Esterni

Recensioni per Best Western NSU Inn

2.5 out of 5
Best Western NSU Inn
101 Reasor Street, Tahlequah, OK

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 116 su 197 recensioni" "
Valutazione di 8 - Buono. 46 su 197 recensioni" "
Valutazione di 6 - Soddisfacente. 21 su 197 recensioni" "
Valutazione di 4 - Scarso. 10 su 197 recensioni" "
Valutazione di 2 - Terribile. 4 su 197 recensioni" "

9,0/10

Pulizia

9,2/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Stephanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff!
Soggiorno di 5 notti ad aprile 2024

6/10 Soddisfacente

Marc Evan

Mi è piaciuto: Pulizia, personale e servizio, servizi
My room was the very first one on the ground floor next to laundry and service areas. It was noisy with lots of traffic in my room area. The room was handicapped equipped. I am not handicapped and it should have been reserved for an individual that needed it
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Care Team, il giorno 3 apr 2024
Dear Marc, thank you for sharing your recent experience with us. We apologize for any inconvenience caused by the noise and location of your room. Your feedback regarding the room allocation has been duly noted, and we regret any oversight in this matter. Our team strives to accommodate all guest preferences to the best of our ability, and we apologize if this was not reflected during your stay. Please be assured that we will review our room allocation procedures to prevent similar issues in the future. We value your patronage and hope to have the opportunity to provide you with a more comfortable stay on your next visit.Best Regards,Customer Care Team

10/10 Eccellente

Mia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful place to stay. Very clean and comfortable room.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Care Team, il giorno 6 feb 2024
Dear Mia, thank you for your kind words! We're thrilled to hear that you found our hotel to be a wonderful place to stay and that your room met your expectations in terms of cleanliness and comfort. Our team works hard to provide a positive experience for our guests, and your feedback is greatly appreciated. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best Regards,Customer Care Team

10/10 Eccellente

Patricia, Edmond

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Nice hotel.
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Experience Team, il giorno 31 gen 2024
Dear Patricia, thank you for your concise feedback! We're pleased to hear that you found our hotel nice. Your satisfaction is important to us, and we appreciate your positive comment. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know. We value your patronage and look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing our hotel!Best Regards,Customer Care Team

10/10 Eccellente

Susie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is convenient to my family I visited Clean and friendly staff.
Soggiorno di 3 notti a novembre 2023
Risposta di Customer Care Team, il giorno 29 gen 2024
Dear Susie, thank you for taking the time to share your feedback with us. We appreciate both your compliments and concerns as they help us continually improve our services. We apologize for any inconvenience you experienced during your stay, and we are committed to handling each issue raised. For those who encountered cleanliness issues, we assure you that we have taken immediate steps to rectify these and maintain higher standards going forward. Additionally, for guests who mentioned noise disturbances or discomfort, we are implementing measures to enhance soundproofing and provide more comfortable accommodations. Your satisfaction is paramount to us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Best Regards,Customer Care Team

8/10 Buono

Karla

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Cl an and convenient
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Care Team, il giorno 29 gen 2024
Dear Karla, thank you for your positive feedback! We're delighted to hear that you found our hotel clean and convenient during your stay. Providing a comfortable and hassle-free experience for our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to further enhance your experience or if you have any specific suggestions for improvement, please feel free to let us know. We appreciate your patronage and look forward to welcoming you back on your next visit.Best Regards,Customer Care Team

6/10 Soddisfacente

Slayter

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Care Team, il giorno 29 gen 2024
Dear guest, thank you for taking the time to share your feedback. We're disappointed to hear that your experience did not meet your expectations regarding our staff and service, as well as our property conditions and facilities. Please accept our sincere apologies for any shortcomings you encountered during your stay. We strive to provide exceptional service and maintain our facilities to the highest standards, and we regret that we fell short in your case. Your feedback is valuable to us, and we will handle these concerns internally to ensure improvements are made. We hope to have the opportunity to welcome you back in the future and provide you with the excellent experience you deserve.Best Regards,Customer Care Team

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Care Team, il giorno 23 gen 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Buono

Tina

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Care Team, il giorno 13 feb 2024
Dear Tina, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Customer Care Team

10/10 Eccellente

Kathryn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Care Team, il giorno 9 feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Eccellente

Joshua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay

6/10 Soddisfacente

Yarizma

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 5 notti a dicembre 2023
Risposta di Customer Care Team, il giorno 30 dic 2023
Dear Yarizma, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

10/10 Eccellente

Lucretia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di Customer Care Team, il giorno 6 dic 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Buono

Arturo

Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Care Team, il giorno 21 nov 2023
Dear Arturo, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Customer Care Team

10/10 Eccellente

Vera

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient location. Fairly quiet for abutting busy street
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Care Team, il giorno 17 nov 2023
Dear Vera, thank you for acknowledging our convenient location. We're glad that despite being situated near a busy street, you found the surroundings fairly quiet during your stay. Your feedback is appreciated, and we're committed to providing a comfortable and convenient experience for all our guests. If there's anything specific you'd like to suggest or if there are areas we can further improve to enhance your stay, please feel free to let us know. We value your input and hope to welcome you back for an even better experience in the future!Best Regards,Customer Care Team

4/10 Scarso

Grit

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Care Team, il giorno 1 nov 2023
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 Eccellente

Dana

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was friendly. The room was clean.
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Care Team, il giorno 26 ott 2023
Dear Dana, we're glad to hear that the staff was friendly and the room was clean during your stay. If you have any more feedback or if there's anything else you'd like to share about your experience, please feel free to do so. Your feedback can help others looking for a place to stay.Best Regards,Customer Care Team

2/10 Terribile

Shirl

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in was difficult. Had to change dates and it wasn't communicated with hotel. Very frustrating
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Care Team, il giorno 26 ott 2023
Dear Shirl, we're sorry to hear that you experienced difficulties during the check-in process, especially related to date changes that weren't communicated with the hotel. It can be frustrating when there are communication gaps between guests and the hotel staff. To avoid such issues in the future, it's a good practice to double-check your reservation and any changes directly with the hotel before your arrival. If you have any more details to share about your experience or if there's anything else we can assist you with, please feel free to let us know. Your feedback is important.Best Regards,Customer Care Team

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are friendly and very helpful. The room is clean and very comfy.
Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Care Team, il giorno 26 ott 2023
Dear Jennifer, thank you for sharing your positive feedback about the hotel's staff and the cleanliness and comfort of your room. Friendly and helpful staff can make a big difference in the overall guest experience, and it's great to hear that you had a pleasant stay. If you have any more comments or if there's anything else you'd like to share, please feel free to let us know. Your insights are valuable!Best Regards,Customer Care Team

10/10 Eccellente

Grit

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Das Einzige, was nicht gut war, dass Plastegeschirr zum Frühstück
Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Care Team, il giorno 24 ott 2023
Dear Grit, we appreciate your feedback and are glad to hear that your stay was generally good. Thank you for bringing up your concern about the plastic dishes used for breakfast. We understand the importance of sustainability and guest satisfaction, and we'll take your feedback into consideration as we review our breakfast service. Our goal is to continually improve our guest experience, and your input helps us in that process. If you have any further suggestions or concerns, please feel free to share them with us. We hope to welcome you back on a future visit, and we'll strive to make your stay even more enjoyable.Best Regards,Customer Care Team

6/10 Soddisfacente

Steven

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The paper-thin walls did very little to abate the noise from people stomping around on the floor above us at all hours of the night. While not necessarily the fault of the hotel, there were a group of younger kids going from room to room late at night pounding on the doors and running away.
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Care Team, il giorno 24 ott 2023
Dear Steven, thank you for sharing your experience, and we appreciate your feedback. We're sorry to hear that your stay was negatively impacted by the noise from other guests. We understand the importance of providing a quiet and comfortable environment for our guests, and we apologize for the disturbances you encountered. We will take your comments into account as we continue to improve our services. If you have any other feedback or concerns, please don't hesitate to share them with us. We value your input and strive to make each guest's stay as pleasant as possible.We hope you will consider staying with us again in the future, and we'll do our best to ensure you have a more peaceful and enjoyable experience.Best Regards,Customer Care Team

6/10 Soddisfacente

Sara

Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Care Team, il giorno 24 ott 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Eccellente

Diana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a very nice location and very clean
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Care Team, il giorno 17 ott 2023
Dear Diana, we're delighted to hear that you enjoyed the location and found it very clean. We aim to provide a pleasant experience for our guests, and your feedback is appreciated. If you have any more comments or suggestions in the future, please feel free to share. We hope to have the opportunity to host you again.Best Regards,Customer Care Team

10/10 Eccellente

Pamela

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
One of the nicest BestWesterns I have ever stayed in !
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Care Team, il giorno 4 ott 2023
Dear Pamela, we greatly appreciate your positive feedback and are delighted to hear that your recent stay at our Best Western exceeded your expectations. It's wonderful to know that you found our hotel to be one of the nicest Best Westerns you've ever experienced. Your satisfaction is our top priority, and we're glad to have provided you with an excellent stay. We hope you had a memorable time during your visit, and we look forward to welcoming you back whenever your travels bring you to our area. If you have any further comments or suggestions, please don't hesitate to share them. Your feedback helps us continually improve our services.Best Regards,Customer Care Team

8/10 Buono

Jeffrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a settembre 2023
Risposta di Customer Care Team, il giorno 2 ott 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Soddisfacente

Elizabeth

Viaggio di coppia
Good location (near stores).
Soggiorno di 3 notti a settembre 2023
Risposta di Customer Care Team, il giorno 28 set 2023
Dear Elizabeth, we're glad to know you found our location convenient during your stay. If you have any further feedback or if there's anything else we can do to improve your experience, please don't hesitate to let us know. Your input is important to us, and we appreciate your stay.Best Regards,Customer Care Team

8/10 Buono

Lindsey

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Did the job. Nothing fancy, but it was clean.
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Care Team, il giorno 25 set 2023
Dear Lindsey, we appreciate your feedback and are glad to hear that you found our accommodations clean and satisfactory for your needs. If you have any suggestions on how we can make your future stays more enjoyable, please feel free to share them with us. We look forward to welcoming you back in the future.Best Regards,Customer Care Team

10/10 Eccellente

Bobby

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I would stay here again
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Care Team, il giorno 19 set 2023
Dear Bobby, thank you for your concise feedback. We're pleased to hear that you would choose to stay with us again. Providing a positive experience for our guests is our top priority, and we look forward to welcoming you back in the future. If you have any specific preferences or requests for your next stay, please feel free to let us know. We're here to ensure that your future visits are just as enjoyable as this one. Once again, thank you for your feedback, and we can't wait to host you again.Best Regards,Customer Care Team

4/10 Scarso

Modesto

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I am having a hard time thinking of something positive to say. I am just going to list all the issues we encountered. **Safety and security— we have seen people living in their car in the north side of the building. When we arrived back to the room there were some men drinking beers from their truck and threw the cans on the ground. It looked like (out of town workers ) as guests. The door bold to the room is very loose. You could the door shake from vibrations and when you pull on the handle there is about a 1 1/2 inch play between the door jam and lock. ** cleanliness of the room and front desk area. Our room was not up to standard. The bathroom floor, outside of microwave, refrigerator, were dirty. There was one towel, one washcloth ( which was wadded up in some kind of ball ) and one hand towel. One set for each of us. That was it. The towels were rough really rough ugly and worn. I did go to the front desk and asked for a couple more which I did receive. There is an ugly broken down ice machine on the first floor where we were staying. **hallway floor looked like it had not been vacuumed leading to our room. *** customer service— the morning breakfast was ok, but the two employees were more concerned about making breakfast for the other employees. They did not do a good job keeping food stocked. They just didn’t seem to care. They were not friendly at all. I will stop from here. This was a very bad experience for us.
Soggiorno di 2 notti a settembre 2023
Risposta di Customer Care Team, il giorno 13 set 2023
Dear guest, we apologize for the numerous issues you encountered during your stay. Your feedback is important, and we will deal with these concerns to improve our services and facilities. We hope you might consider giving us another chance in the future. Thank you for sharing your experience.Best Regards,Customer Care Team

10/10 Eccellente

Debbie

Soggiorno di 1 notte a settembre 2023
Risposta di Customer Care Team, il giorno 2 ott 2023
Dear Debbie, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 Eccellente

Nicholas

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property, great location for traveling work
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Care Team, il giorno 12 set 2023
Dear Nicholas, thank you for your feedback! We're pleased to hear that you found our property nice and well-located for your work-related travels. If you have any more comments or if there's anything specific you enjoyed about your visit, please feel free to share. We're here to assist you with any questions or feedback you may have, and we hope to have the pleasure of hosting you again in the future!Best Regards,Customer Care Team

8/10 Buono

Mary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Care Team, il giorno 2 set 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Eccellente

Chris, Guthrie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Neil

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed one night in early August 2023, and found the room and hotel clean and comfortable. An impressive plus was that the hotel has a free car charger, and I charged my plug-in hybrid before we headed out the next day.
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Care Team, il giorno 15 ago 2023
Dear Neil, we're delighted to hear that you had a pleasant stay with us in August 2023. It's great that you found the room and hotel to be clean and comfortable, and we're glad you were able to take advantage of our free car charger for your plug-in hybrid. Providing convenient amenities like this is important to us, and we're happy it added value to your stay. Should your travels bring you back to the area, we'd be thrilled to welcome you again.Best Regards,Customer Care Team

10/10 Eccellente

Donald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel and Breakfast
The front desk gentleman was so helpful and nice......a complete asset to the company The whole property is in great shape...you can tell it's recently remodeled (the smell of fresh paint is a little strong) only downside is the tub was a little moldy and not in great shape The breakfast was above expectations....fresh waffles and everything else was excellent
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Care Team, il giorno 15 ago 2023
Dear Donald, thank you for sharing your positive experience with us. We're thrilled to hear that you received excellent customer service from our front desk staff and enjoyed the recently remodeled property. We appreciate your feedback regarding the tub and will address that concern promptly. It's wonderful that our breakfast offerings exceeded your expectations, especially the fresh waffles. We hope you'll consider staying with us again in the future, and we'll strive to ensure your next visit is even more enjoyable.Best Regards,Customer Care Team

6/10 Soddisfacente

Carla

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Care Team, il giorno 10 ago 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terribile

burt

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Trash in my room from night before. Elevators did not work sink clogged. Would not recommend this property. Was told a manager would reach out to me but nothing.
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Care Team, il giorno 8 ago 2023
Dear Burt, we apologize for the disappointing experience you had during your stay. This is not the level of service and quality we aim to provide to our guests. Your concerns regarding cleanliness, facilities, and staff service have been noted, and we will take immediate steps to address these issues and prevent similar incidents from occurring in the future. We apologize for the inconvenience you faced, and we are committed to improving our services. We appreciate your feedback and will use it to make necessary improvements. If you have not yet been contacted by a manager, please reach out to our team directly so we can address your concerns and ensure a resolution. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

4/10 Scarso

Stephen, McAlester

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
3rd floor room and no elevator
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Care Team, il giorno 7 ago 2023
Dear Stephen, we apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the lack of an elevator and will take it into consideration as we continue to improve our facilities. Thank you for sharing your thoughts.Best Regards,Customer Care Team

4/10 Scarso

Shelley, Tom Bean

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Bathroom towels were like sand paper. TV remote would not change channels but the volume worked so it wasn’t the batteries. We stayed 2 nights and bed was not made for day 2 by house keeping. Breakfast was not good. Waffle machine old and everything stuck to it even with lots of oil. For the quality this hotel charges way too much.
Soggiorno di 2 notti a luglio 2023
Risposta di Customer Care Team, il giorno 4 ago 2023
Dear Shelley, thank you for sharing your feedback about your recent stay with us. We're truly sorry to hear that your experience fell short of your expectations. Your comments regarding the bathroom towels, TV remote, housekeeping, and breakfast have been noted, and we apologize for any inconvenience you faced. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we didn't meet those expectations during your visit. Please know that we take your feedback seriously and will use it to make necessary improvements to enhance our guest experience. If your travels bring you back to the area, we would welcome the opportunity to provide you with a better stay and address the issues you mentioned. Thank you for your valuable input.Best Regards,Customer Care Team

10/10 Eccellente

Candice

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel!
Stay was great! The hotel was very clean and accommodating. The staff was very kind and helpful to us.
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Care Team, il giorno 31 lug 2023
Dear Candice, we're thrilled to hear that you had a great stay at our hotel! Providing a clean and accommodating environment for our guests is essential, and we're delighted that you found our hotel to be very clean and accommodating. Our team is dedicated to providing excellent service, and we're pleased that you had a positive experience with our kind and helpful staff. Ensuring your comfort and satisfaction is our top priority, and we're glad we could assist you during your stay. If there's anything specific you'd like for your future stays or if you have any other preferences or requests, please don't hesitate to let us know. We're here to ensure that each visit is just as wonderful as this one. Thank you for choosing our hotel, and we appreciate your kind feedback. We look forward to the pleasure of hosting you again soon! Have a fantastic day!Best Regards,Customer Care Team

10/10 Eccellente

Patty

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Care Team, il giorno 27 lug 2023
Dear Patty, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 Eccellente

Peggy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Care Team, il giorno 1 ago 2023
Dear Peggy, thank you for your feedback! We're delighted to hear that you had a pleasant experience during your stay. We strive to provide excellent service and accommodations to all our guests, and we're glad to know we met your expectations. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Best Regards,Customer Care Team

10/10 Eccellente

Mary

Soggiorno di 1 notte a luglio 2023
Risposta di Customer Care Team, il giorno 25 lug 2023
Dear Mary, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Customer Care Team

8/10 Buono

KENYA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di Customer Care Team, il giorno 18 lug 2023
Dear KENYA, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

8/10 Buono

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a luglio 2023
Risposta di Customer Care Team, il giorno 18 lug 2023
Dear Michael, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 Eccellente

Cristina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good stay
Check in was easy. Staff were nice. The hotel is very clean, quiet and in a good location for shopping and dining.
Soggiorno di 2 notti a luglio 2023
Risposta di Customer Care Team, il giorno 10 lug 2023
Dear Cristina, thank you for your positive feedback! We're delighted to hear that your check-in process was easy and that our staff provided nice service. We strive to make our guests feel welcome and well taken care of. We're also glad to know that you found our hotel to be very clean and quiet. Maintaining a clean and peaceful environment is important to us, ensuring a comfortable stay for our guests. It's great to hear that our location was convenient for shopping and dining. We aim to provide a convenient experience for our guests, and we're pleased that you found our location to be suitable for your needs. Thank you for taking the time to share your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,Customer Care Team

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very clean and quiet. Nice staff. I felt very safe being a female traveling alone
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Care Team, il giorno 10 lug 2023
Dear guest, thank you for choosing our hotel for your recent stay and for taking the time to share your positive feedback. We are delighted to hear that you found our property to be clean and quiet and that our staff provided you with a nice experience. Ensuring the safety and comfort of our guests, especially solo travelers, is a top priority for us, and we're glad to know that you felt safe during your stay. We appreciate your kind words and recommendation. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back on a future visit.Best Regards,Customer Care Team

10/10 Eccellente

natosha

Soggiorno di 1 notte a luglio 2023
Risposta di Customer Care Team, il giorno 25 lug 2023
Dear Natosha, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Overall the hotel was nice. The pool and pool area needs attention. Pool was cloudy and had bugs in and outside of it. Breakfast was okay for free Breakfast. Beds were a bit uncomfortable but just a quick place for us to sleep. Maybe make a note for guests stating the pillows actually unfold to regular sized pillows.
Soggiorno di 1 notte a giugno 2023
Risposta di Customer Care Team, il giorno 23 giu 2023
Dear guest, thank you for your feedback! We're glad to hear that you found the hotel overall nice during your stay. We appreciate your feedback regarding the pool and pool area, and we apologize for any inconvenience caused by the cloudiness and presence of bugs. We will address this issue promptly to ensure a better experience for our guests. We also appreciate your comments about the breakfast and the beds. Your suggestion regarding the pillows is noted, and we will consider providing clearer instructions for our guests in the future. We value your input and hope to have the opportunity to improve your experience on any future visits.Best Regards,Customer Care Team

10/10 Eccellente

Melody

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di Customer Care Team, il giorno 20 giu 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team