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Recensioni per La Quinta Inn & Suites by Wyndham St. Louis Westport

2.5 out of 5
La Quinta Inn & Suites by Wyndham St. Louis Westport
11805 Lackland Rd, Maryland Heights, MO

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 388 su 1001 recensioni" "
Valutazione di 8 - Buono. 250 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 156 su 1001 recensioni" "
Valutazione di 4 - Scarso. 119 su 1001 recensioni" "
Valutazione di 2 - Terribile. 88 su 1001 recensioni" "

7,2/10

Pulizia

8,4/10

Personale e servizio

7,2/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Lynn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfortable
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Laura

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I checked in to the junior suite. The room was dirty. Furniture was rundown and extremely dirty very limited amenities. Needless to say, I checked out pretty quickly and went somewhere else. The assistant general manager was kind enough to refund my money.
Soggiorno di 3 notti ad aprile 2024

2/10 Terribile

Vincent, Beverly Hills

Non mi è piaciuto: Condizioni e dotazioni della struttura
The building smells bad, it needs a serious makeover. The carpet in the hallway and staircase just stinks! Walked in the room, there was a dirty towel in the sink, no soap or anything to take a shower, the room didn’t smell great. Did they even change the sheets? I wouldn’t be surprised if they didn’t. Disgusting place. Never again.
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Sarma, Chesterfield

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms were not cleaned well on arrival. Mirror was foggy, there was no soap to wash hands with, toilet paper not replaced, room smelled very musty. I turned on the shower and water came from the head. It was not even reset. Almost looked like the room was cleaned half way and let out. Elevator was not functional half the time. Breakfast area did not have paper plates stocked up the first morning I was there. I saw a couple who waited for the front desk staff and unable to find them. The staff that took the trash out were dragging it on the floor leaving a trail of wet waste. All in all it was a very unpleasant experience. We went to the same LaQuinta Pre-Covid and it was neat and well maintained. So tried going there again and were terribly disappointed. Would not go back again for sure.
Soggiorno di 2 notti ad aprile 2024

6/10 Soddisfacente

Gayle, Clive

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Convenient location. Front desk staff helpful. Facility is just tired. It is priced accordingly.
Soggiorno di 3 notti ad aprile 2024
Risposta di Smit Patel, il giorno 24 apr 2024
Thank you for taking the time to share your thoughts on your recent stay at our property. We are pleased to hear that you found our location convenient and our front desk staff helpful. Your kind words about our team are greatly appreciated.We acknowledge your comments regarding the condition of our facility. We understand that our hotel may not have met all your expectations in terms of modernity and aesthetics. We are indeed priced with these considerations in mind and are continually working on improvements to enhance our guest experience.We hope to have the opportunity to welcome you back in the future, perhaps after some of our planned updates, so we can provide a stay that not only meets but exceeds your expectations.Thank you once again for your feedback.

10/10 Eccellente

Kelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I had to stay due to my flight being canceled . I felt so safe . The person at the front desk was very attentive to me and ensured me I would be okay !
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 13 apr 2024
Dear Kelly,Thank you for sharing your experience at LaQuinta Inn & Suites St. Louis Westport on Expedia. We're so glad to hear that you felt safe and well taken care of during your unexpected stay due to your flight cancellation. It's wonderful to know that our front desk staff was attentive and able to provide you with reassurance and comfort during such a stressful time.Your feedback is invaluable to us as it helps us continue to deliver excellent service and ensure our guests feel secure and supported. We hope to have the pleasure of welcoming you back under more planned circumstances in the future.Thank you once again for choosing LaQuinta Inn & Suites. If there's anything more we can do to enhance your next stay, please do not hesitate to contact us at lqstlgm@gmail.com.Warm regards,Smit PatelGeneral ManagerLaQuinta Inn & Suites St. Louis Westport11805 Lackland Rd, St. Louis, MO 63146

10/10 Eccellente

Briana

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Smooth stay
Soggiorno di 4 notti ad aprile 2024
Risposta di Smit Patel, il giorno 8 apr 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a smooth stay during your recent visit.Providing our guests with a seamless and enjoyable experience is our top priority, and we're delighted that we met your expectations. Your satisfaction is very important to us, and we appreciate you choosing to stay with us.We hope to have the pleasure of welcoming you back for another smooth stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

6/10 Soddisfacente

Jorge

Average hotel
Soggiorno di 2 notti ad aprile 2024
Risposta di Smit Patel, il giorno 8 apr 2024
Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your opinion.While we're glad to hear that you found our hotel to be average, we always strive to provide an exceptional experience for all of our guests. Your feedback helps us identify areas where we can improve, and we will certainly take your comments into consideration as we continue to enhance our services and facilities.If there are any specific areas where you feel we could have done better, we would love to hear from you. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we hope to have the opportunity to exceed your expectations in the future.Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Eccellente

Tikina, Douglasville

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Smit Patel, il giorno 8 apr 2024
Thank you for your positive feedback! We're delighted to hear that you had a wonderful experience with our staff during your recent stay.Providing exceptional service is our top priority, and we're thrilled that our team exceeded your expectations. We will be sure to pass along your kind words to our staff members, as they work hard to ensure that every guest has a memorable stay.We appreciate you choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Eccellente

Tiffany

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was very surprised,the property was quite,hotel was very clean,staff was very friendly,very helpful i actually had some great sleep that night,so did my son,he wasn't ready to leave.....I wish my room came with a refrigerator&a microwave lol other than than i give them A
Soggiorno di 1 notte ad aprile 2024
Risposta di Smit Patel, il giorno 8 apr 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you had such a wonderful stay and that our property exceeded your expectations.It's fantastic to hear that you found our hotel to be quiet, clean, and that our staff was friendly and helpful. Providing our guests with a comfortable and enjoyable stay is our top priority, and we're delighted to hear that we succeeded in doing so.We appreciate your feedback regarding the refrigerator and microwave in the room, and we will certainly take it into consideration as we continue to improve our amenities.We hope to have the pleasure of welcoming you and your son back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

4/10 Scarso

Scott

There was no food services. They did not honor thr advertised rate for the room which cost me over $30 extra per night.
Soggiorno di 7 notti a marzo 2024
Risposta di Smit Patel, il giorno 8 apr 2024
Thank you for sharing your feedback with us. We're disappointed to hear that your recent stay did not meet your expectations.We apologize for any inconvenience caused by the lack of food services during your stay. We understand the importance of having dining options available for our guests, and we regret any inconvenience this may have caused.Regarding the advertised rate for the room, we apologize for any confusion or discrepancy. We take pricing transparency seriously, and we will investigate this matter further to ensure that our advertised rates are accurately reflected for all guests.Your feedback is valuable to us as we continuously strive to improve our services and facilities. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Eccellente

Yuri

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Smit Patel, il giorno 8 apr 2024
Thank you for taking the time to rate your experience with us! We truly appreciate your positive feedback and are thrilled to hear that you had a wonderful stay.Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!

10/10 Eccellente

Maritza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a great hotel, I would stay again!
Soggiorno di 1 notte ad aprile 2024
Risposta di Smit Patel, il giorno 8 apr 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a great experience during your stay and that you would choose to stay with us again in the future.Your satisfaction is our top priority, and we're thrilled that we could provide you with a memorable stay. We look forward to welcoming you back on your next visit to the area. If there's anything we can do to make your next stay even better, please don't hesitate to reach out to us.

2/10 Terribile

Julie, Collingwood

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
After a 12 hr drive, arriving at 7:35pm, we were told our room was not ready and to come back between 8:00 and 8:30….also no soap or tissue in the room.
Soggiorno di 1 notte ad aprile 2024
Risposta di Smit Patel, il giorno 2 apr 2024
Thank you for sharing your experience with us, and please accept our sincere apologies for the inconvenience you encountered upon your arrival. We deeply regret that your check-in experience did not meet your expectations after your long journey, and we understand how frustrating it must have been to find your room unprepared.We strive to ensure that all our guests have a seamless check-in process, and it's clear that we fell short in your case. Rest assured, we have addressed this matter with our front desk team to ensure that similar situations are avoided in the future.Regarding the absence of soap and tissue in your room, we apologize for the oversight. Providing essential amenities is a top priority for us, and we will take immediate steps to reinforce our housekeeping procedures to prevent such lapses in the future.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional stay that you deserve.

8/10 Buono

Jason

Breakfast was not very good
Soggiorno di 5 notti a marzo 2024
Risposta di Smit Patel, il giorno 2 apr 2024
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you found our breakfast offerings to be less than satisfactory during your stay.Your comments are important to us, and we will certainly review our breakfast options to see how we can improve and better meet the expectations of our guests.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

6/10 Soddisfacente

Amelia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 2 apr 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your experience fell short of expectations, resulting in a 3 out of 5 rating.Your comments are valuable to us as they help us identify areas for improvement. We will take your feedback seriously and will work to address the issues you've raised to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

2/10 Terribile

Michael

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Our shower was busted from the start, and were told it couldn't be fixed. The dining area was cramped and barely had any food, and there were no hotel carts we could use when it was time to leave. The worst part, however, was when the mediocre breakfast we did eat there gave me and my wife food poisoning. Don't stay here if you want to have a fun vacation.
Soggiorno di 2 notti a marzo 2024
Risposta di Smit Patel, il giorno 2 apr 2024
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the numerous issues you encountered during your stay with us. Your experience falls far below the standard of service and quality we strive to provide to all of our guests.We are deeply troubled to hear about the maintenance issues with the shower, the inadequacies of our dining area, and the lack of available carts during your departure. Additionally, we are extremely concerned about your report of food poisoning after consuming breakfast at our hotel.Rest assured, we are taking immediate action to address each of these issues and conducting a thorough investigation into the circumstances surrounding your experience. Your feedback is invaluable in helping us identify areas for improvement and preventing similar incidents from occurring in the future.We understand the severity of your experience, and we would like to extend our most sincere apologies for the impact it had on your vacation. We would appreciate the opportunity to speak with you directly to further discuss your concerns and to offer our apologies and assistance in any way we can.Please feel free to reach out to us at the hotel at your earliest convenience. We hope to have the chance to regain your trust and welcome you back for a much-improved experience in the future.

2/10 Terribile

Heidi

I wouldn’t waste your money. I paid for a room with internet access, laundry, a working room phone, a clean room without dirty towels and I got none of it and won’t be given a discount. What a waste!
Soggiorno di 5 notti a marzo 2024
Risposta di Smit Patel, il giorno 2 apr 2024
Thank you for sharing your feedback with us. We appreciate your detailed comments, and we apologize for the inconveniences you experienced during your stay.We have taken note of your concerns regarding the location, bed quality, bathroom amenities, and the condition of the sheets. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.We are grateful for your patronage and hope to have the opportunity to welcome you back for an improved stay.

10/10 Eccellente

Penny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 2 apr 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and we're delighted to know that we met or exceeded your expectations. We truly appreciate your kind words and are grateful for your support.We look forward to welcoming you back for another wonderful stay in the future!

6/10 Soddisfacente

Sebastian

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The tub was half full of water took 45 to drain.
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 2 apr 2024
Thank you for taking the time to provide feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the tub draining slowly.Please know that we take all guest feedback seriously, and we have already addressed this issue with our maintenance team to ensure it is resolved promptly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Scarso

QueAna

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 2 apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations.Your comments are valuable to us, and we take them seriously. We are disappointed to hear about the issues you encountered during your time with us. Rest assured, we will be looking into the matters you raised to ensure that necessary improvements are made.We hope for the opportunity to better serve you in the future and provide you with a more positive experience.

6/10 Soddisfacente

Kelsea

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
It was quiet!
Soggiorno di 3 notti a marzo 2024
Risposta di Smit Patel, il giorno 26 mar 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be quiet during your stay.If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Eccellente

Isheily

Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 15 apr 2024
Thank you so much for your generous five-star rating! We are delighted to hear that you had a wonderful experience at our hotel. It's always encouraging to know that our efforts to provide an excellent service and comfortable stay are appreciated by our guests.We look forward to the opportunity to welcome you back soon. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

6/10 Soddisfacente

Chris

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is not a place that I will stay again. The shower has mold around the tub, not enough towels, the place was dirty and noisy.
Soggiorno di 2 notti a marzo 2024
Risposta di Smit Patel, il giorno 21 mar 2024
Thank you for sharing your feedback following your recent stay with us. We are deeply sorry to hear about your disappointing experience.Your comments regarding the cleanliness of the room, the presence of mold around the tub, insufficient towels, and noise disturbances are very concerning. Please accept our sincerest apologies for failing to meet your expectations in these areas. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance.I want to assure you that your feedback has been shared with our housekeeping and maintenance teams, and we will be taking immediate steps to address the issues you mentioned to prevent any recurrence in the future.Your satisfaction is important to us, and we understand the impact that a negative experience can have on your stay. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to reach out to us directly.We apologize for the inconvenience you experienced, Chris, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

4/10 Scarso

Dajah

Non mi è piaciuto: Personale e servizio
Poor hostess
Soggiorno di 2 notti a marzo 2024
Risposta di Smit Patel, il giorno 21 mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to noise disturbances during your time here.We understand the importance of providing a peaceful and comfortable environment for our guests, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously and will take steps to address the issues you mentioned to minimize such disturbances in the future.Your comfort and satisfaction are important to us, and we appreciate your understanding as we work to improve our services. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to reach out to us directly.Thank you for choosing to stay with us, Christine. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

8/10 Buono

Ricardo

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 21 mar 2024
Thank you for taking the time to provide feedback on your recent stay with us. We value your comments as they help us identify areas for improvement and ensure that we continue to provide a satisfactory experience for all our guests.I apologize for any inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and I regret that we fell short of meeting your expectations in some areas.Your feedback regarding the cleanliness and maintenance of our facilities is important, and I want to assure you that we take these matters seriously. We will address the issues you raised promptly to ensure that our facilities meet the highest standards for our guests' comfort and satisfaction.Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

10/10 Eccellente

Ronaldo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Somes rooms doors locks dont work good
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 21 mar 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments as they help us improve the experience for all our guests.I apologize for any inconvenience you experienced with the door locks in some of our rooms. Ensuring the safety and security of our guests is our top priority, and I want to assure you that we will address this issue promptly to ensure that all locks are functioning properly.Your feedback is invaluable to us, and we will take steps to rectify the situation to prevent any recurrence in the future. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, Ronaldo. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

4/10 Scarso

Christine

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The walls are thin. Loud TV,microwave slamming at 2am,dogs barking
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 21 mar 2024
Thank you for sharing your feedback following your recent stay with us. I apologize for any inconvenience you experienced due to noise disturbances during your time here.Ensuring a peaceful and comfortable stay for our guests is a priority for us, and I regret that we fell short of meeting your expectations in this regard. I understand how disruptive noise disturbances can be, and I want to assure you that we will take steps to address this issue and minimize such occurrences in the future.Your feedback is important to us, and we will use it to improve our services and enhance the experience for all our guests. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, Christine. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.

2/10 Terribile

Caleb

Nasty
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 21 mar 2024
Thank you for taking the time to provide feedback on your recent experience. I'm truly sorry to hear that you found your stay to be unsatisfactory.Your comfort and satisfaction are important to us, and I regret that we were not able to meet your expectations during your visit. If you could provide more details about what specifically made your stay unpleasant, it would help us address any issues and improve our services for future guests.We appreciate your feedback and apologize for any inconvenience you may have experienced. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.

6/10 Soddisfacente

Rajamahaveer

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Smit Patel, il giorno 15 mar 2024
Thank you for taking the time to leave us a rating! We truly value your feedback and are delighted to hear about your experience. We strive to provide exceptional service to all our guests, and it's wonderful to know that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Soddisfacente

Christopher

Viaggio con animali domestici, Viaggio di coppia
Pee in elevator. Second floor reeked of weed. Room itself was mostly clean. Stains on towels and shower curtain. Property damage everywhere. Outside doors did not work with key cards.
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 15 mar 2024
We're truly sorry to hear about your experience. We take matters like this very seriously. Rest assured, we're addressing these issues immediately. Our maintenance team will thoroughly inspect and rectify the elevator and door key card concerns. We'll also ensure that our cleaning staff pays extra attention to stain removal in towels and shower curtains. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

10/10 Eccellente

Xavier

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Smit Patel, il giorno 15 mar 2024
We're thrilled to hear that you had a fantastic experience during your stay with us! Thank you so much for the glowing 5-star rating. It's our pleasure to provide excellent service and accommodations. We look forward to welcoming you back on your next visit!

6/10 Soddisfacente

Andy

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 15 mar 2024
We're truly sorry to hear about your experience. We take matters like this very seriously. Rest assured, we're addressing these issues immediately. Our maintenance team will thoroughly inspect and rectify the elevator and door key card concerns. We'll also ensure that our cleaning staff pays extra attention to stain removal in towels and shower curtains. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

6/10 Soddisfacente

Vincent, Beverly Hills

Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was ok. The A/C wasn’t working which was a major bummer. The hotel overall looks old and beat. Smells of tobacco in the hallways. I took the stairs to the second floor because the elevator took forever and the staircase smells horrible. The whole place smells a pretty bad and old. It needs a serious makeover. I will not return.
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 10 mar 2024
I'm truly sorry to hear about the disappointing experience you had during your stay. It's unacceptable that the air conditioning wasn't working properly and that you encountered issues with the overall condition and cleanliness of the hotel. Your feedback is valuable, and I apologize for the inconvenience and discomfort this caused.We take your concerns seriously, and I assure you that we will address them with our team to ensure improvements are made. We understand the importance of providing a comfortable and pleasant environment for our guests, and I apologize that we fell short in your case.Thank you for bringing these concerns to our attention. We value your feedback, and I hope we have the opportunity to regain your trust in the future. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out.

10/10 Eccellente

Dilbert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 9 mar 2024
Thank you so much for your excellent rating! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to make your stay even more enjoyable in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 Scarso

Timothy

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The staff and service was great. Our card wouldn't work on our door or the outside doors. Plastic bags covered our smoke detectors and sprinklers, not sure why. The pull out bed had stains and crumbs all over. Certain remotes and outlets don't work. Room next door had a dog that wouldn't stop barking. Hallway smelled like animal pee and pot. Breakfast was good enough. The price was fair.
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 9 mar 2024
Thank you for taking the time to provide your feedback. We're glad to hear that you found our staff and service to be great, and we appreciate your honesty about the areas where we fell short. We're sorry to hear about the issues you experienced with your door card, room cleanliness, amenities, and noise disturbances. Your concerns will be addressed promptly to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Eccellente

frank

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Better maintenance than other LQ.
Soggiorno di 1 notte a marzo 2024
Risposta di Smit Patel, il giorno 9 mar 2024
Thank you for your feedback regarding the maintenance of our hotel. We appreciate your acknowledgment that our property is well-maintained compared to other La Quinta locations. It's our priority to ensure a clean and inviting environment for our guests, and we're pleased to hear that this effort has been recognized. Should you have any further comments or requests, please feel free to share them with us. We look forward to serving you again in the future.

8/10 Buono

Paul

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
All good
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 9 mar 2024
Thank you for your rating! We're glad to hear that you had a mostly positive experience with us. If there's anything specific you feel we could improve upon to earn that fifth star next time, please let us know. We're always striving to provide the best possible service for our guests.

2/10 Terribile

Pamela

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Messed up toilet and bad order throughout the building!
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 1 mar 2024
I'm sorry to hear about the issues with the toilet and the unpleasant odor throughout the building. We'll address this immediately to ensure a comfortable environment for everyone. Thank you for bringing it to our attention.

8/10 Buono

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Was a very great experience on the quality of the time we spent in the hotel. The nonflexible check in times was are only big issue. Has a resealable security deposit.
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 26 feb 2024
Thank you for your feedback, and we are delighted to hear that you had a great experience during your time at our hotel.We appreciate your comment regarding the non-flexible check-in times, and we apologize for any inconvenience this may have caused. We understand the importance of flexibility, and we will certainly take your feedback into consideration as we strive to improve our services.Regarding the security deposit, we're glad to hear that you found it reasonable and convenient. It's part of our commitment to ensuring the safety and security of all our guests and their belongings.If you have any further feedback or if there is anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your input and are always looking for ways to better serve our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon.

2/10 Terribile

Christy

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This was like a self serve stay.you had to ask for Towels,toilet paper cups,etc.Breakfast very limited same stuff everyday! Cigarettes butts everywhere outside.Garbage all over the place . Hallways garbages unattended for days. We literally watched people through garbage out of there car on to the ground .left a day early! I would not recommend this Hotel to anyone!
Risposta di Smit Patel, il giorno 26 feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay with us.We deeply regret that our service fell short of your expectations, particularly regarding the self-serve aspect of your stay and the lack of attention to cleanliness both inside and outside the hotel premises. Your comments regarding the limited breakfast options and the presence of cigarette butts and garbage are concerning, and we assure you that this is not indicative of the high standards we strive to maintain.Please know that we take your feedback seriously, and we will address these issues with our team immediately to ensure that necessary improvements are made. We are committed to providing a comfortable and enjoyable experience for all our guests, and we apologize for failing to meet your expectations on this occasion.We understand your decision to leave early, and we apologize for any inconvenience this may have caused. We truly appreciate your feedback, as it helps us identify areas for improvement and take corrective action.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please don't hesitate to contact us directly.Once again, we apologize for the shortcomings during your stay, and we hope to have the opportunity to regain your trust in the future.

2/10 Terribile

Richard, Bullhead City

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Filthy smelly property, recently remodeled but nothing is common area’s clean. The room was clean but smelled like wet dog.
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 26 feb 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay at our property.It is unacceptable that our common areas were not up to our usual standards of cleanliness despite recent renovations. We take great pride in maintaining a clean and welcoming environment for all our guests, and we regret that we fell short in this regard.Additionally, we apologize for the unpleasant odor you experienced in your room. We appreciate your feedback, and we will take immediate steps to address this issue and ensure that our rooms are not only clean but also free from any unpleasant odors.Your satisfaction is our top priority, and we are committed to making the necessary improvements to prevent such issues from occurring in the future.If you have any further concerns or if there is anything else we can do to make amends for your experience, please do not hesitate to reach out to us directly.We sincerely apologize for the inconvenience and disappointment caused, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 Terribile

Katrina

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
Or room was only partially clean when we arrived. The tub was dirty and the face bowl. When I told the desk clerk, they brought up a bottle of bleach and a hand scrubber. The following day I asked for house keeping to be sent to our room while we were out. When we returned later, no one had cleaned yet again. The only thing half decent a about or stay was breakfast.
Soggiorno di 3 notti a febbraio 2024
Risposta di Smit Patel, il giorno 24 feb 2024
We are sincerely sorry for the disappointment you experienced during your recent stay. It's unacceptable that your room was not properly cleaned upon your arrival and that our response did not meet your expectations.We deeply regret any inconvenience caused by the cleanliness issues with the tub and face bowl. Your feedback has been shared with our housekeeping and front desk teams to ensure that such oversights are addressed immediately.Regarding the delay in housekeeping service, we understand how frustrating this must have been. We will investigate the matter further to understand why your request was not fulfilled promptly and take steps to prevent similar occurrences in the future.We are glad to hear that you found the breakfast enjoyable, but we acknowledge that this alone does not excuse the shortcomings you encountered during your stay.Please accept our sincerest apologies, and if you are willing to give us another opportunity, we would be grateful for the chance to regain your trust and provide you with the exceptional experience you deserve. Should you decide to return, please reach out to us directly, and we will ensure that your next stay exceeds your expectations in every way possible.Thank you for sharing your concerns with us. Your feedback is invaluable in our continuous efforts to improve.

2/10 Terribile

Michael

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 24 feb 2024
Thank you for taking the time to share your feedback with us, although we regret that your experience fell short of expectations. Your satisfaction is important to us, and we apologize for any disappointment caused during your stay.We understand that your rating reflects your overall dissatisfaction, and we want to assure you that your comments have been taken seriously. Our team is committed to addressing the issues you raised to prevent similar occurrences in the future.If you would like to discuss your experience further or provide additional feedback, please feel free to contact us directly. We value your input and would appreciate the opportunity to make amends.Thank you again for sharing your concerns with us.

6/10 Soddisfacente

Zoe

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Staff was very friendly the whole stay. It wasn’t bad to where I wouldn’t stay again, but a few things that made it not a very nice stay. First off, check in was at 3 o’clock. We arrived around 4:15 and was told our room wasn’t ready and we had to wait about 20 minutes for our room which was pretty frustrating after a long drive. There were little stains on the sheets and some areas on the floor that was sticky. Other than that the room was clean. Bathroom was nice. There were just some things in the room that was raggedy. Tv didn’t work very well. Breakfast was nice and had a variety. I probably would stay here again if I couldn’t find anywhere else.
Soggiorno di 2 notti a febbraio 2024
Risposta di Smit Patel, il giorno 20 feb 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly throughout your stay. However, we apologize for the inconvenience you experienced with the check-in process and the condition of your room upon arrival. Your comfort and satisfaction are important to us, and we regret that we fell short of your expectations in these areas. We will address the issues you mentioned with our team to ensure that we improve in these areas.We're pleased to hear that you enjoyed the breakfast options and found the bathroom to be nice. However, we apologize for any inconvenience caused by the issues with the TV and any other areas of the room that were not up to our usual standards. Your feedback is valuable to us, and we will use it to make the necessary improvements to enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. If you have any further feedback or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.

2/10 Terribile

Stephanie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We were awaken at five in the morning with someone entering our room. We had put the latch on the door, if not the person could have walked right in. The front desk had made him a key, luckily the latch kept the door from being able to open all the way.
Soggiorno di 2 notti a febbraio 2024
Risposta di Smit Patel, il giorno 20 feb 2024
We apologize sincerely for the disturbance and inconvenience you experienced during your stay. Your safety and security are our top priorities, and we deeply regret any breach of privacy that occurred due to the issuance of a key to your room without proper authorization.We take incidents like this very seriously and will conduct a thorough investigation into how this occurred to prevent it from happening again in the future. We understand the importance of feeling secure in your accommodations and want to assure you that we are taking immediate steps to address this issue.Please accept our sincerest apologies for the disruption to your stay, and if there is anything else we can do to make amends or assist you further, please do not hesitate to let us know. We appreciate your understanding and patience as we work to resolve this matter.

10/10 Eccellente

Alan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 20 feb 2024
We're thrilled to hear that you had such a positive experience with us! Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If you ever need anything or have any questions, please don't hesitate to reach out to us. We appreciate your support and hope to see you again soon!

8/10 Buono

Garrett

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Once upon a time this was likely a very nice property, you can see it was thoughtfully put together. But now it’s a mess. Serious signs of wear, obvious deferred maintenance and updating. It’s dirty and worn out.
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 20 feb 2024
We appreciate your feedback and understand your concerns. Rest assured, we take comments like yours seriously as we continuously strive to improve our property. Your observations regarding wear and maintenance issues have been noted, and we will work diligently to address them promptly. We are committed to providing a clean and comfortable environment for all our guests, and we apologize for any inconvenience you experienced during your stay. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to showcase our improvements. If you have any further feedback or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your support.

4/10 Scarso

Emily

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
looks way better online than in person. never got lightbulbs put in the burnt out ones like we asked and so had one light bulb that randomly shattered on the second night. never took trash, even when we put bag in hallway. every staff seemed scared of my dog and would hide behind doors and stare at me. had to get four new keys as they didn't work barely ever as the key lock thing on room door was broken so we had to swipe it about 20 times before we maybe could get in. we ended up just leaving the door unlocked and hoped for the best due to no help from the front desk. one plus would be there is decent area to walk dogs and they had poop bags and trash. granted trashes were overflowing...they were there.
Soggiorno di 2 notti a febbraio 2024
Risposta di Smit Patel, il giorno 15 feb 2024
We deeply apologize for the discrepancies between your expectations from our online presence and the actual experience you encountered during your stay. It's distressing to hear about the unresolved issues with lightbulbs, trash collection, and the difficulties with accessing your room due to a malfunctioning key lock. We understand the frustration and inconvenience this must have caused you, and we're truly sorry for falling short of your expectations.Regarding your concerns about our staff's reaction to your dog, please know that it's never our intention to make our guests feel uncomfortable. We will address this with our team to ensure a more welcoming environment for all guests, including those with pets.We're glad to hear that you found the dog-walking area satisfactory and appreciated the provision of poop bags and trash receptacles, although we acknowledge the issue of overflowing bins, which we will work to rectify immediately.Your feedback is invaluable to us, and we're committed to making the necessary improvements to enhance the quality of our guests' experiences. We hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. If you decide to return, please don't hesitate to contact us directly so that we can ensure a more seamless and enjoyable visit.

2/10 Terribile

Krystal

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Smit Patel, il giorno 20 feb 2024
We're truly sorry to hear about your disappointing experience during your stay. Your feedback is important to us, and we take your concerns seriously. We apologize for the issues you encountered with the room, and we will address them promptly to ensure that they are resolved for future guests. Please know that we are committed to providing excellent service and accommodations, and we hope to have the opportunity to make it right during your next visit. If you would like to discuss your experience further or if there is anything else we can do to assist you, please don't hesitate to contact us directly. We appreciate your feedback and hope to regain your trust in the future.