We were upgraded to a suite, it had it's own garden which was wonderful. The staff were friendly, helpful & professional, making us feel welcome, especially Helena. Housekeeping did forget to service our room, however when we mentioned it to reception, the lady on reception did offer to clean the room herself, as housekeeping had gone home, it wasn't a problem, we just requested replenishment of tea, coffee, milk, etc, which the receptionist brought to our room.