklin

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Dirty Room, No pool or Hot tub available.
The only reason I booked this hotel instead of one closer to St. Louis downtown was because of the pool and hot tub. However, neither was opened and I was told that the hot tub did not have hot water. So, it was closed. This is the same review I had read from 5 months ago from another visitor. I guess they have no intention of fixing it or maintaining it. The pool and tub should not be advertised if people can not use it. Also, we booked for 6 people and only had 3 towels and not enough sheets/blankets. Had to get more from the lobby and also change the sheets they did have because they were dirty. I would not recommend this for anyone.
Soggiorno di 1 notte a gennaio 2024
Risposta di Jaime Hagedorn, il giorno 10 gen 2024
Dear Franklin,Thank you so much for taking the time to provide feedback regarding your stay. I'm incredibly sorry that we fell short of your expectations as well as our own. We will address all of the issues you experienced and hope to have you as our guest again to show you that is not our standard.

6/10 Soddisfacente

Monica

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Derrick

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Aliyah, the front desk clerk was very professional and was a breath of fresh air after a very long drive.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Tyler

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
It was very nice enjoyed my stay
Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We appreciated the staff at front desk and the staff in dining room who worked very hard to take care of the breakfast crowd. The housekeeping however was terrible!! We stayed for 5 nights and only once did housekeeping come to the room to clean it. Bath gel container was empty and never refilled, crumbs on the floor were there the entire time and generally poor service. thank you
Soggiorno di 5 notti a dicembre 2023
Risposta di Jaime Hagedorn, il giorno 27 dic 2023
Dear Richard,I am thrilled to hear the front desk staff and the staff in the dining room took very good care of you and the other guests. I am incredibly sorry to hear that not only did we fail to meet your expectations with cleanliness but our own as well. We appreciate the feedback so that we can address it with the entire housekeeping team to ensure this is an isolated incident.

10/10 Eccellente

Uvirkaa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel surpasses my expectations. It is so clean and spacious. It has kitchen and stoves and everything I needed. The breakfast was amazing with a lot of healthy foods.. I will definitely recommend it for people.
Soggiorno di 1 notte a novembre 2023
Risposta di Jaime Hagedorn, il giorno 20 nov 2023
Dear Uvirkaa,Thank you for your feedback regarding your stay at Homewood Suites St. Louis Galleria! We truly appreciate it. I am thrilled to see that the property surpassed your expectations! We hope to have you back as a guest with us in the near future.

4/10 Scarso

Jeffrey

Mi è piaciuto: Personale e servizio
1st room I was given the bed was not made- went back to desk. Got a second room. Hair on bathroom sink, kitchen area, etc. Not the worst I've ever seen. But not great either.
Soggiorno di 1 notte a novembre 2023
Risposta di Jaime Hagedorn, il giorno 17 nov 2023
Dear Jeffrey,Thank you for your feedback regarding your stay. I am truly sorry that the cleanliness of your suite was not up to your standard, as well as our own. We do hope to have you back as a guest with us to provide you with the stay you should have had.

10/10 Eccellente

Christopher

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great Place, Good Breakfast and evening reception
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

KARLY, Sherwood

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

10/10 Eccellente

Kerrie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Caleb

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
details like stains and trash in common areas. Dirty bedding. Surfaces dirty and smeared in the suite.
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Nicole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were very nice. Breakfast was good. And room was nice. My only complaint - our room faced the highway abd it was a bit loud - for me. And the fan is set at one setting- the highest one. Since the air blew right on the couch we wanted to add the fan but it was just worse- maybe set the fans on medium?? It would be a happy medium for those who want the fam.
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Amanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Located right off the highway so it was loud while trying to sleep. Overall hotel was fine. I wouldn’t book this hotel through hotels.com though because they apparently don’t know how to request payment through hotels.com and now I’m fighting with them and hotels.com to get my money back.
Soggiorno di 3 notti a ottobre 2023

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel was SO dirty…couldn’t even walk without shoes on. Bathroom floors were gross too- had to put towels down. Doesn’t seem too old of a building, so it is a shame it hasn’t been kept up. Staff could care less about working. Called for additional towels, said they would be on the way- they never came. Called again and was directed to come to the front desk to get them. Asked for a “Do not disturb” sign for my door- was told they didn’t have any, so I requested my room not be cleaned- came back after work and all of the towels had been taken but none were replaced. Just a few photos…could’ve uploaded more, but you get the jist.
Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Kenneth

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Loved this place - would stay there again. Very comfortable rooms as well
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Ted

Soggiorno di 1 notte a maggio 2023

10/10 Eccellente

OBED, BELLEVILLE

Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Suzanna

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Lorenzo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice room.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Abigail

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Christi

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Abigail

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This was a delightful stay to celebrate a dear friend's upcoming nuptials, and I received excellent assistance from Kayla and Caroline at the front desk.
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Joeleen

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Pool closes at 9pm even on the weekends. The breakfast was slim pickings. Main items were out more than staying full to accommodate guest. It was a slow refill.
Soggiorno di 2 notti a ottobre 2023

6/10 Soddisfacente

Angelica

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Plumbing was horrible
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Wenyan

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The hotel is located across from the mall. Great for shopping and restaurants. The layout of the suite is great. However, the sound insulation is very bad. The highway nearby is loud and my neighbors were also loud. The front desk was friendly and took down our complaint about slow drain, but no one came to fix it during our two-night stay. No room service either. A candy wrap sat in the public hall way outside our suite for the entire duration of our stay, making me think whether the room was really clean.
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Charlene M

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Mario, Cutler Bay

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Only one problem the room we got did not have wifi
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Rachele

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Close to shopping and zoo!!
Great location close to shopping and the zoo. Rooms were clean and comfortable, we had a 2 queen suit. It had a nice kitchen space along with a good size sitting room. Breakfast was good nothing to write home about but good, Variety of hot and cold items and space was kept clean. The pool on our stay was not great, water was murky we were told at check it it had a chemical treatment but should be able to swim at 4 but at 8pm you couldn't see the bottem so we passed on the swimming. Overall hotel was great and staff was friendly we would stay again.
Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

Sue

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Ashley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed here because I was having surgery and we live two hours away. The hotel was very clean and all of the staff was very friendly. The room we stayed in was facing the freeway but we barely heard it. Our room was clean and beautiful. We will definitely stay here again!

8/10 Buono

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Birthday Celebration :(
The pool and the hot tub had brown water. The hot tub jets did not work. The hallway that connected to our room was so hot and the gap under the door let all the hot air in. It looked like all the carpet had experience air conditioner leak. The carpet had white hard spots on it. It looked like mold and it had a sour smell to it.
Soggiorno di 1 notte a luglio 2023

8/10 Buono

Vivek

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast and rooms !!
Soggiorno di 4 notti a luglio 2023

8/10 Buono

Fredrik

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a luglio 2023

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Friendly staff, many choices for breakfast each day. Pool was out of order one day and hot tub was completely out of order. No pool towels when we entered 2 of the 3 days and often heard that they just put some there and did not have any more. Room floor could have been cleaner as there was long dark hair and along walls and corners were dirty. When you have kids this is a huge factor.
Soggiorno di 3 notti a luglio 2023

10/10 Eccellente

Christina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023