Sala colazione

Recensioni per Days Inn by Wyndham Utica

2 out of 5
Days Inn by Wyndham Utica
150 N Genesee St, Utica, NY

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 193 su 999 recensioni" "
Valutazione di 8 - Buono. 371 su 999 recensioni" "
Valutazione di 6 - Soddisfacente. 249 su 999 recensioni" "
Valutazione di 4 - Scarso. 113 su 999 recensioni" "
Valutazione di 2 - Terribile. 73 su 999 recensioni" "

7,6/10

Pulizia

7,8/10

Personale e servizio

6,2/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Leeann, St Thomas

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A/c didnt work room was muggy, toilet seat broken they did fix, toilet was slowly leaking did tell front desk. Very limited continental breakfast (gra ola bars apples) back door didnt open wven with key's. Beds were comfy, front desk was nice. Walls thin could hear next door snoring and talking.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Leeann,We appreciate you sharing your feedback with us regarding your recent stay. We're delighted to hear you found our beds comfortable and our front desk staff nice. We will address your other comments with our team for improvement opportunities. Thank you for bringing these matters to our attention.

8/10 Buono

Paul, Cambridge

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location. Hotel room door jammed - have to lean in and push to open and close it.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Paul, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our maintenance team for further review. Your satisfaction is important to us, and we hope to welcome you back for an improved experience.

8/10 Buono

Christopher

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was good
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Christopher, We appreciate you taking the time to share your feedback with us. If there's anything specific you enjoyed during your stay, we'd love to hear more about it. Thank you for choosing our hotel, and we hope to welcome you back in the future for another positive experience.

10/10 Eccellente

jon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quick easy off
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello jon,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Guest satisfaction is important to us, and we will share your comments with our team for further review and improvement. Your input helps us enhance our services for future guests.

6/10 Soddisfacente

Laurel

Viaggio di coppia
Toilet was wobbly. Staff were great.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Laurel,We appreciate your feedback on the staff and will address the toilet concern accordingly for future guests' comfort. Thank you for highlighting the positive interaction with our team during your stay.

6/10 Soddisfacente

Brian

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property needs a lot of capital improvements. Also the bed linen is older and my pillow had a blood stain on it. There was no soap and shampoo in the dispensers.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Brian, We appreciate your feedback and will pass your comments to our management team for further consideration. We strive to ensure our guests have a comfortable stay and regret if we fell short in some aspects. Your concerns will be addressed to enhance the overall guest experience at our property.

6/10 Soddisfacente

Donald P

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It is evident cleaning is not as high a concern as it once was. 2 towels had long hairs, 2 different colors. One face cloth had hair. Im sorry, but thats just disgusting, besides nasty. No carts to move luggage. We were provided a cleaning persons wagon to bring in and take out luggage. The front desk clerk though was extremely helpful, apologetic and both did their best to make our stay somewhat manageable.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Donald P, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is our top priority, and we appreciate your recognition of our front desk staff's efforts. Your comments will be shared with our housekeeping team for further review. We hope to have the opportunity to welcome you back in the future for an improved experience.

4/10 Scarso

Leslie

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The lobby had funny odor. The breakfast to go options were terrible. the room sheets had hair on them and had to be changed and the bathroom fan was so loud. I will not stay here again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Leslie,We appreciate you sharing your experience with us. Guest feedback is important to us as it helps us improve our services. If you have any further comments or concerns, please do not hesitate to contact us directly.

4/10 Scarso

Angela

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Just an overall old little bit dirty hotel. My girlfriend would not even use the towels to dry herself. They were not even close to white.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Angela, We're sorry to hear you were not completely satisfied with your recent stay. Your feedback is valuable to us as we continuously strive to improve. We hope you'll consider giving us another chance in the future to provide a better experience for you.

2/10 Terribile

Alice

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No elevator. The stairwell was a large area with hidden corners. I arrived after 9pm and there was a very sketchy looking man just standing around in the stairwell. The lock on the room door didn't appear to secure properly. (Tiktok hack eased concerns for that.) The bathroom was dirty. There was hair on the sink counter and in the bathtub. Bathroom vent didnt work. Hot water ran out before bathtub filled. The stairwell doors open and close very loudly.... all night long. "Continental" breakfast was only a choice between chocolate donuts or granola bars and bruised apples. Never again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Alice, We're sorry to hear about the challenges you encountered during your recent stay. We appreciate your feedback and apologize for any inconvenience caused. We will address your concerns with the relevant teams for further review and improvement. Thank you for sharing your experience with us.

10/10 Eccellente

shara

Mi è piaciuto: Condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello shara,We are pleased to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

6/10 Soddisfacente

Karina

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
rien
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello Karina, We appreciate you taking the time to share your feedback with us. Should you have further concerns, please do not hesitate to contact our management team for assistance. We look forward to the opportunity to welcome you back in the future.

8/10 Buono

Steffan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fine. Thank 😊
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello Steffan,We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

4/10 Scarso

Leslie M

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The first room we were given was not cleaned yet, so we had to move all our things to another room. The room was so noisy we were woke up all hours of the night with people talking and moving around.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Leslie M, We apologize for any inconvenience faced during your stay. Our team is dedicated to ensuring rooms are properly cleaned before guests' arrival. Noise disturbances are rare, and we advise guests to report any issues to our front desk. Your feedback will help us improve our services for future guests.

2/10 Terribile

ryan

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The staff was exceptionally kind and friendly. The outside door did not normally latch. Our room was never cleaned, it was like they didn’t know we were even there. They are in the middle of remodeling and so there was equipment everywhere in the stair wells. Over all, we would not stay there again. But the staff is to be commended. They were all very kind.
Soggiorno di 6 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello ryan,We appreciate your kind words about our staff. We apologize if there were any inconveniences during your stay and thank you for bringing these matters to our attention. Your feedback will be shared with the team for improvements. We hope to have the opportunity to welcome you back in the future for a better experience.

6/10 Soddisfacente

Amy C

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Subpar and still a bit pricy.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Amy C, We appreciate your feedback and regret to hear that your experience did not meet expectations. We strive to provide value for all our guests and will share your comments with our team for future improvements. Thank you for sharing your thoughts with us.

10/10 Eccellente

Thomas, Rochester

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I did not like a "grab and go breakfast". When they advertised breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Thomas, We apologize that the breakfast did not meet your expectations. Feedback helps us improve, please contact our management team regarding your experience. Thank you for sharing your thoughts with us.

6/10 Soddisfacente

Dominick

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Property was in disrepair no working elevators no vending or ice machines on 2nd floor room door security lock broken hallway exit door did not close properly All in all a very disappointing stay
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Dominick, We appreciate your feedback and apologize for the inconvenience you faced during your recent stay. Your comments are valuable for us to improve our services, and management will address these issues promptly to enhance the guest experience. Thank you for bringing these concerns to our attention.

6/10 Soddisfacente

Christina

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
When we checked in the staff was very friendly. As we headed to our room the carpet was dirty. The room was about the same. The sheets would not stay on the bed, the bathtub was in rough shape and the drain was dirty. We only stayed as it was a one night sleep and there were no bed bugs otherwise we would have requested a refund and found an alternate place to stay. I will say again however the staff at the front desk was very friendly.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Christina, Thank you for sharing your experience with us. We're glad to hear you found our front desk staff friendly. We appreciate your feedback on the room condition and will address these matters with our housekeeping team for improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly for assistance.

2/10 Terribile

Mary

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we were locked out of our room , not due to our error, no one was in the front. He went out to get food and left front desk wide open with everyone's financial information in plain view. Also after 11 pm kids and parents screaming in the hallway. Construction items all over the place for painting. It was a real hole. I would expect treatment like this would warrant a REFUND!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 mar 2024
Hello Mary, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address the issues mentioned to improve our service. For any refunds or further assistance, please reach out to our management directly. Thank you for bringing this to our attention.

8/10 Buono

Stephen

Viaggio con la famiglia
Very nice staff
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 mar 2024
Hello Stephen,We are pleased to learn that you found our staff to be very nice during your recent stay. Our team takes pride in providing excellent service to all our guests, and your kind words are truly appreciated. If there is anything else you would like to share about your experience, please do not hesitate to reach out.

2/10 Terribile

Anthony

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
I stay here constantly and the staff are always super friendly but due to the construction it was noisier than usual & an alarm went off early in the morning that sounded as loud as a fire alarm
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Anthony,We appreciate your loyalty and are glad you find our staff friendly. We apologize for any inconvenience caused by the construction noise and unexpected alarm. Your feedback helps us improve the experience for all guests in the future. Thank you for bringing this to our attention.

10/10 Eccellente

Regina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 23 feb 2024
Hello Regina,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

8/10 Buono

Gregory

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Gregory,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had an enjoyable experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 Scarso

Sarah

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
This was a very disappointing stay, not a lot of people and had people right next to us making a lot of noise. Changed rooms, which was good. The wallpaper was peeling off the walls and there were cracks in the ceiling. Will not be staying in a Days Inn again.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 3 gen 2024
Hello Sarah, Thank you for bringing your concerns to our attention. We apologize for the noise disturbance you experienced during your stay. It's great to hear that we were able to accommodate your room change. We appreciate your feedback regarding the condition of the wallpaper and ceiling, and we will address these issues with the appropriate team. We value your business and hope you reconsider staying with us in the future.

8/10 Buono

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 22 dic 2023
Hello Jose, Thank you for choosing our hotel for your recent stay. We appreciate your support! If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another great stay.

10/10 Eccellente

Martin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Martin,We are delighted to hear that you had such a wonderful experience during your stay with us at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all of our guests. If you have any further comments or feedback, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Buono

Charlene

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Decent hotel
The hotel was a little dated but clean and the room was large. Overall a decent place to stay for the price.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 16 dic 2023
Hello Charlene,Thank you for choosing to stay with us and for taking the time to share your thoughts. We're glad to hear that you found our hotel clean and our rooms spacious. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Leo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Leo,We are delighted to hear that you had such a wonderful experience during your stay with us! We hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

ishrat

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
good place to stay
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 dic 2023
Hello ishrat,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We appreciate your support and hope to welcome you back in the future for another outstanding stay.

4/10 Scarso

Xiaomeng

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Risposta di Manager, il giorno 8 feb 2024
Hello Xiaomeng, We're sorry to hear that your experience at our hotel was not up to your expectations. We value guest feedback and encourage you to reach out to us directly so we can address any specific issues you may have encountered. We hope to have the opportunity to welcome you back and provide a more enjoyable stay next time.

10/10 Eccellente

Amy

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 dic 2023
Hello Amy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future for another wonderful stay.

8/10 Buono

Donna

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Clean
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 23 nov 2023
Hello Donna,We appreciate your feedback regarding the cleanliness of our hotel. Providing a clean and comfortable environment for our guests is one of our top priorities. We take your comments seriously and will share them with our housekeeping team for further improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Soddisfacente

Mark

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Mark,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Buono

Clifford

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 7 nov 2023
Hello Clifford,Thank you for sharing your feedback with us. We appreciate your evaluation of our hotel. We apologize for any inconveniences you may have encountered during your stay. Our team continuously strives to provide a comfortable experience for all our guests. We hope you will consider staying with us again in the future to experience the improvements we have made.

10/10 Eccellente

Rich

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 25 nov 2023
Hello Rich,We are thrilled to learn that you had a wonderful experience during your stay with us! We strive to provide exceptional service and we are delighted to know that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

4/10 Scarso

Suzanne

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel is shabby and poorly maintained. The woman at the check-in, however, was friendly and cheerful. Fortunately, we only had to stay one night.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 3 nov 2023
Hello Suzanne, Thank you for sharing your experience with us. We appreciate your kind words about our friendly and cheerful check-in staff. We apologize for any inconvenience caused by the shabby appearance of our hotel. We appreciate your feedback and will take it into consideration as we strive to improve the maintenance of our property.

10/10 Eccellente

Winnie

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
It was perfect 👍
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 2 nov 2023
Hello Winnie,We are delighted to hear that your stay with us was perfect! It is always our aim to provide exceptional experiences for our guests. We appreciate your positive feedback and hope to welcome you back for another perfect stay in the future.

2/10 Terribile

Angel

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Burn marks on the toilet and hair dye on the sheets and pillows
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 30 ott 2023
Hello Angel,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our housekeeping team is committed to maintaining a clean and comfortable environment for all guests. We appreciate your feedback and will ensure that your concerns are addressed with the utmost urgency. Should you have any further questions or concerns, please do not hesitate to contact our management team directly. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again in the future.

10/10 Eccellente

Nancy Ann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 31 ott 2023
Hello Nancy Ann,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and we are thrilled that we were able to meet your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Desiree

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The non-smoking room smelled like cigarettes. The place looked run down. The alleged breakfast was just a Hostess cake. They also refused to reimburse the second night I paid for when I submitted the cancellation prior 24 hours. I need to go to Utica one per month to see my son that just moved there. I will not be staying at this place again.
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 22 ott 2023
Hello Desiree,We apologize for any inconvenience you experienced during your stay. Your feedback regarding the room condition and breakfast will be shared with the relevant team members for improvement. Regarding the cancellation and reimbursement, please contact our customer service for further assistance. We hope to have the chance to turn this experience around.

6/10 Soddisfacente

Chelsea

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Chelsea,Thank you so much for your exceptional rating! We're overjoyed to hear that your experience with us exceeded your expectations. We can't wait to welcome you back for another fantastic stay!

10/10 Eccellente

Leo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Service!
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Leo,Thank you for your kind words! We're thrilled to hear that you enjoyed our service. We hope to welcome you back soon!

4/10 Scarso

Victor

Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 20 ott 2023
Hello Victor, Thank you for your feedback. We apologize for any inconvenience you experienced and appreciate your input.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Dear Guest,Thank you so much for your incredibly generous rating! We are thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back soon!

4/10 Scarso

Edward, Danbury

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The door lock was faulty the thermostat controls was not working The coffe machine inside the room was unplugged
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Hello Edward ,Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

4/10 Scarso

Ashley

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello Ashley, We apologize for any dissatisfaction during your stay. Please let us know how we can assist you further to improve your experience.

10/10 Eccellente

Victor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello Victor,Thank you for your excellent rating! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Hello Christopher,Thank you for the amazing rating! We are delighted to hear that you had such a fantastic experience with us. We look forward to welcoming you back on your next visit.

8/10 Buono

Jolleen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 18 ott 2023
Hello Jolleen,Thank you for your feedback! We appreciate your positive rating of our hotel.