I had a problematic stay at this hotel over the fallas festival. Here are some of my observations.
Pros: great location next to the old city & in front of the park, easy walk to explore the old city. Rooms are very clean & bed comfortable. Nicely renovated. The exterior rooms are beautiful.
Cons: the standard room I booked through Expedia was an interior room, with a small window facing a skylight well, (referred to as internal courtyard). The room is so dark that it is impossible to tell it is day or night. The next day I requested to move to an exterior room & the gentleman at the front desk was very helpful. However I had to move back to an interior room again the night after, as it is impossible to sleep at the exterior facing room. There was a party tent set up right in front of the hotel entrance, blasting disco music every night until 4am! Even with my noise canceling ear plugs, my bed vibrated with the loud music 😝
After 3 nights of either no sleep or couldn’t wake up in the dark during the day, I checked out of the hotel early. The hotel refused to refund the unused night despite Expedia was on the phone negotiating with them.
In general, I think this would have been a good place to stay outside of Fallas time. I would not recommend the ‘standard room’, it should be clearly communicated of the window well situation. Not allowing guest to check out early & get refunded for the unused nights, when they have nothing satisfactory to offer is bizarre.