Two areas of concern 1. On arrival there were approx 25 people waiting to check in and only two staff at reception. One of the reception staff was for Accor and VIP members first (understandably) which left one person for the 25 waiting most of the time. It was a lengthy wait. I am always happy to wait but I have difficulties with standing on my legs for a long period. No-one available to ask for help as the reception staff were very busy and I was concerned about leaving the long line.
2. On check out I needed to wait for transport to the venue I was going to. I went outside and the only seating was a timber bench seat that I needed to clean with the wipes I was carrying so I could sit on it without getting dirty clothes. Sadly, it rained while waiting and I needed to move undercover but there were no seats and as I said above, I have difficulty standing for a long period. I went inside and thought I could sit near the door and wait but there was no seating near the door, only on the far side of the building near the restaurant. The reception staff were busy with a long line of people and I couldn't find anyone else that I could ask for help. This is a very difficult situation for people who have additional invisible needs or just tired after a long day.