Case in affitto a Upper Kangaroo Valley

“There was no reception and no wifi available despite what the listing says. We had to book another place as I needed to check into work. Owner was very dismissive of the problem Also he sent us the wrong pin so sent us on a 30 minute round trip. Spider webs and hair were in the shower/bedroom and there’s no exhaust fan in the bathroom. Couldn’t open the window as so many spiders just outside the window ”

“Tired cabin although incredibly expensive for one night. Was impossible to find with street signage covered by vines and no numbers on the units. (Guest in next unit called in looking for his unit.) Very poorly maintained with a number of missing light globes and broken fittings (e.g. bathroom soap holder and light fitting above the slippery stairs between the bedroom and bathroom). Stove (rusty in parts) is many decades old. One waste bin for entire cabin. Coffee machine but no capsules...

“Gorgeous space and surroundings. Would book again!”

“Property was pet friendly, great views from living spaces, and kitchen well equiped. ”

“The property had its own pet dog, which my son got to go and have pats with! We didn't have our own pets there so not applicable from our end. We only used the upstairs area of the house so can't comment on overall facilities. Pool did look nice for a dip if it was summer though!”

“Great location and amenities. Outdoor bath area had a lot of cobwebs. Poor communication regarding windows not being able to be opened. There should be more specific info about each accommodation in the welcome pack and options to contact the owner directly given this was the weekend and the office was closed. ”

“This property is quite dated and could use a good TLC such as removing cob webs around the house and the outdoor setting as an example. It felt it had not be used for some time.Unfortunately, the agency "HOLIDAY RENTAL SPECIALISTS' that rented the property, bombarded us with emails and messages after we booked. We had over 13 emails and 7 messages, even whilst we were at the property, beyond messages of checkin and check out. We found it quite intrusive. When asked if they could post back a...