Hall

Recensioni per Best Western Plus Plaza Hotel

2.5 out of 5
Best Western Plus Plaza Hotel
116 E Park St, Thermopolis, WY

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 373 su 722 recensioni" "
Valutazione di 8 - Buono. 215 su 722 recensioni" "
Valutazione di 6 - Soddisfacente. 70 su 722 recensioni" "
Valutazione di 4 - Scarso. 39 su 722 recensioni" "
Valutazione di 2 - Terribile. 25 su 722 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

ricky

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Liked the historical character of the property
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Terry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very quaint and comfortable
Soggiorno di 2 notti a maggio 2024
Risposta di Felicia LaJeunesse- General Manger, il giorno 8 mag 2024
Thanks for the great review! We are so glad you had a great stay. We look forward to seeing you in the future.

10/10 Eccellente

Rachel

Very nice room.
Soggiorno di 1 notte ad aprile 2024
Risposta di Felicia LaJeunesse - General Manager, il giorno 21 apr 2024
Thanks for the great review. We are pleased to hear you had a pleasant stay with us. We work hard to insure our guest have a great stay. We hope to see you aging in the near future.

8/10 Buono

Gulnur

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed for one night. Location is convenient and close to swimming pools, free parking. Serve tea and coffee all day. Almost no noise insulation, you can hear people outside and in the next room, snoring))) But we were so tired so it didn’t bother us. Pretty clean room and good organic amenities.
Soggiorno di 1 notte ad aprile 2024
Risposta di Felicia LaJeunesse- General Manager, il giorno 20 apr 2024
Thank you for the review. We work hard to make sure we give our guests a great stay. We hope to see you again soon.

10/10 Eccellente

Dane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is in a perfect spot fot the hot springs and the dinner across the street was good. Nice place. If i had to complain, the extra foldout bed was very uncomfortable.
Soggiorno di 1 notte a marzo 2024
Risposta di Felicia LaJeunesse- General Manager, il giorno 5 apr 2024
Thanks so much for the great review. Hope to see you again soon!!

10/10 Eccellente

Lisa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was so nice and helpful. The man who cooked the breakfast was extremely polite and helped with information and history about the area. Breakfast there was really good. The water, milk, juice options, hot cookies, and coffee throughout the day/night time was a blessing! We enjoyed the hot springs hot tub daily! We enjoyed being right in the park so close to the boardwalk, swimming options and historical sites.
Soggiorno di 8 notti a marzo 2024
Risposta di Felicia LaJeunese- General Manager, il giorno 31 mar 2024
We are so glad you had such a enjoyable stay! We work hard trying to ensure our guest experience a great stay! We look forward to seeing you again in the future.

2/10 Terribile

Christina

They called at 4:35 pm on the day of my check in to tell me Expedia overbooked and they did not have a room for me
Soggiorno di 1 notte a marzo 2024
Risposta di Felicia, il giorno 27 mar 2024
I am very sorry this is the experience you had. We work hard at providing the best service we can to ensure our guest a good experience. We will follow up with our third party representative to fix the underlying issue. We experienced technical issue that left our actual rooms and the rooms available online to be out of sync.

8/10 Buono

kim

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The front desk was awesome, the first room was mot clean plates of food left under the bed and was full of ants. Ants were everywhere. She moved us to another room and everything was great. The breakfast was top notch.the staff were great.
Soggiorno di 1 notte a marzo 2024
Risposta di Felicia LaJeunesse- General Manager, il giorno 12 apr 2024
Thank you for your review. I would like to apologize for the experience you had with one of the room. I hope you will give us another chance to exceed your expectations.

4/10 Scarso

Drew

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We showed up to the property completely exhausted. My wife checked us in and let our kids nap not knowing exactly what I had booked. I was at a wrestling tournament with our oldest. She then notified me that the room was a basic room with two double beds. We had reserved a king suite so that everyone would be accommodated. I notified the front desk of my issue to which they blamed Expedia. Front desk was adamant that Expedia was at fault and there was nothing they could do. I reached out to Expedia via virtual chat. The first person I talked to in The chat treated me like I was an idiot and blamed the entire fiasco on the hotel. The first virtual chat person left the chat mid solution after making me insanely frustrated and without a solution. I had to begin a brand new chat with Expedia and was again told that the hotel was to blame and that I was somehow at fault but in no way was Expedia at fault. The only solution Expedia could offer for my $170 dollar room was a $50 Expedia cash voucher to be used through Expedia only. The best western plaza then charged me for the pre paid room when we checked out for $219 after we had pre paid through Expedia. Overall the experience was terrible. We go to that hotel annually but I feel like we have visited for the last time. Expedia has lost my business as well. Customer service is no longer a thing. It’s a lost art. What a whiny review over a simple thing that could’ve been completely resolved with refund rather than blame.
Soggiorno di 1 notte a marzo 2024
Risposta di Felicia LaJeunesse General Manager, il giorno 12 mar 2024
I am very sorry to hear this was your experience staying with us. I will definitely bring this up with our front desk staff and make the improvements needed. I hope you will give us another chance to exceed your expectations.

8/10 Buono

Marian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spring fed hot tub
Soggiorno di 1 notte a marzo 2024
Risposta di FeliciaLajeunesse, il giorno 3 mar 2024
Thank you for the review. We appreciate your feed back! We hope to see you again soon.

6/10 Soddisfacente

maria

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
check in was slow and they gave me a key to someone else's room. then the next room they gave me had used soap and towels and when they went back to clean it, my key no longer worked so I had to go back a third time and get a new key. yogurt was a month past expiration at breakfast and coffee was like water
Soggiorno di 1 notte a febbraio 2024
Risposta di Felicia Lajeunesse General Manager, il giorno 28 feb 2024
I am very sorry this was the experience you had with us. Thanks for letting us know the issues you had so we can work hard on getting this corrected. Again, I apologize and hope you will give us another chance to exceed your expectations.

6/10 Soddisfacente

Chelsea

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
room was ok, bathroom was remodeled but we found someone elses brush in the chair and also notes under the night stand from a previous guest. room was not cleaned very well if those things were still in the room. Paint in hallway was all over the floor and ended up bringing some of the paint chips home in our luggage.
Soggiorno di 1 notte a febbraio 2024
Risposta di Felicia LaJeunesse General Manager, il giorno 24 feb 2024
I apologize for the experience you had staying with us, and will pass this along to our housekeeping. I hope you will give us another chance to exceed your expectations staying with us.

8/10 Buono

Pamela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay was comfortable. We have always enjoyed staying at this property. However, due to a problem with the third party we used to pay the hotel there was trouble running our card for the deposit. I called the third party and was told they would call the hotel. They did not call. The next day the GM told us we would have to pay for the room again or she could not check us out. I believe she felt that the whole matter was our fault because we used a third party.She kept telling us we would have to fix it. I called the third party again and fortunately the woman I spoke with straightened the matter out without us paying for the room again. I will say the young woman who checked us in was very pleasant and did what she could to resolve the issue.
Soggiorno di 1 notte a febbraio 2024
Risposta di Felicia General Manager, il giorno 19 feb 2024
I am very sorry this was your experience with us. Thanks for your feedback as it is very important to us to make the changes we need to make it better. We hope you will give us another chance to exceed your expectations.

10/10 Eccellente

Myia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Felicia General Manager, il giorno 14 feb 2024
Thanks so much for staying with us! Hope to see you again soon.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Dirty
Room was a mess when we arrived... french fries behind the chairs, ants and hair in the bathroom, no soap (and when asked for basic hand soap was told they were out??). This hotel needs serious help from Best Western in the cleanliness department. The floors in the rooms have no carpet, therefore should be swept daily, this is definitely not the case. The folks working the front desk were kind and were trying their best. Also when we arrived we were told they overbooked the hotel so they downgraded my room choice without downgrading my room rate. I will absolutely not be staying here again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Felicia LaJeunesse General Manager, il giorno 7 feb 2024
I am very sorry for the experience you had staying with us. I will address this issues with our housekeeping staff and make the changes needed for a better stay. We hope you will give us another chance to exceed your expectations of our hotel.

8/10 Buono

Kenneth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Felicia LaJeunesse GM, il giorno 23 gen 2024
Thanks for your survey. hope to see you again.

4/10 Scarso

daniel

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
the antiquety was nice the room was cold especially the bathroom floor and sounded like the other residents were in the room with you i will never pay for a premium room that is so crappy
Soggiorno di 2 notti a dicembre 2023
Risposta di Bianca, il giorno 11 gen 2024
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Thin walls, noisy, aged, small room, overpriced compared to other hotels in town.
Soggiorno di 1 notte a dicembre 2023
Risposta di Felicia LaJeunesse GM, il giorno 28 gen 2024
I am sorry to hear your stay wasn't better. We are working very hard at making things better for our guest. We hope you will come back again.

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Felicia LaJeunesse GM, il giorno 28 gen 2024
Thank you for your input. We are working very hard at making improvements for more enjoyable stays! Hope to see you again.

10/10 Eccellente

Charlotte

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to go stay and swim!
Soggiorno di 1 notte a dicembre 2023
Risposta di Felicia LaJeunesse GM, il giorno 2 feb 2024
So glad you enjoyed your stay. Hope to see you agin.

8/10 Buono

Clareesa

Soggiorno di 2 notti a dicembre 2023
Risposta di Felicia LaJeunesse GM, il giorno 2 feb 2024
Thanks for your response. hope to see you again

6/10 Soddisfacente

Kevin D

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Staff was great, enjoyed the hot tub
Soggiorno di 1 notte a dicembre 2023
Risposta di Felicia LaJeunesse GM, il giorno 2 feb 2024
So gals you enjoyed your stay. Hope to see you again.

6/10 Soddisfacente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Convenient for a weekend fishing trip. Bed was comfortable, but heat lamp in bathroom was not working and couldn't get the portable space heater to work. the interior rooms are loud--you can hear people talking loudly in the hot spring/courtyard until quiet hours begin. The door to the rooms slams loudly as does each room door in your quad. Breakfast is underwhelming. Tried to make a cup of tea, but the hot water carafe was empty.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really close to the hot springs. Hot springs pool on site. Great breakfast, including homemade cookies and real plates and silver. Everyone was very friendly. Unique hotel building with history and on the national register of historic buildings. Great place to stay.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Terri

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Old
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Mike

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
The property is run down, uncomfortable beds, it was clean though. All in all probably better places to stay
Soggiorno di 3 notti a ottobre 2023
Risposta di F. Brimage, il giorno 2 nov 2023
Thank you for letting me know. I will talk with the department head to make sure we met our guest needs.

8/10 Buono

Patrick

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Cool old building, great breakfast, some problems
The hotel, hot tub, and breakfast were great. I was really happy to find many dairy-free options at breakfast! The hot tub was lovely and relaxing. We enjoyed our time, but there were a few issues. The manager wasn’t someone we’d want to work for. When we saw her, she was sitting around on her phone or scolding an employee. She was nice to us, but we wouldn’t want to work under her. The crown molding beside the table in the breakfast room was pretty thick with dust - kinda gross. Our daughter spent all night coughing, which leads us to wonder about mold because she seems sensitive to that. It’s an old historic building, and the screws above the shower were rusty, so mold seems likeliest. All in all, we won’t stay there again.
Soggiorno di 1 notte a ottobre 2023
Risposta di F. Brimage, il giorno 2 nov 2023
Thank you for your review. I can assure you that it wasnt mold. I am so sorry that your daughter wasnt feeling her best. i would like to invite you back for a better stay.

10/10 Eccellente

Amiee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di F. Brimage, il giorno 2 nov 2023
Thank you

2/10 Terribile

Alice

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
I was not given the room I booked. When I complained I was told first that there are only two such rooms in the hotel, implying that I was not allowed such a room. Then that there was a problem with the room I booked and it was unavailable. Then that a family had that room and has been there for five days and could not be moved. Then finally, that they are “allowed” to substitute rooms without notice if a room is comparable which mine was not in any way. Had I not complained I would have been charged the same price for a room I did not get. They are terrible. Finally the room I was in had not had the bathroom cleaned. There was hair all over the floor. The toilet seat was soiled and so worn that the underlying wood was showing through. Really really terrible.
Soggiorno di 1 notte a ottobre 2023
Risposta di F. Brimage, il giorno 2 nov 2023
I am so sorry to here that you wasnt given the room that you wanted. We are a first come first serve hotel. We try to do our best to make sure we accommodate each and every guest.

8/10 Buono

Eric

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad agosto 2023
Risposta di F. Brimage, il giorno 2 nov 2023
Thanks

4/10 Scarso

Nan

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room that we stayed in had been remodeled, poorly. Two of the electrical outlets wouldn’t hold a plug, floor jams by the door were either missing or not smooth. The remodeled bathroom had mold in the shower corners and ceiling. The floor needed sweeping, a good dusting was also needed.
Soggiorno di 1 notte a ottobre 2023
Risposta di F. Brimage, il giorno 16 ott 2023
Good morning,I want to take the time out to apologize for any inconvenience that took place during your stay with us. If you dont mind reach out to me at the hotel and ask for the GM.

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The general manager checked us in and was very friendly.
Soggiorno di 1 notte a ottobre 2023
Risposta di F. Brimage, il giorno 16 ott 2023
Good morning,I want to thank you for visiting our wonderful hotel and we would love to have you again. It was great having you.

10/10 Eccellente

Sue

Viaggio di coppia
Staff very helpful, hot tub is great!
Soggiorno di 2 notti a ottobre 2023
Risposta di F. Brimage, il giorno 16 ott 2023
Thank you

6/10 Soddisfacente

Richard

Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Cindra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Front desk problem
Front desk guy was rude. Our room key did not work. Had to go back twice and he was told to go check on the lock. He said it wasnt his job and he didnt have time for that. We didnt get the room we wanted but certainly didnt need his bad attitude!
Soggiorno di 1 notte a settembre 2023
Risposta di F. Brimage, il giorno 26 set 2023
Good Afternoon, I want to take the time out to apologize for what occured during your stay. I can assure you that as the GM I will do my very best to make sure all training and communication with guest is handled correctly but, most all professionally.

4/10 Scarso

Robyn

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Disappointed in Thermopolis!
We usually stay across the street but thought we would treat ourselves and spend the extra money. It was NOT worth it! We waited 45 minutes to check in. The room was NOT clean. The hallway was dirty. It looked like they had swept the rooms and forgot to sweep the hallway. The toilet was not clean and there was a spider web complete with spider and bugs in the bathroom’s main corner. The bed would not stay on the box spring. Every time you got up it slid off. All in all a disappointing stay.
Soggiorno di 1 notte a settembre 2023
Risposta di F. Brimage, il giorno 26 set 2023
Good Afternoon,I want to take the time to apologize for the issues that occured during your stay. We are taking every action and concerns to make sure our property stay number 1. We thank you for letting us know so we can take care of the needs. I would love if you would give us another chance.

4/10 Scarso

Diana

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The facility was dirty and the housekeeping was basically non-existent. I would not recommend this hotel to anyway staying in Thermopolis.
Soggiorno di 4 notti a settembre 2023
Risposta di F. Brimage, il giorno 26 set 2023
Good Afternoon,I do apologize. We are alittle down in housekeeping at the moment. We are doing our best to make sure all guest are accommodated. I would like to extend a welcome back to our property.

2/10 Terribile

Robert

Soggiorno di 1 notte a settembre 2023

8/10 Buono

Larry

Viaggio con la famiglia
Mi è piaciuto: Servizi
Very loud air conditioner. Woke us up every time it clicked on during night. Security light outside was directed right into our window, so the shade was not sufficient to stop the light bleeding in. Linoleum on floor was buckled between bed and table and floor had not been swept. Good breakfast and beautiful surroundings.
Soggiorno di 2 notti a settembre 2023
Risposta di F. Brimage, il giorno 26 set 2023
I do apologize.

6/10 Soddisfacente

Daniel

Viaggio di coppia
Non mi è piaciuto: Servizi
Great location, but the property is getting old and needs some updating and care.
Soggiorno di 1 notte ad agosto 2023
Risposta di F. Brimage, il giorno 26 set 2023
Good Afternoon,I do apologizes! We are working on that as we speak.

8/10 Buono

Debra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The mineral pool. What I didn't care for was all the noise so early in morning from park lawnmowers
Soggiorno di 1 notte a settembre 2023
Risposta di F. Brimage, il giorno 26 set 2023
I do apologize

8/10 Buono

Roger

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di F. Brimage, il giorno 26 set 2023
Thank you!

8/10 Buono

Ann

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Stephanie

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

William

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome hot mineral pool and great breakfast
Soggiorno di 1 notte ad agosto 2023
Risposta di F. Brimage, il giorno 1 set 2023
Thanks Much

6/10 Soddisfacente

diane

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Jane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We enjoyed our stay at this lovely old hotel located in a state park. Our only complaint is the temp of the room when we arrived-61 on a day when it was in the 90s. We had to open windows to warm up the room. That’s not eco friendly
Soggiorno di 1 notte ad agosto 2023
Risposta di F. Brimage, il giorno 26 set 2023
I do apologize

6/10 Soddisfacente

Eric, Castle Rock

Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Erin

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay away
Stay away from this place. They charge you over two hundred dollars a night for an old out dated hotel. I rented a king suite with a bed so hard i couldn't sleep. It ruined our whole vacation. Rented it for two nights and had to leave after one. They refused to give me a refund for the second night. Bad customer service.
Soggiorno di 2 notti ad agosto 2023
Risposta di F. Brimage, il giorno 1 set 2023
As a new GM I have a plan to fixing this property to meet all guest requirements. We would like to invite you back to stay with us. As you see my improvements. When you come back please ask for the GM.