6/10 Soddisfacente
Felicia
Viaggio con la famiglia
2 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This place is a beautiful oasis. The pictures reflect the beauty of the place, however there are many things that need to be upgraded.
We chose the place for the pool for our son. It is the desert and we did not expect the pool to be filled with sand and really not swimmable-it was a disappointment.
Our cottage had a problem with the water- the shower wouldn't turn off- this was our last night. We had to get maintenance to help. Thank God-we took our showers earlier that evening as t was our last night and we could no longer use the shower. They did offer another room as a solution. Given t was our last night we did not want to have to move everything, so we stayed in the room.
There were also many ants..we eventually got baby powder (nice trick) from the front desk to put around the room to keep the ants away. Apparently, they come in trying to get water. Who Knew?
The staff was responsive ALWAYS - yet like I said the place needs to updated.
There was NO wifi in the room and that was painful to get anything done we had to hang in the lobby for the internet. I understood that even the cottages that were suppose to have service did not. Again another area for upgrade.
What worked? The people are AMAZING the staff are professional, kind and responsive. The atmosphere is relaxing and the area really beautiful. Springboks, bougainvillea's and the golf-course are an added plus to the site. Easy to get to town and an oasis when you come back from the many adventures.
Felicia
Soggiorno di 3 notti a marzo 2024