Hotel per fare shopping a Sud-Ovest

“1. Cant book in if your aeroplane is delayed, booking in must happen only between 2-7 pm, if you arrive later it means No Show, even I have booked 5 nights, my room was cancelled for the following 4 days too!!! 2. They were rude on the phone when contacted, didn't try to help at all 3. They given the wrong phone numbers to call for help, it was very obvious it was a scam, turned out my paid room was sold to someone else 4.They refused to give a refund”