8/10 Buono
Timothy
Viaggio con la famiglia
13 ago 2025
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
What an amazing property. The grounds are beautiful. I will say that after a fantastic valet experience, we were disappointed to witness two staff members going at it as we waited to check in. A front desk staff member was loudly speaking to a non-front desk staff member to get off the computer so we could be checked in. He refused and they had words. It was very unprofessional all the way around. Once the person got off the computer a front desk staff sat down and checked us in. Not one staff member said a word to us, like we apologize for the exchange we heard. It was very uncomfortable and not a great start to our stay. The room was missing a picture above the fireplace. The beds were not made with fitted sheets. We dined in the bar and the food and service was good, but felt wonky because people felt hurried and sadly no real connection was made between us and the staff. We do want to give props to the shuttle services to and from town. These staff members were excellent and we made a connection on the ride into town.
Timothy
Soggiorno di 1 notte a luglio 2025
