Vacanze Sutton con Howgrave

On the plus side, the hotel room was clean and warm and the bed was comfy. Staff were friendly, welcoming and helpful. Parking is free and plentiful. Didn’t use the restaurant or pool, so no opinion on either. But… this is not a 4 star hotel. Room 207 was a bit tired and in need of some updating - bathroom especially. Fixed shower door over the bath means you have to be in the bath to turn on the shower - and a shower head that really needs a descaling. I tried to scrub the shower head using a spare toothbrush, with limited success. Toilet flush was loose within broken tiles, which meant I struggled to flush without some repeated use. Room, although generally clean, is basic. There is a very tiny hanging space, but that’s it. There are no shelves or drawers - at all. I was travelling solo so it wasn’t a problem, but a couple staying more than one night have absolutely no storage space for anything other than a few shirts. Also, no safe or any kind of secure storage for valuables. Tea & coffee making facilities - I was put off by the kettle. It required descaling - and de-rusting. The hotel is in a great location and the communal spaces feel well maintained, but if my room is typical of the accommodation it needs a big refresh if it’s to capitalise on the benefits of the location.