2/10
I recently stayed at a property in the Poconos that, while beautiful, was poorly maintained and left much to be desired. Upon arrival, I immediately noticed several issues: the sliding door did not lock, a stove knob was broken, and the linens were not clean. To make matters worse, snow and ice were not removed from the property, making it difficult and even unsafe to get around.I reached out to the owner to report these concerns, expecting at least an attempt to resolve them. Unfortunately, nothing was addressed during my stay. When I later requested a partial refund due to the unresolved issues, I was completely ignored.While the location and property itself had great potential, the lack of proper upkeep and customer service made this stay frustrating and disappointing. I would not recommend staying here unless management makes significant improvements in maintenance and communication.
Tanya G.
Soggiorno di 3 notti a febbraio 2025