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Recensioni per Howard Johnson Hotel by Wyndham Toms River

2.5 out of 5
Howard Johnson Hotel by Wyndham Toms River
955 Hooper Ave, Rt 37 & Rt 549, Toms River, NJ

Recensioni

5,8
Valutazione di 10 - Eccellente. 166 su 1000 recensioni" "
Valutazione di 8 - Buono. 187 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 206 su 1000 recensioni" "
Valutazione di 4 - Scarso. 204 su 1000 recensioni" "
Valutazione di 2 - Terribile. 237 su 1000 recensioni" "

6,0/10

Pulizia

7,0/10

Personale e servizio

5,4/10

Servizi

5,4/10

Condizioni e dotazioni della struttura

5,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Aminah

Viaggio con la famiglia
Mi è piaciuto: Servizi
Nice hotel for a short stay, the kids loved the pool , and lots of places to eat.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Aminah,It's always a pleasure hearing from our guests. We're glad your kids enjoyed the pool, and we hope to see you again soon.

2/10 Terribile

Steve

It was not a experience. Rooms were moldy and smelly. The air smelled like someone was smoking pot. Left the hotel 10 minutes after check in. Front desk refused to refund even a partial refund. Dirty and old.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Steve,Thank you for sharing your feedback. We strive to maintain high standards of cleanliness and guest satisfaction, and we're disappointed to learn about your experience. Rest assured, we are addressing these concerns and hope for another opportunity to provide you with an enjoyable stay.

4/10 Scarso

Victoria

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Heather

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My family and I were really looking forward to our stay at the facility, however when we arrived the grounds were full of trash and mini liquor bottles. What was supposed to be a smoke free hotel reeked of cigarettes and marijuana the entire time. People were literally smoking in the hall right outisde of our room. The website adverstises that they have roll away beds available but when we inquired about one we were told they were all broken down for scrap and not replaced, leaving my teenagers to share a bed for 4 days. Our toilet would not flush the entire stay and when we said something about it, we were handed a plunger to try and fix it ourselves. The pool is not treated properly and is unsafe for swimming. After 40 minutes, my niece and son had the skin peeling off of their feet and they were bleeding. Would absolutely never return to this hotel.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 12 apr 2024
Dear Heather,Thank you for taking the time to leave a review. We are very disappointed to hear your stay did not meet your expectations and apologize for any inconvenience faced and any lapse of service received. We thank you for your feedback, which will help us improve the experience of future guests, as well as the hospitality we deliver.

10/10 Eccellente

Cashmere

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Susan

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Dog barking. Loud music. People smoking pot in non smoking room next to ours. Lack of most basic items like cups in bathroom, tissues, warm blankets. The desk attendant seemed very disinterested in the people smoking and playing loud music and the barking dog.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Susan,Thank you for taking the time to leave a review. We're disappointed to hear about your experience at our hotel and apologize for any inconvenience. This does not reflect the quality of customer service our guests expect from us, and thank you for sharing your concerns. While we cannot control the smell of smoke, as we are already a non-smoking property, your other concerns will be passed on to the correct management so they may be addressed.

6/10 Soddisfacente

Gary

Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Anne Marie, Surprise

Soggiorno di 2 notti a marzo 2024

2/10 Terribile

VICTORIA

Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Katherine, Castle Rock

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My room felt like a college dorm/apartment. Missing light plates on the switches. One coffee cup that was paper to last the four day stay. I checked the beds to see it they were box springs instead of mattresses because they were rock hard with no give. I am sure some people love this place because it was always sold but I think my next trip I will sleep in my car instead
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Katherine,While we are happy to have received the opportunity to host you, we are disappointed for not being able to provide the positive experience you deserve. Your feedback will be discussed internally with the respective teams, so that we may look to make improvements to enhance the overall guest experience. We hope you join us again, so we may prove to you we value our guests' feedback. Thank you.

10/10 Eccellente

Victor

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Xiaoping

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Good.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Dear Xiaoping,We appreciated the opportunity to host you at Howard Johnson Hotel by Wyndham Toms River. Our team trusts you had a comfortable stay in our accommodations. Please join us again!

2/10 Terribile

Kircy

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Poor and old condition, dirtying room, never again
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Thank you for taking the time to share your feedback. We are sorry you did not enjoy your experience. We do encourage guests to notify us of any issues that occur so that we can have the opportunity to find a solution to them. Nevertheless, we welcome you to reach out to our front desk team so we can gather specifics and make improvements where needed.

8/10 Buono

Kori

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was wonderful and the price was great!
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Dear Kori,It was our pleasure to provide you with affordable, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.

2/10 Terribile

Madeline

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
El precio del hotel no es tan bueno como para el precio que ellos cobran por una habitación, la cortina de baño de mi habitación estaba manchada de amarillo de tan vieja y con hilos saliendo por todos lados, las toallas con áreas transparentes de tan viejas, todo el hotel esta equipado con cosas super viejas, la piscina super grande pero el agua estaba turbia y ni siquiera olía a cloro, el desayuno mejor ni hablar de eso, el staff super friendly, cuando lleguè al hotel pensé que no iba a poder dormir, me sentía insegura, los pasillos parecen una cárcel con puertas de hierro, tienen un restaurante dentro del hotel que es público, gente de afuera puede entrar y eso hace que el hotel sea inseguro, puedes entrar al hotel por diferentes puertas y eso da inseguridad , en general no volvería 🙃🙃
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 25 mar 2024
Dear Madeline,We appreciate your recent feedback on our property. Thank you for taking a moment to leave us a review. We encourage all of our guests if they have any issues to please advise the front desk, they are always willing to assist. Safety is our #1 priority on our property. All doors and entrances have been updated with RFID (radio frequency identification) and are always locked. All of our rooms were renovated in 2023 with all new furniture and fresh paint. It would be a privilege and honor to be given another opportunity to deliver the experience you expected during your stay. Howard Johnson Hotel by Wyndham Toms River

2/10 Terribile

Rosmery

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room smelled bad. The beds were uncomfortable
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Rosmery,Thank you for your feedback. However, we are disheartened to learn your stay did not meet your expectations. Please know, our front desk staff is available 24 hours 7 days a week to assist with any concerns or issues you may have. We are always willing to assist while you are on the property. Thank you for choosing us and we hope you can consider staying with us again.

6/10 Soddisfacente

Karina

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It seems the property is renovating in parts. We were unfortunately in what I assume is the older wing. It just needs updating. The carpet smells like cigarettes and the beds were super hard.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Karina,We greatly appreciate your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we will make improvements where necessary. Please consider coming back to give us another chance in the future; we're confident that we can impress you.

2/10 Terribile

Suzanne

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I will start off by saying the POSITIVE aspects of this hotel: Clean linens, tv worked, bed was comfortable, room temp was comfortable, Housekeeping staff were polite and accommodating, two front desk clerks were polite and helpful, which were an elderly lady and an elderly gentleman. NEGATIVE and DISGUSTING COMMENTS: Front desk staff were not friendly or accommodating,The hallway was foggy with cigarette smoke to the point where it was hard to breathe. I asked the desk clerk about all the smoke in the nonsmoking area and he told me that this hotel was not the Radisson. The noise outside the room, in the bar/restaurant and traffic areas was so loud we had difficulty falling asleep. I had to put a pillow over my head to sleep.I asked if we could be moved twice to no avail, just told NO.We would have left but I paid in full when I made the reservation. The sliding glass doors were filthy. The darkening drape did not close all the way bc hooks were missing, the refrigerator literally stunk. Ants were crawling on the nightstand and floor and on a piece of gum stuck under the bathroom sink. The shower curtain had several holes. The side entrance to the hotel was filthy with bags of garbage laying on the ground and the door was filthy. The property was neglected and unkept ,the pool was cloudy and the surrounding area messy and dirty. In our hallway I saw a very shady deal going down and did not feel safe. I am sad to give such a negative but it's all true.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Suzanne,Thank you for your recent stay, and we appreciate you taking the time to share your insightful comments. We're happy you appreciated our clean linens and found the beds to your preference, as well as welcomed the friendly service our housekeeping team provided. However, we regret to hear that we were unable to meet your expectations and that you were dissatisfied with your overall experience. While we are a non-smoking property we're disappointed to learn of any smoke odor you encountered and for any issues you found with your room; we will address the concerns you raised internally to ensure improvements are made going forward. We're also sorry if you did not receive the standard of service expected from all members of our front desk team. Your feedback is invaluable and allows us to review areas where we need to be making improvements. We're grateful for your valuable input.

4/10 Scarso

Frank

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Lindsey

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was unfriendly the manager was a creep and a bully. The room was absolutely DISGUSTING my tub was infested with drain flies and the bottom of the shower was sagging and rotten. The toilet was dirty and covered in pee stains when I got there and the toilet wasn’t even attached to the floor. It stopped working two days before I left and they refused to accommodate us then they turned around and told me my deposit was used to pay for a night at the hotel which wasn’t true the manager was nasty and got in my face pointing his finger and made me cry. HORRIBLE EXPERIENCE that place should be condemned
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 18 mar 2024
Dear Lindsey,We value your feedback and appreciate you sharing it. It's important to us to provide a quality stay to our guests, so we're distressed that certain aspects of your visit fell short of our standards. We take complaints of this nature very seriously, and our housekeeping team will strive to make immediate improvements. Please know that our pest control service visits every 15 days to keep our property pest-free, and should there be an issue, it will be swiftly resolved. While we can't change the past, we can improve for the future, and we wish you safe travels on the road ahead.

10/10 Eccellente

Jennifer

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Lindsey

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Infested with bugs, very dirty run down rooms, mean uncourteous staff especially the manager. Blamed me for bug infestation refused to switch my rooms and then kept my deposit when I left saying it was used to pay for the room! Manager yelled at me and made me cry. Horrible place
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 14 mar 2024
Dear Lindsey,We're sorry to hear that you didn't have a good time with us overall. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. While we treat our property regularly, we'll be sure to have our pest control and housekeeping teams look into all of your comments further and make improvements where necessary. In addition, providing our guests with an amazing experience and friendly service is always our goal, so we're sorry to hear about the experience you described. All of your comments will be discussed internally and we'll work to ensure that we are still upholding the high hospitality standards that we always strive for. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline so that we can gather more information and better assist you. Thank you, and we hope you will consider giving us another chance in the future; we're confident that we can impress you.

2/10 Terribile

Zachary

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

10/10 Eccellente

Lindsay

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Only bad thing not enough parking at night have to be in early to get good parking
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 5 mar 2024
Dear Lindsay, Thank you so much for the perfect rating of your stay at Howard Johnson Hotel by Wyndham Toms River! We're thrilled you enjoyed your visit, but we apologize for any concerns you had regarding parking when returning later in the evening. Our friendly team is always available to discuss this and make recommendations. We appreciate you sharing your thoughts and hope you plan to join us again the next time you are in the area.

4/10 Scarso

Lucy

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
My first room had a leak. Though the second one was clean, the smell of cigarettes was VERY STRONG
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 5 mar 2024
Dear Lucy,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. We'll be sure to discuss your feedback internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you will give us another chance in the future to change your lasting impression.

2/10 Terribile

Lisa

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
We checked in and the staff was extremely rude. The gentleman was in the back in his phone and it seemed like we were inconveniencing him by checking in. We tried calling 5 times to let them know we were checking in late and never once would they answer the phone. Once to our room our toilet was coming undone from the floor and the toilet seat had a massive crack in it. The thermostat was ripped off of the way and exposed wires were there. The room comes with a blow dryer but it was not working so we I had to leave with wet hair for the day due to them not being able to provide a working on once asking. The manager came to address our concerns an hour later after being told he would be up in 15 minutes. They switched us to another room for our next night and it was in better condition but the bed was extremely hard.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Lisa,Thank you for sharing your feedback. We're disappointed to hear about the challenges you encountered during your stay, including the wait for assistance and the condition of your initial room. It's encouraging to know the team was able to relocate you, though we understand the replacement bed did not meet your comfort expectations. Your insights are invaluable in our continuous effort to enhance guest experiences. We look forward to the opportunity to welcome you back for a more positive and comfortable stay.

4/10 Scarso

Martin, Gainesville

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Property is on a busy corner with awkward access from main roadway. Very confusing sharp turn into property. Property is dated, room was not cleaned by housekeeping. Will stay elsewhere next time.
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Martin,Thanks so much for your feedback. We're very sorry to hear about your disappointment with our accommodations. Kindly note that our front desk team is always available to assist should issues with housekeeping (or anything else) crop up. We'll also share your comments internally to determine where improvements can be made, as guest satisfaction means everything to us. We sincerely appreciate you taking the time to leave a review, and we hope you'll consider giving us another chance to impress you.

4/10 Scarso

Robert

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
So I've stayed there before and never had a problem but my room was filthy and I had my 5year old daughter stay with me. I have pictures. They won't do anything bc I went through this website
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 28 feb 2024
Dear Robert,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness. This does not represent our usual standards, and we'll look into your comments further. Should you be in the area again, we hope you'll consider coming back to see us.

2/10 Terribile

Marlon

Viaggio di coppia
Whole roomed smelled bathroom was dirty
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 22 feb 2024
Dear Marlon,While we thank you for being our guest and sharing your feedback, we are sorry to know you had a disappointing visit. As the cleanliness of our hotel is a key priority, we’re very sorry that the guestroom fell short of the high standards we have here. Rest assured that your comments will be shared with the team to ensure we do better going forward. We are grateful for your time and wish you well as your travels continue.

2/10 Terribile

Alexander

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I chose this hotel because of the Wyndham name but never again. I'll start by saying the staff was friendly and the property clean, but that's the only good thing I'll say. Once you get by the stench of marijuana in the halls you find that the hotel houses a large population of homeless, so the noise stops when you can get to sleep and starts up again when you wake up. Hot water was just warm and pressure low. There was no clothes closet, a rack or even hangars to hang your clothes. Towels were stained and it was a chore to have them changed as you needed to request maid service but you would have had to guess that. Replacement coffee packets were unavailable. The WalMart was close so I was able to buy a hair dryer as the property didn't have them. Breakfast selection was all sugar and so poor that even the homeless found it necessary to comment in their colorfully vulgar way. Saw a few other eye opening things during my two day stay and will rate this joint just over a no-tell and is NOT the place where you want to take your family. A reply to my review on another site was obviously from a bot, not addressing/explaining any of the issues I listed.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 16 feb 2024
Dear Alexander,We're sorry to hear that you didn't have a good time with us overall. While we're happy to know that our friendly team members and clean rooms impressed you, please accept our apologies for any disappointment in our accommodations or amenities during your visit. All of your comments will be discussed internally, and we will make changes where necessary. Our team is dedicated to making improvements for the future, and please know our front desk team is always willing to assist with any issues during your stay. Despite this, we hope you will consider giving us another chance to impress you later down the line.

6/10 Soddisfacente

Mir -

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Kimberly, Manahawkin

Soggiorno di 3 notti a gennaio 2024

4/10 Scarso

Dorothea

Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The staff took forever to bring towels, they charged me for my service dog and the vent was not working.
Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 2 feb 2024
Dear Dorothea, Thank you for taking the time to share your thoughts with our team. We are disheartened that we were unable to meet your expectations. In regards to the service, this is highly unusual as our team strives to provide superb hospitality for our guests. We will be sure to share your feedback with our team for improvement. Please know that all of our pet fees allow us to provide a clean and quality stay for each guest. We appreciate your understanding.

4/10 Scarso

Alexander

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room was dirty
Soggiorno di 4 notti a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Dear Alexander,We appreciate your valuable feedback. Your experience is certainly not the impression we want for our guests. Please know that our staff is available during your stay to help resolve any issues that may arise, and we sincerely apologize that your visit was not what you expected. We hope you'll consider staying with us again so we can provide you with the stay you deserve.

4/10 Scarso

Michael

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The first room they game me had the smell of an old dirty ashtray , when I was given a different room it was small, a 20" TV , no dressers or closet to hang up my business suit I had to hang it the bathroom on shower curtin. the shower head was broken and only gave out is a stream, the overall appearance is old it is far from the most updated hotels
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 26 gen 2024
Dear Michael, In reading your review, it is clear we failed to meet your needs from start to finish. Please forgive us for not providing you with a comfortable place to rest your head. Your feedback is valuable and will guide our efforts to improve the guest experience. As we endeavor toward success, allow us to welcome you back for the five-star experience we know we're capable of.

8/10 Buono

najera garcia martin de

Mi è piaciuto: Pulizia e servizi
Soggiorno di 1 notte a gennaio 2024

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024

4/10 Scarso

Christy

Viaggio di lavoro
Not an ideal hotel
Didn’t feel comfortable staying. Low level income would afford. Lots of damages on doors and toilet was loose
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 22 gen 2024
Dear Christy,We are disappointed that we did not meet your expectations, and we apologize for any inconvenience caused by the concerns in your room. Please know that our front desk is always available and happy to assist with any issues that may arise. Our team appreciates you taking the time to share your thoughts, and we wish you all the best.

8/10 Buono

Brent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Xiaoping

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
I like the hotel, convenient to get to different places. Nice friendly staff when I checked in at night, Room is clean, but bathroom is relatively old, the faucet in bathroom sink is falling off, some minor issues. Good news is they are painting guest rooms, hope fixing some issues in winter season.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 13 gen 2024
Many thanks for your positive rating of Howard Johnson Hotel by Wyndham Toms River! It's wonderful that you enjoyed our friendly hospitality, clean accommodations, and convenient location. Our maintenance team will also check your faucet. We appreciate your thoughtful input and hope you'll return!

4/10 Scarso

Kathy

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Okay for a one-night stay but I wouldn't stay longer than that. We had plumbing issues and needed a place for the night. It gets very loud in the hallways, and you smell marijuana all through the hallway. The outer doors don't lock, not very safe. However there all camera throughout the hallways. Breakfast is the bare minimum; no tea or hot chocolate basically grab and go items, cereal and make your own waffles. Very busy area and parking lot was packed. The room was not bad but no closet space, very odd that the safe is open and visible as soon as you walk into the door. I was at the counter for almost 5 minutes waiting to check in but when I needed more towels, they were brought to the room right away. Front desk employees could be a little friendlier when dealing with the public. It served the purpose, but I wouldn't stay there again.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 9 gen 2024
Dear Kathy,Thank you for staying with us during your recent visit. Our team always strives to exceed the needs of our guests, and we sincerely apologize that your experience did not meet your expectations or our own. We will discuss your experience with our staff to ensure courteous and professional service is provided at all times. Additionally, we are sorry for not providing you with accommodations that fit your needs and our own standards. We have shared your insightful comments internally to ensure they are properly addressed. On behalf of our entire team, we wish you safe travels.

8/10 Buono

ibrahim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Amanda

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Cons: Non-smoking room smelled VERY strongly of chlorine & hallway smelled like smoke. Also, the shower never got hot - luke warm at best. Lastly, the AC unit was VERY loud anytime it would kick on. Restaraunt hours are not as advertised; The Grove is only for reserved parties & Christopher’s closed their kitchen at 5:30 ON NYE! Pros: Christopher’s Pub = DELICIOUS chicken salad club & fries & pasta salad along with friendly staff. Friendly hotel staff as well. Decent vending machines for drinks & snacks. Room size was perfect for two people & bed was comfy! Near a lot of DoorDash-able places.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 9 gen 2024
Dear Amanda,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our friendly staff, cozy rooms, and delicious food impressed you. However, we apologize for any concerns about odor and noise as well as for any disappointment with the dining hours. We'll look into your comments further, and we hope to see you again should you be back in the area.

10/10 Eccellente

Kim

Soggiorno di 3 notti a dicembre 2023

6/10 Soddisfacente

john

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Mizrain

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Dear Mizrain,Thank you for the short but sweet review of Howard Johnson Hotel by Wyndham Toms River! We are happy to hear you had an exceptional stay and look forward to welcoming you back again soon!

2/10 Terribile

Filiz

Viaggio di lavoro
Non mi è piaciuto: Servizi
That was horrible. First there is no breakfas, nothing!!!! Smells of hotel killing…. Second very much noisy. They just kicked off the peoples from the hotel. They called police. Argument and argument… Never ever again!!!!!!!!
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 23 dic 2023
Dear Filiz,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed that wasn't the case for you. We sincerely apologize for any inconvenience you encountered while you were here. Our guests are always encouraged to reach out to the front desk should they have any concerns, as we are always willing to assist in any way we can. Additionally, guest safety is always our first priority, and we are available to address concerns promptly. Nevertheless, your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

2/10 Terribile

Steven

Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Ashleigh

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was dirty. The bathroom needed repairs. The shower was leaking. There were people coming in and out of rooms at all hours of the night smoking weed in the hallways. The walls were thin enough to hear conversations in the next room. Paint was peeling on the wall around the AC. The beds were very uncomfortable. The overall place was very rundown and not worth $150 a night that I was charged.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 6 dic 2023
Dear Ashleigh,Your feedback means the world to us. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into your comments further and make changes where necessary. That said, we have freshly painted all our rooms and added new furnishings. Additionally, please know that our front desk team is always available to help address any issues, including noise concerns. Despite this, we hope you'll come back and join us again soon.

4/10 Scarso

CLEVELAND

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wouldn’t recommend this facility
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
We are deeply saddened to see that we did not earn your recommendation. Our front desk is always available during your stay to help remedy any problem you may encounter. Do not hesitate to reach out. If you are ever back in the area, we welcome another chance to impress you.