Thanks for the review. We are happy you enjoyed your stay.

Thank you for your wonderful review. It means the world to us.

Below is a copy of the letter I mailed to you at your gmail address 48 hours after your departure. I was surprised that you never responded, and even more surprised to see your review. On 18/10/2019 10:56, Moon Shine on Whiskey Creek wrote: > > Dear Ivana and family > > Firstly, I must apologise for what must seem like a delay in reverting to you re your "bed bug" experience. We had guests arrive on the same day you checked out and after implementing all measures that we could to ensure a hygienic, bug-free environment, we wanted to reinspect the beds upstairs after their departure this morning, in order to be as thorough as possible. > > I was contacted at 06:00 this morning by Hotels.com with your request for compensation. > > Moon Shine is not merely a business to us. It is our home and our creation, and over 21 years we have poured a tremendous amount of love and energy into providing a happy, clean space for our guests to enjoy. We are proud to say that this is reflected in our reputation. > > When our Guests checked out this morning we made a point of asking them whether their stay was comfortable which they positively confirmed. We have just completed a thorough inspection of the upstairs beds in Tree Frog and are thrilled to report that we did not find any evidence of bed bugs. > > As a gesture of good faith, we would like to offer you a 50% refund. Please indicate by return email whether you would be happy with this. > > Kind regards > > Sue and Albert Bröhm

Vielen Dank für die tolle Bewertung. Es war ein Vergnügen, euch unterzubringen.

Vielen Dank für die tolle Bewertung. Es freut uns immer, wenn sich unsere Gäste wohlfühlen.

Thank you for the wonderful review. It means so much to us.

Thanks so much for your excellent rating of Moon Shine Paul. Means the world to us! So happy you enjoyed your stay. Kind regards Sue

Thanks for the great review. It means the world to us!

Thank you so much Lisa. We enjoyed hosting you. Kind regards Sue