Vacanze Thanh Oai

Staff very rude unhelpful answer to issues was cancel booking and find somewhere else or pay to upgrade even though we had an upgraded room but was a small box room Experience I had at the hotel put a damper on the holiday Shower had the drain filled in so water running the other side of the bathroom for the drain. On arrival as the hotel messaged while I was on the plane they let our room out even though I had WhatsApp correspondence with the hotel prior to arrival Over all very disappointed

Very good and classy stay

Room perfect, view from balcony of the lake incredibly beautiful, and the friendliest, most helpful staff of any place I’ve ever stayed.

The room was clean with comfy beds. The laundry service was good. The breakfast was not amazing, was not ready at the scheduled time. This was frustrating for travellers following a tight schedule.

私の拙すぎる英語力のせいでコミュニケーションが取りにくかったと思いますが親切な対応をしてくださいました。 施設の設備も日本国内と変わらないくらい充実していたと思います。