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Recensioni per InterContinental Sydney Double Bay, an IHG Hotel

5 out of 5
InterContinental Sydney Double Bay, an IHG Hotel
33 Cross Street, Double Bay, NSW

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 344 su 511 recensioni" "
Valutazione di 8 - Buono. 92 su 511 recensioni" "
Valutazione di 6 - Soddisfacente. 45 su 511 recensioni" "
Valutazione di 4 - Scarso. 17 su 511 recensioni" "
Valutazione di 2 - Terribile. 13 su 511 recensioni" "

9,4/10

Pulizia

9,0/10

Personale e servizio

9,2/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
friendly and helpful staff. Super breakfasts.
Soggiorno di 4 notti a maggio 2024

10/10 Eccellente

Alice

Soggiorno di 1 notte ad aprile 2024

8/10 Buono

sanjita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Disliked that my pets were restricted to our room only
Soggiorno di 1 notte a gennaio 2024
Risposta di InterContinental Sydney Double Bay , il giorno 17 mar 2024
Dear Sanjita,Thank you for sharing your feedback on our pet policy. We understand your concerns about the restrictions, and we're actively reviewing our policies to ensure a better experience for all guests. Your feedback is valuable to us, and we hope to welcome you and your pets again soon.Kind Regards,Leyla Kesici Digital Marketing Manager

10/10 Eccellente

Connor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di InterContinental Sydney Double Bay , il giorno 27 feb 2024
Dear Connor, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Marcus

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazimg expereince!
Soggiorno di 2 notti a febbraio 2024
Risposta di InterContinental Sydney Double Bay , il giorno 27 feb 2024
Dear Marcus,Thank you for taking the time and leaving us a review. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Matthew

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When searching for a small bag we thought the concierge had failed to deliver with the luggage to the room, he knew exactly where it was - and still in the car.
Soggiorno di 3 notti a febbraio 2024
Risposta di InterContinental Sydney Double Bay , il giorno 27 feb 2024
Dear Matthew,Thank you for taking the time and leaving us a review. We have passed your lovely feedback to our Concierge team. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Linda

Soggiorno di 1 notte a febbraio 2024
Risposta di InterContinental Sydney Double Bay , il giorno 27 feb 2024
Dear Linda, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Adena

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay at the hotel was outstanding. Every member of staff was courteous and professional. The hotel is kept in excellent condition with constant upkeep highly visible. The buffet breakfast is amazing and has so much variety. My room was neat and beautiful. Would highly recommend this hotel.
Soggiorno di 7 notti a gennaio 2024
Risposta di InterContinental Sydney Double Bay , il giorno 8 feb 2024
Dear Adena,Thank you for sharing your experience. We're thrilled to hear you found our staff courteous, our hotel well-maintained, and the buffet breakfast amazing. It's fantastic that you enjoyed the neat and beautiful room. We appreciate your recommendation and look forward to welcoming you back.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Sofie Viskinge Kølving

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di InterContinental Sydney Double Bay , il giorno 27 feb 2024
Dear Sofie,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Toru

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di InterContinental Sydney Double Bay , il giorno 27 feb 2024
Dear Toru, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

SUNGWAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di InterContinental Sydney Double Bay , il giorno 22 gen 2024
Dear Sungwan,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Rony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 14 notti a dicembre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 28 dic 2023
Dear Rony,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, beautiful rooms, pool is excellent.
Soggiorno di 3 notti a dicembre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 28 dic 2023
Dear Elizabeth,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Lisa-Marie

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What a beautiful hotel! A great alternative to staying in the CBD for a Sydney experience. Very impressive customer service and lovely, welcoming and personable staff. HIGHLY recommended.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Susanne

Risposta di InterContinental Sydney Double Bay , il giorno 27 feb 2024
Dear Susanne, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Alexandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice staff. Big room. Clean and efficient.
Soggiorno di 1 notte a dicembre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 22 dic 2023
Dear Alexandra,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed our staff, spacious rooms, and our commitment to cleanliness and efficiency. We hope to have the pleasure of welcoming you back at InterContinental Sydney Double Bay in the future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Enjoyed the hotel and service - beautiful spot in a lovely location. Would recommend.
Soggiorno di 2 notti a novembre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 22 dic 2023
Dear Guest, Thank you for choosing us and for sharing your experience! We're thrilled you enjoyed our beautiful location and service. We look forward to welcoming you back soon.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Nicole

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel - for the price $750 - breakfast should be included at least a continental breakfast. We could not lay by the pool which we were looking forward to do due to noisey children not supervised by their parents. Lovely spacious sunny courtyard room in the heart of Double Bay.
Soggiorno di 2 notti a novembre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 23 nov 2023
Dear Nicole,Thank you for your recent stay and valuable feedback. We're thrilled you enjoyed our spacious courtyard room.We apologise for the pool noise inconvenience and assure you we'll address it. We hope to welcome you back for a better experience.Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

JAMON

Soggiorno di 1 notte a novembre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 28 dic 2023
Dear Jamon,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Frank

Soggiorno di 3 notti a novembre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 28 dic 2023
Dear Frank,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 Buono

Nancy

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Location wonderful
Always a pleasant stay. Prices however were through the roof for this weekend and didn’t include parking or breakfast. Really quite high European pricing, I thought. However, we stay because the location is wonderful and peaceful with everything a very easy walk away, including beautiful Sydney Harbour. Quiet and villagey, not impersonal and super high rise like the CBD
Soggiorno di 1 notte a ottobre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 26 ott 2023
Dear Nancy, Thank you for your review. We're delighted you enjoyed our peaceful location.We apologise for any inconvenience regarding the pricing, parking, and breakfast. We appreciate your feedback and will consider it for future improvements.We hope to welcome you back for an even better experience.Kind Regards, Leyla Kesici Digital Marketing Manager

10/10 Eccellente

nadia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 26 ott 2023
Dear Nadia, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

julie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
fabulous japanese restaurant, helpful door staff and reception staff, comfortable beds
Soggiorno di 1 notte a ottobre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 13 ott 2023
Dear Julie,Thank you for your positive feedback. We're thrilled to hear you found our staff helpful and that you enjoyed our comfortable beds. We appreciate your support and hope to welcome you in the near future.

2/10 Terribile

VAL, Cronulla

Viaggio di coppia
Mi è piaciuto: Pulizia
We were happy with our stay. Concierge were great. The annoying part was a text message sent to us a few hours later accusing us that we have taken undeclared items from the mini bar after we clarified this during check out that we have not taken anything and want to charge directly to the credit card that we used. This is so insulting. I want to raise awareness with other customers to ensure that this will not happen to them.
Soggiorno di 1 notte a settembre 2023
Risposta di InterContinental Sydney Double Bay , il giorno 26 set 2023
Dear Val,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our Concierge team and are pleased to hear that you had an overall positive experience.Thank you for your feedback. We apologise for any inconvenience you may have experienced. Please be assured that we take your comments seriously and will use them to improve our service. We look forward to the opportunity of welcoming you back in the near future.Kind Regards,Leyla Kesici Digital Marketing Manager

4/10 Scarso

Surinder Singh

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Old tired. Inefficient staff.
Soggiorno di 2 notti ad agosto 2023
Risposta di InterContinental Sydney Double Bay , il giorno 21 set 2023
Dear Surinder, We appreciate your feedback and apologise for any inconvenience you may have experienced during your stay. We value your review, and we will use it to improve our services. We hope to have the opportunity to provide a better experience in the future. Kind Regards, Leyla Kesici Digital Marketing Manager

8/10 Buono

Lee

Soggiorno di 1 notte ad agosto 2023
Risposta di InterContinental Sydney Double Bay , il giorno 21 set 2023
Dear Lee,Thank you for taking the time to rate us positively. We look forward to welcoming you back in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Lee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top notch hotel in a blue-blood neighbourhood.
The service was impeccable and the breakfast buffet was amazing. The neighbourhood wasn't quite as interesting as we'd hoped - a nice little beach nearby but the small shopping area looks like a place to spend obscene amounts of money on boring stuff.
Soggiorno di 1 notte a luglio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 4 ago 2023
Dear Lee,Thank you for your kind words and for recognising our commitment to providing impeccable service. We're thrilled that you enjoyed our breakfast buffet as well. Thank you for choosing us. We look forward to welcoming you back in near future. Kinde Regards,Leyla Kesici Digital Marketing Manager

10/10 Eccellente

frank

Soggiorno di 2 notti a luglio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 4 ago 2023
Dear Frank,Thank you for taking the time and rating us. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Annalynn

Soggiorno di 1 notte a luglio 2023

8/10 Buono

Anastasia

Soggiorno di 1 notte a giugno 2023
Risposta di InterContinental Sydney Double Bay , il giorno 4 ago 2023
Dear Anastasia,Thank you for taking the time and rating us. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 Buono

Grace

Soggiorno di 1 notte a marzo 2023
Risposta di InterContinental Sydney Double Bay , il giorno 4 ago 2023
Dear Grace,Thank you for taking the time and rating us. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 Buono

Libby

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was excellent. The only problem I had was my room was very cold. I went to the Reception and they advised they would have someone attend to it. When I came back later - the room was still chilly. 😩
Soggiorno di 1 notte a giugno 2023
Risposta di InterContinental Sydney Double Bay , il giorno 8 giu 2023
Dear Libby,We appreciate your feedback and apologise for the inconvenience you experienced with the temperature in your room.We hope to have the opportunity to welcome you back for a more pleasant experience in the future.Kind Regards,Leyla KesiciDigital Marketing Manager

2/10 Terribile

snehal

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I had ordered room service but only got the food after 90 min,after various calls to reception,then the phone in the room was not working so I had to go down and enquire what happened to my order,the chap says "ooh I forgot " after speaking to the duty manager I got the food within 10min!!
Soggiorno di 1 notte a maggio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 8 giu 2023
Dear Snehal,Thank you for sharing your recent experience. We sincerely apologise for the delay and communication issues you encountered during your stay. Your feedback has been taken seriously, and we have addressed the matter with our team. We hope to have the opportunity to provide you with a better experience during your next visit.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Marie

Soggiorno di 1 notte a maggio 2023

10/10 Eccellente

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Exceptional customer service
Soggiorno di 1 notte a maggio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 12 mag 2023
Dear Jessica,Thank you for taking the time to leave a review about your recent stay with us. We are delighted to hear that you had an exceptional customer service experience.We hope to have you stayed with us in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Leslie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Greeted with a glass of champagne on arrival - nice touch. Valet parking available and easy. The breakfast was excellent with a variety of choices. Staff were excellent and attentive. The roof-top was nice to sit and have drinks and some food. Only negative comment on roof-top bar was there was only 1 red choice (Pinot Noir) - no Shiraz/Cabernet availability.
Soggiorno di 1 notte a maggio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 9 mag 2023
Dear Leslie,Thank you for sharing your experience with us. We are thrilled to hear that you were happy with champagne on arrival,valet parking and with our attentive staff. We will definitely take note of your feedback regarding wine choices at our Rooftop bar. We hope to have the pleasure of welcoming you back in the near future. Regards, Leyla Kesici Digital Marketing Manager

10/10 Eccellente

Rebecca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di InterContinental Sydney Double Bay , il giorno 9 mag 2023
Dear Rebecca,Many thanks for giving us 10 out of 10. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Regards,Leyla KesiciDigital Marketing Manager

10/10 Eccellente

Salwan

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Everything was perfect. If you want to relax I highly recommend. Breakfast includet is a must
Soggiorno di 2 notti ad aprile 2023
Risposta di InterContinental Sydney Double Bay , il giorno 9 mag 2023
Dear Salwan,Many thanks for giving us 5 out of 5. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Regards,Leyla KesiciDigital Marketing Manager

8/10 Buono

Jochen

Viaggio con la famiglia
Hier zählt der Gast nichts
An der Rezeption freundliches Personal, ansonsten eine Katastrophe. Wir waren mit unserer 10-jährigen Tochter, bei Ankunft spät Abends war das dritte Bett nicht aufgebettet, da hatten wir noch Verständnis, dann haben wir für 10 Tage eine Rundreise gemacht und Gepäck dort gelassen, als wir wieder kamen, sagte man uns, sie haben kein drittes Bett aufgestellt, sie wußten ja nicht wie alt das Kind war. Kein Interesse am Gast, dies ist ein Beispiel und das zog sich durch alle Bereiche. Wenn wir nach Sydney, kommen dort nie wieder.
Soggiorno di 4 notti a marzo 2023

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A quality stay is a great area of Sydney with easy access to the city via a short ferry ride. Very enjoyable stay, great roof top pool and the breakfast was delicious.
Soggiorno di 7 notti a febbraio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 13 feb 2023
Dear Mark,Thank you for taking the time to share your review. I am pleased that you were impressed with our location,rooftop pool and the breakfast. We hope to have you stay with us in the near future. Regards, Leyla Kesici Digital Marketing Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Overall the Hotel is great and I would recommend it , but the air conditioning in our room was not working correctly plus the pool area is very small and not managed so it’s impossible to get a seat by the pool in the weekend as no towels are removed from seats that are not currently being used .,
Soggiorno di 5 notti a febbraio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 13 feb 2023
Dear Guest,Thank you for taking the time to share your review. I am pleased that you were impressed with our hotel and you would recommend us to others. As a luxury hotel, we pride ourselves on the service we deliver and your experience with food does not reflect the usual high standards we strive to achieve. I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback. Kind Regards, Leyla Kesici Digital Marketing Manager

2/10 Terribile

Tammy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 6 feb 2023
Dear Tammy,Thank you for taking the time to share your rating. I am sorry to see that we did not meet your expectations of service on this occasion. We do hope that we will have the opportunity to welcome you back in the future.Kind Regards,Leyla KesiciDigital Marketing Manager

4/10 Scarso

Gabrielle Amber

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My key issue is that I was charged twice for our stay and am still awaiting a refund - I booked via Expedia so pre-paid all costs in advance but the hotel also charged my credit card after we left. I had to follow up by phone and twice by email to action a refund and was told it would take 7-10 business days to process. I am still waiting… I also found it unusual that only 2 pillows were provided as standard for a double bed in our room - very unusual for a 5 star hotel to skimp on pillows but an additional 2 pillows were provided following 2 requests
Soggiorno di 3 notti a gennaio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 6 feb 2023
Dear Gabrielle,Thank you for taking the time to share your review. As a luxury hotel, we pride ourselves on the service and facilities we deliver and your experience does not reflect the usual high standards we strive to achieve. I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback.Kind Regards,Leyla Kesici

8/10 Buono

Geoff

Soggiorno di 1 notte a gennaio 2023

10/10 Eccellente

Glynis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service! The client service manager was incredible and attentive and went the extra mile to make our stay extra special.
Risposta di InterContinental Sydney Double Bay , il giorno 2 feb 2023
Dear Glynis,Thank you for taking the time to share your review. I am pleased that you were impressed with the service and our attantive staff. We hope to have you stay with us in near future. Regards, Leyla Kesici Digital Marketing Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
slight disappointment
The room condition was good, but when I lay down, I felt that there was some sand on the bed right after check-in. I wonder if the bed covers are washed and replaced every time a guest checks out.
Soggiorno di 4 notti a gennaio 2023
Risposta di InterContinental Sydney Double Bay , il giorno 2 feb 2023
Dear Guest,Thank you for taking the time to provide your feedback. We're sorry to hear that you found sand on your bed after check-in. Our housekeeping team takes great pride in ensuring that all of our rooms are clean and comfortable for our guests.We would like to assure you that all bed linens, including sheets and covers, are thoroughly washed and replaced after every guest checks out. Thank you for your review again and I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 Buono

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2022
Risposta di InterContinental Sydney Double Bay , il giorno 27 gen 2023
Dear Timothy,Thank you for your time to give us a review. We hope to welcome you back in the near future.Kind Regards,Leyla Kesici Digital Marketing Manager

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Minimal service; old hardware in spite of facelift
Guests elevators broke down four times, once we had to take the emergency stairs down to the lobby, the other time needed to take stairs from the rooftop bar to 5th floor. Grumping water pipers while shower: when showering water came out from rain shower at the same time. Water coming out of sink tap was milk white and with residue. A large walking cockroach and one small dead cockroach in our room one night. Overcharged us for a room service we didn’t order. Flying international but the receptionist booked a taxi for Domestic Terminal. Drilling and work carried out on a guest room near us on Dec 24. Construction site right next to hotel and one adjacent to hotel, fortunately not much work carried on during our 7-night stay over Christmas. Not much service and definitely not a 5 star boutique hotel. The hotel seems more like a training ground for interns and young people and there was no synergy. Not much information provided for tourists, especially for dining during Christmas period, we were not informed the hotel bar was opened for drinks and food on Christmas Day. Positive aspects: room was ready for early check in- it was clean and tidy, food and beverage was good, bell boys were helpful, polite: they always smiled and greeted guests. Justin at front desk was polite, efficient ,helped book a table at a nearby good restaurant. Margarita was the only receptionist who smiles. Buffet breakfast was good.
Soggiorno di 7 notti a dicembre 2022
Risposta di InterContinental Sydney Double Bay , il giorno 2 feb 2023
Dear Guest, Thank you for taking the time to share your review. I am pleased that you were happy with check in, buffet breakfast and efficiency of our staff. As a luxury hotel, we pride ourselves on the service we deliver and your experience does not reflect the usual high standards we strive to achieve. I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback. Kind Regards, Leyla Kesici Digital Marketing Manager

10/10 Eccellente

Peter

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very well located, easy access to CBD if needed.
Risposta di InterContinental Sydney Double Bay , il giorno 27 gen 2023
Dear Peter,Thank you for taking the time to share your review. I am pleased that you were impressed with our location. We hope to have you stay with us in near future. Regards,Leyla Kesici Digital Marketing Manager

4/10 Scarso

Julia

Non mi è piaciuto: Personale e servizio