Thanks for your comments Wei. I can see confusion. There are 200 apartments in this building. Each apartment is privately owned. All apartment owners contract with the reception company to provide concierge services to all their guests. Wei seems to wish our apartments were a hotel, but they are not, they are vacation rental apartments. Please note this is made clear in our name , Paxsafe Hyde Park Private Apartments. Any apartments used as hotel rooms within the complex only sleep 2 guests, where as our apartments sleep 5 at a much lower nightly rate. The Concierge provides Concierge services but of course not housekeeping. We manage housekeeping and guest requests. . I hope this helps Wei understand.

Thank you so much for your kind review.

Dear Graeme, Thank you for the nice review. Hope to see you in future again. Kind Regards Rupesh Poudel Paxsafe Sydney

Dear Guests , Thank you for a nice feedback and we are happy to see that you had a great stay in Sydney. Hope to see you in future again. Thank you Kind Regards Rupesh Poudel Paxsafe Sydney

Dear Guest , Thank you for your review. It was pleasure to hear that you have enjoyed your stay here with us. We do have apartment with bigger balconies , please do request it if you need one and will do our best to accommodate if it is available. Thank you for you time and we wish to see you again in future. Kind Regards Rupesh Poudel Paxsafe Sydney

Thank you so much for taking tge time to leave a possative review. It means a lot to our staff. We do hope to see you again. Best Peter Morony Paxsafe Sydney

Dear travellers, The carpet was definately well vacumed, and the kitchenette had a thoughrough cleaning by our housekeeping team. None the less we know guest feelings are what counts, and we encourage all guests to call us using the guest phone. We would not hesitate to reclean immediately to comfort the guest if required. The guest booked our most affordable apartment, perhaps a delux apartment would have made them more comfortable.

I can only apologise for this, and we take complete responsibility. The water sounds were caused by a fault with the building hydrolics on the floor above. We did call in the complex maintenance manager immediately but the repair took some time. On other occasions we would prefer to move guests to another apartment, if realising they were so uncomfortable.

Thank you for your possative review. Guests are welcome to call us on the guest phone in the apartment, and we can deliver extra essentials like tea, coffee, toilet tissue etc. Thank you. See you again.

Dear Guest, Thank you for the possative review. Not sure what caused stickiness. Appologies. Guests are always welcome to call us on the guest phone in the apartment if you need us to attend to anything. Thank you again.

Thank you for your possative review. It 8s appreciated.

Dear Guest , we are pleased to hear that you have enjoyed your stay with us. Thank you for your nice feedback. We hope to see you in future again . Kind Regards Rupesh Poudel Paxsafe Sydney

Dear Guests. We are sorry you felt the need to leave a 2 star review. Just a reminder that guests are always welcome to contact us via the guest phone in their apartment if they need our attention.

Dear Guests , Thank you for your feed back. We are glad to hear that you have enjoyed your stay with us. I have pass your comment to the owner and we are taking action on sofa bed to make it more comfortable. Hope to see you again in future. Best Regards Rupesh Poudel Paxsafe Sydney

Dear Guests , We are happy to hear that you have enjoyed your stay and our location. The furniture and decorations is the one which can be hard to satisfy each and every guests. We have checked the furniture and fittings and have maintained the ones which needed the work. Thank you for your feedback it is very valuable for us. Welcome again in future. Best Regards Rupesh Poudel Paxsafe Sydney

Thank you for taking time to leave us feedback. We have engaged our maintenance man and check the work that needed to be done in the bathroom. And yes we did re paint and refresh the bathroom as per your suggestions. We hope to see you in future again. Kind Regards Rupesh Poudel Paxsafe Sydney

It is alwats nice to know what guests are experiencing. Contact us via the guest phone in apartment if you need our help.

Dear Guests, For accuracy, if a sofa bed is listed on the property's profile, it will be ready to use. Air beds and roll in beds are only offered under special request from a guest. Lights are checked and all ok . The master light switch is by the front door . Our property is not a hotel, but rather, private apartments. All apartments have reverse cycle heating and cooling. Kitchens are fine and ready for your use. We can be contacted using the guest phone located in your apartment. Thank you.

Unfortunately, we don't know why this guest left a 1 star review so we can not give any meaningful feedback to you.

Dear Guests , Thank you for taking time to leave us a feedback. We are not a hotel , we are basically a serviced apartments and are just new in Expedia as they have started to take the vacation rentals in their platform . As our apartment is bit different than the hotel standard rooms , we charge the guests one off apartment preparation and departure cleaning fee as listed on our property profile. Our guests can always request a daily housekeeping if they require for a small fee. We have fixed the balcony door lock . I hope you have enjoyed your stay here in Sydney and we hope to see you in future again. Thank you Paxsafe Sydney

Apologies as we would not expect that either. In any event, some weeks ago we employed a new housekeeping team, and all apartments receive a 3 hour deap clean prior to occupancy. If guests need our furthervattention please use the guest phone located in the apartment.

Dear guests, when you book with us , the photographs in the property profile are always of the exact apartment you are booking, so please check them. We ensure all cleaning and maintenance is spot on oerfect , but we do mention that this is long standing popular building.

Dear Guests, we appreciate all accurate feed back. In this case , cancellation details are carefully noted on the property profile. The cleaning fee is a Sydney standard, and is also noted on the property profile. Concierge service at the front desk is 24x7. Guests are also welcome to contact us using the guest phone in apartment if ever extra service is required. We suggest this review should not be relied upon.

Dear Guests. This review should not really be relied upon as it is quite misleading. For guest convenience, we do invite guests to drop luggage in apartments, up to 4 hours before the official check in time, so they are free to walk in Hyde Park, or have a coffee in the restaurant . Importantly, We always ask guests to understand that when dropping bags , housekeeping preparations will not yet be completed. We do contact guests as soon as housekeeping is complete and everything is perfectly ready. This process pleases most guests.