I stayed in APA hotels in Shinjuku and Ueno - both excellent. It is a great chain for a 'middle class traveller'. I booked last minute for this one and now know why it had a vacancy! This particular one could do a better job in customer service....said politely. They gave me a regular small room (1 person), However, the bed was not elevated like in the other APA hotels - to store my suitcases etc. I asked to be moved, when possible, (people come and go everyday) and he/they bluntly said, "no, don't like it, go to another hotel!" Not a word of a lie. I had spent 6 previous nights in an APA hotel and was spending 4 nights there and they won't move me to the same size room, I only wanted an elevated bed! On top of it, one towel and one cup provided - paper cups to boot (the others had nice glass ones). The 'really friendly' 'general' manager stood at the front door at certain times and surveyed you and if you were staying there. When I first walked up to check in, he didn't say hello, he said, "Passport!!". Don't get the bfast either - also....less desirable. The Bfast at the Shinjuku APA was awesome!! I am a low maintenance traveller, so for this to be unfavourable, think twice before booking. My two cents. Ian from Canada