miyuki 様この度は、数あるホテルの中からヒルトン東京ベイをお選びいただきまして、誠にありがとうございました。せっかく楽しみにご来館いただいたにもかかわらず、お客様にご不快の念をお掛けいたしましたことをお詫び申し上げます。今後は全てのお客様にご到着からご出発まで、気持ちよくお過ごしいただけますよう、従業員教育に力を注いで参ります。次回はご期待に添えるサービスでお客様を再びお迎え出来ますよう、スタッフ一同心よりお待ち申し上げております。この度は貴重なお時間をさいてご意見をいただき、誠に有難うございました。

Dear David,Thank you for choosing Hilton Tokyo Bay and thank you very much for your comments regarding our indoor pool price.We are currently working with our e-commerce team to clearly display the indoor pool rates on the hotel website.We sincerely apologize for the inconvenience caused by the lack of prior notice.Once again, thank you very much for your variable comments. we hope to welcome you again in the near future.

Dear Perlita,Thank you very much for choosing Hilton Tokyo Bay.As for the lost earrings, they have not been found yet, as we have replied to you by e-mail the other day. If we find them, we will contact you as soon as possible.Thank you for your understanding.

Dear Trisha,Thank you for staying with us at Hilton Tokyo Bay.Please accept our most sincere apologies for the disappointment you have for not meeting your expectations.We will continue to work hard to improve our service and look forward to welcoming you back again.