Dear Roy, Please give me your full name and the dates you stayed at my Hotel? What room were you assigned? What was the problem/s you encountered?Respectfully,Maxie Brown-GM

Thank you very much for your outstanding review and I'm happy to know that we met and exceeded your expectations. If you are in need of future lodging, please come back to us.Respectfully,Maxie Brown-GM

Sherry,Thank you very much for your very good review and please accept my apology for failing to exceed your expectations. My staff and I look forward to the opportunity to display our outstanding customer service and hospitality. If you have lodging needs in the future, please come back to see us.Respectfully,Maxie Brown-General manager

Natasha, please accept my sincerest apology for failing to meet and exceed your expectations. Your concerns will be addressed and handled accordingly. If you need future lodging, please give us another chance to display our outstanding customer service and hospitality skills.Very respectfully,Maxie Brown-General Manager.

Valued guest,I would like to apologize for the problems you encountered and I'm going to share this with my staff so we can improve our customer service skills. I truly value your honesty and I hope that you will stay with us again in the future.Maxie BrownGeneral Manager

I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

Abby, Thank you very much for your outstanding review. I'm happy to know that we met and exceeded your expectations and I look forward to seeing you again soon.Respectfully,Maxie Brown-GM

Jessica, Thank you very much for taking the time to rate our service. I'm very sorry for the negative experience and as the new GM, I will rectify the situations in which you encountered. Please accept my apology. Maxie

Greetings, I am very sorry my staff not informing you that our Extended Stay does not offer amenities. I am very sorry for this failure. Sincerely, Maxie

Carmen, I'm sorry that my staff did not inform you that our Extended Stay does not have the amenities that traditional transient (short stay) hotels offer. I also apologize for the loud noise the lack of Housekeeping services. As the new GM, I will do everything possible to win your service and trust. Respectfully, Maxie

Leigh, please accept my apology for not having the room you reserved. As an extended Stay Hotel, it is sometime hard to predict when a guest will depart. I am very sorry for disappointing you. Respectfully, Maxie

Thank you very much for your positive review. I hope chose us again in the near future. Respectfully, Maxie

Dian, We are sorry to hear that your stay with us was less than exceptional. We strive to ensure that all guests enjoy their stay with us, and it looks like we didn't meet those expectations. We take your feedback seriously and will use it to coach and train our staff. Thank you for sharing. Someone from our team will reach out to you.

Hello Richard, We are sorry to hear that we did meet your expectations. We appreciate your feedback and will use it to train our team. We do hope that we will have an opportunity to have you as a guest in our hotel soon.

We are sorry to hear that your experience with us was less than exceptional. We strive to ensure that all of our Guest have a great experience with us. We appreciate your feedback and will use it to train our team.

Thank you for your review.

We are sorry to hear that your stay with us was less than exceptional. We strive to provide an exceptional experience for all of our guest and it seems like we fell short of this. We appreciate your feedback and will use it to train our team.

Thank you Tabatha for the positive feedback.

We are sorry to see that your experience with us was less than exceptional.

Patricia, We are sorry to hear that your stay with us was less than exceptional. We appreciate your feedback and will use it to train our staff.

We are sorry to see that your stay with us was less than exceptional. We appreciate the feedback.

Lindsay, We are sorry to hear that your stay with us did not go as expected. We appreciate you taking the time to share your feedback. We take it very seriously and will use it to train our team.

Jasmine, Thank you for sharing your feedback with us. We are sorry to hear that things did not go as planned during your stay. We appreciate your feedback.

Dale, We are sorry to hear that your stay with us was less than exceptional. We take your feedback seriously. We will use the information provided to train our staff.

Thank you so much for your feedback! We hope to see you again soon!

We're glad you had a great experience! We hope to see you again soon!

Tina, I appreciate the information you have shared. I'm glad we were able to make a correction for the pet fees so that you only had to pay the $50 deposit and the small recurring nightly charge. I apologize for the confusion at checkin. We did finally locate our carts too! Someone had used them to bring in their groceries and never brought them back down. I hope we will see you back with us next time you are in need of a place to stay in the area.

Thank you for your response. However, would you be willing to share some specifics of your stay so that we can see how we might improve? I hope we can earn your business once again.

Thank you for your response Bob.

I'm sorry that you did not feel safe at our hotel. That is not typical for our location. Feel free to contact me and share some details with me so that I can assure no one else has this experience. Thank you for your response!

Thank you for your loyalty, Brooke! We've enjoyed having you as our valued guest.

Thank you for your response. It's been a delight having you as a guest!

Angie, I'm sorry that your stay was not what you were expecting. I hope we can earn your loyalty back.

Thank you for sharing your feedback

Thank you for your positive response Jennifer.

Thank you Denzel for your response.

Thank you Robert for your response.

Thank you for your response Robert.

Thank you Jonathan for your positive response.

Thank you Jonathan for your response.

Thank you Valerie for your response.

Thank you for your response.

Thank you Amy for your response.