Hotel vicino a Museo del Tram di Helsinki - Helsinki

"Il personale molto cortese, colazione TOP"

"Colazione ok. buona posizione. La stanza non è stata pulita e rifatta dopo la prima notte"

"Veramente un bell’hotel….poco altro da aggiungere "

"The room is functional and very clean, which is really important. However, I would have preferred if they had provided slippers and a bathrobe. The rooms are indeed clean, and that’s the most important aspect. On the downside, I was a bit disappointed that there were no slippers or a bathrobe. The view was beautiful, overlooking the harbor. As for the breakfast, considering the hotel’s quality, it was a bit disappointing because it felt somewhat chaotic and didn’t highlight the best quality. The selection was a bit repetitive; everything was there and the quality was good, but not enough variety for a hotel of this level. I would have liked a different pastry every now and then, maybe something with chocolate instead of the usual crepes, or even some fresh salmon instead of the standard herring. Overall, it’s a decent hotel that’s worth a moderate price, but I wouldn’t consider it a five-star hotel."

"Got upgraded to the suite, it was simply like living a dream"

"Struttura comoda, ottima per gli spostamenti; silenziosa, pulita con uno staff gentile, disponibile e preparato. Eccellente colazione."

"Tutto ottimo, hotel eccezionale, stile industriale, mattoni a vista e metallo nero, colazione superlativa, tutto quello che si potrebbe volere, c'è. Mezzi pubblici (tram e bus) a 2 minuti a piedi, zona centrale e vicino alla stazione, bus per porto sempre di fronte alla strada! TOP!"

"Hotel fuori dal centro ma in 15/20 minuti di bus si arriva in centro... la fermata è vicino all'hotel. Zona tranquilla..."

"The hotel is in an excellent location, housed in a charming historic building that reflects part of Helsinki's heritage. Unfortunately, the service fell far short of expectations. The main issue was the room cleaning: it was not done on a daily basis. Every evening, upon returning to the hotel, we had to ask for the room to be cleaned and wait—exhausted—in the lobby. To make matters worse, we were even told that we had asked the staff not to clean the room—an absurd and offensive accusation, essentially calling us liars. The final straw came on our last day: while we were packing to check out, we received a rude phone call bluntly reminding us to leave the room no later than noon, with a completely inappropriate tone. Service like this is unacceptable in any hotel, let alone one that claims to be five-star. A deeply disappointing experience from start to finish. They should be ashamed. "