Salottino della hall

Recensioni per Hotel The Celestine Ginza

4 out of 5
Hotel The Celestine Ginza
8-4-22 Ginza, Chuo-ku, Tokyo, Tokyo

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 435 su 585 recensioni" "
Valutazione di 8 - Buono. 125 su 585 recensioni" "
Valutazione di 6 - Soddisfacente. 16 su 585 recensioni" "
Valutazione di 4 - Scarso. 4 su 585 recensioni" "
Valutazione di 2 - Terribile. 5 su 585 recensioni" "

9,8/10

Pulizia

9,6/10

Personale e servizio

9,2/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Andrea

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2022
Risposta di Front Office Manager, il giorno 29 ott 2022
Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

8/10 Buono

marina, tokyo

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
servizio colazione molto lento .da evitare le camere al piano 5 e 6 perché rumorose
Soggiorno di 5 notti a ottobre 2019
Risposta di Front Office Manager, il giorno 11 dic 2019
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time from your busy schedule to share your valuable feedback. We apologize for your inconvenience that you did not fully enjoy your stay due to the noise disturbance. If you have any concerns or an unpleasant indicate, please feel free to contact the front reception. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more comfortable stay. Once again, we appreciate your feedback and hope to have the opportunity to welcome you back should you consider a future visit.

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent design. Superb hotel. Warm assistance from the receptionists. All staff was so helpful and professional. Exquisite scents are available in every area’s.
Soggiorno di 4 notti a ottobre 2019
Risposta di Front Office Manager, il giorno 11 dic 2019
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Thank you for the lovely review, we look forward to welcoming you back in future.

10/10 Eccellente

Orietta, Milano

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
accoglienza...design....qualità e stile. Sono tornato dopo 4 volte.
Soggiorno di 1 notte a ottobre 2019
Risposta di Front Office Manager, il giorno 25 nov 2019
Dear Sir or Madam, Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you back in future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Siamo stati una sola notte in questo hotel ma comunque ne abbiamo molto apprezzato le qualità. La camera non è super spaziosa ma curata in ogni minimo dettaglio, il che la rende molto accogliente. Abbiamo apprezzato anche la tecnologia presente in camera, dalle luci al tablet che controlla il tutto in stile domotica. L'hotel si trova ad un estremo di Ginza ma comunque è ben servito da molti servizi di trasporto. Il personale è stato molto gentile nelle poche occasioni in cui ne abbiamo avuto necessità. E' senz'altro un hotel molto interessante e curato che mi sento di consigliare.
Soggiorno di 1 notte a dicembre 2018
Risposta di Front Office Manager, il giorno 22 gen 2019
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. We will continue our efforts to give guests more pleasant stay with every aspect. Thank you for the lovely review, we look forward to welcoming you back in future.

10/10 Eccellente

Orietta, Milan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent. Elegant. Refined.
Very good dowsing. Elegance and sophistication for a small hotel in the heart of Ginza. Very well designed rooms with many facilities and comfort.
Soggiorno di 5 notti a giugno 2018
Risposta di Front Office Manager, il giorno 6 ago 2018
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory. We look forward to welcoming you back in future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a maggio 2018
Risposta di Front Office Manager, il giorno 25 mag 2018
Thank you very much for staying at Hotel The Celestine Ginza. We appreciate for your feedback.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2018
Risposta di Front Office Manager, il giorno 25 mag 2018
Thank you very much for staying at Hotel The Celestine Ginza. We appreciate for your feedback.

10/10 Eccellente

Antonio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albergo nuovissimo, molto raffinato e curato. Le stanze, come in tutto il Giappone, sono un poco spaziose
Soggiorno di 2 notti ad aprile 2018
Risposta di Front Office Manager, il giorno 10 mag 2018
Dear Sir / Madam, Thank you for having chosen at Hotel The Celestine Ginza and taking the time to share your experience. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay.

10/10 Eccellente

Yoonhee

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Office Manager, il giorno 17 apr 2024
Dear Sir or Madam,Thank you very much for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.We will continue to strive to improve our service level so that everyone can enjoy a comfortable stay as their "second home". We all look forward to welcoming you back next time.

10/10 Eccellente

GEORGINA, Los Angeles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very quiet.
Soggiorno di 4 notti ad aprile 2024
Risposta di Front Office Manager, il giorno 14 apr 2024
Dear Sir, / Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. We are very delighted to hear that your stay with us was a great experience for you. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Once again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future.Front Office Manager

10/10 Eccellente

Phebe S

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Courteous staff, convenient location to transport, dining and shopping. Would stay again! Thank you!
Soggiorno di 2 notti a marzo 2024
Risposta di Front Office Manager, il giorno 11 apr 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. As you know, we have good access to the public transportations such as JR, Metro and Bus within 3minutes by walk. Any guests who came either on sightseen or on business, could get an easy access to most of the places.Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE GINZA in the near future.Front Office Manager

10/10 Eccellente

Lauren

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Front Office Manager, il giorno 6 apr 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Eccellente

Phyllis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Front Office Manager, il giorno 6 apr 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Eccellente

Mitzie Jane

Soggiorno di 4 notti a marzo 2024
Risposta di Front Office Manager, il giorno 6 apr 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Eccellente

Sophia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I loved this area, we found a great ramen restaurant. We shopped at the Uniqlo 12 floor store. Convenient 7-eleven stores. Tokyo metro station within walking distance.
Soggiorno di 6 notti a marzo 2024
Risposta di Front Office Manager, il giorno 11 apr 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. As you know, we have good access to the public transportations such as JR, Metro and Bus within 3minutes by walk. Any guests who came either on sightseen or on business, could get an easy access to most of the places. We are happy to hear that you enjoyed shopping in Ginza.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE GINZA in the near future.Front Office Manager

10/10 Eccellente

aditya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Front Office Manager, il giorno 6 apr 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Eccellente

imelda

Soggiorno di 1 notte ad aprile 2024
Risposta di Front Office Manager, il giorno 28 apr 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

2/10 Terribile

Yun

Soggiorno di 3 notti a marzo 2024
Risposta di Front Office Manager, il giorno 28 apr 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We would be happy to hear about the content of your evaluation if you would like to share it with us.We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 Eccellente

Barbara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful staff
Soggiorno di 2 notti a marzo 2024
Risposta di Front Office Manager, il giorno 7 apr 2024
Dear Sir. / Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.Regarding to our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future.Front Office Manager

10/10 Eccellente

Kimberly, downey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, staff and room!
Soggiorno di 4 notti a marzo 2024
Risposta di Front Office Manager, il giorno 7 apr 2024
Dear Sir, / Madam,Thank you for having a stay at HOTEL THE CELESTINE GINZA and sharing your feedback on EXPEDIA.We hope that you enjoyed the location of the hotel which is set in an excellent location in central Tokyo, which is quite convenient to go to main sightseeing spots by walk and train. Our front desk is always ready to assist guests with transportation needs.Regarding to our service, we are also very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff.Superior Corner Twin Room you stayed this time has the high ceilings, windows are located on two sides of the room, a feature that allows more light to enter the room and makes it feel brighter than other rooms.We certainly hope that your time at HOTEL THE CELESTINE GINZA was a memorable one and we look forward to welcoming you back again.Front Office Manager

10/10 Eccellente

Michelle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved staying here! It’s away from the tourist hustle and bustle and in a nice fancy area. Lots of luxury shopping within walking distance. Super close walk to the metro and JR lines as well. The rooms are bigger than other places in Tokyo and the service was amazing. We’d definitely stay here again.
Soggiorno di 3 notti a marzo 2024
Risposta di Front Office Manager, il giorno 7 apr 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. As you know, we have good access to the public transportations such as JR, Metro.Our hotel is convenience for Both guests who came either on sightseen or on business, for getting an easy access to most of the places.We are very delighted to hear that your stay with us was a great experience for you.Once again, we appreciate for your feedback, and we hope to have the opportunity to welcome you back in future visit.

10/10 Eccellente

Alexander

Soggiorno di 1 notte a marzo 2024
Risposta di Front Office Manager, il giorno 6 apr 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Eccellente

Jerome

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024
Risposta di Front Office Manager, il giorno 11 mar 2024
Dear Sir or Madam,Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

10/10 Eccellente

Monica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great stay here last week. Hotel staff was very friendly. I accidentally booked a smoking room, not realizing that I did, and they were very accommodating in switching us to a non-smoking room without any issues. The rooms itself aren't particularly large, but it was comfortable. I was a little nervous staying here because of the negative reviews I read about the rooms smelling of body odor, but we didn't notice this at all. Rooms were very clean and well maintained. There's a restaurant on site La Casita which we didn't get to try, but they do have a bar there that my husband went to. Hotel is conveniently located, walking distance to high end luxury shopping as well as the Ginza mall. There is no doorman or anyone who will help with your luggage, so don't expect that service. I would recommend this hotel, great value for a comfortable stay.
Soggiorno di 1 notte a marzo 2024
Risposta di Front Office Manager, il giorno 17 mar 2024
Dear Sir or Madam,Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We will continue our efforts to give guests more pleasant stay with every aspect.If you have any concerns or an unpleasant indicate, please feel free to contact the front reception.We are delighted to hear that your stay in general was satisfactory, the comfort of our room, luxurious facilities and our service quality.We have good access to the public transportations such as JR, Metro and Bus within 3minutes by walk. Any guests who came either on sightseen or on business, could get an easy access to most of the places.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future.

2/10 Terribile

kensaku

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di 宿泊支配人, il giorno 5 mar 2024
この度は、ホテル ザ セレスティン銀座へご宿泊賜り誠にありがとうございます。また、レビューをお寄せいただきスタッフ一同心より感謝申し上げます。この度はご出発の際にご不快な思いをさせてしまい、誠に申し訳ございません。 頂戴したお声をしっかりと受け止め、今後の運営課題とさせていただきたく存じます。この度は、貴重なご意見をお寄せいただきありがとうございました。次回のお帰りをスタッフ一同心よりお待ち申し上げております。

10/10 Eccellente

Ricky

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All was great
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Manager, il giorno 29 feb 2024
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Eccellente

Pauls

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great boutique hotel in the heart of Ginza. Close to everything, easy commute
Risposta di Front Office Manager, il giorno 27 feb 2024
Dear Sir or Madam, Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.We are glad to hear that your satisfied with stay in general, for the convenient location and good access to the public transportations such as JR, Metro.Our hotel is convenience for Both guests who came either on sightseen or on business, for getting an easy access to most of the places.Thank you for the lovely review, we look forward to welcoming you back in future.

10/10 Eccellente

Man Ho

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Manager, il giorno 28 feb 2024
Dear Sir, / Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.Also we are grateful that you gave us the highest score and you were satisfied with your stay.We certainly hope that your time at HOTEL THE CELESTINE GINZA was a memorable one and we look forward to welcoming you back again.

10/10 Eccellente

Phyllis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Front Office Manager, il giorno 28 feb 2024
Dear Sir, / Madam, Thank you for having a stay at HOTEL THE CELESTINE GINZA and sharing your feedback on EXPEDIA.We are very delighted to hear that your stay with us was a great experience for you.We hope that you could find Origami(折り紙) and Hanafuda(花札) to your grandchildren in Ginza area because we heard you was looking for them.Once Again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future.

10/10 Eccellente

Vivien

Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Manager, il giorno 6 apr 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Eccellente

Tomoko

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
雰囲気がとても良かったです。
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

HEIDI

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Leo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service, the staff was very accommodating after I had accidentally booked a smoking room. All non-smoking rooms were booked for the night, but they went out of their way to find a room with limited smoke smell and then cleaned the smoke smell from my new room as much as possible.
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Manager, il giorno 20 feb 2024
Dear Sir or Madam,Thank you very much for having stayed at Hotel the Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.Regarding to our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff.We do our best to accommodate room requests.We will continue to strive to improve our service level so that everyone can enjoy a comfortable stay as their "second home". We all look forward to welcoming you back next time.

10/10 Eccellente

???

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
最高でした
Soggiorno di 2 notti a gennaio 2024
Risposta di 宿泊支配人, il giorno 3 feb 2024
この度は、ホテルザセレスティン銀座にご宿泊賜り誠にありがとうございます。また、お忙しい時間を割いてご宿泊の感想をお寄せいただき、重ねて御礼申しあげます。日常を忘れ、少しでも皆様の癒しとなる空間をご提供できますよう、施設設備の維持並びにサービスの向上に今後とも精進してまいります。お近くにお越しの際には是非またご来館くださいませ。次回のお帰りをスタッフ一同、心よりお待ち申し上げております。

10/10 Eccellente

???

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di 宿泊支配人, il giorno 2 feb 2024
ホテル返信:この度は、数あるホテルの中よりホテル ザ セレスティン銀座をお選びいただきまして、誠にありがとうございます。また、ご滞在に関しまして感想を賜りましたこと、重ねて御礼申しあげます。今後とも、お客様お一人おひとりに寄り添い、『第二の我が家』のようにおくつろぎいただけますようおもてなしいたします。再びホテルザセレスティン銀座にお迎えできる日を、スタッフ一同笑顔でお待ち申しあげております。宿泊支配人

8/10 Buono

Hiroyuki

Soggiorno di 1 notte a gennaio 2024
Risposta di Front Office Manager, il giorno 24 gen 2024
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Eccellente

Bruce

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing service. Everyone so kind and helpful.
Soggiorno di 4 notti a gennaio 2024
Risposta di Front Office Manager, il giorno 24 gen 2024
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Eccellente

King Yan Anthony

Soggiorno di 1 notte a gennaio 2024
Risposta di Front Office Manager, il giorno 24 gen 2024
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Eccellente

Megumi

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di 宿泊支配人, il giorno 13 gen 2024
この度は、数あるホテルの中よりホテル ザ セレスティン銀座をお選びいただきまして、誠にありがとうございます。ご出発の際に、寛いでいただけたとお言葉を頂戴でき大変光栄でございます。また、ご朝食のフレンチトーストもお気に召していただけた様子をお伺いでき、大変嬉しく存じます。14階レストランGINZA CASITAは厳選素材を丁寧に調理しており、多くのお客様からご好評をいただいております。東京タワーや銀座の街を眺めながらごゆっくりとお過ごしいただける、私ども自慢のレストランでございます。今後とも、お客様おひとりおひとりに合わせたサービスとお料理で、皆様のご滞在がより良いものとなりますよう、スタッフ一同日々精進してまいります。またのお越しをスタッフ一同笑顔でお待ち申しあげております。

8/10 Buono

Banlang

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2023
Risposta di Front Office Manager, il giorno 9 gen 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 Eccellente

Aleksandr

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 6 notti a dicembre 2023
Risposta di Front Office Manager, il giorno 9 gen 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 Eccellente

Justin

Soggiorno di 3 notti a dicembre 2023
Risposta di Front Office Manager, il giorno 9 gen 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 Eccellente

Juan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property and very close to metro. Lots of high end shopping nearby.
Soggiorno di 3 notti a dicembre 2023
Risposta di Front Office Manager, il giorno 9 gen 2024
Dear Sir or Madam,Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. we have good access to the public transportations such as JR, Metro and Bus within 3minutes by walk. Any guests who came either on sightseen or on business, could get an easy access to most of the places. Thank you for the lovely review, we look forward to welcoming you back in future.

6/10 Soddisfacente

Minhee

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
두번째 방문
두번째 방문이었습니다. 첫번째 방문때 서비스, 청결, 위치 등 너무 만족했었고, 가끔 리뷰에서 방에서 냄새가 난다는걸 봤었는데 이번에 저희 방이 그랬습니다. 리셉션에 말씀드려서 한번 바꿔주시긴했는데 바로 옆방으로 주셔서 똑같이 냄새가 났구요, 이게 공조시스템에서 나는 시큼한 냄새인것같아요. 이 부분만 제외하면 너무나 만족하는 호텔인데 아쉬웠습니다.
Soggiorno di 2 notti a dicembre 2023
Risposta di Front Office Manager, il giorno 6 gen 2024
Thank you for choosing at Hotel The Celestine Ginza and taking the time to share your voice about the experience.We are sorry for the unpleasant smell in your room. We are committed to providing clean rooms and improving the level of room checks to ensure the satisfaction of all our guests.Let me stress once again, we highly appreciate your feedback and your comment is a motivation for us to improve what we can offer for all our guests.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

4/10 Scarso

Jeonghyun

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Office Manager, il giorno 1 gen 2024
Dear Sir or Madam, Thank you for choosing Hotel The Celestine Ginza and taking the time to provide us valuable feedback regarding your previous stay.We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

10/10 Eccellente

Lisa

Soggiorno di 3 notti a dicembre 2023
Risposta di Front Office Manager, il giorno 31 dic 2023
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Eccellente

Yongjik

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
늘 가는 호텔
긴자 여행따 마다 늘 묵는 숙소. 청결하고 친절하다. 신바시역에서 걸어서 3분. 바로 옆 편의점
Soggiorno di 3 notti a dicembre 2023
Risposta di Front Office Manager, il giorno 1 gen 2024
Dear Sir or Madam,Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We are glad to hear that your stay was satisfactory, the comfort of our room, the quality of services and an excellent location. Regarding to our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

10/10 Eccellente

Carmen

Mi è piaciuto: Pulizia e personale e servizio
Echaba en falta un Lobby donde sentarme y por esta razón para instalaciones puse 3. Habitación cómoda, limpia y el personal del hotel maravillosos. Difícil de encontrar sitios para comer razonable o sencillo. Pero esta se debe a que está en Ginza. Volvería al hotel sin ninguna duda.
Soggiorno di 4 notti a dicembre 2023
Risposta di Front Office Manager, il giorno 29 dic 2023
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory, the comfort of our room,On the other hand, we are sorry to hear that the facility of lobby did not meet your expectation. We will share the comments with all the staff and continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. We all hope you also have wonderful time in Kyoto.Front Office Manager

10/10 Eccellente

Mikyung

Soggiorno di 2 notti a dicembre 2023
Risposta di Front Office Manager, il giorno 27 dic 2023
Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.