Facciata della struttura - sera/notte

Recensioni per Palace Hotel Tallinn, a member of Radisson Individuals

4 out of 5

Recensioni

9,6

Eccezionale

Valutazione di 10 - Eccellente. 770 su 1000 recensioni" "
Valutazione di 8 - Buono. 192 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 32 su 1000 recensioni" "
Valutazione di 4 - Scarso. 5 su 1000 recensioni" "
Valutazione di 2 - Terribile. 1 su 1000 recensioni" "

9,6/10

Pulizia

9,6/10

Personale e servizio

9,2/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Livia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Henry Laanemets, il giorno 7 set 2023
Dear Livia,Thank you for taking the time to rate your recent stay at Palace Hotel Tallinn, a member of Radisson Individuals, with a perfect score of 10/10!We're delighted to see that you had such a wonderful experience during your time with us. If you have any additional feedback or specific highlights from your stay that you'd like to share, please feel free to do so. Your comments help us continue to provide exceptional service to our guests.We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future. If you have any special requests or preferences for your next visit, don't hesitate to let us know.Best regards,Henry LaanemetsGuest Service RepresentativePalace Hotel Tallinn, a member of Radisson Individuals

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2020
Risposta di Julia Subbotina (Front Office Manager), il giorno 6 gen 2021
Dear Guest, Thank you for staying at the Hotel Palace! Our team is grateful for your generous rating. We are looking forward to welcoming you back in the future. Kind regards,

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottima scelta
Ottima posizione. Ben curato e confortevole.
Soggiorno di 1 notte a febbraio 2020
Risposta di Julia Subbotina, il giorno 31 mar 2020
Dear Guest, Thank you for staying at the Hotel Palace! I am happy to know that you have enjoyed your stay with us. to know that our property is in a good location and guests find it comfortable is very important to us. Thank you for taking the time and sharing your experience with us. It will be my pleasure to welcome you back on your next trip to Tallinn! Kind Regards,

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2020

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
OTTIMA POSIZIONE, OTTIMA COLAZIONE, CAMERA AMPIA E BAGNO SPAZIOSO
Soggiorno di 2 notti a maggio 2019
Risposta di Evelin Jussi, il giorno 4 giu 2019
Thank you for staying with us. We are happy to hear that you enjoyed the room, the breakfast and the location! We hope to welcome you back!

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ottima colazione, struttura estremamente pulita, camere ampie e letti comodi. Nessuno del personale parlava francese o italiano
Soggiorno di 4 notti a maggio 2019
Risposta di Evelin Jussi, il giorno 15 mag 2019
Thank you for staying at the Hotel Palace. We are glad to see you enjoyed the room and loved the breakfast! Unfortunately indeed there were no Italian or French speaking staff at the Reception. Hopefully we can resolve that matter in the future. We hope to welcome you back!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Ottimo albergo in buona posizione vicino al centro storico
Soggiorno di 4 notti ad aprile 2019
Risposta di Evelin Jussi , il giorno 7 mag 2019
Thank you for your feedback. It is good to hear you loved the location and the overall stay! We hope to welcome you back!

8/10 Buono

Viaggiatore verificato

Soggiorno di 2 notti ad aprile 2019
Risposta di Evelin Jussi, il giorno 2 mag 2019
Thank you for staying at the Palace Hotel Tallinn. We appreciate your feedback.

10/10 Eccellente

Federico

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
TOOLS
Soggiorno di 1 notte a febbraio 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo hotel a due passi dalla città vecchia personale gentile e cordiale da consigliare
Soggiorno di 3 notti a ottobre 2018

8/10 Buono

Luigi, Ottaviano Napoli

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel molto bello carino e caldo vicino al centro Consiglio nn affittate l auto in questa città nn conviene Abbiamo usufruito della spa ha una piscina piccola una jacuzi una sauna è un bagno turco
Soggiorno di 1 notte a novembre 2018

10/10 Eccellente

Alexander

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent reception, Gentle friendly professional & Helpfull receptionists Breakfast is always perfect and with extremely high variety! From my late check out request without any issue to the receptionist litterally waiting to offer me an umbrella as at started rain.
Soggiorno di 1 notte a ottobre 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Really Amazing
Very well located hotel recently renovated even if the building is one of the oldest in town. The relax area can be entered with a very low extra cost (10 euro/24h) and the restaurant offer is quite good. Morning breakfast is the best thing: you will find all what you may desire to eat in the morning!
Soggiorno di 1 notte a settembre 2018

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
Grazioso hotels due passi dalla città vecchia
Purtroppo la mia esperienza in hotel è iniziata male, perché al nostro arrivo non ci è stata assegnata la camera prenotata con expedia. La camera era tutto tranne sky view, l’unica parvenza di finestra era sul soffitto sopra al letto, quindi molto buoia e angusta e il letto matrimoniale non grande. Chiedo spiegazioni alla reception, mi viene detto che le camere sky view sono terminate. Dopo aver chiesto di parlare col direttore, mi viene proposta un’altra camera, senza sky view ma perlomeno con finestre normali!!! Meno male ero cliente vip expedia!!!
Soggiorno di 3 notti a dicembre 2017

10/10 Eccellente

Fabio, Monza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Una notte
In centro, comodo, parcheggio davanti all'albergo.
Soggiorno di 1 notte ad agosto 2017

8/10 Buono

Cristina, Switzerland

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel near of the old city center. Differents restaurants are 5-10 minutes walk away from the hotels. The room was perfect, clean and quiet . The buffet breakfast is excellent with a lot of choice of food. We really enjoyed our staff by the Palace hotel
Soggiorno di 4 notti ad agosto 2017

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Confortevole albergo centrale
L'albergo è ubicato in zona centrale. Le camere sono molto confortevoli e spaziose e le parti comuni sono molto curate. Personale gentile e disponibile.

10/10 Eccellente

Vladimir, fort lee

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location, and service
Soggiorno di 4 notti ad aprile 2024
Risposta di Indra Stepanova, Front Office Manager, il giorno 2 mag 2024
Dear Vladimir,Thank you for staying at the Palace Hotel Tallinn!We are happy to hear that you enjoyed your stay with us and hope to welcome you back soon.Kind regards,

10/10 Eccellente

Iryna, Sunny Isles Beach

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
))
Soggiorno di 1 notte a marzo 2024
Risposta di Indra Stepanova, Front Office Manager, il giorno 24 apr 2024
Dear Iryna,Thank you for choosing Palace Hotel Tallinn and for your high rating!We hope to welcome you back soon.Kind regards,

10/10 Eccellente

john

Soggiorno di 2 notti ad aprile 2024
Risposta di Indra Stepanova, Front Office Manager, il giorno 29 apr 2024
Dear John,Thank you for choosing Palace Hotel Tallinn and for your high rating!We hope to welcome you back soon.Kind regards,

10/10 Eccellente

Iryna, Sunny Isles Beach

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte a marzo 2024
Risposta di Indra Stepanova, Front Office Manager, il giorno 15 mar 2024
Dear Iryna,Thank you for choosing Palace Hotel Tallinn and for your high rating!We hope to welcome you back soon.Kind regards,

10/10 Eccellente

KAZUYO

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
旧市街の入口の広場を見下ろせる素敵なお部屋、特典で頂いた可愛らしいクッキー達、ベッドもふかふかで過ごしやすかったです。更に特定のクーポンでお得にレストランを利用したおかげでコース料理もかなりリーズナブルに頂けて満足でした。
Soggiorno di 2 notti a febbraio 2024
Risposta di Henry Laanemets, il giorno 27 feb 2024
Dear Kazuyo,Thank you for your lovely feedback!We are delighted to hear that you had a wonderful experience during your stay with us. It's fantastic that you enjoyed the view from your room overlooking the plaza and appreciated the cute cookies provided as a bonus. We're also pleased to know that you found the bed soft and comfortable for a restful sleep.It's great to hear that you were satisfied with the course meal at our restaurant, especially with the special coupon offer.We look forward to welcoming you back for another enjoyable stay.Warm regards,Guest Service Representative / Front Office SupervisorPalace Hotel Tallinn, a member of Radisson Individuals

10/10 Eccellente

Luis, San Pedro Garza Garcia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent location and service
Soggiorno di 2 notti a febbraio 2024
Risposta di Indra Stepanova, Front Office Manager, il giorno 12 feb 2024
Dear Luis,Thank you for choosing the Palace Hotel Tallinn! We're really glad to hear that you enjoyed your stay and our convenient location.We hope to have a chance to welcome you back soon.Kind regards,

10/10 Eccellente

Cara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Hotel
We arrived way before check in and planned to use the luggage storage, our room was ready so instead they checked us in hours before formal check in. Our departure was early evening so we checked out, the desk held our luggage but still gave us access to the pool and saunas. We had use of the hotel amenities well after checking out. We won’t stay any place else now in Tallinn due to quality, comfort, location, and friendly staff. Highly recommend. Very happy travelers.
Soggiorno di 3 notti a gennaio 2024
Risposta di Indra Stepanova, Front Office Manager, il giorno 12 feb 2024
Dear Cara,Thank you so much for your glowing feedback! We're thrilled to hear that you had such a positive experience during your stay with us in Tallinn.We're delighted that we were able to accommodate your early arrival and departure schedule by providing you with access to your room ahead of time and allowing you to use our luggage storage facilities. It's wonderful to know that you were able to enjoy our pool and saunas even after checking out, making the most of your time with us.Your kind words about our quality, comfort, location, and friendly staff mean the world to us. We strive to provide an exceptional experience for all of our guests, and we're thrilled to hear that we succeeded in making your stay memorable.We look forward to welcoming you back on your next visit to Tallinn! Kind regards,

10/10 Eccellente

Tommy

Soggiorno di 1 notte a gennaio 2024
Risposta di Henry Laanemets Guest Service Representative, il giorno 31 gen 2024
Dear Tommy,Thank you for your perfect score of 10 out of 10! We're thrilled to see that you had an excellent experience during your stay. If there are any specific aspects or services that stood out to you, or if you have any additional feedback, we would love to hear more.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back in the future.Best regards,Hotel Palace Tallinn, a member of Radisson Individuals

10/10 Eccellente

Panu

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
2 nights stay
Good location close to the city center and the old town. Exellent comfortable, modern and spacious rooms. Nice gym, sauna and jacuzzi. Excellent breakfast 👌
Soggiorno di 2 notti a gennaio 2024
Risposta di Henry Laanemets Guest Service Representative, il giorno 31 gen 2024
Dear Panu,Thank you for your fantastic feedback and for awarding us a perfect score of 10 out of 10 for your 2-night stay! We're thrilled to hear that you enjoyed your time with us.It's great to know that our location close to the city center and the old town suited your needs. We're delighted that you found our rooms comfortable, modern, and spacious. Your positive comments about our gym, sauna, jacuzzi, and excellent breakfast are much appreciated.We look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Hotel Palace Tallinn, a member of Radisson Individuals

10/10 Eccellente

koji

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
後悔しないホテル
派手さはないけど本当に落ち着くホテル。レセプションスタッフがみなさん感じがとても良く、あー良いホテルだなと感じる。地下のサウナ、プールも無料で利用でき(朝7時から夜10時まで連続して利用できる)、頻繁に掃除しているため清潔感があって心地よい。朝食もフレッシュジュースがなかったのは残念だが美味しい。旧市街にも近く、絶対に後悔しない。
Soggiorno di 1 notte a gennaio 2024
Risposta di Indra Stepanova, Front Office Manager, il giorno 25 gen 2024
Dear Koji,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be relaxing and enjoyed the positive interaction with our reception staff. Your comfort and satisfaction are our top priorities, and we're pleased to know that you had a good experience overall.We're glad that you had the opportunity to take advantage of our complimentary underground sauna and pool facilities. We also appreciate your feedback about the breakfast and the lack of fresh juice. We'll certainly take this into consideration as we continue to improve and enhance our offerings.It's fantastic to hear that you enjoyed the hotel's proximity to the old town. We strive to provide a convenient and enjoyable stay for our guests, and we're thrilled that you found our location to be a positive aspect of your visit.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future. Kind regards,

10/10 Eccellente

Markku

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pariskuntamatkalla
Mahtava hotelli palveluineen pariskuntamatkalle, miksei muutenkin. Mukana saunaosasto jossa uima-allas, 10pistettä palvelusta ja siisteydestä. Pieni miinus huoneen ilmastoinnista, mutta talviaikaan se ei haitannut.
Huoneen ikkunanäkymä (Superior huone puisto näkymällä)
Soggiorno di 2 notti a gennaio 2024
Risposta di Henry Laanemets Guest Service Representative, il giorno 31 gen 2024
Dear Markku,Thank you for taking the time to share your feedback, and we're thrilled to receive a perfect score of 10 out of 10 for your couple's trip!We're delighted that you enjoyed the services we offer, especially the sauna section and swimming pool. It's great to hear that our team's service and the cleanliness of our facilities met your expectations.Thank you for choosing our hotel for your trip. We look forward to the pleasure of hosting you again in the future.Best regards,Hotel Palace Tallinn, a member of Radisson Individuals

10/10 Eccellente

Jouni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kiitos.
Hotelli oli hyvä ja huoneet siistit. Suosittelen.
Soggiorno di 1 notte a gennaio 2024
Risposta di Henry Laanemets Guest Service Representative, il giorno 31 gen 2024
Dear Jouni,Thank you for your wonderful feedback and perfect score of 10 out of 10! We are delighted to hear that you had a great experience at our hotel, and we appreciate your positive comments about the cleanliness and overall quality of our rooms.Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back in the future. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know.Thank you for choosing our hotel.Best regards,Hotel Palace Tallinn, a member of Radisson Individuals

10/10 Eccellente

Nikos

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Henry Laanemets Guest Service Representative, il giorno 18 gen 2024
Dear Nikos,Thank you for your perfect score of 10 out of 10! We are thrilled to learn that you had an excellent experience during your stay.Your feedback is invaluable to us, and we appreciate your time in sharing your positive experience. We hope to have the pleasure of welcoming you back in the future.Best regards,Hotel Palace Tallinn, a member of Radisson Individuals

10/10 Eccellente

Caroline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Henry Laanemets Guest Service Representative, il giorno 16 gen 2024
Dear Caroline,Thank you for choosing Palace Hotel Tallinn and for taking the time to leave a perfect rating. We are thrilled to see that you had a fantastic experience during your stay.If there's anything specific you enjoyed or any feedback you'd like to share, we'd love to hear more about your experience. Your insights are valuable to us as we strive to provide the best possible service to our guests.We appreciate your positive rating, and we hope to have the pleasure of welcoming you back to Palace Hotel Tallinn in the future. If there's anything we can do to make your next stay even more enjoyable, please let us know.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

6/10 Soddisfacente

Seppo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Henry Laanemets Guest Service Representative, il giorno 10 gen 2024
Dear Seppo,Thank you for taking the time to provide feedback on your recent stay at Palace Hotel Tallinn. We value your input, and your rating of 6 out of 10 is duly noted.We would love to hear more about your experience and any specific areas where we can improve. Your insights are essential in helping us enhance our services for future guests. If you have any additional comments or suggestions, please feel free to share them.We appreciate your choosing Palace Hotel Tallinn and hope to have the opportunity to welcome you back for an improved experience.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Eccellente

SELÇUK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
New Year Celebration
It was a lovely new year visit. A little cold like - 16°C but was manageable.
Soggiorno di 5 notti a dicembre 2023
Risposta di Henry Laanemets Guest Service Representative, il giorno 10 gen 2024
Dear Selçuk,Thank you for sharing your feedback and for choosing Palace Hotel Tallinn for your New Year celebration. We're thrilled to see that you had a lovely visit, despite the chilly weather. Your perfect rating of 10 out of 10 is much appreciated.If there's anything specific about your stay that you'd like to highlight or if you have any suggestions for improvement, feel free to let us know. We hope to have the pleasure of hosting you again in the future for more memorable experiences.Warm regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Eccellente

Pieter

Soggiorno di 4 notti a dicembre 2023
Risposta di Henry Laanemets Guest Service Representative, il giorno 10 gen 2024
Dear Pieter,Thank you for taking the time to provide your feedback, and we're delighted to see that you gave Palace Hotel Tallinn a perfect rating of 5 out of 5. We're pleased to hear that you had a positive experience during your stay.If you have any specific comments or if there's anything you particularly enjoyed about your visit, please feel free to share. We value your input and look forward to the possibility of welcoming you back to our hotel in the future.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Henry Laanemets Guest Service Representative, il giorno 10 gen 2024
Dear Guest,Thank you for taking the time to share your feedback and for giving Palace Hotel Tallinn a perfect rating of 10 out of 10. We appreciate your positive evaluation, and we're delighted to know that you had a fantastic experience during your stay.If you have any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know.We're grateful for your patronage, and we look forward to welcoming you back to Palace Hotel Tallinn for another outstanding experience.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Eccellente

Francois

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Magnifique hôtel, au cœur de Tallinn
Superbe accueil à 1h00 du matin. La chambre est propre, le lit très confortable.. Surtout après 34h d'avion en 3 jours. Le petit déjeuner est parfait.. Et le personnel aux petits soins. L'hôtel est à deux minutes du centre ville. J'ai vraiment adoré ce séjour.
Soggiorno di 1 notte a dicembre 2023
Risposta di Henry Laanemets Guest Service Representative, il giorno 10 gen 2024
Dear Francois,Thank you for taking the time to share your wonderful experience at Palace Hotel Tallinn. We are thrilled to receive a perfect rating of 10 out of 10, and we appreciate your kind words.It's fantastic to hear that you enjoyed a superb welcome even at 1:00 a.m. Our team is dedicated to providing exceptional service, and we are pleased to know that you found the room clean, the bed comfortable, and the breakfast perfect. Your positive comments motivate us to continue delivering the best possible guest experience.We understand the challenges of long flights, and we're glad we could contribute to making your stay enjoyable and comfortable. If you have any further feedback or specific suggestions, please feel free to share them.Thank you for choosing Palace Hotel Tallinn. We look forward to welcoming you back for another delightful stay.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Eccellente

Helen

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was clean comfortable and very quiet, the staff were helpful and friendly and had a good humour! The spa facilities were lovely and a relaxing space to use. The hotel is close to the centre and is conveniently placed for bars restaurants and public transport links
Soggiorno di 3 notti a dicembre 2023
Risposta di Indra Stepanova, Front Office Manager, il giorno 15 dic 2023
Dear Helen,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our property clean, comfortable, and very quiet. It's wonderful to know that our staff's helpful and friendly demeanor, coupled with good humor, contributed to your enjoyment.We're glad you had a relaxing time in our spa facilities, and we appreciate your mention of our convenient location near the city center, bars, restaurants, and public transport links.We look forward to welcoming you back for another pleasant stay. Kind regards,

10/10 Eccellente

Manu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Indra Stepanova, Front Office Manager, il giorno 15 dic 2023
Dear Manu,Thank you for staying at the Palace Hotel!We appreciate your high rating and hope to welcome you back soon.Kind regards,

6/10 Soddisfacente

ahmed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
An excellent location for exploring the Old Town, all the sights being within a comfortable walking distance. Particularly grateful for this as we visited the city during a cold snap, temperature barely rising above -10 degrees! The hotels location, whilst being extremely convenient for sightseeing, does sit on a very busy road and so one needs to be mindful of this when choosing a room. We chose to pay extra for a room overlooking the old town but this meant we were directly on the roadside thus somewhat troubled by traffic. Ok, the hotel provides earplugs but this didn’t really diminish the noise. If a quiet room really is important to you, then it may well be best to choose a room facing the inner courtyard. No view, but considerably quieter. Our room was a decent size, bright with a triple window outlook, well furnished with everything we needed for a few days stay. The bed was super comfy, dressed with quality linen and came with a heavenly seven pillow menu. M I but I’d have preferred a seperate shower to a shower over bath, particularly as water couldn’t drain quickly enough when taking a shower. It’s neither pleasant nor safe standing ankle deep in used water.
Soggiorno di 4 notti a dicembre 2023
Risposta di Guest Service Representative Henry Laanemets, il giorno 10 gen 2024
Dear Ahmed,Thank you for taking the time to provide detailed feedback on your recent stay at Palace Hotel Tallinn. We appreciate your comments and are glad to hear that you found our location convenient for exploring the Old Town.We apologize for any inconvenience caused by the traffic noise during your visit.It's wonderful to know that you enjoyed the comfort of our well-furnished room, the quality bedding, and the variety offered by our pillow menu. We understand the importance of a good night's sleep, and your positive comments in this regard are much appreciated.We take note of your feedback regarding the shower over the bath, and we apologize for any inconvenience caused. Your input is essential, and we will use it to address areas for improvement.Thank you for choosing Palace Hotel Tallinn, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

6/10 Soddisfacente

Tero

Soggiorno di 1 notte a dicembre 2023
Risposta di Indra Stepanova, Front Office Manager, il giorno 15 dic 2023
Dear Tero,Thank you for staying at the Palace Hotel!We appreciate your feedback and hope to welcome you back soon.Kind regards,

10/10 Eccellente

MASUMI

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
フロント、朝食ともスタッフはとても感じが良かったです。部屋は7階のスカイビューで天窓しかありませんが部屋が広く綺麗で使い安くバスタブもあり、とても寒かったので温まりました。 朝食は種類がとても多くサーモンなどあり美味しく頂きました。チョコレートホンデュまであります。場所も旧市街に近く歩いて観光出来て、すぐに部屋に帰れるので便利でした。 ただ予約の時に朝食込みで予約したつもりなのに チェックアウトの時に料金を支払いました。 これはホテルザドットコムが悪いのか? ちょっとびっくりしました。 あと、ホテルとは関係ないのですがフェリーターミナルからホテルに行くのにタクシーを使用しましたがぼったくりにあいました。黒のタクシーです。20€も取られてしまいました。帰りは9€いかない位でした。皆さんも黒のタクシーには気を付け下さい。とてもおすすめ出来るホテルです。
Soggiorno di 2 notti a dicembre 2023
Risposta di Indra Stepanova, Front Office Manager, il giorno 15 dic 2023
Dear Masumi,Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you had an overall positive experience during your stay at our hotel.We appreciate your kind words about our friendly staff, the spacious and clean room with a beautiful sky view, and the variety and deliciousness of our breakfast. It's great to know that the hotel's location added convenience to your trip, allowing easy access to the old town and sightseeing.We are sorry to hear about your experience with the taxi service. While this is beyond our control, we appreciate you bringing it to our attention and reminding fellow guests to be cautious of black taxis. It's unfortunate that you had to encounter such a situation.Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back in the future. Thank you for choosing our hotel, and we look forward to welcoming you back.Warm regards,

8/10 Buono

Anni

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Indra Stepanova, Front Office Manager, il giorno 15 dic 2023
Dear Anni,Thank you for staying at the Palace Hotel!We appreciate your feedback and hope to welcome you back soon.Kind regards,

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Soggiorno di 1 notte a dicembre 2023
Risposta di Indra Stepanova, Front Office Manager, il giorno 15 dic 2023
Dear guest,Thank you for staying at the Palace Hotel!We appreciate your feedback and hope to welcome you back soon.Kind regards,

10/10 Eccellente

Andre Luis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything amazing, very nice staff
Soggiorno di 3 notti a novembre 2023
Risposta di Indra Stepanova, Front Office Manager, il giorno 1 dic 2023
Dear Andre Luis,Thank you very much for staying at the Palace Hotel Tallinn!We are thrilled you enjoyed your stay and we hope to welcome you back soon.Kind regards,

10/10 Eccellente

Peter

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
一切都很好,服务也很好
Soggiorno di 2 notti a novembre 2023
Risposta di Indra Stepanova, Front Office Manager, il giorno 1 dic 2023
Dear Peter,Thank you very much for staying at the Palace Hotel Tallinn!We are thrilled you enjoyed your stay and we hope to welcome you back soon.Kind regards,

10/10 Eccellente

Ole Kristian

Soggiorno di 4 notti a novembre 2023
Risposta di Henry Laanemets Guest Service Representative, il giorno 10 gen 2024
Dear Ole Kristian,Thank you for sharing your positive feedback following your recent stay at Palace Hotel Tallinn. We are thrilled to receive a perfect rating of 5 out of 5, and we appreciate your time in providing this excellent review.We are delighted to hear that you had a wonderful experience during your stay. Our team strives to provide the highest level of service and comfort to our guests, and it's rewarding to know that we met your expectations.If you have any specific comments or suggestions you'd like to share to help us maintain and improve our services, please feel free to let us know. We value your feedback and look forward to the opportunity to welcome you back for another exceptional stay.Thank you for choosing Palace Hotel Tallinn.Best regards,Palace Hotel Tallinn, a member of Radisson Individuals

10/10 Eccellente

Rikard

Soggiorno di 1 notte a novembre 2023
Risposta di Indra Stepanova, Front Office Manager, il giorno 23 nov 2023
Dear Rikard,Thank you for staying at the Palace Hotel!It is a pleasure to hear that you enjoyed your stay and we hope to welcome you back soon.Kind regards,

10/10 Eccellente

Janne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice junior suite upgrade
Soggiorno di 1 notte a novembre 2023
Risposta di Henry Laanemets, Guest Service Representative, il giorno 17 nov 2023
Dear Janne,Thank you for choosing Palace Hotel Tallinn, and for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay, and we are thrilled that the junior suite upgrade added to your positive experience. Our team strives to provide excellent service, and it's rewarding to know we met your expectations.If you have any further comments or suggestions, feel free to share. We look forward to welcoming you back for another exceptional stay.Warm regards,

6/10 Soddisfacente

Sally

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Lovely staff. Excellent breakfast. Well equipped gym. Top location, close to old city. But rooms poorly designed, especially bathroom. Plumbing needs maintenance. Disappointing.
Soggiorno di 4 notti a novembre 2023
Risposta di Henry Laanemets, Guest Service Representative, il giorno 16 nov 2023
Dear Sally,Thank you for taking the time to provide feedback on your recent stay at Palace Hotel Tallinn. We appreciate your positive comments about our lovely staff, excellent breakfast, well-equipped gym, and top location close to the old city.However, we regret to learn that you found the room design, especially the bathroom, to be poorly designed. Your feedback is valuable, and we apologize for any inconvenience this may have caused. Additionally, we take note of your comments on plumbing issues, and we assure you that we will address this promptly to ensure the comfort of our guests.We are committed to continuous improvement, and your insights contribute significantly to this process. If there are specific aspects of the room or bathroom design that you feel could be enhanced, we would appreciate any additional details you can provide.Once again, thank you for sharing your thoughts. We hope to have the opportunity to welcome you back and provide an improved experience.Warm regards,

10/10 Eccellente

Henrik

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Anrikt centralt hotell
Favorithotell vid Frihetstorget med spa och gym i källaren. Trevlig och hjälpsam personal.
Soggiorno di 2 notti a novembre 2023
Risposta di Henry Laanemets, Guest Service Representative, il giorno 16 nov 2023
Dear Henrik,Thank you for sharing your positive feedback about your recent stay at Palace Hotel Tallinn. We're delighted to hear that we are your favorite hotel, and you enjoyed our spa and gym facilities in the basement.It's especially heartening to know that our staff left a pleasant and helpful impression on you. We strive to provide excellent service, and it's rewarding to hear when we've succeeded.We appreciate your support, and we look forward to welcoming you back to your favorite hotel on your next visit to Tallinn.Warm regards,