The website says for Venice airport zzz rooms that it’s just a room (perfect!) and that public washrooms and showers are available (great!), HOWEVER… washrooms yes, public/ for rent showers..after a long hot summers day of exploring the city and travelling to Venice NO SHOWERS IN THE AIRPORT, this a serious mistake they made on the website. I had a few questions for “Sara” who messaged me on whats app and she was extremely rude saying I shouldn’t be so “nit picky” and it is what it is, denying the screenshots from their website provided. I asked for assistance when it came to the code to get in, I ended up figuring out on my own to put # after the code, as it was not mentioned until later. Extremely unfriendly and the worst customer service. She also told me to use airport wifi, instead of the one included, which again I found on my own, ( airport wifi cuts out after a few minutes). The room also smelled like chemicals and I had several people try and enter my room and someone banging on my door in the middle of the night, I woke up and almost stepped on a lady because she slept directly in front of the room doors. Also the airport is full and cleaners and other passengers, and people trying to gain access throughout the night with a beeping code and door turning. can make it tricky to sleep. Also as a single woman traveller there is an added fear with the repeated attempts to get in. I’ve stayed at a number of other hotels and rooms and this was by far the most stressful.
