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Recensioni per Crowne Plaza Syracuse, an IHG Hotel

3.5 out of 5
Crowne Plaza Syracuse, an IHG Hotel
701 E Genesee Street, Syracuse, NY

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 388 su 1001 recensioni" "
Valutazione di 8 - Buono. 268 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 166 su 1001 recensioni" "
Valutazione di 4 - Scarso. 106 su 1001 recensioni" "
Valutazione di 2 - Terribile. 73 su 1001 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Phil

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The Good: Hotel and room were clean. Can't say enough about the staff. They were extremely friendly. Room was a bit small but did the job. I would recommend staying there. Only thing you need to be aware of is that is located right near Interstate 81 and heard loads of traffic all night. Not sure if all rooms are like this, but ours was.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Thomas

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Staff friendly. Pet friendly which is nice, except someone left their dog in the room and it barked for hours. Check in slow, but they were short staffed. Staffing also an issue with dining. Rooms could use a refresh for price point
Soggiorno di 1 notte ad aprile 2024
Risposta di Crowne Plaza Staff, il giorno 18 apr 2024
Thank you for the review. We appreciate the feedback to help us improve.

6/10 Soddisfacente

UNA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not prepared for a house turn over of 200 guests leaving and 200 arriving. Not prepared for the total eclipse although the event was not a surprise. The few experienced staff members were not able to compensate for the weaker members. The kitchen was the strong point. The front of the house staff did not work as a team. The managers were not able to delegate responsibility and tasks. The guests were left with no clear directions and wandered aimlessly around the hotel, waiting to be checked in. The experienced staff worked hard. The inexperienced did nothing , Literally leaning against walls in plain sight of frustrated guests.
Soggiorno di 2 notti ad aprile 2024
Risposta di Crowne Plaza Staff, il giorno 18 apr 2024
Thank you for the review and feedback. Our hotel and staff worked as diligently as possible to accommodate all guests. We are always striving to learn and grow to better improve our guest experiences.

2/10 Terribile

MJ, Herndon

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
We booked our stay months in advance for the 2024 eclipse. We waited 4 1/2 hours for our room. Checking in initially, we were then told that we would be put onto a queue and that they would let us know when our room was ready. They never let us know anything and upon returning to the property, 4 1/2 hours later, we did have rooms. The fact that this property was not prepared for the crowds that had been predicted for many, many months is a disgrace. The property manager was nowhere to be seen, the housekeeping staff was overwhelmed when there should’ve been more staff on duty, and only two people were at the front desk. The front desk person had the nerve to say, “we had a full house last night. Those rooms were booked before the eclipse was predicted” - the most ridiculous statement I’ve ever heard, we all know that the eclipses are predicted decades in advance. Shame on this property for its lack of foresight and attention to its customers. On top of all of that, in the morning, I was expected to pay $2.75 for a coffee. No concessions were made in light of the check-in fiasco. I will never stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Crowne Plaza Staff, il giorno 18 apr 2024
Thank you for the feedback, we appreciate your insights and apologize for the disappointment you experience. We are working to improve our overall guest experience!

10/10 Eccellente

Luis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay! You get for what you pay for, if you’re in town for 1-3 days, I recommend this hotel for the best value for your dollar. It’s clean and the room is spacious. Restaurants are a short Uber ride away unless you don’t mind a 15-25 min walk into the heart of downtown.
Soggiorno di 1 notte ad aprile 2024
Risposta di Crowne Plaza Staff, il giorno 18 apr 2024
Thank you for the positive review! We are happy to hear you enjoyed your stay!

10/10 Eccellente

Angel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
👍👍
Soggiorno di 1 notte ad aprile 2024
Risposta di Crowne Plaza Staff, il giorno 9 apr 2024
Thank you for the positive review! We are happy you enjoyed your stay!

2/10 Terribile

Lindsay

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There was a 20 minute line when I arrived at 7 pm and upon reaching the front of the line, they told me the room wasn’t ready even though checkin was hours earlier and I couldn’t get in my room til almost 9 pm after spending a fortune on it because of price gouging for the eclipse. Then I get in the room and it’s not clean, the blackout curtains don’t close all the way and it’s very noisy both inside and out. The area is not safe, either.
Soggiorno di 1 notte ad aprile 2024
Risposta di Crowne Plaza Staff, il giorno 9 apr 2024
Thank you for your feedback, we apologize for the experience you had during your check in process. It is always our goal to assist our guests in a timely manner, and we appreciate all guests understanding during a sold out night as our staff diligently worked to accommodate guests!

8/10 Buono

Joonmo

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
What stood out about our stay was the staff. The check in and check out process was seamless. The staff was smiling and was very helpful. The beds were comfortable and the rooms had enough space to put all of our things. The only thing that was a problem was that the fourth floor smelled like trash and the elevators can be a little cleaner.
Soggiorno di 1 notte ad aprile 2024
Risposta di Crowne Plaza Staff, il giorno 9 apr 2024
Thank you for the feedback. We are so happy to hear you had a positive experience with our staff! It is always our goal to make our guests feel comfortable and welcome!

8/10 Buono

Kelley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had to pay 16$ USD to park in their garage, with no other parking options nearby. This was disappointing.
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Staff, il giorno 9 apr 2024
Thank you for the feedback. We apologize for your disappointment with our parking garage. We are a downtown location, which does limit parking. We do hope you enjoyed the other aspects of your stay with us!

4/10 Scarso

Lori

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Staff, il giorno 18 apr 2024
Thank you for the review on your stay.

10/10 Eccellente

Lyndsie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quick courteous help. The property drive way is under going renovation
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Staff, il giorno 9 apr 2024
Thank you for your feedback!

8/10 Buono

jay

Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Staff, il giorno 18 apr 2024
Thank you for the feedback, we are glad you enjoyed your stay!

10/10 Eccellente

Robert

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It located right next to Interstates 81 and 690. Blackout curtains did not close completely. But the staff was great! the free shuttle to the local area was great. The restaurant dinners were huge and delicious.
Soggiorno di 2 notti a marzo 2024
Risposta di Crowne Plaza Staff, il giorno 9 apr 2024
Thank you for the feedback, we are happy to hear you enjoyed your stay and meal!

4/10 Scarso

Maria

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Liam checked us in - His enthusiasm and smile were a wonderful welcome. Got to the room and were knocked off our feet by a strong marijuana smell - I mean BAD. I think it was coming from the room next door. Didn't complain - we're here for one night. Disappointed overall in the room. Very noisy - both from the hall and the outdoors. Strange configuration. Bathroom is poorly lit. Shower goes all over the floor due to the half wall. Probably will not stay here next visit.
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Staff, il giorno 9 apr 2024
Thank you for your feedback and we are sorry to hear you did not enjoy your stay. It is always our goal to provide an excellent experience for all guests. We will use this feedback to continue to improve.

8/10 Buono

Anthony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
I liked the view out of my window.
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Staff, il giorno 9 apr 2024
We are happy you enjoyed your stay!

8/10 Buono

Lisa, Canton

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Positives: Liam at check in was really nice and friendly. Room was clean. Negatives: safe didn’t work. Blackout curtains were on a track that did not close all the way but the shear curtains were—light from the city and the morning couldn’t be blocked out—REALLY dumb! Hotel room doors were really loud when they would swing shut and frequently woke me up.
Soggiorno di 1 notte a marzo 2024
Risposta di Crowne Plaza Staff, il giorno 9 apr 2024
Thank you for your feedback to help us improve out guest experience!

10/10 Eccellente

Paul, Lawrenceville

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good business hotel. Great staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Max, il giorno 6 feb 2024
Hello,Thanks for the 5 STAR REVIEW! We're glad you were happy with your stay, and we hope to see you again soon. - Max

10/10 Eccellente

Mike

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient to downtown area
Soggiorno di 3 notti a gennaio 2024
Risposta di Max, il giorno 26 gen 2024
Thank You for the 5 STAR REVIEW! We're glad you enjoyed your stay, and hope to see you again soon! - Max

6/10 Soddisfacente

Corinna

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Max , il giorno 17 gen 2024
Thanks for the review! We hope to see you again soon. - Max

6/10 Soddisfacente

Nancy

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
There was a refrigerator in the room with no ice or water in it the only access to the bottled water was in the lobby and this was never mentioned on check in also my sister was locked out of her room by the electronic key and was unable to get in for about an hour
Soggiorno di 1 notte a novembre 2023
Risposta di Max , il giorno 29 dic 2023
Hello,Were sorry for the issues you had. We hope you will give us another chance to serve you better in the future. - Max

8/10 Buono

Satya

Soggiorno di 1 notte a dicembre 2023
Risposta di Max , il giorno 17 gen 2024
Thank you for the review! We hope to see you again when traveling to Syracuse. - Max

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 1 notte a dicembre 2023
Risposta di Max , il giorno 18 dic 2023
Thanks for the review! Were glad you enjoyed your stay with us, and hope to see you again soon. - Max

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Max, il giorno 17 dic 2023
Thanks for the 5 STAR REVIEW! We're glad you enjoyed your stay, and hope you will return soon. - Max

6/10 Soddisfacente

Sarah

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a dicembre 2023
Risposta di Max, il giorno 12 dic 2023
Hello,Thanks for providing feedback regarding your stay at Crowne Plaza Syracuse. We hope to see you again soon! - Max

8/10 Buono

Michael

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Love Staying Here BUT there are Drawbacks!
Always like staying here when we go to Syracuse! The good things are the size of the rooms and love the shower. The cons this time is check-in took longer than expected! What should have been 5-10 minutes turned into 25 minutes. They couldn’t get the computer systems to work. Once, I got my key, my reservation said king bed but was given a double. When I first started stay here, the parking was free! Now, it’s $15. Hate paying for the parking because it used to be free!
Soggiorno di 1 notte a dicembre 2023
Risposta di Max , il giorno 10 dic 2023
Hello,Thanks for the feedback about your check in experience. We will use this a teachable moment with our staff. We hope you will give us a chance to serve you better in the future. - Max

10/10 Eccellente

Ruben

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Max , il giorno 7 dic 2023
Thanks for the review! We appreciate the feedback, and hope to see you again soon! - Max

10/10 Eccellente

xingcen

Soggiorno di 1 notte a novembre 2023
Risposta di Max, il giorno 7 dic 2023
Thanks for the review! We appreciate the feedback, and hope to see you again soon! - Max

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Max, il giorno 14 nov 2023
Thanks for the review! We appreicate the feedback, and look forward to your return! - Max

4/10 Scarso

Megan

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Not a first choice or even third choice pick
Upon check in went to the room .. I booked two king rooms they gave us two (very small “queen” rooms - after providing proof I booked king they switch us..only to go into a bed frame that was broke - then the four buses pulled up full of kids - zero sleep because the kids were slamming the doors until 2 am ( not hotels fault ) over all not sure I’d book there again based on the beds were extremely uncomfortable and the highway noise / sirens all night long made it bad
Bed frame was broke ,
Soggiorno di 1 notte a ottobre 2023
Risposta di Max, il giorno 12 nov 2023
Hello Megan,Thank you for your honest feedback. We look forward to the opportunity of correcting these areas of improvement and welcome you back at a future date.

10/10 Eccellente

Joe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Miss step on my 3rd party booking. Willam front desk associate was extremely helpful in resolving booking errors to a favorable resolve.
Soggiorno di 1 notte a ottobre 2023
Risposta di Max, il giorno 12 nov 2023
Hello Joe,Thanks for the positive feedback regardign our Front Desk Staff. We appreciate it, and hope to see you again soon. - Max

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Meh
This hotel is the bare minimum. Nothing more, nothing less. Because the hotel is shaped like an octagon, the rooms are very cramped. Amenities are lacking, and it lacks basic expected necessities of any hotel. Although we were able to sleep well and wake up feeling rested, that was the only good of spending the night here. The highway literally next door makes it sound like a war zone outside. Although this place wasn't the worst, I won't be staying here again.
Soggiorno di 2 notti a ottobre 2023
Risposta di Max, il giorno 12 nov 2023
Hello,Thanks for the feedback. We apologize for the issues you had during your stay, and hope you will give us anothe rchance to serve you better in the future. - Max

4/10 Scarso

Leslie

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
This hotel has shiny pics on the website but it was honestly a bit like a refurbished low-end motel that got some half-assed renos. It wasn't dirty per se, but just looked like shoddy work and smelled a bit weird. The elevators are bizarre and the rooms are ok, but not great. You can hardly get in the bathroom because of the weird angles of the place and I couldn't even do my make-up, the lights in the area by the sink are so dim. We tried to have breakfast one morning and there was one person to deal with all of the people an dshe was clearly frazzled and upset. We waited 25 min to be acknowledged and then left. I would never go back!
Soggiorno di 4 notti a ottobre 2023
Risposta di Max, il giorno 12 nov 2023
Hi Leslie,Thank you for your honest feedback. We look forward to the opportunity of correcting these areas of improvement and welcome you back at a future date.

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Max, il giorno 12 nov 2023
Hi David,Thanks for the review! We hope to see you again soon! - Max

8/10 Buono

Carl

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Thy should be able to accommodate guess when trying it o order drinks and it’s packed and they want stay open to serve them !
Soggiorno di 2 notti a settembre 2023
Risposta di Max, il giorno 12 nov 2023
Hi Carl,Thanks for the review! We hope to see you again soon - Max

6/10 Soddisfacente

Richard

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Just OK
Checkin was a little confused, no place to leave your luggage. Rooms are clean but very small, shower area is guite small. Location is good. Bar is OK.
Soggiorno di 2 notti a settembre 2023
Risposta di Max, il giorno 27 set 2023
Hello,Thank you for the feedback! We hope to see you again when traveling to Syracuse. - Max

4/10 Scarso

maria

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Inexperienced staff
Soggiorno di 1 notte a settembre 2023
Risposta di Max, il giorno 27 set 2023
Hello, We're sorry for the issues you had during your stay. We hope you will give us a chance to serve you better in the future. - Max

6/10 Soddisfacente

Zoe

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Upon getting into the room, I noticed we only had two bath towels…no hand towels or wash cloths. I called and they said the washer and dryer were not operational, and they would bring towels as soon as possible. Never arrived. No free bottled water offered (standard amenity at most hotels these days). Bathroom configuration is awkward. Hairdryer seemed to be from 1978…it made a lot of noise but not a lot of airflow. I wish for the money I paid for a night in Syracuse that the experience would be better. Check out staff was nice and pleasant.
Soggiorno di 1 notte a settembre 2023
Risposta di Max, il giorno 27 set 2023
Hello,We apologize for the issues you had during your stay with us. We hope you will give a chance to serve you better not he future. - Max

2/10 Terribile

iLyas

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Bad Experience
Cleanliness was bad. Kind of mold and smoke smell.
Soggiorno di 1 notte a settembre 2023
Risposta di Max, il giorno 12 nov 2023
Hi iLyasWe're sorry for the issues you had during your stay. We hope you will give us a chance to serve you better in the future. - Max

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It is a little bit noisy since it’s right off the interstate. It’s one of the modern bathrooms without a shower door. The water from the shower goes out onto the bathroom floor. Never thought that was a good idea.
Soggiorno di 1 notte a settembre 2023
Risposta di Max, il giorno 18 set 2023
Hi Andrew,Thanks for the 5 Star Review! We appreciate the feedback, and hope to see you again when returning to Syracuse. - Max

2/10 Terribile

Caci

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Max, il giorno 18 set 2023
Hi Caci,We're sorry for the issues you had during your stay. We hope you will give us a chance to serve you better in the future. - Max

2/10 Terribile

Tatyana

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Scammers!
Soggiorno di 3 notti ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Hi Tatyana,We're sorry for the issues you had during your stay - Max

6/10 Soddisfacente

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Near campus
Near campus but building and rooms are weird layout. Does have a hotel bar and restaurant.
Soggiorno di 1 notte ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Hello,Thanks for the review! We hope to see you again in the future - Max

6/10 Soddisfacente

Yunah

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Thanks for the Review! We hope to see you again in the future! - Max

10/10 Eccellente

Gina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Hello,Thank for the 5 STAR REVIEW! We're glad you were please with your stay, and hope to see you again in the future - Max

10/10 Eccellente

Al

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I left the shirt in the closet, called the next day and followed up for a week and I never got my shirt back
Soggiorno di 1 notte ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Hello,Upon review we did not find anything in your room. We do hope that we will see you again in the future. - Max

4/10 Scarso

JOSE

Non mi è piaciuto: Pulizia
Room was a bit dirty I found toilet paper behind the bed and q tips and I gues the stuff doesn’t clean very well because I found things form the previous people that stood there
Soggiorno di 2 notti ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Hello,We're sorry for the issues you had regarding your room cleanliness. We apologize, and hope you will give us a chance to serve you better in the future. - Max

4/10 Scarso

kirsten

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Hello,We apologize for the issues you had during your stay with us. We hope you will give a chance to serve you better not he future. - Max

4/10 Scarso

Mariko

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Poor
Soggiorno di 3 notti ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Hello,We apologize for the issues you had during your stay with us. We hope you will give a chance to serve you better not he future. - Max

10/10 Eccellente

Ian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We want to call out the manager of your breakfast room (I believe her name was Tiffany). She was incredibly accommodating on both days of our stay ...especially on the day of our departure! We are soccer fans and the women's World Cup final was playing and we didn't want to miss the last 20 minutes while having breakfast and waiting for the courtesy bus. She set us up in the lounge and got the TV working and served us coffee and juice while we watched the end of the game ....and did it with a good spirit made our trip and will stay again when visiting our son in SYR University
Soggiorno di 3 notti ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Hi Ian,Thanks for the 5 Star REVIEW! We're glad that we were able to provide you with a wonderful experience during your visit to Syracuse. We hope we will see you again in the future - Max

4/10 Scarso

Harry

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
25-50 people checking in at once. Complete chaos. Did not get housekeeping for 2 days straight. Some incompetent and rude staff (some were nice). Lots of details for every complaint listed here. No hot water in shower. No communication Re this! Nasty furnishings with tears and old/ugly surface wear. Hardly any soap, and bed unmade when it is supposed to be, towels thrown in the room, not put away.
Soggiorno di 4 notti ad agosto 2023
Risposta di Max, il giorno 18 set 2023
Hello,We apologize for the issues you had during your stay with us. We hope you will give a chance to serve you better in the future. - Max