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Recensioni per Hilton Puckrup Hall Hotel & Golf Club, Tewkesbury

4 out of 5
Hilton Puckrup Hall Hotel & Golf Club, Tewkesbury
Puckrup, Twyning, Tewkesbury, England

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 405 su 947 recensioni" "
Valutazione di 8 - Buono. 380 su 947 recensioni" "
Valutazione di 6 - Soddisfacente. 103 su 947 recensioni" "
Valutazione di 4 - Scarso. 43 su 947 recensioni" "
Valutazione di 2 - Terribile. 16 su 947 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Steve

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The restaurant food choice was not appropriate for the hotel. If i had wanted to be served microwave pizza or burger i could have gone to the local petrol station.
Soggiorno di 2 notti a maggio 2024
Risposta di Ahmet Donmez, il giorno 20 mag 2024
Dear Steve,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager

10/10 Eccellente

Arthur

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Ahmet Donmez, il giorno 15 apr 2024
Dear Arthur,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 Soddisfacente

Richard

Soggiorno di 1 notte ad aprile 2024
Risposta di Ahmet Donmez, il giorno 26 apr 2024
Dear Richard,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We hope that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 Buono

Nigel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ample FREE parking , please don’t start charging it’s rude , very helpful staff , there was no Guinness at the bar , so they specifically went to to cellar to get a can (bit bizarrely that they only brought one can up , was tempted to order a second can , just for fun )
Soggiorno di 1 notte a febbraio 2024
Risposta di Ahmet Donmez, il giorno 19 feb 2024
Dear Nigel,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 Buono

Anna

Soggiorno di 1 notte a gennaio 2024
Risposta di Ahmet, il giorno 30 gen 2024
Dear Anna,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 Soddisfacente

Paul

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Nice hotel, odd customer service
Odd business model from a ‘luxury’ hotel chain, if you’re not a Gold/Silver member you won’t be given a bottle of water for your room and there are parking restrictions in some areas for the same reason.
Soggiorno di 1 notte a gennaio 2024
Risposta di Ahmet, il giorno 18 gen 2024
Dear PaulThank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. It is a Hilton wide policy to offer water to those Hilton Honours members who are a silver, gold & diamond level member. We also offer preferential parking for those who are diamond members as a thank you for their loyalty.For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager

10/10 Eccellente

Mym

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Ahmet, il giorno 18 gen 2024
Dear MymThank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

10/10 Eccellente

Russell

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic family holiday hotel
I travel a lot for work and have to say this is one of the nicest hotels I've used in quite a while. This was a family trip with 2 adults and 2 children (1.5 & 4 y) The staff were fantastic with both the kids and adults. There was a kids activty room and kids activity sheets given to us on check in which was a nice touch and the kids loved the stickers. The 2 double beds were fine for us all to get into and the supplied crib also safe and cosy for the baby. Only slight gripe was only 4 little milks for the family although again reception got us extras. The pool was good for adults and kids, although there is no family changing room which made it slighly hard for us to all get changed this was only a minor inconvenience. Breakfast plentyful and a wide range for all tastes, also bonus points for a having a wide range of alternatives milks and GF options too. Checkin and checkout were smooth with no issues. The hotel is well looked after, as are the grounds but the real gem is the staff which were excellent!
Soggiorno di 1 notte a dicembre 2023
Risposta di Ahmet, il giorno 18 gen 2024
Dear RussellWe are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager

10/10 Eccellente

Anthony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Ahmet, il giorno 18 gen 2024
Dear Anthony,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 Soddisfacente

Ellie

Soggiorno di 1 notte a dicembre 2023
Risposta di Ahmet, il giorno 18 gen 2024
Dear Ellie,Thank you for leaving a rating for your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager

10/10 Eccellente

Christine

Soggiorno di 1 notte a novembre 2023
Risposta di Ahmet, il giorno 18 gen 2024
Dear Christine,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

10/10 Eccellente

Elizabeth

Soggiorno di 1 notte a novembre 2023
Risposta di Ahmet, il giorno 18 gen 2024
Dear ElizabethThank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 Buono

Sheikh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I wanted a place to pray before leaving a conference and staff gave me a free late checkout so that I can do my afternoon prayers. Great service and thank you
Soggiorno di 1 notte a novembre 2023
Risposta di Ahmet, il giorno 18 gen 2024
Dear Sheikh,It was a great pleasure to have you stay with us. Thank you for taking the time to write such a lovely review. Our team is committed to providing high-quality customer service, and to always exceed your expectations. Thank you for recognise our team members, they will be delighted to hear your kind words. We all hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay at Hilton Puckrup Hall.Kind regardsAhmet DonmezGeneral Manager

10/10 Eccellente

Ryan, Reading

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fantastic customer service
Soggiorno di 2 notti a novembre 2023
Risposta di Ahmet, il giorno 18 gen 2024
Dear Ryan,We are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager

8/10 Buono

Neil

Soggiorno di 2 notti a novembre 2023
Risposta di Ahmet, il giorno 18 gen 2024
Dear Neil,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

2/10 Terribile

Penny

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
Excellent hotel. Staff friendly and welcoming, fabulous building. However whilst quality and variety of breakfast food was excellent unfortunately the “hot” breakfast items were only warm. It would have helped in the plates had been warm too,
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Mark

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Sunday night stay and it was very quiet. Breakfast was excellent value. Only disappointed was the cleanliness was a bit poor with cobwebs in the bedroom and more in the bathroom which were all to visible and had clearly been there for some time.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Daran

Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice comfortable country hotel
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
An enjoyable stay
The reception staff were very welcoming and efficient. The room was well appointed although there was no heating on this chilly evening. This was quickly attended too after one call to reception, who provided a good portable heater. The dinner in the dinning room was first class, as was the breakfast.
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Ingrid

Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Paulo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing place, nice spa and very friendly staff.
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff very friendly, Beth that checked us in was extremely friendly and helpful and even gave us a card and bottle of Prosecco when I told her it was our 25th wedding anniversary! Such a lovely gesture. Room was spacious although could do with updating
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Marguerite

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful Family Friendly Hotel
Brilliant stay, very comfortable and lovely staff. Excellent place to stay with a family and will definitely visit again.
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

TRINA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great facilities and location. Lovely for families members of staff very friendly and helpful.
Night time view lit up
Soggiorno di 2 notti ad agosto 2023

8/10 Buono

Kouami

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad agosto 2023

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Lovely Hotel, food very good although a limited menu. Breakfast was good Room was lovely but bed and pillows very uncomfortable
Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

Jackie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Kevin

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
2 night visit
Friendly, efficient staff, great breakfast, good sized room, nice pool. Not an issue during our stay but noticed there was no air-con.
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Barney

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very helpful staff. Very friendly. Great hotel all round!
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti a luglio 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall good, some room for improvement...
The hotel stay was good. Service good. Restaurant menu no longer as good as before. Very limited options, also vegetarian option and mocktails.not many healthy options on menus.
Soggiorno di 4 notti a luglio 2023

10/10 Eccellente

Maggie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed
Soggiorno di 3 notti a luglio 2023

10/10 Eccellente

MICHAEL

Soggiorno di 1 notte a luglio 2023

8/10 Buono

Miquelina

Mi è piaciuto: Personale e servizio
Not value for money
There was a lot missing and we had to ask for it. We travelled as a couple but found only one pair or sleepers, one shower cup. Toilet paper was missing, tissue box had only 6 tissues nd we had to ask for replacement. The room was serviced at 20h on our first day nd we had to request it twice!! The staff however was extremely nice nd always ready to help
Soggiorno di 5 notti a luglio 2023

10/10 Eccellente

Maurice

Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Philip

Soggiorno di 3 notti a luglio 2023

10/10 Eccellente

Jean

Soggiorno di 2 notti a luglio 2023

6/10 Soddisfacente

A

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Receptionist at check-in looked like he needed a good wash and was scruffy. We went out for the day and returned at 16.45hrs and the room had not been touched Receptionist reckoned they had problems with housekeeping. The Rooms are looking dated and in need of a refresh. On a positive note the public areas are very nice with good service in the restaurant and a very good breakfast
Soggiorno di 2 notti a giugno 2023

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Cleanliness not good
Reception staff on arrival were excellent. Kids pack was gratefully received. Our room was dirty, the carpet had not been vacuumed, it was stained and there were sweet wrappers.The room also felt really dated, and the sofa bed had not been made up. The pool area and changing rooms were also dirty and looked tired (used tissues and dead insects around the pool, doors missing from cubicles in the changing rooms. Food in the bar was average and overpriced. Tiny bowl of soup, roasted garlic flatbread was basically two pieces of buttered toast. Didn't bother with breakfast which was included with our room rate.
Soggiorno di 1 notte a giugno 2023

4/10 Scarso

Anthony

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio
Not enough staff to deal with customers, resulting in lots of delays. Our room had very dated decor and was extremely humid upon arrival, opened the window to see all the rubbish bins and load in area. It smelled very badly, so we had to close the window immediately and suffer the humidity. That night, went to dinner with my kids. Pizza was £19. Pizza!!! Woken in the morning at 6am by the arrival of trucks unloading. Even with the windows closed, loud. Very much looked forward to leaving...
Soggiorno di 1 notte a maggio 2023

10/10 Eccellente

Glenn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful hotel grounds and great stay.
We had a fantastic overnight stay here. The staff were so friendly on arrival and departure. The hotel was lovely and peaceful and my little boy, who is 8, was definitely considered by the reception staff and also the staff working around the grounds, making recommendations to keep him amused and occupied. A great hotel that we will definitely visit again and again!
Soggiorno di 1 notte a giugno 2023

10/10 Eccellente

Lorena

Soggiorno di 1 notte a maggio 2023

10/10 Eccellente

Aran

Soggiorno di 1 notte a maggio 2023

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent lovely bedrooms great breakfast and fantastic grounds overlooking the golf course
Soggiorno di 2 notti a maggio 2023

10/10 Eccellente

Keith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Puckrup Pleasures.
A very pleasant location in the countryside. A very nice room with a view of the terrific golf course. Friendly staff and good food. Lovely comfy bed.
Soggiorno di 2 notti a maggio 2023

6/10 Soddisfacente

Terry

Soggiorno di 1 notte a maggio 2023