4 outdoor pools, pool loungers

Reviews of Avani+ Khao Lak Resort

5 out of 5
Avani+ Khao Lak Resort
99 Moo 8, Petchkasem Road, Bang-Muang, Takua Pa, Phang-Nga

Reviews

9.2

Wonderful

Rating 10 - Excellent. 11 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

navish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Jean-Marc Pougnet on 26 Feb 2024
Dear navish,Greetings from the team and hope this finds you well. Many thanks for taking the time to share with us and fellow forum members a rating of your recent stay!We do hope to get another chance to welcome you back upon your next visit in the area.Warmest Regards,Jean-Marc PougnetResort Manager

10/10 Excellent

Elie Hillel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Stayed 3 nights in Aug 2023
Response from Jean-Marc Pougnet on 20 Aug 2023
Dear Elie Hillel,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani+ Khao Lak Resort in the near future for another memorable experience.Warmest Regards,Jean-Marc PougnetResort Manager

8/10 Good

Youngmok

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good facilities but cleaness should be improved
Modern interior and new facilities, easy access to the services through Avani app including room service. Foods were also good. However the room needs to be cleaned more carefully. Even though it is newly opened resort, there were too many moth flies in the bath room, which can be prevented easily if the drains and tiles in the bathroom were cleaned properly.
Stayed 3 nights in May 2023
Response from Jean-Marc Pougnet on 14 Jun 2023
Dear Youngmok,Thank you for taking the time to complete your post stay survey from Expedia and for staying with us recently.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Warmest Regards,Jean-Marc PougnetResort Manager

8/10 Good

Tina Louise

Travelled with group
House keeping very poor seemed to only make bed nothing wiped down toiletries not replenished regular including toilet paper Very expensive if you don’t have a package deal including food and drinks. Have to catch transport if you don’t want to eat in
Stayed 8 nights in May 2023
Response from Jean-Marc Pougnet on 14 May 2023
Dear Tina Louise,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Warmest Regards,Jean-Marc PougnetResort Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 day stay
We stayed in a 2 bedroom family suite with pool. It was very comfortable & the staff were friendly & helpful. Good facilities for children & adults.
Stayed 8 nights in Mar 2023
Response from Jean-Marc Pougnet on 14 Mar 2023
Dear Guest,Greetings from the team and hope this finds you well. Many thanks for staying with us recently and for taking the time to share your experience with us and fellow forum members.We are all delighted to read that you enjoyed your suite and appreciated our facilities and service - our team members will be happy to know that they made a positive impact on your stay.Thank you once again for staying with us and we do hope that we get the chance to welcome back in the near future.Warmest Regards,Jean-Marc PougnetDirector of Food and Beverage

8/10 Good

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect but Mgmt are fraudsters!
A fantastically well kept, well appointed resort. Every detail seems attended by the amazing friendly helpful and ever-smiling staff. Would be 100% from me if the owners were not operating a scam - 10% service charge is added to everything (I know the staff don’t get this as asked many of them), but then they add 7%VAT to that total- so you will all pay 7% VAT on the 10%. I drew it to mgmt attention and they removed it from ONE small coffee…. Your staff are amazing - stop ripping them off and ripping the customers off!
Stayed 6 nights in Jan 2023
Response from Jean-Marc Pougnet on 15 Feb 2023
Dear James,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you enjoyed your stay and we appreciate your kind praise of our team members and services throughout the resort, I will ensure to share this feedback with them continue to inspire and motivate them to deliver exceptional customer service.Regarding the service charge of the resort, do rest assured that this is distributed at the end of the financial month equally among every team member that is employed by the resort. We would like to thank you for staying with us for for sharing your concerns. We appreciate your feedback and for taking the time to share it with us.We look forward to welcoming you back to Avani Khao Lak Resort in the near future.Warmest Regards,Jean-Marc PougnetDirector of Food and Beverage

10/10 Excellent

youngmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
조용하고 매우 깨끗 했습니다.
Stayed 4 nights in Feb 2024
Response from Jean-Marc Pougnet on 15 Feb 2024
Dear youngmin,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani+ Khao Lak Resort in the near future for another memorable experience.Warmest Regards,Jean-Marc PougnetResort Manager

10/10 Excellent

Essi Tofiq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jean-Marc Pougnet on 26 Jan 2024
Dear Essi Tofiq,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani+ Khao Lak Resort in the near future for another memorable experience.Warmest Regards,Jean-Marc PougnetResort Manager

10/10 Excellent

liselotte colberg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk ophold
Flot, smukt og lækkert hotel. Fantastisk frodig have, hotellet er pakket ind i frodig have/regnskov. Positivt overrasket over stemning og ro i forhold til hotel størrelsen. Stranden har ikke klart vand så bunden kan ses, men sandbund er fast og dejlig at gå på. Dejligt at svømme i havet. God og rimelig pris på roomservice. Kæmpe udvalg ved morgenmad og fantastisk service. Mange dejlige aktiviteter både i vand og på landjord. Foreslag til forbedring: lav opdeling af de 2 pool områder, en til voksne og lad børn og deres forældre blive ved den utrolig lækre børne pool/område. For kort åbningstid af poolen. Kl 9-19 er for kort tid. Dejligt for de morgenfriske at kunne bade fra kl 07 eller 08.
Stayed 5 nights in Dec 2023
Response from Jean-Marc Pougnet on 10 Jan 2024
Dear liselotte colberg,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani+ Khao Lak Resort in the near future for another memorable experience.Warmest Regards,Jean-Marc PougnetResort Manager

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strandurlaub
Strandurlaub mit langen Spaziergängen am Strand
Stayed 8 nights in Dec 2023
Response from Jean-Marc on 12 Dec 2023
Dear Johannes,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani+ Khao Lak Resort in the near future for another memorable experience. Warmest Regards, Jean-Marc Pougnet Resort Manager

10/10 Excellent

Admir

Stayed 5 nights in Nov 2023
Response from Jean-Marc Pougnet on 5 Dec 2023
Dear Admir,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani+ Khao Lak Resort in the near future for another memorable experience.Warmest Regards,Jean-Marc PougnetResort Manager

10/10 Excellent

Eunna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
풀억세스 트윈베드. 매우 친절한 직원들과 훌륭한 조식. 머무는 동안 특별한 행사가 있었는데 재밌는경험이었어요 . 친환경적 호텔 디자인으로 중앙에 연못이있고 동물이 조금있는것도 샌책하는 재미가있었고 , 어른도 한번은 ? 탈수 있는 워터슬라이드도있어 좋었습니다 . 운동을 좋아하는사람이라면 피트니스가 매우 커서 아주 좋을것같아요.
Stayed 3 nights in Nov 2023
Response from Jean-Marc Pougnet on 21 Nov 2023
Dear Eunna,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani+ Khao Lak Resort in the near future for another memorable experience.Warmest Regards,Jean-Marc PougnetResort Manager

8/10 Good

TOMMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
För lite
Synd ingen bar i huvudbyggnaden
Stayed 2 nights in Oct 2023
Response from Jean-Marc Pougnet on 28 Oct 2023
Dear Tommy,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani+ Khao Lak Resort in the near future for another memorable experience.Warmest Regards,Jean-Marc PougnetResort Manager

10/10 Excellent

Marcel Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 13 nights in Sep 2023
Response from Jean-Marc Pougnet on 18 Oct 2023
Dear Mr Marcel,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Warmest Regards,Jean-Marc PougnetResort manager

4/10 Poor

Björn

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 4 nights in Dec 2022
Response from Jean-Marc Pougnet on 15 Feb 2023
Dear Bjorn,Thank you for taking the time to share your experience with us. We appreciate your feedback and see that there is room for improvement based on the rating of your recent experience.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your rating has been shared with the team. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Warmest Regards,Jean-Marc PougnetDirector of Food and Beverage