Vacanze Varbitsa

Hotel abbastanza datato, a circa 15 minuti a piedi dal centro città. La camera ha mobili di almeno 25/30 anni, letto non proprio comodo. A me è capitato che in piena notte, ore 1 circa, arriva un gruppo di circa 20 ragazzi (età media 25 anni) che comincia a urlare e fare un baccano che mi fa sobbalzare. Faccio presente la cosa alla reception che mi dice "ok ci pensiamo noi2, ma non accade niente, esco fuori la camera e mi lamento... dura poco; richiamo la reception e non accade nulla. Nel frattempo sono le 2 del mattino... Non ho chiamato la polizia perchè non avevo il numero. Alla fine sono riuscito ad addormentari verso le 3 ... sveglia alle 6.30: INCUBO! Capisco che possa capitare, ma che nessuno faccia niente è davvero inaccettabile! Colazione scarsa.

Het hotel is gelegen in een gebied vol resorts. Wij hadden een kamer in het hotel gebouw. Kamer was groot en schoon. Personeel aan de balie was bij het inchecken niet vriendelijk en stug. Ontbijt is zeer uitgebreid en goed. Het was elke keer wel druk bij het ontbijt. Minpunten: de 2e dag is onze kamer niet schoongemaakt en door de livemuziek is het niet prettig buiten zitten op het balkon omdat de muziek veel te hard staat.

There is only one airconditioning in the entire apartment, which is placed in the living room. Therefore, we asked to setup the second sofabed as the bedroom was very warm. We came back in the evening to find out that the second bed was not setup. We approached a staff member and inquired about the extra sofabed. She started interrogating us as to why we need the extra linen. Her demeanor was very accusatory and rude. She also stated that she doesn't have the keys to the cabinet and asked again why do we have this request. In addition, she tried to make us feel bad that we did not show up for dinner and that they had to wait for us, although we never confirmed that we will dine at the restaurant. Only when she realised that we booked two one bedroom apartments (we were assigned to one bedroom apartment and one studio) she found a staff member that had access to the linen locker. She once again asked why we did not show up for dinner. This is an unacceptable way to treat guests and make them feel uncomfortable for having a simple request. The experience was terrible and we made the decision to leave the hotel first thing in the morning. I will recommend looking elsewhere for your stay. In addition, we almost broke out rental car as the parking arrangement is very poor.

Stayed in June and loved it… Host so welcoming.. breakfast was very decent and rooms was cleaned daily which was so lovely… highly recommend