On arrival we were told if we needed hot water for a shower we had to notify the front desk, yes really! I definately hate sceduling moring and evening showers on vacation. No towels, no tea,coffee etc etc. Anything you would expect you had to ask for. Also to clean the room each day. The bed is hard, infact solid. Pillos lumpy and dirty as were the bed sheets. Cleanliness in general was not on the agenda. How this has 4 stars is a mystery to me. One is being generous. This is way over priced and should be in the $25 bracket. The only good thing is the curtious staff and good attached restaurant where the food is good. What a shame this horrible place spoilt a nice stay in Varanasi. For western tourists look elsewhere.