Hall

Recensioni per DoubleTree by Hilton Utica

4 out of 5
DoubleTree by Hilton Utica
102 Lafayette Street, Utica, NY

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 424 su 824 recensioni" "
Valutazione di 8 - Buono. 248 su 824 recensioni" "
Valutazione di 6 - Soddisfacente. 83 su 824 recensioni" "
Valutazione di 4 - Scarso. 45 su 824 recensioni" "
Valutazione di 2 - Terribile. 24 su 824 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Adam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a marzo 2024
Risposta di Mary Ann, il giorno 3 mag 2024
Good afternoon Adam. Thank you for taking time to rate us. We are looking forward to your next stay. Have a great day!

10/10 Eccellente

Nicole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is absolutely beautiful, very quiet and convenient. This was my second time staying here and will be staying again!
Soggiorno di 1 notte a marzo 2024
Risposta di Mary Ann, il giorno 6 apr 2024
Good afternoon Nicole. Thank you for the wonderful comments about our hotel. We appreciate your time and loyalty. We can't wait for your next visit.

10/10 Eccellente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay, as always. Easily the prettiest lobby of any hotel anywhere. We walked to dinner and a Utica hockey game. Easy peasy!
Soggiorno di 1 notte a marzo 2024
Risposta di Mary Ann, il giorno 6 apr 2024
Good afternoon Sarah. Thank you for your wonderful comment about our hotel. We are glad you enjoyed your stay with us. We are looking forward to hosting you again.

2/10 Terribile

Cherise

Non mi è piaciuto: Servizi
Experienced discrimination.I will not be returning.
Soggiorno di 1 notte a marzo 2024
Risposta di Mary Ann, il giorno 27 mar 2024
Good evening Cherise. I am very sorry if you felt that way. If you want to discuss about your experience with us, feel free to contact the hotel. We will be glad to make things right for you.

10/10 Eccellente

Michael, West Palm Beach

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a beautiful historic hotel, the suite was very spacious and the bed and pillows comfortable. The restaurant was grandioso, prices reasonable and the food authentic and delicious! We even got a tour of the ballrooms and the views from the top floors. Great stay, highly recommend it
Soggiorno di 1 notte a marzo 2024
Risposta di Mary Ann, il giorno 9 mar 2024
Good afternoon Michael. Thank you for giving us a perfect rate and amazing review. We appreciate your time and looking forward to your next stay.

10/10 Eccellente

Mohammad

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean, the bathroom was clean and spacious.
Soggiorno di 2 notti a marzo 2024
Risposta di Mary Ann, il giorno 9 mar 2024
Good afternoon Mohammad. Thank you for taking time to rate us. We appreciate your comment and looking forward to your next stay.

6/10 Soddisfacente

John

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Mary Ann, il giorno 13 mar 2024
Good afternoon John. Thank you for taking time to rate us. We are looking forward to your next stay.

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful place!
Soggiorno di 1 notte a febbraio 2024
Risposta di Mary Ann, il giorno 3 mar 2024
Good afternoon Nicole. Thank you for rating us 5 out of 5. We appreciate your time and looking forward to your next stay.

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient access to Highways and an easy area to walk and check out restaurants and coffee shops. Safe on-site parking and beautiful lobby that hearkens back to an earlier era. A classically beautiful hotel in the heart of Utica.
Soggiorno di 1 notte a febbraio 2024
Risposta di Mary Ann, il giorno 9 mar 2024
Good afternoon David. Thank you for giving us a perfect rate and amazing review. We appreciate your time and looking forward to your next stay.

10/10 Eccellente

Patrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful place, would definitely stay there again or recommend
Soggiorno di 1 notte a gennaio 2024
Risposta di Mary Ann, il giorno 29 gen 2024
Good evening. Thank you for giving us a perfect rating. We appreciate your comment and looking forward to your next stay.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Mary Ann, il giorno 22 gen 2024
Good evening. Thank you for rating us 10 out of 10. We are looking forward to your next stay.

4/10 Scarso

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
the location was convenient to our needs however the lack of a separate space for weddings,conferences and other type event is lacking...A wedding was taking place right in the front check in area while we were checking in plus we had to wait an additional hour before our rooms were ready to check in...
Soggiorno di 1 notte a settembre 2023
Risposta di Anne-Marie R., il giorno 8 gen 2024
We are so sorry this was your experience with check in. Our team works very hard to ensure all rooms are thoroughly cleaned and inspected prior to a guest's arrival and we are so sorry your room took longer to prepare for you than anticipated. We do hope to have the opportunity to serve you in the future.

2/10 Terribile

Donna

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a dicembre 2023
Risposta di Anne-Marie R., il giorno 8 gen 2024
We are so sorry you did not enjoy your time with us. Please reach out to us with specific concerns we would love to make it right.

10/10 Eccellente

Tom

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Mary Ann, il giorno 8 gen 2024
Good evening Tom. Thank you for rating us 5 out of 5. We appreciate your time and we are looking forward to your next stay.

10/10 Eccellente

Aaron

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Someone had left stinky left overs in the fridge in our room that were never removed. Not a big deal. Loved the place and will come back.
Soggiorno di 1 notte a dicembre 2023
Risposta di Mary Ann, il giorno 8 gen 2024
Good evening Aaron. Thank you for giving us a perfect rate in spite of your experience. We apologize for the inconvenience. We are looking forward to your next stay and make things right.

8/10 Buono

Justin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Mary Ann , il giorno 8 gen 2024
Good evening Justin. Thank you for taking time to rate us. We are looking forward to your next stay and make it memorable.

8/10 Buono

Brian

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Desk in room had sticky circles from what looked like a glass being set down on desk and night stand.
Soggiorno di 2 notti a dicembre 2023
Risposta di Mary Ann, il giorno 1 gen 2024
Good morning Brian. We apologize for the inconvenience and thank you for letting us know. We are looking forward to your next stay so we can make things right. Have a great day!

10/10 Eccellente

DIRK

Soggiorno di 1 notte a dicembre 2023
Risposta di Mary Ann , il giorno 1 gen 2024
Good morning Dirk. Thank you for rating us 5 out of 5. We are looking forward to your next stay. Have a great day!

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di Mary Ann, il giorno 21 dic 2023
Good evening David. Thank you for giving us a perfect rate. We appreciate your time and looking forward to your next stay.

10/10 Eccellente

Beth

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Soggiorno di 2 notti a dicembre 2023
Risposta di Mary Ann, il giorno 20 dic 2023
Good evening Beth. Thank you for taking time to rate us. We are looking forward to your next stay.

10/10 Eccellente

Sarah

Viaggio di coppia
Mi è piaciuto: Servizi
Best hotel lobby anywhere! Really! The hotel is convenient for what we want in Utica. We enjoy sitting in the lobby on evenings we stay here. Old, beautiful, elegant.
Soggiorno di 1 notte a dicembre 2023
Risposta di Mary Ann, il giorno 20 dic 2023
Good evening Sarah. Thank you for the great comments about our hotel. We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Y
Soggiorno di 1 notte a dicembre 2023
Risposta di Mary Ann, il giorno 20 dic 2023
Good evening James. Thank you for taking time to rate us. We are looking forward to your next stay.

10/10 Eccellente

Casey

Soggiorno di 2 notti a novembre 2023
Risposta di Mary Ann, il giorno 20 dic 2023
Good evening Casey. Thank you for giving us a perfect rate. We appreciate your time and looking forward to your next stay.

10/10 Eccellente

scott

Soggiorno di 1 notte a dicembre 2023
Risposta di Mary Ann, il giorno 20 dic 2023
Good evening Scott. Thank you for giving us a perfect rate. We appreciate your time and looking forward to your next stay.

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a dicembre 2023
Risposta di Mary Ann, il giorno 20 dic 2023
Good evening Jennifer. Thank you for giving us 5 out of 5. We are looking forward to your next stay.

10/10 Eccellente

Erica

Soggiorno di 1 notte a dicembre 2023
Risposta di Mary Ann, il giorno 3 feb 2024
Good evening Erica. Thank you for rating us 5 out of 5. We appreciate it and look forward to your next stay.

10/10 Eccellente

Anthony

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place
Soggiorno di 3 notti a novembre 2023
Risposta di Mary Ann, il giorno 8 dic 2023
Good evening Anthony. Thank you for giving us a perfect rate. We appreciate your time.

10/10 Eccellente

Laura

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, close to my event
Soggiorno di 2 notti a dicembre 2023
Risposta di Mary Ann, il giorno 8 dic 2023
Good evening Laura. Thank you for taking time to rate us. We appreciate your comment.

10/10 Eccellente

Alfredo, Plano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful hotel, great rates. Odd room layout as a result of being much older from an era of different design sensibilities (1912), but still great.
Soggiorno di 1 notte a dicembre 2023
Risposta di Mary Ann, il giorno 8 dic 2023
Good evening Alfredo. Thank you for giving us a perfect rate. We appreciate your time and comment.

10/10 Eccellente

Anthony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Historic hotel with modern upgrades
Soggiorno di 3 notti a novembre 2023
Risposta di Mary Ann, il giorno 29 nov 2023
Hi Anthony. Thank you for taking time to rate us. We appreciate your comment. We are looking forward to your next stay.

10/10 Eccellente

Yanira

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel.
Soggiorno di 1 notte a novembre 2023
Risposta di Mary Ann, il giorno 29 nov 2023
Hi Yanira. Thank you for giving us a perfect rate. We are looking forward to your next stay.

4/10 Scarso

Heather

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Clean big TV spacious room Online stated jetted tub but there wasn't Nobody said breakfast was only a small window of time We paid for it and got nothing not even a juice and granola bar Way overpriced for what it is
Soggiorno di 1 notte a novembre 2023
Risposta di Mary Ann, il giorno 30 nov 2023
Hi Heather. I am sorry that we did not meet your expectations. We are looking forward to your next stay so we can make things right.

2/10 Terribile

Amy, Utica

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was not cleaned and the second bed was slept in . Dust on furniture. No one sneered why I tried to change rooms . Unpleasant experience
Soggiorno di 1 notte a novembre 2023
Risposta di Jose O, il giorno 25 nov 2023
I hope this message finds you well. I want to extend my sincerest apologies for the complications you experienced during your recent stay at Doubletree By Hilton Utica.Your comfort and satisfaction are of the utmost importance to us, and I deeply regret that we fell short of meeting your expectations.I understand that your experience did not align with the high standards of service we strive to provide. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar situations in the future.We deeply value your patronage and the trust you placed in us to provide a seamless and enjoyable stay. We are actively investigating the matters you raised and are taking corrective measures to ensure that our guests do not face similar inconveniences moving forward.As a gesture of our genuine commitment to making amends. Our aim is to demonstrate our dedication to your satisfaction and to regain your trust.Once again, I apologize for the inconveniences you encountered. We hope you will consider giving us another opportunity to provide you with the exceptional stay that you deserve.Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and look forward to the possibility of welcoming you back to Doubletree By Hilton Utica in the future.Warm regards,

10/10 Eccellente

Gabriel, Greenville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing historic hotel. They kept the historic ambiance and elegance of the lobby/ballroom and restaurant. The rooms are spacious, modern, clean and quiet. Ample free fenced parking. Attentive and gracious staff. Absolutely outstanding experience here!!
Soggiorno di 5 notti a novembre 2023
Risposta di Jose A Otero, il giorno 11 nov 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Again Thank you!!

8/10 Buono

Katrina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Jose O, il giorno 2 nov 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback and score reviews, regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality. we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

10/10 Eccellente

Sheri

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful, beautiful hotel. Great service. Happy, helpful front desk. Just fantastic!
Soggiorno di 1 notte a ottobre 2023
Risposta di Mary Ann, il giorno 30 ott 2023
Good evening Sheri. Thank you for taking time to leave a great comment here. We appreciate your feedback. We are looking forward to your next stay.

10/10 Eccellente

Heather

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Get a corner room! It is a phenomenal hotel!!
Soggiorno di 1 notte a ottobre 2023
Risposta di Mary Ann, il giorno 28 ott 2023
Good evening Heather. Thank you for your great comment about our hotel. We are glad that you enjoyed your stay with us. We are looking forward to your next stay.

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Mary Ann, il giorno 28 ott 2023
Good evening Kevin. Thank you very much for the perfect review. We appreciate you taking time to rate us. We are looking forward to your next stay.

10/10 Eccellente

Arleen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A very nice place to stay ...
Soggiorno di 1 notte a ottobre 2023
Risposta di Mary Ann, il giorno 28 ott 2023
Good evening Arleen. Thank you for your great comment about our hotel. We are glad that you enjoyed your stay with us. We are looking forward to your next stay.

4/10 Scarso

Hugh

Soggiorno di 1 notte a ottobre 2023
Risposta di Jose A Otero, il giorno 2 nov 2023
I hope this message finds you well. I want to extend my sincerest apologies for the complications you experienced during your recent stay at Doubletree By Hilton Utica.Your comfort and satisfaction are of the utmost importance to us, and I deeply regret that we fell short of meeting your expectations.I understand that your experience did not align with the high standards of service we strive to provide. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar situations in the future. We like to know what areas we need to improve to change your experience and make better.We deeply value your patronage and the trust you placed in us to provide a seamless and enjoyable stay. We are actively investigating the matters you raised and are taking corrective measures to ensure that our guests do not face similar inconveniences moving forward.As a gesture of our genuine commitment to making amends, I would like to offer you. Our aim is to demonstrate our dedication to your satisfaction and to regain your trust. If you would like to discuss your experience further or if you have any additional feedback to share. Your insights are invaluable in helping us improve and enhance the experiences of all our guests.Once again, I apologize for the inconveniences you encountered. We hope you will consider giving us another opportunity to provide you with the exceptional stay that you deserve.Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and look forward to the possibility of welcoming you back to Doubletree By Hilton Utica in the future.Warm regards,

8/10 Buono

Dean, shorewood

Soggiorno di 1 notte a ottobre 2023
Risposta di Anne-Marie R., il giorno 30 ott 2023
Thank you for taking the time to rate us! We hope to have the opportunity to serve you in the future.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Jose Otero, il giorno 7 ott 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive score, regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

10/10 Eccellente

Laurie Beth

Viaggio di gruppo
Mi è piaciuto: Condizioni e dotazioni della struttura
The building is so old but so beautiful very clean
Soggiorno di 1 notte a settembre 2023
Risposta di Jose O, il giorno 7 ott 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Going back home
Location was convenient. Some local breakfast spots nearby. Pillows were way too soft. Room was listed as a queen but the bed felt more like a full. Place was clean, maid services were by request if staying less than four days. Not an issue for us. The staff were very friendly. As always, the warm cookie helps.
Soggiorno di 4 notti a settembre 2023
Risposta di Jose A Otero, il giorno 7 ott 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality. also we understand some situation can be happen during your stay I understand that some experience did not align with the high standards of service we strive to provide. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar situations in the future. Your kind words and your observation to improve about our hotel have been shared with our team, and leadership, we want to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We genuinely appreciate your feedback and look forward to the possibility of welcoming you back to Doubletree By Hilton Utica in the future.

10/10 Eccellente

Eileen

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Anne-Marie R., il giorno 27 ott 2023
Thank you so much for this amazing score!

10/10 Eccellente

Marea

Soggiorno di 1 notte a settembre 2023
Risposta di Anne-Marie R., il giorno 27 ott 2023
Thank you so much for the 5/5!!!

10/10 Eccellente

Bryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Just passing through Utica New York, we had the pleasure of staying at the Doubletree by Hilton. Our room was spacious and clean with modern updates. The staff was very friendly and helpful. The building is a true turn-of-the-century gem. I loved it.
Soggiorno di 1 notte a settembre 2023
Risposta di Jose O, il giorno 7 ott 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

8/10 Buono

Ayana

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Good, decent stay.
Upon entering at the side entrance of building it was just stairs, had to carry suitcase up them. It was very loud as it was a wedding being set up in the lobby. At the desk the young lady, think her name was Chianna greeted us and begin to check us in. Check in was smooth, room was not ready at first as she checked to see how long, by the time I left incidentals($50/night). We were all set. All my request were fulfilled. However, when getting into the room, can tell the floor wasn't vaccumed and tables, counter top, fridge, etc. were not completed. Housekeeping were nice gave me extra cups when asked. The sofa bed pillows should be lysol sprayed and cushions should be spot cleaned. Im giving a 3.5 out of 5, do to cleanliness. Most of the staffing encounters were friendly and professional. We were looked out twice, when told the key should open all doors. It was fixed in a tmely fashion without any hiccups. Overall enjoyed the stay. The room was nice and spacious. Elevators are very small but I get it because its a historical building. It also had a weird smell, like smoke and bo in the hallways. Close to the Hilton standard, work on improvements.
Soggiorno di 1 notte a settembre 2023
Risposta di Jose A Otero, il giorno 7 ott 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality. also we understand some situation can be happen during your stay I understand that some experience did not align with the high standards of service we strive to provide specialty with cleanliness of the room, Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar situations in the future. Your kind words and your observation to improve about our hotel have been shared with our team, the housekeeping department, and leadership, we want to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We genuinely appreciate your feedback and look forward to the possibility of welcoming you back to Doubletree By Hilton Utica in the future.

10/10 Eccellente

Jane

Soggiorno di 1 notte ad agosto 2023
Risposta di Jose O, il giorno 7 ott 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honored to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.

10/10 Eccellente

Barbara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay. Very welcoming staff and luxurious hotel.
Soggiorno di 1 notte ad agosto 2023
Risposta di Jose O, il giorno 7 ott 2023
We hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent stay at Doubletree By Hilton in Utica. Your positive feedback regarding your experience truly warms our hearts and reinforces our commitment to providing exceptional hospitality.Your kind words about about our hotel have been shared with our team, and we are thrilled to hear that we were able to make your stay enjoyable and memorable.As a token of our appreciation, we would like to extend a special invitation for you to return and stay with us again. We are dedicated to maintaining the high standards that earned your praise, and we would be honoured to have the opportunity to welcome you back to our hotel. Whether you're planning another getaway or a business trip, we are here to ensure that your experience exceeds your expectations once more.Please feel free to contact us directly at Doubletree by Hilton when you're ready to book your next stay.Our team will be delighted to assist you with any arrangements and ensure that your visit is seamless and delightful.