6/10 Soddisfacente
Fadi
Viaggio con la famiglia
2 giu 2024
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Great location, below average services + room
The location of the hotel is fantastic, and the rooms are both very clean and comfortable. I would say this is an OK hotel, but for the price you pay, I left very dissapointed.
Let me tell you why: there were many small things that when added together, felt as if the staff and hotel management were cutting corners, spread too thin, or not attentive to details. Our experience:
- Bathroom doors (our bathroom had two separate doors) were both misaligned, which meant they were loud and hard to use/close in the middle of the night without waking up others in the room
- We requested extra sheets (for the sofa bed) and towels, person at the front door told us she would send it right away. Six hours later, we went downstairs to make the request again, didn't find anyone, and had to call to request it because they had forgotten
- I used the app to text the staff a question about the room, and they never responded (we eventually figured it out)
- When checking out, we waited 2+ hours in front of the lobby (which is supposed to be managed 24/7) waiting for the staff to store our luggage. When someone finally came by, and let us store our luggage, they noted that someone would be back at 3pm (sounds like the morning staff person was no show). When we came back, no one was there at 3 and another guest was anxiously waiting to pick up his luggage. He called the phone, someone came by to tell him that they weren't able to open the storage, so after another call they remotely open.
Fadi
Soggiorno di 3 notti a maggio 2024
