Facciata della struttura

Recensioni per Stratford Manor Hotel

4 out of 5
Stratford Manor Hotel
Warwick Road Black Hill, Stratford-upon-Avon, England

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 340 su 835 recensioni" "
Valutazione di 8 - Buono. 320 su 835 recensioni" "
Valutazione di 6 - Soddisfacente. 122 su 835 recensioni" "
Valutazione di 4 - Scarso. 33 su 835 recensioni" "
Valutazione di 2 - Terribile. 20 su 835 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

8/10 Buono

PITTON

Soggiorno di 1 notte a settembre 2019

8/10 Buono

heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent buffet breakfast..Quiet rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di Loanne, il giorno 25 apr 2024
Dear Heather, Many thanks for the feedback. We are delighted to hear that you enjoyed your breakfast experience! We look forward to seeing you again soon. Many thanks!

10/10 Eccellente

Kinwal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very helpful hotel very clean staff great spar good wife and daughter had treatment no complaints all went well stay there again
Soggiorno di 1 notte a marzo 2024
Risposta di Loanne, il giorno 19 mar 2024
Dear Kinwal, Many thanks for the fantastic feedback. We are delighted to hear that all staff provided professionalism and that your wife and daughter were able to relax by having one of our spa treatments. We look forward to seeing you again soon. Many thanks!

10/10 Eccellente

Stuart

Viaggio di coppia
Mi è piaciuto: Servizi
Relaxed weekend stay. Comfortable bedroom, excellent breakfast and evening food, enjoyed the pool.
Soggiorno di 2 notti a febbraio 2024
Risposta di VG, il giorno 13 feb 2024
Dear Stuart.Many thanks for taking the time to leave your feedback, I am so pleased to hear that you enjoyed your weekend with us and found the food and facilities to be so good.We hope to welcome you back to the hotel again soon!Many thanks

8/10 Buono

Dr SHIRAZ

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice place
Soggiorno di 1 notte a febbraio 2024
Risposta di Loanne, il giorno 5 feb 2024
Dear Dr Shiraz, Many thanks for the fantastic feedback. We are delighted to hear that you had a fantastic experience with us. We look forward to seeing you again soon. Many thanks!

8/10 Buono

Steve

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Birthday Weekend Away
The room was clean and comfortable but no glasses to drink the bottled water they provided. Bathroom was a bit tired , heavy uneven filler in the bathroom door. Service was friendly and helpful. Disappointed that the swimming pool was out of use but a 10% compensation refund was given and the use of the pool at the sister hotel was offered. Very pleasant stay and we would definitely return. Car park spaces weren’t big enough for modern day cars making it difficult to get in and out of the vehicle and there was no lighting at all in the parking areas. The entrance was poorly lit and driveway lighting was very poor too
Soggiorno di 2 notti a gennaio 2024
Risposta di Loanne, il giorno 22 gen 2024
Dear Steve, Many thanks for the feedback following your recent stay. It's fantastic to hear that our excellent Housekeeping Team did an amazing job in preparing for your arrival! We are sorry to hear your disappointment in regards to our pool being shut. We are doing our very best to get our pool back up and running and do hope it'll be fixed very soon! I shall pass your comments regarding the bathroom door, car park spaces and outdoor lighting is passed onto our Maintenance Team. We appreciate all the feedback we are provided with and look forward to seeing you again. Many thanks!

6/10 Soddisfacente

Dawn

Viaggio di coppia
Upon arrival, wow what a lovely place. Reception area spacious and clean. Staff very helpful. There was only 9 guests staying here, told it was the cam before the storm. Got into or rom and nice and tidy. No glasses though for a drink for my bedside table so had to use a mug. Shower caps would of been a nice touch as well. Cold of done with more coffee in the room but I suppose reception would have always got me some had I of asked. Breakfast, we paid £18 each to have a breakfast and thought as it was so quiet a nice full English would of been cooked fresh, how WRONG we were, the bacon was overcooked and hard, sausages white on one side, eggs snotty, mushrooms not cooked. The bacon was obviously cooked in the oven and I would say either the day before or very early on.( starts at 7am and we went 7,15) I would have thought only cooking for a handful of guests they could of cooked it fresh. After our room had been cleaned ( quickly) all of a sudden 2 small bottles of water appeared so assume it was forgotten the day before. 2nd day breakfast we only had toast as didn’t want to try the full English again. Expensive toast for £18. My husband did ve a couple of crossiants…had a swim on our own which was nice. Overall I wouldn’t stay here again..I think he breakfast put us off.
Soggiorno di 2 notti a dicembre 2023
Risposta di Loanne, il giorno 23 dic 2023
Dear Dawn, Many thanks for the feedback following your recent stay. It's excellent to hear that all staff were helpful and that you made use of our Spa Facilities! I apologise to hear that you found the food to be below standard. All of the breakfast items are cooked fresh each morning of service . Your feedback shall be passed onto our Head Chef who can review the cooked food. We appreciate all the feedback that we are provided with as it helps us to improve our food standards. Hopefully we'll be able to welcome you back to the hotel again in the future in order for us to really exceed your expectations of Stratford Manor. Once again, many thanks!

8/10 Buono

Sally

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Stayed to visit Stratford Christmas Markets.
Room was very clean and well presented. Reception staff very helpful and courteous.I felt the bar in the evenings was understaffed, often kept waiting for someone to appear to serve, one person trying to serve, clear tables and stock bar, often disappearing out of sight. On the Saturday night, there was a function being held in another area, and staff transferred away from hotel bar to assist in function leaving a very disgruntled barman alone to cope. When function ended, drunk partygoers made a lot of noise in car parks and in hotel into the early hours of the morning. First night was fine, second night was a completely different experience. Plenty of choice for breakfast, but again inconsistencies between the two mornings.
Soggiorno di 2 notti a dicembre 2023
Risposta di Loanne, il giorno 11 dic 2023
Dear Sally, Thank your for providing us with feedback following your recent stay. It's fantastic to hear that our lovely Reception Team provided such professionalism and that our Housekeeping Team did an amazing job in preparing for your arrival. We are sorry to hear that you felt that our Food and Beverage Team were understaff and diverted during your stay with us. I have ensure that your comments are passed onto our Food and Beverage Manager who can take a look into this issue. We appreciate all the feedback we are provided with and look forward to seeing you again soon. Many thanks!

10/10 Eccellente

Alan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Loanne, il giorno 11 dic 2023
Dear Alan, Many thanks for the fantastic feedback following your stay. We are delighted to hear that you had a wonderful experience with us! We look forward to seeing you again soon, many thanks!

6/10 Soddisfacente

Ian

Soggiorno di 1 notte a novembre 2023
Risposta di Loanne, il giorno 20 dic 2023
Dear Ian, Thank you for taking your time to leave us with feedback following your recent stay. We are delighted to hear that you enjoyed your stay with us. We appreciate all the feedback we receive. Once again, many thanks!

2/10 Terribile

Takka

Soggiorno di 1 notte a novembre 2023
Risposta di Loanne, il giorno 20 dic 2023
Dear Takka, Thank you for taking your time to leave us with feedback following your recent stay. We are sorry to hear that you had a disappointing experience with us. We appreciate all the feedback we receive. Once again, many thanks!

10/10 Eccellente

Lloyd

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really nice base for a Stratford trip. Liv on reception is a credit to the hotel. Friendly helpful, knowledgable. Top class Poached eggs for breakfast were absolutely perfect. Restaurant staff amazing during a busy breakfast. Makes a real difference when staff care. Only negative is no aircon in the room, summer that might be an issue. But loved the weekend and felt at home. Great pool, ok gym and a cool little games room.!
Soggiorno di 2 notti a novembre 2023
Risposta di Loanne, il giorno 21 nov 2023
Dear Lloyd, Many thanks for the fantastic feedback! We are delighted to hear that Liv provided such professionalism during your stay! It's fantastic to hear that you made use of our Spa Facilities, Games Room and our dining experiences. We look forward to seeing you again, many thanks!

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel could be better
It's a shame but my stay wasn't the greatest compared to other stays in hotels. There was a big event on in the hotel yesterday evening, but when we went to eat in the bar there was a very big queue for drinks and food, which should have been managed and provided for in the function room. We weren't alone being frustrated by the impact on guests staying as I overheard another couple staying to staff they shouldn't have to queue up in that huge queue as they're paying to stay. When the food came out one of the 4 of us had a pizza that was cold and the other 3 waited for 15 minutes after for ours to arrive. Two of ours were given to us and then the staff came out and took it away but didn't explain why. We other heard others complaining to the receptionist that the food was not good and the receptionist was heard saying yes we've had a number of people complaining about the food. In our room you couldn't watch the telly as there was a problem with the aerial. The pillows were awful and it was difficult to sleep. Wouldn't recommend staying at this hotel.
Soggiorno di 1 notte a novembre 2023
Risposta di Loanne, il giorno 21 nov 2023
Thank you for your feedback following your recent stay. We are sorry to hear your disappointing experience in our restaurant. I have ensured that your comments are passed onto our Head Chef who can take a look into the service times. Our Maintenance Manager will also be made aware of the TV issues. We appreciate all the feedback we are provided with us it helps us to improve our service timings and the room factifies! We apologise once again, many thanks!

10/10 Eccellente

Alison

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly hotel. Generally clean & tidy. However high dusting in room had not been carried out for some time. Ceiling light visibly covered in significant dust.
Soggiorno di 1 notte a novembre 2023
Risposta di Loanne, il giorno 8 nov 2023
Dear Alison, Many thanks for the fantastic feedback! We are delighted to hear that all staff were friendly! We are sorry to hear that there were still some speckles of dust. I have passed your comment onto our Head Housekeeper, who can take a look into the issue. We appreciate all the feedback we are provided and look forward to seeing you soon, many thanks!

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Disappointing dated hotel
The hotel front lobby and convention rooms were nice. The guest rooms and decor was a bit dated, particularly the bathrooms. When we arrived we had asked for a twin room but were given a double and a pull out sofa bed with a 2 inch thick mattress which neither myself nor my friend would sleep on. Given the hotel cost £207 for the night, i expected better. I've stayed in a lot nicer for a lot less. The service at the hotel bar was extremely slow, "we dont have this, we don’t have that" (decaff coffee or white bread for sandwiches being examples!). It took a good 20 mins to get drinks from the bar. The fact that it is designed for functions and "spa" facilities youd think they would be able to cope with these requests without blaming things onvthe fact that they "have a funtion on tonight". My room was freezing cold, even with the radiator on. The staff seemed friendly and helpful enough until my friend made a complaint and was left in tears! Thankfully i wont be going there again, and definitely not value for money.
Soggiorno di 1 notte a novembre 2023
Risposta di Loanne, il giorno 7 nov 2023
Thank you for taking your time to leave us with feedback following your recent stay. Unfortunately, there was an error in our system from our Central Team, which we can only apologise for. Our Front of House Manager had also provided you with an additional complimentary bedroom for the error. We also apologise for the long waits at the bar and the stock of some of our drinks and food items. Your feedback will be passed onto our Food and Beverage Manager, as well as our Head Chef who can take a look. We appreciate all the feedback we are provided with as it helps us with our service and standards. We can only apologise once again for the experience you had whilst you are with us. We hope you will consider staying with us again, so we can restore your faith in Stratford Manor.

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Shakespear away week
Very good stay...
Soggiorno di 4 notti a ottobre 2023
Risposta di Loanne, il giorno 27 ott 2023
Dear Stephen, Many thanks for the feedback! We are delighted to hear that you had an excellent experience with us! We look forward to seeing you again, many thanks!

8/10 Buono

Tara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Situated conveniently for a trip to Stratford. Grounds are peaceful, countryside views. Pool and spa area is lovely.
Soggiorno di 1 notte a ottobre 2023
Risposta di Loanne, il giorno 27 ott 2023
Dear Tara, Many thanks for the fantastic feedback. We are delighted to hear that you made use of our Spa Facilities and location. We look forward to seeing you again, many thanks!

10/10 Eccellente

Debbie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Every 1 friendly staff were fantastic could not fault the food as people have made bad reviews excellent service..
Soggiorno di 2 notti a ottobre 2023
Risposta di Loanne, il giorno 23 ott 2023
Dear Debbie, Many thanks for the fantastic feedback! We are delighted to hear that the lovely team all provided such professionalism and that you had wonderful dining experiences with us! We look forward to seeing you again soon. Many thanks!

10/10 Eccellente

SHAMIM

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A good stay but poor breakfast
Our room was clean, staff were amazing, spa and leisure centre was amazing too. The breakfast was not so good, limited choice, the English breakfast was not brilliant and the meats/bacon was near the vegetarian dishes and there was cross contamination and hash browns were over cooked or burnt. Staff at breakfast were amazing too, but choices for breakfast were limited and poorest to what I have had at other hotels
Soggiorno di 4 notti a ottobre 2023
Risposta di Loanne, il giorno 23 ott 2023
Dear Shamim, Many thanks for the feedback following your recent stay. We are delighted to hear that all staff provided such professionalism and that that you thoroughly enjoyed our Spa Facilities! We are sorry to hear your disappointment with your breakfast experience. I shall ensure that your comments are passed onto our Food and Beverage Manager who can take a look into the layout of the breakfast buffet, and our Head Chef who can look into the standards, We appreciate all the feedback we are provided with and we look forward to seeing you again soon. Many thanks!

8/10 Buono

A C

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Reception, il giorno 10 ott 2023
Many thanks for your great feedback! We hope to see you again soon!

8/10 Buono

Marc

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A good base close to Stratford
The hotel is about 3 miles outside Stratford and has excellent facilities. The staff are friendly and hard working. The room was very comfortable and clean. The food and service was very good.
Soggiorno di 1 notte a settembre 2023
Risposta di Loanne, il giorno 3 ott 2023
Dear MArc, Many thanks for the fantastic feedback. We are delighted to hear that you made your of our facilities at the hotel! I shall ensure that your comments are passed onto our fantastic Housekeeping team, who did an amazing job in preparing for your arrival! We look forward to seeing you again, many thanks!

10/10 Eccellente

Jane

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a settembre 2023
Risposta di Loanne, il giorno 3 ott 2023
Dear Jane, Many thanks for the feedback. We are delighted that you had a great experience with us and look forward to seeing you again, many thanks!

8/10 Buono

Damon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice Hotel and Friendly, Helpful Staff
Overall I would say that the hotel was good, however, there are a couple of things which could be improved. Firstly in the spa, bearing in mind we had booked for a peaceful break away from our children, there were 1-2-1 swimming lessons taking place using a large portion of the pool. I don't believe this was advertised as I probably wouldn't have booked knowing this. Secondly, the restaurant was good but I was a bit aggrieved having to pay an additional £15 per person for a simple buffet breakfast. Lastly, in the room, the bed was not particularly comfortable and so unfortunately I did not get a good nights sleep. Also, there was a fire alarm early in the morning which we do not believe was pre-planned. Fortunately my wife and I were already awake but would not have been impressed otherwise. I would like to add that the hotel is in a great location, all the staff were amazing and the hotel is generally nice, clean, and well maintained.
Soggiorno di 1 notte a settembre 2023
Risposta di Loanne, il giorno 27 set 2023
Dear Damon, Many thanks for the feedback. It's fantastic to hear that all staff provided such professionalism and that you found your room to be clean in which our excellent Housekeeping team did a great job in preparing for your arrival. We are sorry to hear that you were not made aware of the swimming lessons within the Spa and I shall pass your comments onto our Spa Manager. I shall also pass your comments to our Head Chef who can take a look into the breakfast buffet. We appreciate all the feedback we are provided with and look forward to seeing you again. Many thanks!

10/10 Eccellente

Bryan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely weekend attending a conference
Soggiorno di 2 notti a settembre 2023
Risposta di Loanne, il giorno 19 set 2023
Dear Bryan, Many thanks for the lovely feedback. We are delighted to hear that you had a lovely weekend with us whilst attending a conference. We look forward to seeing you again, many thanks!

8/10 Buono

Lynda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Big property, plenty of parking. Room overlooked golf green. Didn’t like carpets.
Soggiorno di 2 notti a settembre 2023
Risposta di Reception, il giorno 18 set 2023
Dear Lynda,Many thanks for taking the time to leave your feedback. We are so pleased to hear that you enjoyed your stay with us and a view out onto the gardens. We hope to see you again soon.Many thanks

8/10 Buono

Julie

Soggiorno di 2 notti a settembre 2023
Risposta di Loanne, il giorno 19 set 2023
Dear Julie, Many thanks for the feedback. We are delighted that you had a wonderful experience with us. We look forward to seeing you again, many thanks!

10/10 Eccellente

nick

Soggiorno di 1 notte a settembre 2023
Risposta di Reception, il giorno 18 set 2023
Dear Nick,Many thanks for taking the time to leave your feedback. We are so pleased to hear that you enjoyed your stay with us and we hope to see you again soon.Many thanks

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Room was very hot with no air conditioning There was a fan in the wardrobe in the room but it was covered in thick dust Dirty robes covered in make up hanging in the bathroom Not at all what we expected
Soggiorno di 1 notte a settembre 2023
Risposta di Reception, il giorno 18 set 2023
Dear Guest,Many thanks for taking the time to leave your feedback. I am sorry to hear that you did not enjoy your stay with us, unfortunately the hotel does not advertise has having air conditioning in the rooms. I am sorry to hear there were come cleanliness issues with the room, we always do our best to rectify these on site when made aware of any issued during a guests stay but I will pass on your comments to the housekeeping team to investigate.Many thanks

8/10 Buono

James

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Room was nice, but unfortunately the cups were not very clean and the bed sank in to the middle. Food was lovely although maybe a little expensive. Staff were nice.
Soggiorno di 1 notte a settembre 2023
Risposta di Reception, il giorno 18 set 2023
Dear James,Many thanks for taking the time to leave your feedback. We are so pleased to hear that you enjoyed your stay with us and that the staff were so good. We hope to see you again soon.Many thanks

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Conveniently located to Stratford upon Avon. Clean rooms and comfortable bed. Pool was updated and clean. Fitness facility was old and dusty. Breakfast was moderate quality but aimed at volume. No cook to order option.
Soggiorno di 2 notti a settembre 2023
Risposta di Loanne, il giorno 11 set 2023
Many thanks for the feedback following your recent stay. It's fantastic to hear that Housekeeping did an amazing job in preparing you stay and your lovely comments shall be passed on. The Spa Manager shall also be informed about the dusty gym and the Head Chef in regards to the breakfast. We shall take into consideration cook to order and also pass this onto our Head Chef, who can look into this. We appreciate all the feedback we are provided with and we look forward to seeing you again. Many thanks!

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel with great facilities
Soggiorno di 1 notte a settembre 2023
Risposta di Loanne, il giorno 7 set 2023
Dear David, Many thanks for your feedback. We are delighted to hear that you had a wonderful experience with us! We look forward to seeing you again, many thanks!

10/10 Eccellente

SUSAN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Donkin's stay at Stratford Manor Hotel
It was a very enjoyable stay at the Stratford Manor Hotel. On arriving the Reception staff were pleasant and efficient. The rooms were spacious, clean and very comfortable beds. We were on a B and B basis and the breakfast was very good.
Soggiorno di 1 notte ad agosto 2023
Risposta di Loanne, il giorno 5 set 2023
Dear Susan, Many thanks for the fantastic feedback! It's fantastic to hear that our Reception Team were able to check you in efficiently and that our Housekeeping Team did an amazing job in preparing for your arrival! We look forward to seeing you again soon, many thanks!

8/10 Buono

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pleasant stay in the country.
We enjoyed our short (3 night) stay at this most welcoming and pleasant hotel. The staff were polite and attentive, and always ready to help. The food was good, but we do consider the Lounge menu to be a little sparse in choice. However, Ricky was always prepared to meet our needs and requests. An ideal location to go to Coventry or Stratford-upon-Avon which we would happily go again.
Soggiorno di 3 notti ad agosto 2023
Risposta di Loanne, il giorno 2 set 2023
Dear Robert, Many thanks for the feedback. It's fantastic to hear that all staff provided such professionalism and Ricky went above and beyond in meeting your requests. Your comments shall be passed onto our Head Chef in regards to the Lounge Menu options. We look forward to seeing you again, many thanks!

10/10 Eccellente

Charl

Soggiorno di 1 notte ad agosto 2023
Risposta di Loanne, il giorno 1 set 2023
Dear Charl, Many thanks for the fantastic feedback! We are delighted that you enjoyed your stay with us. We look forward to seeing you again, many thanks!

10/10 Eccellente

Alex

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di VG, il giorno 30 ago 2023
Dear Alex,Many thanks for your great feedback! We hope to see you again soon!

8/10 Buono

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Fabulous staff in a badly managed hotel.
Soggiorno di 1 notte ad agosto 2023
Risposta di Reception, il giorno 24 ago 2023
Dear Lisa,Many thanks for your feedback, I am sorry to hear that you did not enjoy your stay with us, if you would like to disucss your thoughts further, please feel free to contact us directly at the hotel and we will be more than happy to chat to you. We are constantly striving to improve our guest experience and appreciate all feedback in order to acheive this.

2/10 Terribile

Mathias

Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad agosto 2023
Risposta di Reception, il giorno 23 ago 2023
Dear Mathias,thank you for taking the time to leave your feedback. I am sorry to see that you did not enjoy your stay with us, if you would like to discuss your experience further, please contact us directly at the hotel and we will be more than happy to speak with you about this.Many thanks

8/10 Buono

Keith

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was very relaxing.
Soggiorno di 1 notte ad agosto 2023
Risposta di Reception, il giorno 22 ago 2023
Dear Keith,Many thanks for your great feedback, we are so pleased to hear you enjoyed a relaxing stay with us! We hope to see you again soon!

10/10 Eccellente

Victoria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Reception, il giorno 21 ago 2023
Dear Victoria,Many thanks for your great review! We hope to welcome you back to the hotel again soon!

10/10 Eccellente

ian

Soggiorno di 2 notti ad agosto 2023
Risposta di Reception, il giorno 20 ago 2023
Dear Ian,Many thanks for your great feedback! We hope to welcome you back to the hotel again soon!

10/10 Eccellente

Charlie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
A lovely hotel, well worth the money.
We chose to stay here for a short trip to see friends and explore the local area of Stratford Upon Avon. Check in was incredibly quick and we were greeted by helpful, informative and friendly staff. The hotel was clean and modern and had great facilities. The pool was perfect for a little swim with our 1 year old. We ordered drinks and dessert at the hotel bar one evening, although a little slow to receive them, the staff were again very welcoming and the food was good too. A lovely hotel, well worth the money. 10/10 would definitely recommend.
Soggiorno di 2 notti ad agosto 2023
Risposta di Loanne, il giorno 17 ago 2023
Dear Charlie, Many thanks for the feedback! It's fantastic to hear that our Reception Team were able to check you in efficiently and made use of our facilities! Your comments shall also be passed onto our fantastic food and beverage and kitchen team who helped make your dining experience memorable! However we shall get the Food and Beverage Manager to see where we can improve our service. We look forward to seeing you again soon, many thanks!

10/10 Eccellente

Leena

Viaggio di coppia
Mi è piaciuto: Servizi
Loved our stay there, close to everything.
Soggiorno di 1 notte ad agosto 2023
Risposta di Loanne, il giorno 15 ago 2023
Dear Leena, Many thanks for the fantastic feedback. We are delighted that you enjoyed your stay with us. We look forward to seeing you again soon, many thanks!

6/10 Soddisfacente

Ian

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Not what we expected
Room was clean. Bed too soft. Checked in late afternoon and told there was no availability in the restaurant. Went in pool until closed and back in the morning. It had not been cleaned overnight
Soggiorno di 1 notte ad agosto 2023
Risposta di Loanne, il giorno 14 ago 2023
Dear Ian, Many thanks for the feedback. It's fantastic to hear that our Housekeeping Team did a fantastic job preparing for your arrival and your comments shall be passed to them. It's disappointing to hear that you were unable to dine with us in our Restaurant and that our spa Facilities hadn't be cleaned and shall be passed to our Spa Manager. We are sorry that no other dining option was offered to you and shall be passed onto our Food and Beverage Manager. Hopefully we'll be able to welcome you back to the hotel again in the future in order for us to really exceed your expectations. Many thanks!

6/10 Soddisfacente

Sally

Viaggio con la famiglia
Mi è piaciuto: Servizi
2 main bar area staff were friendly and helpful. But overall we didn’t find it a helpful hotel. The food was fine for bar food. The pool was small but adequate. I would compare this hotel to a 3 star rather than 4.
Soggiorno di 1 notte ad agosto 2023
Risposta di Loanne, il giorno 14 ago 2023
Dear Sally, Thank you for your feedback. It's fantastic to hear that 2 members of our bar staff was helpful. We are sorry to hear that you found our Hotel unhelpful and our swimming pool small. I hope you will consider staying with us again in the future, for us to restore your faith in the hotel, and leave you with a better impression of us here at Stratford Manor Hotel.

10/10 Eccellente

Collete

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Loved this hotel
Soggiorno di 1 notte ad agosto 2023
Risposta di Loanne, il giorno 8 ago 2023
Dear Collete, Many thanks for the fantastic feedback. We are delighted that you had an amazing stay with us and look forward to seeing you again.Many thanks!

10/10 Eccellente

Jasmin

Viaggio con la famiglia
Mi è piaciuto: Servizi
Our experience was unbelievable! The staff were incredibly friendly and hotel was comfortable and welcoming! They even looked after my small pooch so I could have a swim with my children.
Soggiorno di 2 notti ad agosto 2023
Risposta di Loanne, il giorno 7 ago 2023
Dear Jasmin, Many thanks for the fantastic feedback. We are delighted that you all had a fantastic experience with us, including your little furry friend. We do ensure that all furry friends are equally pampered. We look forward to seeing you all again soon, many thanks!

10/10 Eccellente

Paula, Mount Royal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a very nice hotel. If you have a car, it is convenient to Stratford upon Avon, Warwick Castle, Kenilworth and other sites in the area. Lots of free parking and very quiet area. There is a very nice indoor pool and games room. If the weather is fine, have a drink on the outdoor terrace. The rooms are very nicely done, we had a big bath tub, very comfortable beds, a Nespresso machine and large windows that could open for fresh country air.
Risposta di Reception, il giorno 6 ago 2023
Dear Paula,Many thanks for taking the time to leave us your feedback, it's great to hear you enjoyed your stay with us and found our facilities to be so good. We do hope to welcome you back to the hotel again soon!

10/10 Eccellente

Janine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Loanne, il giorno 29 lug 2023
Dear Janine, Many thanks for the fantastic feedback. We are delighted that you had a wonderful stay with us and we look forward to seeing you again. Many thanks!

8/10 Buono

Moira

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pleasant chain hotel near to Stratford on Avon
Comfortable hotel. Pleasant grounds. Warm quiet swimming pool and steam room. Sauna not quite warm enough. Service friendly. Room with good WiFi , TV, view of rabbits from window.
Soggiorno di 1 notte a luglio 2023
Risposta di Reception, il giorno 21 lug 2023
Dear Moira,Thank you for taking the time to provide us with your feedback, we are so glad to hear that you enjoyed your stay with us and enjoyed a lovely view of the grounds and wildlife from your room! We do hope to welcome you back to the hotel again soon!

10/10 Eccellente

CJ

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
When we entered the room, there was a welcome present for our dog and a cosy basket. Very thoughtful and much appreciated by us. The bed were luxurious: very hard to get out off in the mornings😃
Soggiorno di 2 notti a luglio 2023
Risposta di Reception, il giorno 21 lug 2023
Dear CJ,Many thanks for your great review! We are so glad to hear that you and your dog enjoyed your stay with us and you found the bed to be so comfortable! We hope to see you all again soon!