Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 1047 su 2327 recensioni" "
10 - Eccellente
1.047
Valutazione di 8 - Buono. 662 su 2327 recensioni" "
8 - Buono
662
Valutazione di 6 - Soddisfacente. 313 su 2327 recensioni" "
6 - Soddisfacente
313
Valutazione di 4 - Scarso. 180 su 2327 recensioni" "
4 - Scarso
180
Valutazione di 2 - Terribile. 125 su 2327 recensioni" "
2 - Terribile
125
8,2/10
Pulizia
8,4/10
Personale e servizio
8,0/10
Servizi
7,8/10
Condizioni e dotazioni della struttura
8,0/10
Ecosostenibilità
Recensioni
8/10 Buono
Thuan
4 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
That’s Hotel is amazing
Thuan
Soggiorno di 1 notte a maggio 2024
10/10 Eccellente
Jennifer
4 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic place
Jennifer
Soggiorno di 1 notte ad aprile 2024
8/10 Buono
Josephine
Viaggio di coppia
4 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool area under construction. Facility okay as far as cleanliness.
Josephine
Soggiorno di 1 notte ad aprile 2024
4/10 Scarso
Sandy
Viaggio di lavoro
4 mag 2024
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I requested a room near the elevator but instead she put me on the ground floor with many outside entrances. The room was very, very far from the entrance. Difficult to communicate with agent.
Sandy
Soggiorno di 1 notte a maggio 2024
8/10 Buono
Yiqun
Viaggio con la famiglia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Like the view of the tower building and like the lobby of the hotel big and comfortable sofas. Doesn’t like the limited complementary supply.
Yiqun
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 3 mag 2024
Hi Yiqun, Thank you for your recent stay and your invaluable comments made to us. Rest assured that I will share your motivating compliments to my teammates, yet, will also look into your comments made to our room condition which may improve ourselves.Sincerely, Gary W.
6/10 Soddisfacente
Esther
2 mag 2024
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Esther
Soggiorno di 1 notte ad aprile 2024
8/10 Buono
Hau Chee
Viaggio con la famiglia
30 apr 2024
The room is facing the main highway. It’s noisy at night. The shower keeps watching a bit even closed. The swimming pool is so tiny and the heating pool is closed. Overall, needs a lot of improvement. Thanks.
Hau Chee
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Hau Chee, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.
6/10 Soddisfacente
Thuy Trang
29 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Thuy Trang
Soggiorno di 4 notti ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Thuy Trang, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.
8/10 Buono
Dawn, Prince George
Viaggio di lavoro
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
I like that this property has a Starbucks, Chop and Denny's attached. This is a great option for an overnight stay for those traveling out of Vancouver International Airport. With the many outdoor pool areas, it would also be a nice retreat during hot summer days.
Dawn
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Dawn, Thank you very much for choosing Sandman Signature Vancouver Airport and taking your valuable time in writing your review. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us. Your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future. Yours sincerely, Gary W.
6/10 Soddisfacente
Rashpinder
29 apr 2024
Rashpinder
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Rashpinder,Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.
8/10 Buono
stephanie
Viaggio di coppia
27 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were in room 133 and arrived around 2 am and there was a constant door banging or something along those lines all night long ..
stephanie
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Stephanie, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Yours Sincerely Gary W.
2/10 Terribile
amit
27 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The service for this Hotel is really bad. I have asked the staff to provide toiletries for my room. But, no one came.
amit
Soggiorno di 2 notti ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Amit, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Yours Sincerely Gary W.
8/10 Buono
Sheila
27 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Was very far and reasonable for a night
Sheila
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Sheila, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.
8/10 Buono
Joanne
Viaggio di coppia
27 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The front desk person seemed inexperienced and was not friendly. Bordered on rude. Meanwhile, the other front desk person stepped in and deescalated the situation
Joanne
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Joanne, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.
8/10 Buono
Athar
27 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
good
Athar
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Athar, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
8/10 Buono
James, Campbell River
Viaggio con la famiglia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet stay. Comfortable beds. Roomy rooms. Friendly, proactive staff.
Good idea for room light bulbs and safety deposit box batteries to be regularly checked and replaced before customers discover them and need to call maintenance for replacements.
James
Soggiorno di 1 notte a febbraio 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi James, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.
10/10 Eccellente
Sonya
Viaggio con la famiglia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful!
Sonya
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Sonya, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.
4/10 Scarso
Debbie
Viaggio con la famiglia
24 apr 2024
Property is in need of a refresh carpets are old, curtains don’t fit windows. Desperately need better cleaning staff. Internet was so slow we gave up. Very disappointing for a Sandman Signature. Night staff were not helpful to an elderly couple that couldn’t speak English they would have never reached their room if we hadn’t helped them.
Debbie
Soggiorno di 2 notti ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Debbie, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.
10/10 Eccellente
Clayton
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clayton
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Clayton, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
10/10 Eccellente
Tracie
Viaggio di lavoro
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff. Very helpful and friendly.
Conveniently located. I stay here often and always enjoy my stays.
Tracie
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Tracie, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.
8/10 Buono
SHAWETA
Viaggio con la famiglia
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very thing good
SHAWETA
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Shaweta, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
10/10 Eccellente
daryl, Seattle
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
As always staff was outstanding, and room was clean comfortable and ready. Consistency is the norm at this hotel.
daryl
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Daryl, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.
8/10 Buono
Kathy
Viaggio con la famiglia
23 apr 2024
Good choice for an airport hotel.
Kathy
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Kathy, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
10/10 Eccellente
Vivian
23 apr 2024
Vivian
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Vivian, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
6/10 Soddisfacente
Keri
Viaggio con la famiglia
23 apr 2024
Mi è piaciuto: Personale e servizio
Close to airport which was convenient, the shuttle was on time, the staff were helpful
Keri
Soggiorno di 2 notti ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Keri, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our convenient location and the shuttle service. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.
10/10 Eccellente
Sheryl
23 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Sheryl
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Sheryl, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
10/10 Eccellente
billy
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place
billy
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Billy, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.
10/10 Eccellente
Jair
Viaggio di lavoro
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleasant stay. Thank you!
Jair
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Jair, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.
8/10 Buono
YUK CHUN
22 apr 2024
YUK CHUN
Soggiorno di 3 notti ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Yuk Chun, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
6/10 Soddisfacente
Deng Feng
22 apr 2024
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Smells bad in the washroom.
Deng Feng
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Deng, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.
8/10 Buono
Marie Andree
Viaggio di lavoro
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff and very quiet stay
Marie Andree
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Marie, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
6/10 Soddisfacente
Rawdon
20 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The staff were great - friendly and helpful. The property was quite tired in places and the room didn’t feel like it had been thoroughly cleaned. Not terrible but probably not as good as I had hoped.
Rawdon
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Rawdon, Thank you for your recent stay and your invaluable comments made to us. Rest assured that I will share your motivating compliments to my teammates, yet, will also look into your comments made to our room condition which may improve ourselves.Sincerely, Gary W.
6/10 Soddisfacente
Jane
20 apr 2024
Mi è piaciuto: Personale e servizio
Jane
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 2 mag 2024
Hi Jane, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.
6/10 Soddisfacente
Lisa
20 apr 2024
Rooms were out of date
Lisa
Soggiorno di 3 notti ad aprile 2024
Risposta di Gary W., il giorno 20 apr 2024
Hi Lisa, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.
8/10 Buono
Tim
Viaggio di lavoro
19 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfy, being able to utilize Club 16 workout facilities was nice.
Tim
Soggiorno di 4 notti ad aprile 2024
Risposta di Gary W., il giorno 20 apr 2024
Hi Tim, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our Club16 and the cozy room. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.
6/10 Soddisfacente
Mike
19 apr 2024
Mike
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 20 apr 2024
Hi Mike, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.
10/10 Eccellente
Szabina
Viaggio con la famiglia
18 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, great restaurant, excellent airport shuttle service
Szabina
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 20 apr 2024
Hi Szabina, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our restaurant and our friendly staff. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.
10/10 Eccellente
Ervin
Viaggio di coppia
17 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Look for Kay*
Ervin
Soggiorno di 2 notti ad aprile 2024
Risposta di Gary W., il giorno 20 apr 2024
Hi Ervin, Thank you for the excellent review of Sandman Signature Vancouver Airport. We are so thrilled that you enjoyed your stay with us, under the attentive care of our team in particular Kay. Thank you for your recommendation and we look forward to have the pleasure to welcoming you back very soon. Yours sincerely, Gary W.
2/10 Terribile
Qi
Viaggio con la famiglia
15 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The towels were not clean, and the tissue box in the bathroom was almost empty when I got there. Toilet paper roll was only half. I was too lazy to change to another room, so I didn’t call the front desk to ask for room change.
Qi
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 20 apr 2024
Hi Qi, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.
8/10 Buono
Chunli
Viaggio con famiglia e bambini piccoli
14 apr 2024
I like that!
Chunli
Soggiorno di 4 notti ad aprile 2024
Risposta di Gary W., il giorno 20 apr 2024
Hi Chunli, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
10/10 Eccellente
Maria
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
in house parking
Maria
Soggiorno di 1 notte ad aprile 2024
Risposta di Gary W., il giorno 20 apr 2024
Hi Maria, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.
8/10 Buono
Robert
Viaggio di coppia
13 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We really enjoyed the restaurant next door.
Robert
Soggiorno di 3 notti ad aprile 2024
Risposta di Front Office Manager, il giorno 13 apr 2024
Dear Robert,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management
8/10 Buono
Joyce Roxanne, Renton
Viaggio con la famiglia
13 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
We like the location. Parking can be difficult. Pool water was cold.
Joyce Roxanne
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Office Manager, il giorno 13 apr 2024
Dear Joyce Roxanne,We are sorry to hear that, despite our huge parking space, you had trouble finding parking. This is really unusual. Regarding the cold pool water, kindly be informed that it is constantly checked and temperature-controlled in accordance with city regulations. We have taken note of your concern, though, and our staff will keep an eye on the water temperature to ensure it meets the necessary standards. We sincerely appreciate your stay and hope to see you again so we can continue to provide even greater service.Sincerely yours,The Management
6/10 Soddisfacente
Chelsea
9 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Chelsea
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Office Manager, il giorno 12 apr 2024
Dear Chelsea,Thank you very much for staying with us and we wish to serve you again in the near future. Sincerely yours,The Management
8/10 Buono
James
Viaggio di coppia
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Slow check in. Long line.
James
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Office Manager, il giorno 12 apr 2024
Dear James,Your feedback is much appreciated. We appreciate your constructive feedback, which has allowed us to make improvements. We have taken notice of your concern. Thank you very much for staying with us; we wish to see you again.Sincerely yours,The Management
10/10 Eccellente
Pamella
Viaggio con famiglia e bambini piccoli
8 apr 2024
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Close proximity to airport. Beds are comfortable. Rooms are damaged and dirty. Hotel is old and needs renovations.
Pamella
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Office Manager, il giorno 12 apr 2024
Dear Pamella,Your feedback is much appreciated. We have taken notice of your concern. Your constructive feedback has allowed us to make improvements. Thank you very much for staying with us; we wish to see you soon. Sincerely yours,The Management
6/10 Soddisfacente
Samuel
Viaggio con la famiglia
8 apr 2024
Hard to find my room
Samuel
Soggiorno di 3 notti ad aprile 2024
Risposta di Front Office Manager, il giorno 12 apr 2024
Dear Samuel,We are sorry to hear that you had difficulty locating the room. There are prominent signs indicating which route to our rooms on each floor. Nevertheless, it is essential that we give the room directions to our guests upon their check-in. We appreciate you notifying us to this issue. We have been able to improve our check-in procedure, thanks to your constructive feedback. We apologize again for this inconvenience. We appreciate you staying with us, and we hope to see you soon.Sincerely yours,The Management
10/10 Eccellente
Veaceslav
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Veaceslav
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Office Manager, il giorno 12 apr 2024
Dear Veaceslav,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management
10/10 Eccellente
Janie
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Chop Chop restaurant and staff Katrina and Holly and John were superb
Janie
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Office Manager, il giorno 12 apr 2024
Dear Janie,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. We will indeed pass on your great compliments to our team members.Sincerely yours,The Management
8/10 Buono
Michael
Viaggio con la famiglia
6 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a king suite and it was adequate for our family of 4. Wish there was a table we could sit around to play games. The indoor pool was small, but fun, we liked the slide. Location was convenient if you're interested in hanging out in Richmond. We would consider staying there again in the future.
Michael
Soggiorno di 2 notti ad aprile 2024
Risposta di Front Office Manager, il giorno 12 apr 2024
Dear Michael,We appreciate your candid review very much. We are happy that you had a great time staying with us and that the amenities met your expectations. Our primary goal is guest satisfaction, and we take great pride in it. We want to thank you again for staying with us and hope to see you soon.Sincerely yours,The Management